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-- Tom D.

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Recent Reviews from Mercedes-Benz of Pembroke Pines

I will NEVER go to this Mercedes Dealership EVER again. My experience was horrible from start to finish. Actually, I take that back...the valet service guys were very helpful and nice. Very long story short, my drivers side door handle broke so I could not open my car from the inside. The outside handle was fine. They told me I had to replace the ENTIRE door panel. While this seemed a bit extreme to me, I accepted as my window buttons were peeling so I figured I could kill two birds with one stone. All the videos I saw online showed that these window buttons are part of the door panel. I dropped the car on a Wednesday and it was finished on Friday which was great. I went to go pickup my car and that's when the problems started. I forgot my physical credit card as I was rushing and needed a ride from a family member to get to the dealership. No shuttle service was being offered due to COVID...totally understand. No worries. In the past, they have accepted the credit card numbers which I had on my phone. New policy claims they were not able to do this. Next option was to email me a link so I could pay online with my credit card numbers....awesome right?! No, not awesome. An hour and a half later I still had not received the e-mail link to pay as something was wrong with their system. My sales rep kept telling me that it's my e-mail blocking it. We tried 3 e-mail addresses. Finally I told him to e-mail it to himself to see if it was their system. He never received the e-mail either. I asked if we could just print out some papers and I could fill them out as their system was down...also said no to that. I told them I was stranded there and had no way of getting home. Their best idea was to give me a loaner car and have me come back the next day with the actual card. Side note...I also do not live close to this dealership. Here's my favorite part of the story. To take the loaner car home with me I had to give credit card information. They took my credit card information from my phone for the loaner car. >:| When I dropped off the loaner and got my car, as soon as I got in I looked at the new door panel to see how awesome everything would look/work. The window buttons were not replaced and it did not look like a new door panel at all. The speaker was new and maybe the actual handle? Why did I get a new speaker and not new window buttons??????? I was so mad I left because I did not want to spend another minute dealing with this place. In conclusion, I will NEVER be going to this dealership again and I will be sure to let everyone I know how difficult they were and how they wasted my time and offered no flexibility...especially during this weird pandemic time we have going on.

We Have Fun Productions Jul 26, 2020

This has been the WORST car buying experience ever! I am scared to refer anyone to Mercedes-Benz of Pembroke Pines. It felt as if I purchased my car from a shady ?buy here pay here? style dealership. I am exhausted from expecting more from them. They promised me a SD card for my Navigation and spare key fob that I have YET to receive... ( this is day 3) Before I arrived to the dealer I was told that my tags will be done, and they were not. I was prompted that they will mail my tag to me at a later date DESPITE having my old plate for more than 3weeks. This process is taking entirely toooo long. They only gave me one key fob and promised to home deliver my spare, it has been three days and all I receive are excuses to why they have not gone to the Fort Lauderdale branch to retrieve my key fob. I was told ? you?ve done enough we will make sure you get your key... I will even deliver it to you myself.? Turned out to be nothing but a lie. The first day of driving my car my seatbelt was missing a piece that prevents it from sliding to the bottom/ under driver seat... instead of enjoying my car I had to go back to the dealer to have them fix something that they should of caught. While waiting inside this luxury dealership during lunch hours you would think they would provide more than water and coffee... the dealership has no way of treating their customers with empathy or appreciation. A simple basket of snacks while waiting for your car to be serviced would have meant a lot especially if younger children came along. Day two, of driving my car I received a message on the dash that says Key Battery Low, which means they gave my key fob to me with a dead battery in it. I was prompted to purchase my own battery to insert at my own risk. I am honestly saddened that a prestigious company like this treated this situation so poorly. This was supposed to be exciting but I am terribly afraid of something else happening and not having the support from the sales team. I traveled over 1000miles for this car and all I received were broken promises, lies, terrible customer service and major inconveniences. I?m truly discouraged and disappointed that my first Mercedes purchase went this way.

Cherissa Cunningham Feb 28, 2020

Will never take a car to this dealer for service again. Made an appointment with for 11 AM same day with shuttle service home. My wife arrived ahead of appointment time and was told no record of appointment. After an hour got a ride home. Car was scheduled for a regular service and had an ac issue, not blowing cold. No call back from the dealer at all on Monday. On Tuesday, repeated phone calls were not returned despite being told someone would call back. Finally recieved a call late in day saying there was a leak and they had not found it and would call the following morning. No call the next morning, at 1 we started calling again. We were not calling to complain about how long a repair was taking but simply to determine how long it would take. (We would need to make arrangement to rent a car if time was extended) After several calls, left voice mails or live person promises that someone would get "right back to us", my wife gave up and turned over to me when a call promised with " he is returning to his desk and will call you now" had not occurred 30 minutes later. I called the dealership to speak to the general manager, no luck. Over the next 30 minutes I made repeated calls to speak to the service manager or any manager that would pick up the phone. Fijnally a salesmanager advised he was transferring my call to the Service Manger who he visually confrimed was at his desk, it went to voicemail. At that point I callled Mercedes North America who offered to see if they could get through, after about ten minutes on hold, was advised the service manager had a customer at his desk and would call me as soon as that customer was gone. One and a half hours later I got a call saying they could give me a price to repair the leak the following morning. I declined and said I owuld pick the car up in the morning. The next day, I picked up the car and my $200 diagnostic fee found a leak in the evaporator, a several thousand dollar repair (did not get a quote so this is my estimate based on extensive labor (remove dash etc). I took the car to another mercedes mechanic I had used with out of warranty cars for years. The AC was running cold as a result of the a recharge at the dealership. I advised of the evaporator leak diagnosis, and my independent mechanic (who's work is accepted by Mercedes) said he would be happy to change it but evaporator leaks are generally very slow and it was very likely that a recharge of the system every six months to a year would keep the system functioning and would result in no other damage to the system. If the size of the leak required more frequent recharges, we could then make a decision to replace the evaporator. Not an option mentioned at the dealership. I guess I should thank them for the poor service, saved me several thousand dollars for the time being.

Clifford MacBroom Nov 8, 2019

This review is long overdue. I had one awful experience in 2016 when I visited this dealership to shop for my first car. That time, I got left in the sun when the salesperson told me they were going to get the keys for a test drive; eventually, after waiting in the scolding South Florida heat, I left after nobody came back. Even after that experience, I still leased a C300 from Mercedes Benz of Miami even though I live 2 minutes away from this dealership. It was my 20th birthday and I quickly picked up on the fact that they did not take a young person seriously. Fast forward to August 2019 when I test drove the new A220 with Joshua...I was very up front about the experience I had the first time and he was determined to give me a better one...and he did. Unfortunately, I wasn't sold on the A220 and I still had some time with my current car so nothing was done. Let's skip to today, October 6th, when I return to Mercedes Benz of Pembroke Pines to take a look at the new CLA250. I eagerly waited for about 1 hour to test drive the CLA; I was a little frustrated at the wait time, but I understood it was a Sunday so I gave them the benefit of the doubt. I was regrettably met by Leo Sorzano, a sales rep, who was noticeably unenthusiastic about assisting me. I expressed to Leo that I wanted to test drive the CLA because I wasn't a fan of the A class. He quickly cut me off to say "If you didn't like the A class because of speed, you will not like the CLA because it is the same engine." I then stated I knew the CLA had more horsepower only to be told "the car is 500 lbs heavier so it cancels out." He proceeded to ask me what other car I was comparing it to and I told him my other option was the BMW 330i. He tells me "yea, that car will be faster." It was clear as day he did not want to let me test drive the car but he still mumbled out "but you can drive it if you want." At that point, the last thing I wanted to do was get into a car with Leo. I had just waited an hour to test drive the CLA only to be shut down in 2 minutes tops. Yet again, here I am, 23 years old, with no sign of respect due to my age. I make my living off of customer service and commission and I would never in my life treat one of clients in this way. I have never been met with such unprofessionalism by someone who I am trying to give my money to. I told Leo I did not want to test drive and that I was not a fan of the customer service to which he said "ok" and quickly walked away. That was it, I left. I called and left the manager a message in which I got no returned call; this was about 3pm. I want to give the manager the benefit of the doubt and assume he was not in office, but I also do not think the very polite receptionist would have transferred me to his direct line if he was not there. So here I am, with one more payment on my current lease, but no decision on which car I will get. I understand Leo does not represent Mercedes Benz as an entity, so I will still consider the CLA, but not from here. This will be the second sale lost due to lack of professionalism by this incredibly rude and demeaning team. I strongly advise you to go to another dealership if you are young because they will not take you seriously. For future reference, Leo, age has nothing to do with a persons' financial standing. First rule in sales is NEVER put yourself in someone else's pocket because you just lost your second sale.

Jonathan Tabraue Oct 7, 2019

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ansa sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LinseyL Oct 13, 2018

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. And sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LBL Oct 13, 2018

Buying a Mercedes-Benz (and I've bought a lot of cars before) was the most complicated mission I've ever set out to accomplish. I was just about fed up with it all right up to the moment I met with David A. from Mercedes-Benz of Pembroke Pines. He was literally my "car-salesman angel". Background: My brothers and I wanted to buy our mother a Mercedez-Benz for her 50th birthday. Our work schedules are very hectic which made meeting and purchasing the car all that much more difficult. All of the dealerships where we live (Miami) close early during the weekdays and are not open on the weekends. The fact that the dealerships operating ours matched our schedules and is a Costco auto-program approved dealership motivated us to make our purchase at Mercedes-Benz of Pembroke Pines. After emailing with the dealership and deciding we were happy with the Costco invoice price we decided to make the one-hour drive up to Pembroke Pines. My Plight: After all the arguing over what color, make, model, etc. our mother would prefer, we all came to an agreement. To our luck, the vehicle wasn't in store (or any other nearby dealerships). We panicked. Our mothers birthday was the next day and we had planned a surprise birthday dinner for her that evening. We couldn't return to Miami empty handed. We needed to present her with the car in front of her friends and family that evening or weeks worth of planning would go to waste. We were ready to walk out the door. Honestly, this had become a mission. But David A. did such a great job of working with us and really caring about what we wanted to do for our mother. He managed to find a vehicle that matched the description we wanted to buy only two days away from delivery. We purchased it on the spot. He also provided us with a loaner for the evening so that we could carry on with our moms big birthday surprise. Needless to say, that evening went EXTREMELY well. Our mom was shocked and extremely happy with her new gift and we managed to get tons of happy tears out of her. Two days later, I received a call from David A. letting me know our car had arrived. I work in Brickell and that meant Id have to leave the office early and deal with horrible rush-hour traffic to and from Pembroke Pines. Knowing that, he offered to personally deliver the car himself and collect the loaner so that I didnt have to go out of my way. He even delivered all of my paperwork so that I could sign for the car from the comfort of my office. He even took the time to give me a crash-course on the vehicle. This was amazing because I didnt waste away my evening on the highway. The following day, David called to make sure our mom was happy with the car and to let us know that we could contact him if there was every an issue with the vehicle. Im extremely happy with the customer service from Mercedes-Benz of Pembroke Pines. Im looking to upgrade my personal vehicle sometime next year and theyre at the top of my list. I highly recommend them because theyd do anything to make sure you get what you need when and how you need it. If you manage to find yourself making a purchase here, ask for David A. because hell make your experience all that much better. You wont regret it!

ninaragazza Jun 14, 2013

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