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Recent Reviews from Mercedes-Benz of Pembroke Pines

This has been the WORST car buying experience ever! I am scared to refer anyone to Mercedes-Benz of Pembroke Pines. It felt as if I purchased my car from a shady ?buy here pay here? style dealership. I am exhausted from expecting more from them. They promised me a SD card for my Navigation and spare key fob that I have YET to receive... ( this is day 3) Before I arrived to the dealer I was told that my tags will be done, and they were not. I was prompted that they will mail my tag to me at a later date DESPITE having my old plate for more than 3weeks. This process is taking entirely toooo long. They only gave me one key fob and promised to home deliver my spare, it has been three days and all I receive are excuses to why they have not gone to the Fort Lauderdale branch to retrieve my key fob. I was told ? you?ve done enough we will make sure you get your key... I will even deliver it to you myself.? Turned out to be nothing but a lie. The first day of driving my car my seatbelt was missing a piece that prevents it from sliding to the bottom/ under driver seat... instead of enjoying my car I had to go back to the dealer to have them fix something that they should of caught. While waiting inside this luxury dealership during lunch hours you would think they would provide more than water and coffee... the dealership has no way of treating their customers with empathy or appreciation. A simple basket of snacks while waiting for your car to be serviced would have meant a lot especially if younger children came along. Day two, of driving my car I received a message on the dash that says Key Battery Low, which means they gave my key fob to me with a dead battery in it. I was prompted to purchase my own battery to insert at my own risk. I am honestly saddened that a prestigious company like this treated this situation so poorly. This was supposed to be exciting but I am terribly afraid of something else happening and not having the support from the sales team. I traveled over 1000miles for this car and all I received were broken promises, lies, terrible customer service and major inconveniences. I?m truly discouraged and disappointed that my first Mercedes purchase went this way.

Cherissa Cunningham Feb 28, 2020

Brought in my car on Dec 19th around 130pm for service B. This was only my 2nd time bringing my car in. The first time I handed the keys to one of the young people outside, got on the shuttle, and took an Uber back about 4 hours later when they called me to tell me the car was done. This time I thought I'd wait. Again, I gave the car to a young guy outside, we did the usual business chat, saw him put a number on my dashboard and drive away. I even thought I might had a chance to pick up a late working shift that evening. About 4 hrs later, and now getting hungry, as I saw no snacks machines inside, I asked one of the girls to see if there was one. She said she had to escort me to it. I asked that really wouldn't be necessary if my car would be fine soon. She was not the receptionist, but the loaner car lady, but the only one sort of like publicly available. With my information at hand, she went to check on my car. ** It had never been written up **. I felt blood rushing through my body, but fine, mistakes happen, and today was my turn. I didn't care who committed the mistake, just fix it. I was going to leave my car overnight and come get it next day late morning or early afternoon, or so I thought. At first I was told there were no loaners, but one showed up. Now, given that my work takes me out of town, It was likely I might not be able to work the next day. We did the paperwork, and I put forward the 15% coupon I had received after clicking on that offer on the website, as I logged in to schedule my service, and went home. The next day I figured I'd give them until early afternoon to call me back saying my car was done. I went and did a little Xmas shopping and contacted the agent around 3p to ask if my car was done; "let me check", was the response. An hour and a half later I texted "???", and the response was "we're doing the alignment right now". What were the possibilities they had forgotten about my car again???? And that after I contacted them they finally started working on the car? Hence, why I didn't get an answer right away. I finally drove there at 630pm because I knew they close at 7p. My car was there, freshly wet from that wash it gets after service. The agent detailed the services and cost, and the 'approval of the manager' of the coupon I had presented. Wow, I felt special! After all this? This had never happened to me after having owned a 325 BMW from Fort Lauderdale Imports and a Volvo C70 from Weston Volvo for the last 18 years. What might be worst. Shortly before taking my car in, and with the dip in temperatures in South Florida, I felt the car a little sluggish and checked my tires' pressure which ended up being off in all tires and one more than the rest. This I noticed for a few days in a row, but I knew I was taking my car in and didn't correct it. Well, as I drove home I checked the tire pressure and whoa!! It had not been corrected. I checked again the next day, It wasn't a mistake (1st picture). I had to correct it myself ( 2nd pic) Now, if this simple thing is overlooked, or skipped, what else? You would think I would get an email with apologies for the snafu, but no, just the corporate automated emails thanking me for coming in and not to forget the survey. I did not fill out the survey because it was going to be askew and maybe unfair. The website doesn't even show the name of the service manager to write to. Or if it does, it doesn't make it easy to find it. The reply to this review will be to call a number to follow up. Well, words between two people are just gone with the wind. I used to tell the people at the Service Dept at Weston Volvo, that if I purchase another Volvo, it was going to be because of them. I LOVE my Mercedes, but I already started thinking I might not want to deal with their service department.

Tony Melendez Jan 9, 2020

Will never take a car to this dealer for service again. Made an appointment with for 11 AM same day with shuttle service home. My wife arrived ahead of appointment time and was told no record of appointment. After an hour got a ride home. Car was scheduled for a regular service and had an ac issue, not blowing cold. No call back from the dealer at all on Monday. On Tuesday, repeated phone calls were not returned despite being told someone would call back. Finally recieved a call late in day saying there was a leak and they had not found it and would call the following morning. No call the next morning, at 1 we started calling again. We were not calling to complain about how long a repair was taking but simply to determine how long it would take. (We would need to make arrangement to rent a car if time was extended) After several calls, left voice mails or live person promises that someone would get "right back to us", my wife gave up and turned over to me when a call promised with " he is returning to his desk and will call you now" had not occurred 30 minutes later. I called the dealership to speak to the general manager, no luck. Over the next 30 minutes I made repeated calls to speak to the service manager or any manager that would pick up the phone. Fijnally a salesmanager advised he was transferring my call to the Service Manger who he visually confrimed was at his desk, it went to voicemail. At that point I callled Mercedes North America who offered to see if they could get through, after about ten minutes on hold, was advised the service manager had a customer at his desk and would call me as soon as that customer was gone. One and a half hours later I got a call saying they could give me a price to repair the leak the following morning. I declined and said I owuld pick the car up in the morning. The next day, I picked up the car and my $200 diagnostic fee found a leak in the evaporator, a several thousand dollar repair (did not get a quote so this is my estimate based on extensive labor (remove dash etc). I took the car to another mercedes mechanic I had used with out of warranty cars for years. The AC was running cold as a result of the a recharge at the dealership. I advised of the evaporator leak diagnosis, and my independent mechanic (who's work is accepted by Mercedes) said he would be happy to change it but evaporator leaks are generally very slow and it was very likely that a recharge of the system every six months to a year would keep the system functioning and would result in no other damage to the system. If the size of the leak required more frequent recharges, we could then make a decision to replace the evaporator. Not an option mentioned at the dealership. I guess I should thank them for the poor service, saved me several thousand dollars for the time being.

Clifford MacBroom Nov 8, 2019

This review is long overdue. I had one awful experience in 2016 when I visited this dealership to shop for my first car. That time, I got left in the sun when the salesperson told me they were going to get the keys for a test drive; eventually, after waiting in the scolding South Florida heat, I left after nobody came back. Even after that experience, I still leased a C300 from Mercedes Benz of Miami even though I live 2 minutes away from this dealership. It was my 20th birthday and I quickly picked up on the fact that they did not take a young person seriously. Fast forward to August 2019 when I test drove the new A220 with Joshua...I was very up front about the experience I had the first time and he was determined to give me a better one...and he did. Unfortunately, I wasn't sold on the A220 and I still had some time with my current car so nothing was done. Let's skip to today, October 6th, when I return to Mercedes Benz of Pembroke Pines to take a look at the new CLA250. I eagerly waited for about 1 hour to test drive the CLA; I was a little frustrated at the wait time, but I understood it was a Sunday so I gave them the benefit of the doubt. I was regrettably met by Leo Sorzano, a sales rep, who was noticeably unenthusiastic about assisting me. I expressed to Leo that I wanted to test drive the CLA because I wasn't a fan of the A class. He quickly cut me off to say "If you didn't like the A class because of speed, you will not like the CLA because it is the same engine." I then stated I knew the CLA had more horsepower only to be told "the car is 500 lbs heavier so it cancels out." He proceeded to ask me what other car I was comparing it to and I told him my other option was the BMW 330i. He tells me "yea, that car will be faster." It was clear as day he did not want to let me test drive the car but he still mumbled out "but you can drive it if you want." At that point, the last thing I wanted to do was get into a car with Leo. I had just waited an hour to test drive the CLA only to be shut down in 2 minutes tops. Yet again, here I am, 23 years old, with no sign of respect due to my age. I make my living off of customer service and commission and I would never in my life treat one of clients in this way. I have never been met with such unprofessionalism by someone who I am trying to give my money to. I told Leo I did not want to test drive and that I was not a fan of the customer service to which he said "ok" and quickly walked away. That was it, I left. I called and left the manager a message in which I got no returned call; this was about 3pm. I want to give the manager the benefit of the doubt and assume he was not in office, but I also do not think the very polite receptionist would have transferred me to his direct line if he was not there. So here I am, with one more payment on my current lease, but no decision on which car I will get. I understand Leo does not represent Mercedes Benz as an entity, so I will still consider the CLA, but not from here. This will be the second sale lost due to lack of professionalism by this incredibly rude and demeaning team. I strongly advise you to go to another dealership if you are young because they will not take you seriously. For future reference, Leo, age has nothing to do with a persons' financial standing. First rule in sales is NEVER put yourself in someone else's pocket because you just lost your second sale.

Jonathan Tabraue Oct 7, 2019

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ansa sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LinseyL Oct 13, 2018

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. And sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LBL Oct 13, 2018

I bought a $38k used car and expected to be treated accordingly, especially since I bought it from a Mercedes Benz dealership. First I want to say that I am in the car business and bought many cars before. From the first step I took into this dealership until the very end when I got into my new/used car I encountered nothing but unprofessional, unprepared, unfriendly, clueless staff. First, they expected me to sign the AS IS before I saw the car(just because I made the deal online and secured it with a deposit). Then I was told by the internet sales manager that the car will need new front brakes and oil change , which "we will do for you at no cost sir, at any Autonation dealership in your area". Next, the internet sales manager had no idea that the car I am buying is actually a Diesel and tries to send the lot valet to put gas in it .... luckily I overheard and stopped him. Then, more then 1 hr later, I finally see the finance guy to do all paperwork ( even though I was paying cash by the way). This guy tells me that "we don't owe you anything; no brakes or oil change". To this I say " Well, the internet sales manager told me the car needs it; I did not ask for it but he obviously knows it from your shop". I sign all paperwork, finally go pay for the car and proceed to meet with the 2 of them + the sales manager that I never saw before. Sales manager sais to me: " Sorry sir, the car is sold AS IS, you have signed for it right here and all we can do is give you a free oil change here at our store". So I would have to drive 1 hr to their store to get 1 free oil change. I wanted this car very bad as you can imagine, otherwise I would have been running out of the there. And NO, I did not get a big discount from the asking price either, as Autonation does not negotiate; I paid the full asking price + $699 dealer fee. Finally, I walk out the door to my new car , just to be handed the key by the internet manager and barely be told " thank you" , while he was walking by me in a hurry to return to his desk. I have been to many Mercedes, Audi and Bmw dealerships before, but I never been treated so bad. Stay Away unless you want that car REALY bad!!

Mihai Milosan May 19, 2017

Buying a Mercedes-Benz (and I've bought a lot of cars before) was the most complicated mission I've ever set out to accomplish. I was just about fed up with it all right up to the moment I met with David A. from Mercedes-Benz of Pembroke Pines. He was literally my "car-salesman angel". Background: My brothers and I wanted to buy our mother a Mercedez-Benz for her 50th birthday. Our work schedules are very hectic which made meeting and purchasing the car all that much more difficult. All of the dealerships where we live (Miami) close early during the weekdays and are not open on the weekends. The fact that the dealerships operating ours matched our schedules and is a Costco auto-program approved dealership motivated us to make our purchase at Mercedes-Benz of Pembroke Pines. After emailing with the dealership and deciding we were happy with the Costco invoice price we decided to make the one-hour drive up to Pembroke Pines. My Plight: After all the arguing over what color, make, model, etc. our mother would prefer, we all came to an agreement. To our luck, the vehicle wasn't in store (or any other nearby dealerships). We panicked. Our mothers birthday was the next day and we had planned a surprise birthday dinner for her that evening. We couldn't return to Miami empty handed. We needed to present her with the car in front of her friends and family that evening or weeks worth of planning would go to waste. We were ready to walk out the door. Honestly, this had become a mission. But David A. did such a great job of working with us and really caring about what we wanted to do for our mother. He managed to find a vehicle that matched the description we wanted to buy only two days away from delivery. We purchased it on the spot. He also provided us with a loaner for the evening so that we could carry on with our moms big birthday surprise. Needless to say, that evening went EXTREMELY well. Our mom was shocked and extremely happy with her new gift and we managed to get tons of happy tears out of her. Two days later, I received a call from David A. letting me know our car had arrived. I work in Brickell and that meant Id have to leave the office early and deal with horrible rush-hour traffic to and from Pembroke Pines. Knowing that, he offered to personally deliver the car himself and collect the loaner so that I didnt have to go out of my way. He even delivered all of my paperwork so that I could sign for the car from the comfort of my office. He even took the time to give me a crash-course on the vehicle. This was amazing because I didnt waste away my evening on the highway. The following day, David called to make sure our mom was happy with the car and to let us know that we could contact him if there was every an issue with the vehicle. Im extremely happy with the customer service from Mercedes-Benz of Pembroke Pines. Im looking to upgrade my personal vehicle sometime next year and theyre at the top of my list. I highly recommend them because theyd do anything to make sure you get what you need when and how you need it. If you manage to find yourself making a purchase here, ask for David A. because hell make your experience all that much better. You wont regret it!

ninaragazza Jun 14, 2013

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