The great service of the advisor and the team who works on the vehicle

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ansa sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

Amazing sales man Dominic ! Was extremely helpful and knowledgeable in helping us make the right choice for buying a car 🚗

Good service, very professional and excellent customer service

Ask for Gustavo when you go in for service. Trust me, you will be taken care of and actually feel like you’re at Mercedes-Benz and not somewhere else 😊

Awesome service!!! my sales representative was Armando Valencia, he was very knowledgeable and on point, also my finance guy Carlos Sgroi!! I'm very happy with them!!

so many come and go is hard to know if you are in the same dealership. Never enough parking makes me very concern for the safety of the car to drive around in so many parked cars in the no parking section. The car was is closed by a nice sign so I think they need so mayor changes but they are no interested in change.

so many come and go is hard to know if you are in the same dealership. Never enough parking makes me very concern for the safety of the car to drive around in so many parked cars in the no parking section. The car was is closed by a nice sign so I think they need so mayor changes but they are no interested in change.

They make you feel like you matter and take the time to explain everything. Our next lease will definitely be with them and a shout out to Dominic Sparacino our salesman who did an excellent job helping us lease our GLA 250 there. He went above and beyond to make sure we had an excellent experience. 😁👍

Customer service was outstanding by Rey Hernandez.

I'm still waiting for a telephone call, smoke signal, email, regular mail in regards to what was the issue with my vehicle that was serviced 3 weeks ago.

Excellent services departamen, Stephen very good agent.

Excelente atención personalizada por parte de Rey Hernández

Bring me more support searching my car's keys.

It's always a pleasure dealing with MB of Pembroke Pines. My service advisor Gonzalo Polanco was very courteous!

I am very happy with the service provided. Great customer service than anywhere else. Charles Campbell is one of the best service managers, he always ensures that I have my car exactly when I needed it.

Great and efficient customer service. My service manager Phillip was very helpful and informative

They are non responsive to my requests on a recent purchase in which they did not fully inform me of the purchase time and the financing options and the incentives open to me. I am not pleased with their approach and lack of response. Very unprofessional.

Best Dealer, best customer service. My advisor, Pedro Rodriguez is very professional, friendly, great and fast service.

Very professional attention, comfortable facilities, good shuttle service.

Mike was my advisor, he did an excellent job! Thanks for taking care of my car.

Never a pleasant experience in the service area and was only there for an air-bag replacement. Otherwise I would never go there for service.

This is based on an experience about 10 years ago, but as you can tell it’s still fresh in my memory. I walked into the dealership with my 2 grown sons. We were totally ignored for about a half hour. Not one person even said hello. So, I’ve purchased my last 2 vehicles from Benz of Pompano.

I was very pleased,expecially with the attention that I received from everyone at Mercedes Benz of Pembroke Pines . The staff is attentive and explain every detail with patience. I thank Mr Cambell my agent.

I love the car we bought. I found that the sales process took quite a while and was unable to inspect the vehicle in full. Once I took it home I realized that the car had quite a few scratches. In addition some of the internal components are rusty. It would have been ideal to have extra time to take a good look. Now I will have to take the car back to get this fixed. The interior cleaning was done poorly and I had to send photos to show them. Not what I expected from Mercedes-Benz.

The sales process took quite some time. I was unable to inspect my car in full. Once I got home I found quite a few scratches and rust in the interior buttons. Although this is no big deal it’s an inconvenience to have to take the car back to fix. I wasn’t given the code to access the 24 services mbrace. According to the instructions I should have received it at the time of the purchase. It’s a shame that thee details were missed because the car itself is awesome

Amazing service

been in the auto business all my life. the place is clean, well organized for such a buzzy dealership! plenty of personal asking if you need help, people moving vehicles, very well oiled. my service manager was Charles Campbell, very professional the tech that worked on my vehicle great repair, came back to me like no one touched it, clean..

Service department is so lost that they called me to tell me that they were done with my oil change and that they recommended filter and other parts. But little did the service guys knew that I already had picked up my car because I dropped off my car at 7:30 am and 3 pm I pickup because they still had not even look at it so I pick it up. Then an hour later he calls me to tell me they are working on my car and they recommend all these parts. Lol 😂 they are so lost recommending parts with out looking at car. NEVER AGAIN

Xavier responded to inquiries quickly, worked to get the exact car for which I was looking, provided options for the services I requested, negotiated fairly and without forcing me to make a decision when I was not ready. He was available and always helpful in answering all the questions I had. When the time came to complete the purchase, he had everything on his end ready when I arrived at the dealership. He went the extra mile. However, I wish I could say the same for the Finance Department. Our finance agent made us wait hours before looking at our documents. When we finally got tired of waiting, we went to his office and he kept talking on the phone with the finance agent next to him. After a few minutes standing in front of his office, he finally asked us to come in and opened the folder with our documents. The process of signing and completing the sale did not take 20 mins. At that point I was upset, and tired of waiting. The process could have been an amazing experience if Xavier would have been in charge of the process from beginning to end. He would have had us complete the sale in less than an hour, instead of being at the dealership for almost three waiting on the finance department.

Excellent service! Nicely done! The valet team are the best!

I have to give a huge thank you to new car manager Robert Baldor ..the professionalism and customer service that I received was amazing!!! Thank you Robert for truly caring about your customers.

First dealership I’ve experienced to let 39,000 K walk out the door for a used vehicle they wanted 3k more for compared to my offer. Would not even entertain negotiating unless I went through their financing options. Waste of a trip from the Florida Keys. Their way or the highway.

To note: I wasn’t buying a Mercedes, I was looking the used car lot. Been here a couple times, the lots nice, the place is nice, but I’ve seen many frustrated customers mainly because they haven’t been helped yet. There weren’t a lot of times I wasn’t helped, but it would smart of them to have more than just the receptionist. I’ve walked around the lot a couple of times and haven’t been noticed. I’ve played a lotta phone tag, and not getting returned calls. You would think with someone who’s serious about making a sale would be prompt about getting back to someone. It would also help for them sending the appointment times out and having their sales reps be there. I had an appointment at 11 or something, and I ended up being told they were on the way. Just a thought, you’d think the sales rep would be there for an appointment that was emailed to me. It wasn’t a long wait, but was odd to me. They also don’t really have anyone patrolling the lot, like I said I’ve been on the lot for much as 15-20 minutes, I’ve been to multiple dealers and it’s almost never like that. Sadly I couldn’t make the deal on the car I wanted.

The worst buying experience of my life. Drove over 7 hours to purchase a car and not one promise was kept. Car not cleaned, no alignment, no manuals or second key. THEY PUT THE TWO NEW TIRES ON THE SAME SIDE OF THE CAR!!!. The battery in the key fob was even dead! I could go on and on and on. Robert Montoya the financial manager was incredible but that is the only thing positive about this dealership.

I was pleased with the service I received. Jonathan Garcia was very helpful and informative during my recent visit.

MB In Pembroke Pines did an exceptional job from the start of my initial inquiry through delivery of my vehicle to my home. Excellent customer care!

I had a great experience. Courteous and expedited service. Thank you!!

Took in my Mercedes-Benz for mileage service and was treated with the upmost respect, clarity on all charges of service to be performed. Provided with a loaner car, and vehicle was ready as promised. Service advisor was very professional and knowledgeable of all my concerns....

I was very pleased with the service I received. My service manager, Juan Velez, was great and had my car done in the amount of time he promised. He also arranged to have their shuttle service take us to the mall while we waited and picked my wife and I up promptly as soon as our car was ready. He also stayed in contact with us while we waited at the mall. The shuttle car driver was also great. I would give Juan Velez a 10 and highly recommend him for your service manager.

Dealt with Carlos Delgado for my GLS purchase....No hassle and very smooth purchase process. Spoke with Rene who finalized the purchase and provided me with all of the options. Will definitely deal with again! Thanks!

I had an amazing experience all around. It was effortless and I walked out with my new dream car.

I took my vehicle there twice to repair the same additional items after an accident. First time my vehicle was there for 5 weeks no repair done. Against my better judgement I took it back a second time so they could redeem themselves, my vehicle was there for 2 months still not repaired and my insurance company is baffled, since they were paying for the repairs. I thought "Mercedes Benz" meant something, not at Pembroke Pines Mercedes Benz service department.

Dominic is professional sales person. He was not just seeking to sell me the car, he was interested in getting to know me better so he can suggest what car shall I get.

Top of the line operation! Finance department was outstanding especially Tony and Sergio...true professionals! Thanks for such a great car and awesome deal. I will be referring all my friends and family to Mercedes-Benz of Pembrooke Pines.

The customer service at this location it's horrible. I felt like I was getting something for free and you have to beg for it. I came to pick up my car and the guy who help me wasn't in his desk, then I went to the service manager to see if he can help me, I don't know how this guy can be a "Service Manager" if he can't treat with people, he barely told me two words and took him forever to have someone for pickup my car.

This is by far the worst Mercedes Benz dealer ON THE PLANET! Everything is a hassle from buying to the service department......no one of authority will ever call you back......they try to find every way out of paying for legitimate warranty repairs......I'm on my 6th Mercedes and I'm so sorry that I bought number 2 and 5 from these guys!

It is the most friendliest place to buy or lease a new or CPO Mercedes.

Bought a car from them. The service was POOR the sales Person kept rubbing his hand across the receptionist shoulders twice in front of us. We were there with an appointment a 3:00 and left at 8:30. The car is a piece of crap!! Called because the there were no floor mats and they told me that it did not come with floor mats and just deal with it. The instrument panel is not working properly. Please DON"T go to this place.

The experience was excellent . Iam in love with my Terrain. I recommend everyone visit Mercedes-Benz of Pembroke Pines when they desire to purchase a car !!!!!

Wowwwww excelente la atención estupenda ... ... me sentí fabulosa ...��

The service, the time to wait and the sincerity was the 5 stars for this agency

My Son is a Sales Rep there. His name is Xavier Morraz!!! Friendly, Honest and Reliable! Go See Him. �

Just don't care about you AT ALL. Vehicle of one day was towed into dealership on Thursday PM. Call Friday AM they have it, no s... Sherlock. Asked what is wrong with it, duh, towed in by you as isn't running! You should be telling me. That was the last call from them, but I made many. A Paul I finally got after 11 minutes on hold telling me Derrick is in charge of vehicle and off till Monday, I'll hear from him. It is now Tuesday evening, still no call from anyone. Had to use another vehicle to drive to Texas . Will invoke lemon law when back , glad my other two vehicles are with Lexus.

Took my car in on Monday, complete check up and picked up Tuesday. No problems, courteous, friendly, easy to deal with and excellent service... Great hot chocolate too

Stephen Hall at the Pembroke Pines location is the best.. he’s very attentive and gets the job done and I’m happy with his customer service skills.. I will recommend any and everyone to this young man. Thank you Stephen Hall

Did not receive my ABA fleet discount as promised by the Sales Manager. I would not go back there again. I have purchased Mercedes since 1984. Very disappointed.

They have an exceptional and great service. I recommend Mr. Terry to everyone; he is very professional and adorable person.

I’m having the worst experience of my life with this dealership. Had my car in on emergency service for 2days now

Left my Mercedes Sprinter 3 days ago for service, No loaner and no updates i've been without a car for 3 days. I guess owning a sprinter don't get you the perks.

Had my Mercedes C250 in for warranty issue with defective paint color. Was given a low grade Enterprise loaner mistake as of a Mercedes's loaner vehicle. To make matters worse I was charged by Enterprise the $950 bill as a result of Mercedes not paying Enterprise still after 5 months.. I have been trying to get a resolution from dealership and continue to get the run around. I was also supposed to be reimburse $150 for tint replacement that was damaged while in for repair and no resolution on that either. I purchased and drive a Mercedes because it's supposed to be the white glove treatment and best in service. However that is the complete opposite of the way I have been treated. I receive the run around and nobody calls back or follows up

Carlos Medina is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership - would definitely recommend.

Found service rep to be very solictitus of my with problem alert indicator, went all out to resolve it, found the problem and resolved it.

So apparently I'm not the only one that has received poor customer service from this branch. The only reason why you are receiving two stars is because our old sales associate, who no longer works there, Charlie was always AMAZING! We bought several cars with you guys and never had an issue. I've had issues before with the scheduling of my service not showing up on the system and having to come back, while your staff members have been rude and not wanting to apologize for their own mistakes. I understand mistakes do happen, but it is how your staff acted after the fact. Last week I called on monday to schedule my service B to my 2015 Mercedes and didn't remember if I had prepaid for it when I purchased the car. The person that answered the phone told me that one of the service staff would need to call me back to check and that they were all busy. I had no issue with that and gave her my contact information. This was at 9am. At 5pm I still had no call, I called back and said that they were all busy, I proceeded to give her my information again. Two days after and no call. I proceed to call Mercedes Benz of Miami, they answer told me I didn't have to pay and scheduled my appointment right away at a time that was convenient for me. Long story short, I still have yet to be called or answered via message on Facebook about my appointment. Didn't even bother to call back or nothing. I did my service in Miami even though I live in Pembroke Pines. Let me tell you, it is WORTH THE DRIVE just not having to deal with the horrible customer service you offer. Needless to say, I will not be coming back and Mercedes Benz of Miami has a new customer!

This is the worst Mercedes dealer ever, not professional, you feel not welcome, their services department is nothing, not organize that is why they are changing their manger every 8-10 month. i got my car after 6 hours not clean, no paper work nothing, i had appointment already. i don't know how that dealer still in business PS dealer. If there is less than one star i will give it to them.

Purchased my car after putting a deposit on it a week before so that they would hold it for me. When I got there they said the car was ready, I checked it over, it was fine, then it took 4HOURS to close a cash deal with not trade, nothing to hamper the sale. The last 30 minutes was to correct a $1000 add on I had not requested. Never go there again. I worked for a car dealership and did the closing, it never took more than an hour, if that. Poor management,

Brought my car in for oil change and maintenance package and a new tire stem...My car was in excellent condition... after picking up my car the steering was off and my tire was leaking air...took the car back 3 times after that each time there was a new problem that never existed before. They messed up on the alignment caused my ESP sensor to come on replaced all my tires and yet still couldn't fix a very simple tire stem... They were rude, and service receipts don't match what they tell you... My car didn't need new tires, just a tire stem after getting new tires the tire was still leaking air.... It took 4 visits to fix plus they messed up the alignment and wouldn't take responsibility...then charged me for a new gas pedal on my fourth visit! I have receipts documents and will be disputing on my Amex! Called many times and was promised call backs..no one called me back or has really taken time to understand how horrible this experience has been... 4000.00 later I will never ever take my car to the dealership ever again!

My experience was excellent Ricardo the Mgr I recommend the best to Mr juan and gave us a good deal and I I'm happy with my new MB 2018😍Sat 09/02/17

Purchased a second hand vehicle from them. They had me sign a paper that the vehicle had 2 sets of keys. Then after taking my money they said they couldn't find the 2nd key and would give me the 2nd key when I pick up the registration. I continue to call their customer service and it seems that they do not have such department because no one ever answers. Needless to say I am out of pocket $600 for a 2nd key. Honestly didn't expect such service from an Autonation. If I really wanted to get passed around like a ball and treated like an idiot I would've bought a luxury vehicle from a by here pay here.

Great, smooth, professional service! Bought my second car from them!! Thank you!!!

Unfortunately my experience was very bad. I went there for my service at 11:00 am on Friday 08/11/17, and the customer service rep never showed up. I wasted my lunch time there and after waiting for 1/2 hour I had to reschedule my service for the following Monday. The girls at the valet service seem to be in a bad mood all the time and apparently don't know how to use the word "please". Very bad for a luxury brand!!!!

I'm enjoying my C Class purchased at Mercedes Benz of Pembroke Pines. My Sales Professional (Jerry Orellana) was very helpful and I ended up getting the car I wanted at a decent price. I would highly recommend this dealership for the value and customer service.

Lack of honesty can break a relationship. After buying my convertible in February, I was told (in writing) that they would issue me a refund for the missing parts not received during delivery. It has been 4 months and no response from Mercedes-Benz of Pembroke Pines. Really disappointed.

I took my car to find out what was wrong since the car was shaking and the check engine light was on. The advisor told me to replace a part that was already replaced and charge me $600 for the service. There were no findings since I took my car to another shop and they confirmed all was right.

Run away! Awful service! When you have an appointment it is supposed to mean they are making time for your needs. That is not the case here.

Put a deposit down yesterday on a vehicle that I was excited to buy. Took a 1/2 day at work and went down to pay for it. Upon arriving and sitting for a while, I was told that they had mispriced the vehicle by 10,000.00 and they could not honor the price we agreed to on the phone I would like to think someone would double check their own prices but I understand that mistakes happen. However, what followed was a bumbling mess. They send out their floor manager to unpack a story of..... First - they can't help me with any price adjustment Second - no dealer fees is best they can do Finally - $2000 total discount but they are taking a bath on the car Sad to see how an honest mistake could lead to bad customer service. Go elsewhere....

Put a deposit down yesterday on a vehicle that I was excited to buy. Took a 1/2 day at work and went down to pay for it. Upon arriving and sitting for a while, I was told that they had mispriced the vehicle by 10,000.00 and they could not honor the price we agreed to on the phone I would like to think someone would double check their own prices but I understand that mistakes happen. However, what followed was a bumbling mess. They send out their floor manager to unpack a story of..... First - they can't help me with any price adjustment Second - no dealer fees is best they can do Finally - $2000 total discount but they are taking a bath on the car Sad to see how an honest mistake could lead to bad customer service. Go elsewhere....

Alex Rodriguez and his team are as usual professional, punctual and very nice. I always make an appointment which is great because they are ready for me when i get there.

This is the best dealership around! Keep a secret from my wife, and surprised her with her car on Mother's day!!

Excellent dealer

Never again will I take an enjoyable accomplishment in my life to share with Pembroke Pines Mercedes Benz. 2014 when I had 10, 000.00 to put down on a new lease E350 they treated me with RESPECT. At the end of my lease I went end two months early to see about purchasing the car. I was referred to the sales person Julia Garcia who enjoyed telling and showing me her new Mercedes and all about her 50% discount she receives as a employee. When she decides to persuade me to get another lease the E300. I informed her that I had no money but she was so persistent that I ended up getting the lease and leaving the car I came with and wanted to purchase. There was some major credit issues that came up at my surprise that were obviously overlooked but Julie wanted to make a sale. I drove off with a car I never intended on getting and had to return it back to Mercedes of Pembroke Pines because my credit was not cleared. I ended up without a car for a month because the lease was not up and the 1,000.00 deposit was not returned to me for over a month. I had to text and call Julie Garcia and the finance manager Carlos who both kept replying that they would send it back to me ASAP. Today is June 1, 2017 and no deposit has been returned. They treated me like trash. I am in the process of getting assistance with this matter. Good Luck customers NEVER AGAIN!!!!!

Excellent customer service from start to finish. Gonzalo Polanco thank you very much!!!

I bought a $38k used car and expected to be treated accordingly, especially since I bought it from a Mercedes Benz dealership. First I want to say that I am in the car business and bought many cars before. From the first step I took into this dealership until the very end when I got into my new/used car I encountered nothing but unprofessional, unprepared, unfriendly, clueless staff. First, they expected me to sign the AS IS before I saw the car(just because I made the deal online and secured it with a deposit). Then I was told by the internet sales manager that the car will need new front brakes and oil change , which "we will do for you at no cost sir, at any Autonation dealership in your area". Next, the internet sales manager had no idea that the car I am buying is actually a Diesel and tries to send the lot valet to put gas in it .... luckily I overheard and stopped him. Then, more then 1 hr later, I finally see the finance guy to do all paperwork ( even though I was paying cash by the way). This guy tells me that "we don't owe you anything; no brakes or oil change". To this I say " Well, the internet sales manager told me the car needs it; I did not ask for it but he obviously knows it from your shop". I sign all paperwork, finally go pay for the car and proceed to meet with the 2 of them + the sales manager that I never saw before. Sales manager sais to me: " Sorry sir, the car is sold AS IS, you have signed for it right here and all we can do is give you a free oil change here at our store". So I would have to drive 1 hr to their store to get 1 free oil change. I wanted this car very bad as you can imagine, otherwise I would have been running out of the there. And NO, I did not get a big discount from the asking price either, as Autonation does not negotiate; I paid the full asking price + $699 dealer fee. Finally, I walk out the door to my new car , just to be handed the key by the internet manager and barely be told " thank you" , while he was walking by me in a hurry to return to his desk. I have been to many Mercedes, Audi and Bmw dealerships before, but I never been treated so bad. Stay Away unless you want that car REALY bad!!

I have been a Mercedes Benz owner for many years. I have not been in the dealership for couple of months. I just return and got a new advisor Mr. Fausto Tejero. He was very atttentive. Took care of everything that needed to be done. The wait is much less now when I went to pick up my car. Mr. Terejo was excellent.

Adrian Ciprian Internet Sales handled my transaction and everything went smoothly. In fact i was able to handle other business while across the street at a restaurant while they prepped paperwork and car. Adrian was very attentive and professional and well versed with the C class i leased as he owned one as well. Little disappointing the Nav card is $700 bucks but Ebay has them for $129 so no problem cause got a great no haggle deal from Adrian and Ricardo the Mgr. Thanks again fellas, beers on me next time I come in.

I'm very satisfied with my used vehicle purchase here at MB of Pembroke Pines. Mr. Tom Lombardic answered all of my questions and was a great help with my internet purchase. All paperwork was handled efficiently so everyone involved with my purchase handled the transaction professionally ! Many thanks !

I had a great car purchasing experience. This is the second car I've purchased from them and I'm always pleased with the service I receive. Thank you Joseph Antoine for the perfect purchasing experience...the entire team was great!

Moises was awesome helping find the right vehicle for me. They stayed late helping me process my application. So happy with my purchase, thank you to everyone at Mercedes Benz!

The dealer is great, the staff is amazing, they are always trying to find the best deal for you. If I need to buy another car, I will definitely go to Mercedes-Benz of Pembroke Pines. Moises Cisneros thank you my husband and I love our cars.

So my son and I walk into this car Dealership last night..Not one person greeted us or even looked our way for over an hour as we looked at cars and SUVS all over the showroom and parking lot..Is it because I wasn't dressed in my scrubs or business attire..the hue of my skin..the old shirt and busted shorts my son had on???.OK so my hair was not combed..hmmm...I was warned previously about this Dealership which is 10 min from my house..I guess some businesses still have not learnt "Don't judge a book by its cover" needless to say I will be buying elsewhere!!

Mercedes Benz of Pembroke Pines was quick to respond courteous and prompt.

Outstanding care from the guys at service department; specifically Chris Minino is been a great help every time I need to take my car for service. His level of service and professionalism is aligned with what a luxury experience should be. � MB of PP

I strongly recommend to visit the MB dealer at Pembroke Pines and let you be guided by the gentleman Mr. Alfredo Hernandez, and you will have the best buying experience.

Purchased my new 2017 C300. I've been a Mercedes owner for many years, but feel as though this luxury car experience is no longer what it used to be. For the amount of $$$ for this vehicle, there wasn't even a Navigation chip included. I was told when they were going thru the explanation of all the bells and whistles of what the car offers, that the navigation chip would cost me an additional $600. Shouldn't Mercedes purchasers expect that to be a standard option? I called the sales-rep after I left because I was a bit upset about this. I was told to come out and they would remedy. I have yet to make it out there, I do not have the time. Fine I'll let that go, since they made the offer and I could not get out there. However, let's move forward...for the past few weeks the center media console has been acting up. The screen suddenly, for no apparent reason, turns white and fuzzy. I called the dealership to report, thinking this was strange on a brand new car. I was basically dismissed, told that the pictures I took of the console which showed the problem as it was happening, meant nothing. I had to to bring the car to the dealership. I've had the car for about 4 weeks. In name of excellent customer service, they couldn't even offer to pick the car up and bring to the dealership to see what is wrong. No, it was easier to inconvenience me. I have a very bad taste in my mouth. I honestly feel it will be struggle to convince myself to buy another Mercedes when I am finished with this car. When you buy luxury you expect to get luxury, throughout the entire experience. Not just when you are being sold the car. It goes far beyond that. Signed, Very disappointed.

I had great experience at MB I can't believe I have a C300 2017. Thank you God for blessing me. My Retirement Baby.

The Dealership makes servicing your car a breeze. Comfortable waiting room. Complimentary Coffee, Water, Tea, Hot Cocoa, Pastries, and Sandwiches. Loaner cars available if needed.

Was super excellent

Amazing! Dominic was a pleasure to work with. He went above and beyond to ensure all our expectations were met.

These guys are professional. I'm happy with my Mercedes-Benz GLA 250. No doubt I'll recommend them to my family and friends. Congratulations!!!

Nicht schlecht und Mercedes Like. Zetsche wuerde sich ueber zwei Leute dort freuen. Haben sich den Pobbes aufgerissen,uns zu bedienen.Geklappt hat es!Mein GL Dieselchen laeuft wie...ein Daimler halt zu laufen hat!

Excellent dealer and service, Carlos Medina was my salesman, he was helpful and professional

The initial purchase went well..took long but Rachel got it done..THEN as I got home from driving from the dealership, my check engine light came in. So I drove the 2 hrs back to the dealer the next day and they didn't have the censor for my vehicle. Now almost a week later, still no part and now I see my electric mirrors aren't working. Was told the part is in order. So..still waiting. And this is supposed to be Mercedes dealership. No matter what other used cars they sell, it's still supposed to be Mercedes the brand. Let's see what happens. To be continued.

Fabio Rainuzzo my salesman , was very candid and honest professional and helpful. He did his best to get me the best price on the car and explain all of the unique features of the vehicle. It was a hassle free experience and very refreshing to buy a vehicle with his assistance. I must highly recommend him for any one looking for a true sales professional .

Excellent customer service from start to finish. William Lathan was absolutely amazing!

I had a wonderful experience at Mercedes of Pembroke Pines. Everyone was very helpful. For the first time going to purchase a vehicle and I didn't feel pressured. Carlos was awesome. He spent quality time, explaining everything to me without being pushy.

The car was beautifully detail after repairs and body work. Car drive awesome. Thanks Mercedes Benz and Miguel.

Took long time to repair since there was a part to be ordered. But was not happy with the pricing at the end, since the advisor had told me that he would work in a discount but he never gave me the total price on the phone. When I went to pick up my car, the advisor was not there and the check out employee just charged me the original amount. That was not right. I think it is better to get the repairs done outside as it is cheaper and comes with the same warranties.

Fausto and this dealership provided the ideal level of service one expects from Mercedes. My experience was quick and pain free. I cannot recommend them highly enough.

I enjoyed the serived I received here! I was treated with kindness and professionalism. If you all need to get your car serviced, be sure to do with Gonzalo Polanco! He's amazing!!!

Mercedes Benz of Pembroke Pines has been my best car purchase experience in 20+ years... Starting with the staff, service, professionalism, information detail, transparency, honesty just to mention few accolades.. Keep it up and will see you next year for my wife upgrade..

Was treated promptly and courteously. The Haitian gentleman in the pares department- his name escapes me - was especially kind and helpful.

I dealt with Rachel Gordon, internet sales. I had been doing my homework and research for weeks in deciding on which car I wanted and what I could afford. I had narrowed my choices down to a car at her dealership and another one at one of their sister/brother dealerships. Rachel sent me information for all of the cars I was considering and had the car from the other dealership shipped over for my consideration. Rachel was informative, patient, helpful, and considerate. She helped me also get a better APR than what my bank had approved me for. I was done in just a few hours. She had the car washed and detailed and I picked it up the next day. I ended up getting a 2014 E-350 Sport with only 36k miles with almost all of the bells and whistles. I have not had a service experience so I will leave that for another review for another time. I highly recommend contacting Rachel Gordon via internet sales. With all of the technology and information basically at your fingertips, it's stupid not to do as much research as possible before purchasing or even selling a car these days.

This dealership lacks a few important key factors for customer appreciation 1- customer service 2- communication?? you don't keep the customer waiting over 30 minutes For a service writer and you don't keep the customers vehicle for two weeks with no communication. So that all said I will be looking for a new dealer outside of Broward county. Someone who will bring back the honor in owning a vehicle a Mercedes Benz

If you need a service adviser ... Gonzalo is one of kind! He's awesome!

Not a great experience. The seller disappeared, left me alone there and after running my credit told me they no longer had the car. Very bad experience. Went to Mercedes of Cutler Bay and got a great deal.

The service was ok my only complaint is that they did not detailed my car after service and I Was really disappointed.

Excellent sales person he helped me with patience his name is Sayed he actually did not have the car I needed but mange to get it from Georgia. Thanks again

EXCELENT

He was very nice and polite. I was not waiting a long time.

This is the sixth "deal" I have done at Mercedes-Benz of Pembroke Pines in the past three years and they have always been hassle-free experiences and this one was certainly no exception, especially when working with Moises Cisnero; more of a friend than a salesman. However, on this occasion I think the Manager could have given me more for my trade (a gorgeous low mileage AMG GTS) and dropped the price a little more on my equally gorgeous new AMG GLE63.

I highly recommend MB of Pembroke Pines. Easy to do business with. People are Friendly and the demonstrate putting customer relations first and business second. My advisor Charles was very friendly and eager to make my visit a pleasurable one.

Great Staff/sales people extremely relaxed and no pressure environment and excellent service, they did not have the SUV with the options that i want, within 1 hour they located the SUV and finalized deal and took it home the same day.. thanks Carlos Montenegro and Bernard (floor manager) for your great service.. Love it

Just excellent, accommmadative, friendly yet professional.Rep.Gonzalo has reintroduced me to good service.

I purchased my new Mercedes glc 300 on Monday December 19. My experience with he dealership in general was great. The delivery was a disaster. No owners manual or second set of keys. Stephanie said they would be fedx overnight so I would have them. ( today is he 27th and still have not received them). Driving my 2 hour journey back home after 6 pm, my low tire pressure light went on So I had to pull of the turnpike to fill up he tires. My tires had 29 lbs of air my front and rear they should have 35 and rear 42. They were not checked before delivery. When putting air on my tires ( in the dark) I noticed I did not have a rear windshield wiper blade. This car was not checked out before delivery. When I called she said it probably fell off. (Right that happens all he time.) Did you ever hear of a windshield wiper blade fall off. I called Mercedes with my problem no results. Called the dealership and the sales manager said he would send me my owners manual and keys and make arrangements with a local dealership to install my wiper blade. Today is the 27 and have heard nothing from them. This is by far the worst buying experience I ever had. I give them zero stars for delivery. I live 2 hours from the dealership so I guess they figure since I live so far they do not have to take care of these problems. And I gave the delivery person Stephanie a $50 tip thinking she inspected everything before delivery. What a sad experience on purchasing your new Mercedes glc 300

Amazing experience! From I entered the dealership I knew I had chosen the right place. I have been researching the car I wanted for quite awhile. So having certain preconceived specifications(within my budget) I was totally satisfatied that Dominique was so sensitive and cooperative in fulfilling my requests. His knowledge and efficiency are outstanding. My expectations were surpassed! The service was definitely 10 out of 10. Thank you!

I purchased my new Mercedes glc 300 on Monday December 19. My experience with he dealership in general was great. The delivery was a disaster. No owners manual or second set of keys. Stephanie said they would be fedx overnight so I would have them. ( today is he 27th and still have not received them). Driving my 2 hour journey back home after 6 pm, my low tire pressure light went on So I had to pull of the turnpike to fill up he tires. My tires had 29 lbs of air my front and rear they should have 35 and rear 42. They were not checked before delivery. When putting air on my tires ( in the dark) I noticed I did not have a rear windshield wiper blade. This car was not checked out before delivery. When I called she said it probably fell off. (Right that happens all he time.) Did you ever hear of a windshield wiper blade fall off. I called Mercedes with my problem no results. Called the dealership and the sales manager said he would send me my owners manual and keys and make arrangements with a local dealership to install my wiper blade. Today is the 27 and have heard nothing from them. This is by far the worst buying experience I ever had. I give them zero stars for delivery. I live 2 hours from the dealership so I guess they figure since I live so far they do not have to take care of these problems. And I gave the delivery person Stephanie a $50 tip thinking she inspected everything before delivery. What a sad experience on purchasing your new Mercedes glc 300

Gonzalo, our service advisor is always very helpful and very efficient

I took my C230 for service (recall items) and the service was great. They took a look at the car and recommended some work that was done at a reasonable price. Great C/S overall.

Charles Campbell was very efficient and professional from start to finish . His overall service was awesome / 5 stars !

Every time I go to a service appt I make it a point to allocate more time just in case it takes more time but every time I've come to this dealer they have been very profesional and on time. I really have no complains. Even when I've run late and call they have accommodated their schedule for my tardiness.

Excellent,friendly,professional,very fast,nice facility,good coffee

The best buying experience I've ever had, thanks to Moises Cisneros. If you are thinking of buying a car here ask for him to help you

Thank you Kaleb Fowler for helping me find my perfect GLA 250. It was A pleasure to be with a sales person that wasn't pushy and aggressive. You are professional ,great listener and truly helped me find my car. I also would like to thank the finance Manager , it was very late and help me with the transition from my last mercedes to my new one. Thank you all very much Alina I

Super Happy with how everything worked out. i made a great deal.

Good customer setvice and great place to shop and service cars.

I recently purchased a CPO from MB of Pembroke Pines. Unfortunately the car did not live up to my expectations due to some issues that apparently was overlooked when the vehicle was refurbished for CPO. This is the sole reason there is one star from a perfect five score. The dealership however redeemed themselves and without questions asked they took back the vehicle within my 3 days buyer's remorse. They were extremely helpful in finding me another vehicle to replace the return. My sales person Kaleb Fowler was extremely courteous and caring. I really felt like a valued customer and that my business was appreciated. They were helpful in financing my purchase and gave me good instructions of the vehicle features and specifications. I can honestly recommend anyone in South Florida to purchase you next vehicle from this specific Autonation Mercedes Benz dealer. I do not recommend MB of Fort Lauderdale nor Delray Beach.

Amazing experience. I have bought many cars in my lifetime but this by far was the most memorable and for good reason. Every person I came in contact with at the dealership was extremely professional and helpful. I have never experienced a group of people who know so much about their product. The are very passionate about the brand. Wow is all I can say. I cannot recommend this dealership enough. My salesman, Terry [contact info removed] was awesome. I hope everyone is lucky enough to work with him and Rene Sanchez from Finance is the first finance guy that didn't make me break out into a cold sweat. If you are looking for a Mercedes, look no further.

My experience with Mercedes of Pembroke Pines is great. I'm new at this so it's also a learning experience and my service manager Chris Minion is awesome

The management and sales of this dealership is truly outstanding and a breath of real fresh air. Carlos Dominguez, the general manager, keeps it running and turning out really satisfied customers like my husband and me. Adrian Ciprian in sales is also invaluable in attending to complete satisfaction no matter how large or small our questions may be in getting to know our new Benz. This is by far the best MB dealership in South Florida. We're telling everyone we know!

I had a great experience buying a pre-owned MB from Stephanie. In love with my car!

I was extremely happy with the service I received buying my brand new Mercedes-Benz , and my sales rep , Gerardo Escallon was amazing as well as the Finance Manager. Really happy of buying my car here, will definitely come back for further purchases.

Although I was looking for a car, I did not think everything would fall in place to make a decision the same day. I had a great experience and appreciated the commitment my sales person (Juan) had. He was personable, thorough yet efficient in getting things done.

Soooo just to make sure everyone knows how you run your operations... I sold you my SL 2 weeks ago, the 18th to be exact... spent over an hour getting transferred around yesterday... had to keep calling and left multiple voicemails for your finance manager who had no empathy for the fact that my bank still has not received my payoff for the loan on my SL that I sold you 13 DAYS AGO tomorrow... she promised me a call back by end of business today, which I never received... I have been hit with a late fee by Wells Fargo since you haven't sent the payoff on my SL, my payoff has gone up because of your delays and my credit will get hit with a late payment... meanwhile, no one there cares to even return my call, expedite the situation or even call me with a status. And this is after owning a plethora of your $100k + cars in a row since I was old enough to drive. Got it.

Salesperson was very rude, I kept getting the impression that i interrupted his day.

Juan Toro really helped me get the car I was looking for. I originally was walking out the dealer when he approached me and told me he was willing to work with my numbers. They took my price range into consideration, worked their magic, and made it work. Great service and I recommend their service to anyone who is looking for quality attention. Thanks again.

Had a WONDERFUL sales person Terry Parrett. That's really where the wonderful stops. Went on Black Friday, I had pretty much discussed my options with my sales rep so we both knew what I was going for.. Showroom was loud and did not come across as a professional place of business. It took 7 hours and at the end, my car was still dirty with the label marks from stickers on my console!!!! Was bounced from desk to desk to review sales. Terry did order a pizza, when we said we were starving. Made an appointment for Monday to come back and have them show me the new features and have the car detailed. After confirmation in the morning, got an email 30 minutes prior to my appointment, that there were only two reps to go over the instructions, and they were busy with new buyers, and I would have to wait!! Did make an appointment for Tuesday morning and the new car specialist Carlos was great. However no one to detail my car! This is my first Mercedes so I hope it was only a bad start! My husband and I are use to buying new cars every 3 years so, auto dealers are not new to us. However, this dealer has a lot of fixing to do. I guess it can only get better. I hope!!!!

I am a long time client. So far they have done a great job, much better than the service you get in some of the dealers in Germany. They could improve the input facility, gets crowded and easy to get into accident.

Worst customer service ever. I walked in to test drive the C63 AMG and they said no that they have to run our credits or have a AMG history which my family bought many cars from them. Also I wanted to see the car inside and Miguel took about 40 minutes just to grab the keys for us to see it. Worst place ever!!!!!

My service was handled excellently by Fausto. I arrived, dropped off my car and picked up a loaner. The transition was seamless. I was extremely happy.

Very good experience at Pembroke Pines Mercedes specially my service advisor Pedro thank you very much for explaining all the details with my repair

This was absolutely the best car buying experience I have ever had. Kaleb J Fowler was great in helping me in deciding on the model and all available options. Negotiating the selling price on 2017 GLE350 was short and easy. Kaleb and the rest of the sales staff gave me such a great deal on my new SUV. It looks and drives exactly what you expect from Mercedes. I want to thank Kaleb and the dealer for the the exceptional treatment that they provide to their customers.

This was our first time leasing a Mercedes Benz. I was a quick and easy transaction. We love our new SUV GLA250 enjoyed the experience and look forward to our continued partnership.

My service advisor was great. I was seen within 5 minutes of arriving to the dealership. Overall it was a pleasant experience.

service has room for improvement - cars should be washed regardless also cars should not be stacked in drive thru area - Chris does his job well - i have no complaints and the girls that take your car are very nice as well

As can be imagined most people don't look forward to taking their car in for service. It helps when you arrive at your scheduled appointment time and the service department is ready for you! The service department at MB of Pembroke Pines gets you in and out performing the required service as promised. My service advisor was courteous, professional and very helpful. I could not be more satisfied!

Prompt Walk-In service and repair. Friendly staff and a great coffee bar. Love our Mercedes.

Thank you MB of PP, the service was perfect as expected, fast and efficient, Alex is my Service Supervisor and the attention and kindness was five stars and according to what we expect from Mercedes. My car was serviced and cleaned in 30 minutes, I am very happy and glad with their service. Thank you Mercedes Team!!! Of course I recommend the car and the service as well!!!!

Rachel Gordon was extremely responsive and I was happy with the buying experience which was done on my iphone while travelling 1000 miles back to my home in Florida. When we finally met after I arrived home, she had my new 300 GLC all ready to take on a test drive. I was impressed with the whole buying experience at Mercedes of Pembroke Pines. They were very professional and did not pressure me. After the sale, they also made sure to demonstrate all the technical aspects of the car and gave me their phone number to call if I had any questions about all the systems. I LOVE THIS CAR TOO!

My experience with Carlos Barberena at Mercedes of Pembroke Pines was one of the best car buying experiences I have ever had.  I have bought from Acura, Lexus and BMW in the past, and Lexus was the best customer experience until now.  The job that Mercedes of Pembroke Pines did was outstanding.  Carlos was very up front and honest.  He put my needs first and made sure that every need was taken care of.  Carlos added no pressure and was very patient with me.  Once I arrived at the dealership, Carlos had everything already prepared, and the actual buying process went very fast and smooth.  This was very important to me because I live in Orlando, so I didn't have time to spend the whole day there.  I will always remember my experience with Carlos, and it will be hard to beat.  When I am in the market for the next Mercedes, I will not hesitate to make the trip down to south Florida, so I can work with Carlos Barberena again.

Great experience with Leo. He walked me through the buying process and was very knowledgeable on specifications and features. Finance staff and management were very welcoming and I felt no pressure at all.

I didn't really have any service. Just needed to be shown how to connect phone to Bluetooth.

Just bought an S550 one week ago. Had some issues at first and could not get anyone to answer my calls and E Mails. Then I brought the car in and was treated royally. All my questions were answered in a most professional manner. I felt I got a good value. The dealership is smaller than others but they had exactly what I wanted. Overall very very good.

Excellent

Terry Parrett is the Internet Sales Manager and he did everything at his reach to earn my business and, definitely he got it. He's a gentleman, very attentive person and an excellent sales officer. Very satisfied.

Great service charles was absolutely amazing and helpful...

I purchased a new S550 3 days ago and the experience was as I expected. This morning I called the dealership, the new car sales manager and the main number in an attempt to ask a question. NO ONE called me back. I am extremely disappointed. I have had 4 Lexus Autos and every time I called them I got a response. If I were to buy another Mercedes, I would NEVER go to the Pembroke Pines Dealership.

Jeffery was very professional, helpful and effective in getting my car quickly fixed.

the best service ever, Thank you!!!

Bad quality service on the waiting area for the customers as well as bad quality service on the car itself (car was very bad cleanned).

Excellent service! The representative who helped me, Stephen was the best, very courteous and professional!

Terrible sales follow-up despite many requests for an update. IMO don't use Terry in internet sales department your wasting your time.

Rachel was the sales person who sold my Mercedes Benz CLA to me. Rachel was very pleasant when she first called me to assure me about coming in for a test drive. She made sure that I got a great deal on my car. The finance managers were excellent as well in helping to secure the deal.

Exelent service. Great people. Fast and easy way to buy a car

Excellent Sales & Custer Service experience

Great Service!!

Magnifica atencion de todo el equipo de venta y ejemplo de profesionalismo y conocimiento del Sr Moises .Muchisimas gracias por darme la oportunidad de unirme a la familia de la Mercedes Benz .

Charles is great!!

I took my vehicle in for service a couple of weeks ago. My service advisor (Guillermo Requena) greeted me, prepared the service order and provided me with a courtesy (brand new) Mercedes Benz C300 within a few minutes. The whole process was quick and flawless. Mr. Requena is very customer service oriented, polite and knowledgeable. I strongly believe that he is a great asset to Mercedes Benz of Pembroke Pines

I took my vehicle in for service a couple of weeks ago. My service advisor (Guillermo Requena) greeted me, prepared the service order and provided me with a courtesy (brand new) Mercedes Benz C300 within a few minutes. The whole process was quick and flawless. Mr. Requena is very customer service oriented, polite and knowledgeable. I strongly believe that he is a great asset to Mercedes Benz of Pembroke Pines.

The process was perfect rxcept for this combersome servey

My service Advisor, Mr. Jeff Rodriguez was courteous and thorough and very mindful of my time. He was punctual in the delivery of my vehicle and saw to it that I would receive my car at the agreed upon time. Moreover, Jeff took the time to explain my service plan, I truly appreciate that.

Great buying experience from this dealership! Ralph & Ralph were great salesmen who were a pleasure to work with! We will definitely recommend this location and our sales associates!

Mercedes Benz in pembroke pines did.a very good in my car

I am a returning customer at this dealership and what I like is the fact that they always make things happen! They once again made the process easy and doable. I am highly satisfied with them and they have excellent customer service! Everything was done in a timely manner with great deals! They will always be my dealer!

Great experience. Ralph Hundley, my salesperson, conducted his salesmanship with respect and professionalism. Very caring as to insure I purchased what I wanted and not what he wanted to sell me. Highly recommend him for your next auto purchasing experience. Anthony Lazzari

I recently purchased a vehicle at the Pembroke Pines Dealership. I was assisted by Syed. I would like to commend him for his excellent service. He was always pleasant, attentive and professional. I would contact him again without hesitation for my future needs.

I got there an hour earlier than my appointment and they were ready to help but then the guy who was helping me disappeared while I was in the waiting room. He showed up like 10-15 min later and said a different person was helping me now. This guy who also happened to be in a conference call. So I had to wait for him to finish in the waiting room. I checked if he was done a bit later and guess what, he disappeared too! Amazing.

Had a great experience buying my Lexus RCF from Pembroke Pines of Mercedes. Carlos Barberena w/sales arranged to have me picked up from the airport on short notice as I was flying in from Atlanta to purchase the vehicle. I was able to get a great deal on the car and have enjoyed owning the car since the purchase. The buying process was pretty seamless and I was able to get on my way shortly after arriving. Many thanks to Carlos and the staff.

The servjce was done in a timely manner. Mr. Campbell was very professional and competent. He answererd all my questions.

I have bought my car in 3 times for the issue of the trunk not closing.at times it works and it doesn't It's no one fault, it's just frustrating when it happens to me and when I take the vehicle for that problem your service people and computer can't detect it Other than that everything is good

Excellent service and fast, great waiting area w amenities

Jerry Orellana is an excellent seller and a friendly guy, he always tries to find a solution of the customer needs.

From the time I walked into Mercedes-Benz Pembroke pines I was treated with respect and with the upmost professional service. Form the sales to the finance dept. every step was smooth.

Service is fast and good .

Rafael is an excellent service adviser. Takes the time to explain and assist with great professionalism. Truly appreciate your help as usual great experience with Rafael's service.

Charles was very great and he ensured the job was done efficiently.

I went into the dealership not expecting to come out with a car but Sarmad was friendly knowledgeable and really took the time to go over all the different cars and models with me. He found a beautiful vehicle with all the options that I wanted at an amazing price. I couldn't be happier. After the purchase Sarmad followed up to make sure I was doing well with the car. I am very pleased w every aspect of this purchase.

EXCELLENT SERVICE. GREAT ADVICE. CHARLES KNEW EXACTLY WHAT WAS WRONG WITH MY CAR. I WILL REFER ALL MY FRIENDS WHO OWNS MERCEDES TO GET THEIR CARS SERVICE AT THIS DEALER. I WILL BE PURCHASING ANOTHER CAR FOR MY DAUGHTER IN NEXT YEAR.

From the time you enter and leave it's with a smile and satisfaction

I required a new tire as I was traveling. They took care of my request quickly and treated me like family!

Chris was very professional and courteous. He made sure I was a satisfied customer.

Great service! Good experience with the sales team and Jairo Acevedo.

Fausto provided excellent customer service experience, explained all details regarding repairs and communicated very effectively. Thanks for a pleasant experience.

I actually had a great experience! I've been going to the Pines location for about 2 yrs now! The service is excellent! � my advisor Pedro Rodriguez is my advisor! And he has been wonderful to me! He is awesome! I have no complaints at this time

My service advisor is excellent. Pleasant courteous, and takes time to explain and answer questions

Very pleasent experience at this dealership. Moises and Bernard went above and beyond, thank you.

Great attention, very fast. Love my new car and this dealer. Ask for Carlos Montenegro for sales!

Excellent work an performance keep up the good work!

Jeff Rodriguez is the best service manager. Very knowledgeable, friendly, caring and helpful. He is what customer service should always be.

Excellent service and good facility, technicians very knowledgeable

Jeff was great, he took time to explain me what need to be done and called me once the car was ready for pick up.

I had a great experience on purchasing a Mercedes from Pembroke Pines dealer. I will consider buy another from the same dealer.

Mr. Minino was very professional, helpful, friendly and awesome customer service!

Very professional and pleasent. 👍

Jeff at Mercedes-Benz Pines is THEEE Best!! He provided exceptional customer service. I love the process here and would be at ease for my next servicing.

Highly recommend the dealership ,but specially Miguel Santelises.I will certainly recommend him to anyone I know looking for a new or uses car!

We are very satisfied with our service advisor Alex Ruiz and the repairs we recieve from Mercedes Benz

This was my first visit to Pembroke Pines Merceds Benz and I was pleasantly surprised. Customer service was demonstrated with great care and class. Thank you!

Mr Nadir Khan is the best. Every year we say this is the last year to lease a MB but we keep coming back because of his impeccable service!!

I am very satisfied with the service. Everyone at this dealer was very attentive and helpful.

Moises is the best!!! He was patient as I was going back and forth between two vehicles. My experience at MB of PP was nothing short of amazing. Bernard as a manager, Moises in Sales, Renee in Finance and Caleb in Lease Returns - I was treated like royalty! Thank you again!

Mercedes-Benz of Pembroke Pines is a great place! Would not hesitate to recommend and use them! Thank you ))

My great experience began when I met Carlos Barberena my sales person. His attention to detail and willingness to exceed my expectations was amazing! I later met and also dealt with Xavier Cordero the manager there. He is amazing at his Job and from the very beginning took a great deal of ownership at making my entire experience one the best I've ever had. These guys are awesome and I would recommend anyone in the market for a Mercedes to go visit these folks, you will not be disappointed!

My salesperson Juan Toro was excellent. He's very knowledgeable and made the buying process painless.

Our sales person listened to our needs and showed us what we were looking for. We were shown all of the vehicles available and patiently chose the one that perfectly fit our needs. Great experience overall!

Excellent customer service. Good prices. Salesman was excellent

EXCELLENT service by this dealer & staff. very best service advisor

Our service rep.; Jose Rafael Artiles was great. He explained the various vehicles service requirements which explained why ours was very thorough. We have been coming to this dealership for MB service and this is the first time a service rep has taken the time to explain to us the various service checks for our car. We look forward to taking our car back for service here because of Mr. Artiles and his helpfulness and honesty, something that we didn't get before! Great Job Mr. Artiles.

The people were courteous and professional. Both Fabio and my salesman Sam worked hard on putting the deal together. While a few aspects could be less confusing in general the experience was positive.

The service I received was excellent. The service representative also did an excellent job

Brought my vehicle in for scheduled B Service. It was great experience with the courtesy staff at Mercedes Benz of Pembroke Pines! My service agent Guillermo Requena was knowledgeable and valued my time. I would recommend servicing your Mercedes here anytime. Mercedes Benz of Pembroke Pines has a diligent staff that understands the value of there customers!!

Brought my vehicle in for scheduled B Service. It was great experience with the courtesy staff at Mercedes Benz of Pembroke Pines! My service agent Guillermo Requena was knowledgable and valued my time. I would recommend servicing your Mercedes here anytime. That have a diligent staff that understands the value of there customers!!

My buying experience with Miguel Santelises was one of the best. He make me feel very comfortable and I was impress with the way he responded to all my questions. He was very knolageble and explained every little details. The patience he had with me was impressive, specially since I was not convinced to buy a car that day. I definitely will recommend Mr. Santelises to all my relatives.

Hands down, the best service advisor I've ever had is Alex Ruiz at Pembroke Pines Mercedes. He is considerate, extremely knowledgeable, incredibly courteous, and efficient. He understands my time is valuable, and takes every effort to expedite every service need.

Love my Service Mgr Charles Campbell! So courteous, professional, mindful of my time! Absolute perfect customer service! Sets the standard for all Service Mgrs representing Mercedes Benz corporate and AutoNation!

My experience in dealing with Mercedes Benz of Pembroke Pine was very easy and professional.

I took my car there and the service was unbelievable. Thanks to Pedro Rodriguez

Charles Campbell was my advisor and he's the best !

Amazing customer service, from the sales person to the General Manager. Will definitely buy another car from this dealer.

Juan Toro and Bernard worked hard to ensure that I purchased the vehicle i wanted. They displayed such awesome customer service and we're very professional. I recommend anyone looking to buy a Mercedes,definitely go to Mercedes Benz of Pembroke Pines

Satisfied with overall experience and would highly recommend. Friendly and courteous staff. Smooth transition in scheduling appointment. Th loaner process was excellent thorough and timely.

My wife and I went to Pembroke Pines Mercedes Benz to see the options to update our present E-Class since our lease is up very soon. We asked receptionist for the same salesperson that we purchased our last vehicle which happened to still be employed and witch we both were very happy and felts much more comfortable. The Sales person was Mr. Juan Velez. We proceeded to go through a few car options and Mr. Velez seem to be very motivated at the beginning until we started asking him about the 2017 models since he was only showing us 2016s models. then he said that the 2017 models were very expensive and that they didn't have any incentives offerings. mind you we didn't asked for any incentives.... We continue to asked Mr. Velez to please give us a quote on the leasing program for a particular 2017 model that the MSRP was $ 55k. He went on and started typing away on his computer and then he printed a document that was from a previous customer ( He Claimed) so we can see how of a great of a deal he was proposing to us The monthly payments was almost $900.00 per month with a down payment of $4000 . My wife and I both looked at each other and said that number didn't make sense at all, as we explained to Mr. Velez that other dealers were advertising the same model of vehicle with same options for way less and that the math wasn't adding up. He aggressively and rude responded that if we wanted a Mercedes Benz ? then that was the final price we will need to pay at this dealer! He didn’t even go to his sales manager to assure he was giving us the best possible price, being that we were existing customers.. My wife and I at that point knew he didn’t value us has a customer and we needed to leave the dealership. As we walked away Mr. Velez may a comment that we had wasted his time… Sorry Mr. Juan Velez for wasting your valuable time ! but this is not the way you handle a loyal customer. Hope Mercedes Benz of Pembroke Pines understand my point here and realize that loyal customers shouldn’t be taken for granted. Julio P

Excellent service, Chris @ service was very kind and professional during all our service experience, highly recommendable, definitely I will come back to have a regular service a Mercedes of Pembroke Pines

I bought my car a while ago. My Sales rep was Juan Velez. I feel confortable dealing with him and I highly recommend Juan to anybody who wants to buy a Mercedes.

I bought my car a while ago. My sales rep was Juan Velez. I feel confortable dealing with him and I highly recommend Juan to anybody who wants to buy a Mercedes

Excelent service.

Xavier Cordero is great salesman very helpful and infortamative

being from out of town I had negotiated for a car I found on the internet by phone for 10 days. I eventually agreed to a deal after I had the salesman verify some optional equipment that I needed. After driving 100 for the pickup I found the car not to be as the salesman had assured me of. (bait and switch). Classic poor communication, misrepresentation, deception, and the failure to stand by their end of the bargain!!

My experiences with Mercedes of Pembroke Pines have been nothing short of amazing. Everyone is extremely friendly & genuinely dedicated to providing you with excellent service. If you need help in the service department, ask for Fausto...he took great care of me & always kept me up informed of what was going on with my vehicle.

I was attended by a new manager and very surprised at the quality of care, a person capable and speaks the customer's language which is very rewarding. By the way, the Mercedes Benz Pembroke should evaluate the profile of this manager and do a multiplication with constant improvement within the organization. His name is Guillermo Requena

Purchased a new E 350, had it a couple of days noticed the rear window screen was not closing properly and the rear passenger side wheel Center Cap was cracked... Called my salesperson Samantha Gil, she spoke with the service department they told me to bring the car in next day, The service rep Gonzalo had my car fixed within a hour and they washed it.

Service is beyond Horrible. My fourth time coming here and I've hated it each time. The Salesmen in Service have bad attitudes and totally switch up on you when you question the outrageous prices. Refused to give any advice to help. Makes you regret buying a Mercedes.

This is my second time purchasing at this dealership. I went back because my salesman was great, the process was quicker than usual, I felt I got a good value and the facilities are top notch. Overall good experience and would definitely return.

Always taken care of. Rafael is the BEST!!!

Good, fantastic , incredible, service first, the experience is unique best

Everything was fine until I got home and noticed the wipers were not working. When I went back, they said I have to wait 3-4 hours for it to be fixed. They should have done it the day of service. Very disappointed.

I'm completely satisfied of the service rendered!

The dealers service department was very quick and easy. My service advicer is very nice and courteous.

New staff and management...much needed improvement! Will return for future service.

Worst experience ever. Customer service is horrible, they want to sell you what they want to sell, not what you want to buy. In terms of service, every time we took the car in, it left with more problems than it came in for. It almost seemed as if they did it in purpose just to collect more money from you. Will never go back. I went to the Palm Beach one and they treated me great!

Very well trained and very professional mechanics and advisors.

Gonzalo was great and has nice hair.

Think twice before buying!! Disappointed to say the Least. They must be going thru financial issues because they have no loaners. Go figure! Should have gone with Audi dealer. Any friends work for Audi ready to trade it in.

The whole process went smooth and fast from the first time I walked in the dealership. Thanks

Great service, everybody at the dealer was very helpful and we love the car.

I strongly recommend this dealer, excellent service!!

Great service, everybody was very helpful and we love the car

Excelent welcome but very poor business development and resolution. We asked for a documentation to credit analisys but we haven't receive any feedback one week after. We still interesting to purchase 2 cars with differente finance alternatives ...

I was very happy with the personal attention given to me.

Great service. Had my car serviced at this location and the quality and customer service was perfect

Labor padding? Went in for a "B" service and was quoted an outrageous amount. I decided to leave and go to another MB dealer where I got the same service (same parts changed/replaced) for several hundred dollars less. I'm never going back here for service.

Went in to purchase a s550 but was more than I intended to spend so the sales person showed me a cls 550 which was in my budget. He was very helpful and overall I had a good experience. Almost did not go after reading the negative reviews but for now I am a happy camper.

Outstanding concierge experience at Merxedes Pembroke Pines. Dealt with Rachel Fordon Internet mgr who negotiated, coordinated and delivered my vehicle to my home while picking up my trade. Completed transaction at our home and entire process was professional and efficient. Job well done.

The service advisor could have been a little more professional. He never delivered on his promised dates that the car will be ready, did not return phone calls (most of the time), doesn't call to update when car will be ready (he promised to call, but he did not). I can understand that my car is not the only car being serviced, but atleast, I expect the service advisor to do what he said he would do. I will say that the service advisor is pleasant and easy to talk to, he just have to work on the things mentioned above..

Continue to give excellent customer service. Let it always be your top priority.

Resolved all issues two parts didn't line up with each other

Wonderful experience. Ms. Medina was very professional and helpful. Thank you Mayra

Fast, easy and awesome service. They take really good care of the costumers and try to make everything very simple and efficient. Very recommended.

Great Service , Excellent and Extremely Professional. A+ in My Book. Go see Charles Campbell The Best Service Advisor

Very thorough in his explanation of the features. Pleasant to deal with, not a pushy sales person.

The service and the attention was excellent but after I got my vehicle couple of hours after the same warning lights went off We set another appointment for next Friday in order to fix the problem 07/15/2016 Hopefully we get to solve the problem this time. Overall, it's always a nice experience. Nicolas

I wanted to thank Rafael Torres (Ralph) for helping me with my car purchase. He was patient and did not make me feel rushed. Pembroke Pines is quite a long way from home and to say I was less than enthused about going that far south is a gross understatement. I found staff at the dealership to be personal and welcoming. Mercedez of Pembroke Pines certainly embodies the high standards that Autonation and Mercedes-Benz expects. I am happy with my vehicle.

I had an awesome experience with Fausto as my service advisor at Mercedes-Benz. I appreciate the speedy service. Thank you!

So far I have not had any issues with the staff. Any time I need attention, I have it. I do recommend this dealership so far!!

very good i was pleased

Fui excelentemente atendido por el Sr. Jairo Acevedo, que además evacuó todas mis dudas y me ayudó en la gestión y lo hizo en castellano cosa que me agrado mucho! I was excellently attended by Mr. Jairo Acevedo, who also evacuated all my questions and helped me.

Buying a car has always been something I dreaded, but Adrialys Medina made my experience enjoyable. She was extremely helpful and tried to make the whole process go as smooth and quick as possible.

I went to the dealership for routine 10k maintenance.Everything was smooth and joy ride.

It was a great service, I will be coming to get my car service their all the time.

Poor customer service in the Service Department, Dealer is good,

The service consultant at The dealer was helped me with everything I needed. I was very happy and will be back soon!

A classy place for a classy auto. Great place, excellent service and att. recomend it to all MB owners

La calidad del servicio

I have been looking yo buy a Mercedes-Benz for over a month and for one reason or another i was trying to avoid going to mercedez benz of Pembroke Pines at all cost. Well let me tell you. I ended up going after visiting so many "promising dealers" I was treat like if i had million dollar on my bank account.they made me feel like they really want me there. The associate was very clear and professional. The process of getting my vehicle was super fast. I am so glad i ended up going to mercedez benz of Pembroke Pines that next time i need a vehicle guess where I'm going to go? Mercedes-Benz of Pembroke Pines

I PURCHASED A ML 350 AND I FELT THAT MORE ASSISTANCE COULD HAVE BEEN PROVIDED IN LEARNING THE VEHICLE FEATURES.I WAS ALSO DISAPPOINTED THAT A SPARE KEY WAS UNAVAILABLE AND NEEDED TO BE ORDERED.

Had a Mercedez warranty, just took the car to the dealer and they fixed it . Got a loaner until they called when the car was fixed. Got two phone calls from Charles my advisor with updates ( very nice )

The Mercedes- Benz PP Team combined professionalism, courtesy, and customer care to provide me with a truly outstanding service from virtually all angles!

Good professional no games. Excellent timming straight to the point true and real answers

Great!!!!!!!!!!!!!!!!! :):):):):):):):):):):):):):)/):

This was supposed to be an easy and simple fix, my last visit to Mercedes Bens Of Pembroke Pines was a very frustrating one as i only came in to purchase a key since my only key stopped working all of sudden and I was told i had to tow in my vehicle in order purchase a new key. My vehicle was towed in on Aug/5 and I met with my service advisor Mr. Artilles when I explained my issue to him at which point without even giving me even 5 minutes of his time very quickly looked at my old key and said I only needed the new case and did not require a new blade for the new key mean while telling me the key would would be there next day or take a maximum of 48hr so I left the dealer trusting my advisor is going to do what he gets paid to do. Wednesday Thursday and Friday go by meanwhile I'm paying a rental since I have no car; on Saturday a gentleman contacts me and tells me that my key was never ordered by Mr. Artilles and wanted to confirm the order with me before he calls it in... (I was in disbelieve), and i told him I only needed the case as Mr. Artilles recommended and most importantly that I needed to speak to the service manager (no luck), I called numerous other times on sat and monday but was given the runaround and was told to either wait until tuesday for the key or another week when Mr. Artilles came back from vacation, of course I opted for Tuesday since I was still paying for a rental. Tuesday came and finally I was contacted by the dealer to pick up the vehicle and to be honest I was ready to put all the mistakes and bad service behind and just pick up my car but after I made the payment and was finally given the key a very helpful valet guy brings up to my attention that Mr. Artilles recommendation that I DID NOT require a blade(the metal key) was Wrong since my old blade did not fit the new key, so I went back in tried to look for a manager but all of the sudden there was no body there to help me and not surprising the manager was not available and if I wanted to even see the service manager I was supposed to wait another TWO hours... This ordeal has cost me days of work, a rental,stress, time and all of this just for a simple key. Over the years I have spent thousands of dollars in services at this dealer (Out of pocket) I have no warranty, and I just feel that I was treated as a less valued customer just because I'm still holding on to loved 2004 E class. I work and make a living in service also, taking care of sick patients and to me SERVICE and CARE mean EVERYTHING for a client/patient and I truly felt very unvalued and it is not fair, it doesn't feel good... just put your self in my shoes. Today is september 3rd and I still have not received a call from Mr. Artilles or anybody for that matter this travesty has been so frustrating that I still don't even want to go back to the dealer even to purchase the rest of the key. VERY UNHAPPY.

Consistent, very good service. Appreciate I had a loaner waiting for me.

The experience was really good. Customer service was good too.

Excellent service at this dealer with everything. I will recommend with no doubts

Very good job. My service advisor .Mr Charles Campbell. He's very knowledgeable and respectful.

When asked, sales person told me the navigation is optional, a week later I found the window sticker and the navigation is included, when confronted, I was told "we were going to give it to you".

The problem was identified and fixed immediately. My car rides like new again.

I came in for a regular service and everything went like clockwork.

Gonzolo was very helpful and profresional. I was extremely please with his service.

My salesperson Rachel Gordon was perfect from start to finish. She found the perfect car for me which I absolutely love!

Great experience, appointment scheduled at 7:00am and was seen within minutes. Previously scheduled shuttle service where they dropped me off at my desired location and was contacted when my car was service was complete. The driver also called and informed me when he was on his way. Very friendly people great customer service even got a free car wash and informed they give complimentary washes for their customer extremely pleased with their service.

The service was EXCEPTIONAL! I felt assured that my car would be treated with the utmost care. Surely upon pickup my expectations were surpassed, I would definitely recommend this dealership to my friends and family.

I was looking for a certain model CPO Benz which my internet sales rep Adrian Ciprian helped me find. Adrian is an outstanding professional who listened and really assisted me in every way. Since I bought the vehicle sight unseen as I was out of town, I relied on Adrian's integrity and assistance more than would have been necessary had I actually been able to see the vehicle. Adrian was spot on regarding his comments and I was greatful when I got to see the beautiful car for the first time when I took delivery of it two days ago. I would also like to express my appreciation to Rene S--Adrian's manager and Derrick who assisted me with answers to a few questions. The facilities are first class and in summation, this was a first class buying experience worthy of a first class automobile. Thank you!

Mr Polanco Went above and Beyond the call of duty, A true Professional please keep up the good work.

Nothing extraordinary. We were met by one of the ladies and were instructed to wait in the "waiting area" until the arrival of the service advisor. It's a 60,000 miles service & it would take around 2 to 3 hours, and a van service was provided to us; taking us home & picking us up from home to the the facility(Mercedes-Benz of Pembroke iPines). If the service is not yet due or it may be too early, I would suggest that the service advisor should mention it to the customer and then she has the options.

I left my car for service last week Wednesday for service, did not hear from anyone until Friday night after I call for an update. Early Monday morning I got a call back from the service adviser who described the type additional repair after the diagnostic evaluation of the car. I opt out and did not want to repair the car, and told him I will come later to pick up the car( I had a loaner that was due 12 hrs. after the call). Got there for pick up, paid the diagnostic fee and was given the papers to give to the people outside to give me my car. I stood outside to wait for the car, a few minutes later I got a message asking me if I want a car wash it will take another 20 minutes. In the meantime. I am standing outside waiting for my car. CUSTOMER SERVICE AND ADVISER SERVICE WAS POOR. I MAY NEVER GO BACK THERE FOR SERVICE.

Great experience. Helped me find the car that fit me best, and the process was easy and simple.

The team was very good at working with me on getting the best price.

Awesome

My visit was very pleasant and professional. Service advisor, Mr. Lee Henry, was very professional and courteous.

Best experience ever! I invite you to go to MB Pines to see the difference...Ask for Carlos Gonzalez Thank You

Juan Toro was very Profesional and we really saw a will to help us,wish is unusual in car salesman. Thank you Juan we love our car.

I have leased or purchased 9 autos from Mercedes Benz of Pembroke Pines, Auto Nation over the past 10 years. They do an outstanding job, take a very personal approach, comfortable sales environment, outstanding service and would highly recomend!

Excellent sales person and finance rep. It was very simple to make this purchase and everything was explained to us and complete detail. No question that I would send a friend to see the same sales rep!

Terrible experience. Expensive and slow

Syed greeted us with such great attention that it seemed like we were old friends. He was very professional and knowledgeable and was very detailed about answering our questions.

fantastic, i'm very happy, really good costumer service

They changed a tire and washed my car very fast, while waiting enjoyed a good sandwich and a cup of coffee.

Everything was to my satisfaction, so I was well helped.

Atención esmeralda vehículos de alta calidad mucha responsabilidad y aptitud de negocios.

My customer service rep. Pedro is very good, he always go far way for me.

I purchased my C300 from this dealer several years ago and initially had no problems with their service department. They were cordial and took care of any issues within a reasonable amount of time. However, the past few times, each time, the service has been very poor (which is why I've been taking my car to other repair shops within the past year). My most recent experience with the service department was today when I took the vehicle in at 9:00- a set appointment. 5 1/2 hours later, there was still no communication from the service department regarding any service recommendations from the technician and an estimate for the work to be done. At the 4th hour, I left a message for the service representative to call me with a status regarding my vehicle. An hour and half later, when there was still no communication, I made a second call at which time, another individual explained to me that some parts may be required and the service representative would contact me upon returning from lunch. When I expressed my displeasure at the lack of communication and the length of time it was taking, this individual became defensive and argumentative. In addition to the poor customer service, the labor fees at this dealership are outrageously high. I do not recommend this dealership's service department. You are better off having the work done elsewhere- even if it is not a Mercedes Benz dealer. Other repair shops are able to purchase the MB parts from the dealer and provide the labor for less money. And, they are more appreciative of your business.

Ther e was a recall for my vehicle and the dealer sent me a letter notifying me that they wanted to correct the problem which they did with my visit to the the dealer

I have a definite shake in my car when braking which I told my service adviser. He seemed like he shrugged it off when I told him and when I went to pick up the car I was told they couldn't duplicate it so they didn't do anything. Clearly they didn't take the car and drive it because I got back in the car and it did it immediately. There was also NO sense of urgency to help anyone from anyone in the service department here. I got there and everyone was either on their phones or on the computer or standing around and no one has a customer and it somehow took 20 minutes to be seen. AND THET WAS WITH AN APPOINTMENT!! Terrible.

Pedro Rodriguez is exceptional! The best I have worked with in the past 10 years.

Service at this location is seriously horrible. Twice they were supposed to fix a burned out motor on the back seat. Twice they didn't. They were supposed to order the motor and call when it came in. They never did. They set appointments for you to bring your car in for service but you still wait 45 minutes to see an advisor just to drop of your car when you already told them what you needed done when you set the appointment. Then they don't even call you when your car is ready. I almost wasn't able to retrieve my car the day I was supposed to because no one called me to say it was done and when I called they said everyone left and I couldn't get my car. I had to drive 4 hours the next morning and leave at 7 am!!! I will take my business to another dealer for sure.

Had a flat so brought it in without an appointment and they rushed my repair and I was in & out in just and hour. Great service by both Gonzolo and Lee.

Excellent customer service as usual from Charles Campbell in the service department. Very courteous and take the time to answer my concerns and explained it in terms wherein I understand well. The other staff that I encountered with was awesome too. Would recommend this dealer and service to all my family and friends. Thanks to all for keeping my car running great.

What an experience. I have purchased other cars previously but never like the experience at Pembroke Pines. Mr. Ralph Hundley what a professional, courteous, incredible customer service. He made sure to fit all my needs. I recommend him as a Sales Person any time of the day. He was incredible on pricing and service.

great

I would you recommend this dealership to friends and family.

THIS WAS THE EASIEST AND FASTEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!! LEO SORZANO WAS AMAZING!! KEEP UP THE GREAT WORK!!!

Just bought a CLS550 and had a great experience. Ask for Rachel Gordon, she was exceptional in terms of professionalism, knowledge, follow-up, and was just great through the entire process. The car is phenomenal, absolutely love it. CK

Perfect service and professional from Moises sales man and from the Economic they give to us a very special service

Great Experience Jeff is very good at his job, his customer service is fantastic.

Very professional and helpful. Most enjoyable car purchase I have ever made. Would recommend to anyone interested in a Mercedes.

It was a pleasure and stress free Highly recommended

Mr. Juan Toro was an absolute professional and a pleasure to work with. He was knowledgable and very helpful during the my experience at Mercedes Benz of Pembroke Pines. Everyone from sales to service were terrific.

Very pleased with the service provided,Mr Gonzalo Palanco has been very professional taken care of service, Love my Mercedes Benz best car also my wife and me enjoyed pastries and Coffee while we wait for our car, Thanks

I had the pleasure of being assisted with a recall issue by Mr. Charles Campbell. He was very professional, but not uptight. My car was completed and returned within the time I was told it would be ready. I also like the fact he was prompt in returning my call after I had left him a voicemail.

Great experience with the entire team of employees.

Great job by Rachel Gordon. Best car buying experience ever. She is commited to offer outstanding customer service before, during and after my purchase. Keep up the good work Rachel!.

I had a great experience buying my car here. Miguel my salesperson really went above and beyond at finding the right car for me. Everyone I had to deal with took care of me with respect. They were courteous and pleasant to deal with. I would recommend them highly.

Great facilities, personnel and quality of repairs.

Me parece un excelente dealer con una gran infraestructura y unas personas muy profesionales realmente no se que paso en mi caso que no se pudo concretar el negocio y me dejaron ir creo que fui al lugar equivocado y los bancos que manejan para los financiamientos no son muy buenos, buscare en otro lugar la proxima semana

The Sales person was super nice and very patient. Very honest people!

Jerry was a great salesman. It was a great experience !!

I swear i have waited long enough. To the point that i am calling the people handling my case to get my car and no one is answering. So since they are ignoring my calls and they were supposed to call me back this morning and it is almost lunch time. I guess after 3 weeks of dealing with them mixed with Mercedes-Benz USA i am beyond annoyed. the lack of care and consideration has gone far enough. I was there monday.. if i did not go in there yesterday my file would still be sitting on someones desk. I guess they only care if someone is in their face and then they pretend to care. You see MY name Pembroke Pines. You have my number. Absolutely disgusted right now.

Great people Easy going experience

Awesome experience. I'm very happy with my new CLA 250. Gerardo Escallon gave me an excellent attention, I have what I wanted. A very pleasant experience.

We had an excellent experience at Mercedes of Pembroke Pines, our sales person Mr Carlos Gonzales was very professional and patient with my wife and myself and for that reason I strongly recommend this dealership. Juan Carlos Molina and Patricia Coy.

Awesome service,very friendly staff and specially my salesperson Moises Cisneros.This is my second purchase at MB of Pembroke Pines and many more to come.I strongly recommended this dealership.

All I can says my sales rep is Sarmad rashid and finance guy is Ricardo. Salas. They both were excellent . Highly recommended .

Looking for a new car can be challenging, however, at Mercedes-Benz of Pembroke Pine they made the experience pleasant. Especially Julia Garcia she was super friendly and nice. I would recommend Mercedes-Benz of Pembroke Pine and Julia to my family and friends. Looking forward to going back to them for another car.

Joseph Antoine, He is the execllent sales person. I really recommend him.He is the best of the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thnk you for helping me to find the best car and sorry to stay until very late on saturday. We are super happy for your services. Miyuki

The experience of buying my 2 cars there was good, but I'd rather have a root canal than have to deal with the service department. I've had to bring my car there FOUR times in a little over a year, and each time was a terrible experience. The only reason I bring it back there is because of my warranty, but I will not continue regular maintenance there.

This was my first time at the dealership and from the moment I stepped in, to the moment I picked up my car, Charles was very helpful in explaining all the details and making me feel comfortable. I will defiantly recommend you guys again!!

Buen servicio

Had a great experience. I took my car in for service and received an awesome manager named Alex. All of my car needs were taken care of in a timely manner.

Pretty smooth process to buy the car. We were set on what we wanted, and the sales person was very helpful in delivering up to our expectations. Would recommend this dealer.

I'm extremely happy with my new MB CLA 250. Carlos Medina did an excellent job answering all my questions and working closely with me to make the process very easy and painless. I will recommend Mercedes Benz of Pembroke Pines and specially Carlos Medina for your next MB purchase.

I'm Extremely happy and satisfied with my new MB CLA 250. Carlos Medina did an excellent job answering all my questions and made the process very easy and painless. I'm not only recommending the dealership to my friends and family but also to work with Carlos Medina.

I just purchased a 2015 GLK awd diesel. Great car and great service throughout putting together the deal and afterward, especially from manager Joe Sanchez and my internet salesman Jonathan Sifuentes. Peter Commette

Awesome service, Miguel was "outstanding", and days later I was receiving phone calls from Miguel helping me about the functions of my new car. This is my very first Mercedes and I don't think I will drive anything else from now on. The manager Mr. Salas who did the paper work was also "awesome." I had questions about the numbers not adding up to me he took the time to explain to me over and over until I understood .when I first walked in the dealership I walked around about 2 minutes and no one came to greet me as Miguel was passing by me, he asked "is anyone helping you " and he walked me through the whole buying process. He was very professional. I love my new Mercedes Benz and to Mr. Miguel and Mr. Salas I give 2 👍👍.

Awesome dealer!!! I went to check the cheapest MB and I left driving a $50K for a very reasonable price. I would recommend everyone to go the MB of Pembroke Pines.

I was most impressed that the sales persons weren't pushing me to just buy any car. They listened to what I wanted, and made suggestions that I didn't know about whUchida ended up being better for my purse. I thank then for being heloful, going above and beyond and for the emails and calls I've been receiving since my purchase. Mercedes Benz of Pembroke is definitely the way to go.

Excellent costumer service at the Service Department .Our service guy Charles Campbell was great and fast he went over our expectations . I totally recommend Pembroke Pines of Miami since they take good care of you.

Look at the amount of people dissatisfied ... I also have never been so humiliated by being a foreigner (Brazilian). Avoid going in this representative "AutoNation

Mercedes Pembroke Pines are the Gold Standard of Service. I say this because the difference between them and other neibouring Mercedes dealerships is like night and day. The service experience started from my first visit. Friendly greeters, seemless referral to advisors. Non related staff greet you with a friendly good morning. Great atmosphere. Love my service advisor Jeff and Shop Foreman Greg. I own an antique 300 SL. I need and expect this type of knowledge and expertise, not a failed attempt as I've experienced at other dealerships. Keep up the great work M.B.Pembroke Pines.

The sales staff that took care of me was outstanding. Starting from the sales manager, Joe Sanchez, to his staff. His VIP sales person, George Valdes, went out of his way to help us get the best deal possible. Then there was our salesperson, Samantha Gil, that could not have been better. She was patient but found is the right Benz for us. Outstanding and excellent is what describes this team best.

Loved it

I purchased a C300 4matic Certified pre owned, I am very happy with the car so far, purchasing experience was very nice and smooth, though they were very hesitant to lower the selling price. The sales associate (Jerry) was very nice and professional.

Best experience ever buying a vehicle, great customer service, also the Body Shop offer great services, I have to take another car in order to make a new key and the experience was absolutely wonderful , a guy called Abel was very kind , friendly and professional

From start (arrival) to our departure, driving home in a new car: all questions & concerns were answered with a smile

Nothing but high marks for Rafael Faria! What a professional and amiable man! I am sold! Rafael will be my go-to MB person!

Excellent customer service all around. Adrialys Medina made sure that I was informed of all specs and features so that my car was the right fit for my needs. I cant be more happy with my choice! Thank you Adrialys!!

My family has several Mercedes Benz cars and is largely due to the service manager Mr Rafael Artiles, who always treats us with the utmost respect as if we are his most important customer. When it came time to buy a new car, my sales representative Jerry Orellana did a fantastic job of finding the exact car I wanted even though being a new model the GLC300 was flying off the lot. He remained in touch, communicating and giving me updates constantly. When we finally found the car, Jerry and the Sales Manager Mr. Walter Hidalgo were very attentive and respectful, and worked together to insure I got the best price and the terms I wanted. I am very happy with my experience and will definitely tell my friends and family.

I visited to check on the availability and options for a Smart car. within seconds I met with the Online Sales associate, who gently informed me that he was dealing with a client and would therefore find another associate who can deal with my request. Seconds after that I was introduced to Rafael, and from there we took the test drive and discussed things. Through negotiations to the very end where I became an owner of a Smart car, all sales associates I interacted with were pleasing to speak to and with, along with giving me informed answers to the most innocuous of questions, such as the S 600 with a custom interior done by Maybach. There's no need to hardball and because of the level of clientele they work with there's no rushing or pressure that you would feel at a more "disposable" dealership. I enjoyed my experience and may this help any others.

i loved the service I received from Ralph Hundley, my salesman. Ralph, you made it easy on me. Bal Harbor FLORIDA United States

Great customer service. Exceeded my expectations, and they were all very willing to work with u. Tom has went above and beyond to ensure I was happy b4 leaving. He took time to explain all the features in the vehicle, the manager as well as financial advisor did there job to make sure I was throughly satisfied. I will definitely stick with them for future purchases

During the process of purchase, Xavier Cordero was always clear and we arrange the price over the phone and emails and when I got to the dealership, I had only to do the paperwork and leave with my new car. Excellent experience.

Absolutely top notch first class service. My sales professional Carlos Medina made the experience effortless and pleasurable. My family feels at home at Mercedes Benz of Pembroke Pines.

I had an amazing experiance at Mercedes Benz of Pemproke Pines. Carlos Medina is beyond wonderful, patient and attentful. I reccommed this dealership to all intrested in a Mercedes.

Kalif is the best ever

Service advisor, Rafael Artiles has provided excellent service the several times I have had my E350 in for servicing. His manner has always been courteous and efficient.

“I feel that technology has absorbed today’s world and customer service has become second page. It is a relief to know there are still customer-minded individuals that are able to solve client’s needs by putting themselves in the customer’s shoes. Salesman Jerry Orellana and General Sales manager Alfredo Guillen of Mercedez Benz in Pembroke Pines deserve the time taken in this review. I can say with delight that I will continue to frequent the Pembroke dealer for all my future Benz leases as well as for any and all family and colleague recommendations. These gentlemen deserve a round of applause for going above and beyond for their clients. Thank you both for all the help you have given me since 2012 and hopefully for many more years to come.” – Eikel Inda

Was a pleasure buy a car, this is my third car buy with mercedenbenz

They really make you feel comfortable like a friend or family member, making the car buying process fun and enjoyable, like it should be, next time I need a car I am coming to theses guys!

Great experience. Everybody in the dealership was helpful and courteous. I went to other MB dealerships and honestly the Pembroke Pines is years ahead and in how the customer should be treated. My wife and I were very pleasant surprised. Our sales person, Tom Lombardic helped us through out the process and transformed what it should be a stressful afternoon into something very relaxed and enjoyable. 2 thumbs up!

Buying a car is a delight with all the number of options, all made them easy to understand by the sales manager.

I'm in love with the car, it drives amazing. When buying it Nadir helped us find exactly what we wanted. Will definitely go back!!

I had great customer service with my Advisor Gonzalo Polanco very fast and pleasant service.

We purchased a new GLE350 in November from Moises at Mercedes Benz of Pembroke Pines. We had been looking for that specific suv and he was able to locate it for us and provide us with a great purchasing experience. Everyone at the dealer was very nice and accomodating, we will definately be purchasing and servicing the suv there in the furture.

This has been my best buying experience and I have purchased many vehicles from various dealers over the years. Juan and Bernard were great. I would recommend this dealership to all who read this review. Look nowhere else MB of Pembroke Pines is the ideal place for your purchase.

really top notch service. From my sale person Salas, to Khaled where I returned my lease to Willy my concierge - including the service team that left my car impeccable and ready to drive home. This is my third lease with MB my first with Pembroke Pines MB and never had I experienced such great service. The most impressive was how expeditious Salas was and how knowledgeable Willy was in walking me through features I never new I had even in previous vehicles. Couldn't recommend it more!

Service is great, from the moment you enter, until you exit. Every person greets you and wants to know if you are being helped. Service is performed on time and perfectly.

See Juan toro; best sales rep There... Great service and great selection

Mr. Charles Campbell is by far one of the most professional service person I have ever come across. Always a smile:} Thank You JW

No better place to get a Mercedes Benz in Florida. Courteous, friendly, right cars, right price.

I came in knowing what I wanted and Samantha Gil was able to deliver. Excellent hospitality during the long hours of waiting but compared to stories on how long people have waited to close a deal, Samantha was able to get me in and out.

Jerry Orellana in sales and Tony Bolanos in finance are great. What a pleasure it is to do business with them. I would recommend them to everyone. Ralph Viera

Purchasing a new car from Mercedes Benz of Pembroke Pines was a pleasure. Everyone, from the online sales manager, online salesperson, to the service advisor, made every effort to make the process as stress free as possible. I've purchased cars from other area MB dealers and found that they have an attitude that feels like they're doing you a favor. There has been no such attitude at MB of Pembroke Pines.

Rafael in the service department is an amazing person. Very knowledgeable and extremely helpful. Everyone at Mercedez always make me feel at home. I have already recommend a few of friends and family who drive Mercedes and they are all happy to go to Mercedes of Pembroke Pines.

I bought a car this week in this dealership... Not the best experience... 1. I spend almost my whole day in this dealership :( 2. The salesman was very rude... I mean if you do sales, you should know how to accept the customer's point of view... But he got mad cuz we couldnt agree on the price... After back and forth he comes and tells me that the car had been crashed :( i mean this are things u say before hand.... Anyways I requested another sales person cuz I couldnt deal with him anymore. The other guy that helped me was great but I was mad already so ... I desl with him.. The managers keep wanting to give me a "mercedes" treatment so they called it but I mean I got treated the sane way I would have been treated in the honda, ford, or whatever nonlucury dealer....(meaning I felt the same nothing luxury or special) even though they should have because I was upset... 3. I waited almost 2 hours to get help from the finance guy (which at least was very nice)- probably even nicer than managers...

Syed is Excellent in helping me to choose the best one for me. It's a wonderlful experience in renewing our lease with the Best discounts and within short time(Really within Hours)... Syed helped us a lot for choosing the best car for our needs and explain all the things related to the car and its finance and everything in a excellent way. Syed you are the Best. Thanks again.

I loved my whole experience at pines. I worked with Nadir, sweetest most professional gentleman I could've delt with. I worked with Robert in finance another awesome specialist who treated me with respect and kindness. If you're dream is to own a Mercedes as it was mine id recommend going to Mercedes of Pines. You'll have a good experience. Make sure to ask for Nadir, he'll take good care of you.

Myself and my wife bought a new Mercedes at this dealership and everyone was very polite and welcomed us right from the start. Carlos Cardoso dealt with us in detail throughout the purchase of the car and it was nice to meet a car salesman that knew his trade for a change. I would recommend them to anyone, and look forward to continuing our relationship with them with both our cars!

Julie and Mike were awesome! Made the process enjoyable!

Service was excellent . Its a great place to do business customer service was brilliant n recommendable

Scheduled an appointment more than a week before so I get a loaner. Walked into the dealership for the appointment and after waiting for 25 minutes the service tech called and said they ran out of loaners, the best they could do is to arrange for a rental car. Tried calling the service manage a few times but cannot get hold...tried calling the dealership again and all they could do was offer me another appointment a week later. I think Mercedes or the dealership doesn't want to take any accountability of the screw up they did and address this issue.

Scheduled an appointment more than a week before so I get a loaner. Walked into the dealership for the appointment and after waiting for 25 minutes the service tech called and said they ran out of loaners, the best they could do is to arrange for a rental car. Its paid for but I need to take a shuttle which drops me to the rental car company, then I take the car and do the same when returning it. The most convenient option the dealership can offer!! Tried calling the service manage a few times but cannot get hold...tried calling the dealership again and all they could do was offer me another appointment a week later. I think Mercedes or the dealership doesn't want to take any accountability of the screw up they did and address this issue.

Everyone went above and beyond thru the process made sure I left with a car

Juan, The seller who atended us, brought all his experience and we felt with a very trusty and excellent advisor who suggest the best options for our needs.

Excelent team to your service. Every single person at the facility has excelent sence of helping the contumers.

We weren't even sure we wanted a car. We went to test drive only. Tom Lombardic was such a a thorough and complete professional, we leased the car that day.

The entire process was smooth and simple! The sales folks were sincere and very knowledgeable.

This was my first time purchasing a Mercedes-Benz; really impressed. The gentle men that assisted me were very professional and helped me feel relaxed. They have made themselves available even after I had some doubts, but were able to help me become a truly satisfied customer.

It was a very good experience. Carlos Medina made the whole process enjoyable.

I was pleased and impressed with my Service Advisor's responsiveness and wonderful customer service skills. The vehicle was ready in a timely fashion, as promised.

Recently bought a Mercedes 250, excellent overall experience, the sales associate Juan Toro was very knowledgeable and courteous making the process very smooth, I will definitely buy my next Mercedes Benz from this dealership.

Superb Attention and Great Customer Service Last wekend I had the opportunity to trade my Altima 2013 Nissan and 2013 Pathfinder vehicles for a MB 2015 CLA250 and a MB 2016 GL450 respectively at Pembroke Pines Mercedes Benz. The experience was outstanding, from the very begining with our Sale Rep, Paulo Santos who always answered our questions and always tried to make us feel happy in every step of the process, being always worried about our needs and interest as well as in the closing process with Sergio DeLeon who did a lot of paperwork no matter the late was, up to Monsieur Bernard Lagrue, who let me switch wheels on my CLA so I could go home happily with my choice. I really recommend everyone who wants to drive the Best Car Brand in the world to go there and make your wish come true!!! All the models you want, beautiful place to shop, very proffessional and committed team!!..What else can you ask!!! J Hung

My husband went yesterday to drop off my car with an appointment that was made 2 weeks before, for them to tell them that they had no loaners and that get a rental was going to take 45 min. There is no better dealer than coral gables Mercedes they now how to treat their clients.

Worst dealer ever, their service advisor should take a look at how Mercedes of coral gables does their customer service, after to horrible experiences with them I think is time to get a different vehicle brand

So apparently Mercedes Benz of Pembroke Pines likes to make money off consumers in an unethical way. I went in because I knew there was something wrong with tire losing air. The kids working in the service center did not want to be bothered and told me it was fine after I insisted they found a small nail but they told me I had to buy a new tire(tire is good) that they couldn't patch it up. So I decided to get a second opinion from @tirekingdom the gentleman were more than ready to help me and what I found out was that the nail I thought I had,never went through.... Instead a previous patch I paid for at Mercedes of Pembroke Pines was letting the air through. That's because what I got was a plug not a patch after it was shown and explained to me at tire kingdom. This is a temporary solution to a tire?? Why?? I paid for a patch to fix it?? Why was I lied to? So I can buy a new tire? Did I look like I had no idea? I'm waiting on the general managers call. A client for 10 years, for what to be lied to and being misled? You made it easy to not continue business

Outstanding experience. Julia Garcia did an outstanding job describing options. No pressure tactics. She helped us make the best choice and then went above and beyond to find us the perfect car. Thank you Julia.

Very good service,total buying process completed very fast

JULIE GARCIA WAS MY SALES PERSON AND BECAUSE OF HER EXPERTISE AND EXCELLENT, QUALITY, I BOUGHT MY CAR FROM HER. PERFECT SALES PERSON!!!!!!

Best purchase experience ever. Thumps Up!

Service is very good, especially from my Service Manager Pedro Rodriquez.. Sometimes, there can be considerable wait time for the work to be completed

My service adviser was awesome the staff was great my car was repaired the same day love it