Recent Reviews from Mercedes-Benz of Pembroke Pines

ATTROCIOUS SERVICE. My family and I have purchased a vehicle from this dealership before and all three times that we have been here, including our visit yesterday, we have experienced the same thing. Upon entering the dealership, we stood by the door and waited for a sales person or associate to assist us in our purchase. We had already found the vehicle that we wanted, for the perfect price and was ready to purchase immediately. Fast forward 15 minutes, not a single sales person approached us, even though three of them hung around a cubicle socializing and laughing while we waited. At that point an older white couple, perhaps in their 60's came in and were immediately greeted by 2 of the three sales people who did not have customers. Heres the kicker... they were greeted while standing right next to us. Im not sure if it was our age, or race or what we were wearing that disqualified us for being considered to be serious clients, but I can say that this has happened every time we have visited this dealership so it was not an isolated incident. Despite our purchase history from this dealership, we will not be returning anymore based on their discriminatory practices when it comes to service. Im sure sales commission is the same regardless of who the buyer is. Even if they are not of the older caucasian demographic. Poor dealership, and even worse business practices. ***UPDATE*** Ended up purchasing a Mercedes S550 from the dealership in ft Lauderdale instead, service was incredible and customer service from start to finish was excellent, no hiccups and any issues we're addressed immediately with zero inconvenience to us. Excellent experience over all. As soon as I entered the dealership we were assigned a sales person and we ended up purchasing the car immediately after a few days of prepping the vehicle due to some minor damages during the shipping process. Pembroke pines Mercedes dealership lost out on a sale and rightfully so. To take such a discriminatory approach with it's customers is embarrassing and absolutely unacceptable. I repeat, PEMBROKE PINES MERCEDES-BENZ sales team judges customers on race and perceived level of income and with a level of prejudice that is absolutely absurd. I will keep posting and keep telling people about their terrible business practices until someone from this dealership reaches out to me to promise a change in the way they conduct business.

Delta Sig Jan 17, 2019

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ans sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

Linsey Bruce Oct 14, 2018

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ansa sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LinseyL Oct 13, 2018

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. And sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LBL Oct 13, 2018

This place is HORRIBLE. I leased my first Mercedes at this dealership 8yrs ago and continued to do so till present. The experience was great! In fact the sales experiences has always been exceptional however, when I bring my car there for the recommended standard maintenance check up( which is being paid for in my monthly car note) the service is disgusting. I recently brought in my car for the standard B1 ( 20,000) miles service check up. Upon making my appointment the representative stated this service would take a couple hours. I was offered a loaner and I accepted. I arrived at my appointment and I was immediately sent to a service manager. He asked if anything was wrong with my car that they needed to check beside what they would do with the B1 service, I told him no. I met another gentleman which escorted me the loaner and explained the rules. The loaner was CLA and I have C300, which I didn't care, I was just happy I didn't have to sit in dealership for 3-4hrs. This is the part that is absolutely disappointing in dealing with this dealership. I called in the morning to get my car, I stated I would pick it up at @6pm. I arrived @630pm and had to wait for 7:10pm for the car. The car was dirty in addition the washer fluid for the front window was empty ( I thought) because when I brought the car in for service the empty washer fluid light was on, therefore I thought it was still empty and they did not replace it as part of the service. I complained about the dirty car and no fluid replacement. One of the service managers was still there and said " I am sorry, I will fill it with fluid" I inquired if checking and replacing the washer fluid was a basic part of any service in which he replied 'yes". If this was the first time I received horrible, unprofessional and disgusting service I wouldn't complain but its NOT. Taking my car in for service to this dealership is absolutely stressful. The service manager that was trying to assist me took the car back to fill the container. He came back with my car to inform me the container was fill but something is wrong with the pump. He recommended I take my car as is but it was too late to give me back the loaner cause they were closing up and I could bring it back on Saturday early and they would be able to fix it. So let me understand this " I should take my car that you've had for 2 days and drive it without any washer fluid to clean my window if it get dirty or I can't see'? I was livid, I explained to the gentleman.. I refuse to come back to have anyone look at a car that should have been looked at when I left it there for 2days. Anyway this is a long review and I don't normally get mad for lack of customer service but as I stated before this is not the first time so I am DONE with the dealership maintenance service!!!

Debra Chinquee Oct 5, 2018

Took my C350 in for a recall on the air bag system, I called and set a appointment for 3pm and they advised me this is a 4hour job. When I got there they let me know that my car would need to be left overnight. I live in the area and I work in the area so I did not have a issue with this. They did not offer me a loaner car even though the issue of benz putting a faulty airbag in my car was not my fault and now they need to inconvenience me to get it the issue fixed. Anyways, the next day about 1pm I did not hear from them and gave them a call, spoke with them and they had issues finding my record and asked if they could call me back when they found out more information on the status of my car. I then went to lunch at 2pm and came back at 3pm without any calls. I then called them back where I basically had to restart my whole issue of they cannot provide any information for my car. I then asked to speak with a manager or someone who can answer my question rite now where the response was they would have to call me back after they find out what is happening. After going back and forth I said ok. 30 mins later the service manager called me totally unaware of what my issue is and just stated they told him to call me. After explaining myself a 3rd time he responds I will get the person who originally spoke with you to follow up. Still no word on my car. 15 mins later the service rep called me and said he had the wrong number on file and car was ready and just needed to be washed. I had a break at work a hour later at 5:45pm and took it to go pick my car up.after arriving in the office I had to wait 30 mins to get my vehicle as they could not find my key. I mean really? Disgruntled customer, who already escalated a call still coming to poor service, no o e is aware what is happening? All in all this was my first and last time going to this dealership and I expected way more from the official dealer of such a prestigious brand. I am very disappointed with how this situation was handled. They did not even apologize. I hope nothing in my car was messed up in this process because I already see what me going back here would be like. I know dealerships normally dont like dealing g with recalls because they do not make money from the service but you can at least be professional and try to make your consumer happy. If I did not love the brand of Mercedes this experience would have definitely made me change my brand when I am upgrading. Part 2 Contacted the GM to see how we could make a mend to the situation, gm was out of office and delegated to the service manager to speak with me. Once again after calling me he was clueless to why he was calling and had to read review to see why I had called. At this point looks like it's just a social agent commenting here and there is no communication between mb departments. After the second call by service manager he went on to say the service rep was new and he apologized for the experience. I am grateful for the apology however this is not making amends to my situation. I asked that the department reload the software for my sunroof, however they want to charge me. I mean I do a little mechanics, in order for you to diagnose my car you need to hook it up to the computer. You can diagnose my car and not just press a single button to fix my issue? I know the dealer always wins but not even to address a service failure you are willing to bite the bullet to make your customer happy? Tou are not even gettin parts or doing any labour above plugging in a pc, and loading software. Still disgruntled and dissatisfied. Thank you for the apology though.

Bradley Brown Oct 2, 2018

If I could I would give this dealership a zero. After I was without a car for two months and spent money on multiple rentals out of my pocket from two car accidents in which both vehicles were rear-ended and written off by the insurance company, I looked for a family vehicle and finally found my dream SUV (2012 GL450) at Mercedes-Benz of Pembroke Pines. Charlie Cordoso was my sales guy and Carlos Sgroi was who I dealt with in Finance (6/27/2018). It took about 2.5 hours to finish the deal and while waiting, I was told that I was waiting on the slowest person in the Finance department. I was told that I have a 90 day warranty and 5 days to return the vehicle. Two weeks later (7/10/2018), I had to travel to Jamaica because my dad fell and was unconscious and was in the hospital there. On 7/10/2018, my uncle dropped me at the airport and on his way back home the brakes locked up on him on I-95 and almost caused him his life( he is still traumatized). When I got back on 7/30/2018, I brought the vehicle to Mercedes-Benz of Delray Beach and they intially told me I had to take the vehicle back to Pembroke Pines because that is where I bought it. The vehicle wouldn't drive over 30mph no matter how hard the gas was pressed. I thought Mercedes was just Mercedes. The service guy Jonah there then said he saw a limited warranty so I could leave it there. He asked if I could get a ride and I got my brother who lives close by to give me a ride so I was stranded without a vehicle for three days and 120 miles away from my house in Lehigh Acres. I was told that one of the speed sensor went bad and they would change all four under my 90-day limited warranty. I called Charlie and told him about it and he said cars are like humans and things happen and he doesn't know If that dealership does loaner vehicles. I later found out that they did and one wasn't offered ( shame on you Jonah). Almost a week ago, 8/13/2018, I noticed that the vehicle was sitting low in the front so I called and made an appointment for 8/15/2018 at the local Mercedes Benz dealership in Fort Myers, FL and they were nice enough to give me a loaner vehicle. I was told that they have to go through the warranty department because they are not an Auto Nation dealership, they belonged to Sonic and I should call auto Nation to get them to waive the deductible they will charge for bringing the vehicle to a Sonic dealership so I did. The dealership called and told me that the part ( front struts) is not covered and there were other issues with the vehicle. They said the brakes and rotors needed to be changed, a new cabin air filter is needed, the brake fluid was contaminated with algae, the transmission needed fluid or filter. I called Charlie at Pembroke Pines and told him. His reply was, " that dealership is trying to rebuild the vehicle, that is what keeps them in business, they are a service department". He told me to talk to Carlos Sgroi or Renee C. they would be the ones to help. I have been trying to get them constantly for the past three days (over 50 calls) and have only spoken to the receptionist. My dream vehicle has become a nightmare. I have over $2500 in repairs and only driven this vehicle for about a month. I had to pay $183 to Mercedes Benz of Fort Myers for the diagnostic and now stuck because I paid $7000 down on this vehicle to keep the payment low and have no money to repair. I spoke to someone in the warranty department and he said the dealership have a 60 day guarantee and I should call them. It is a waste of time because the people in power never answer.

Burn Johno Aug 19, 2018

After visiting the Pembroke Pines Dealership on 8-4-18, and test driving a car with Carlos M, I was told that when a 2018 Black CLA 250 was located, I would be called so I could make the purchase of the car. Carlos M called me on 8-6-18 and advised that he had the car and wanted me to see it. 20 minutes later Manager Bert M called me to ask if I was indeed coming in to see the car. I assured him I would visit after work. I visited the dealership with my 37 yr old son and I briefly spoke with Carlos who was with another customer at the time. He advised me that he was busy but, had spoken with Rick H, and he would be working with me. I asked Rick to see the car and he stepped away to talk with Carlos M. Rick then returned and said that the car was not at the dealership. I explained to him that I received two calls just hours earlier asking me to come to see the car. Rick apologized and ask if I wanted to look at any other cars, I test drove a 2018 Black C 300 VIN: 55SWF4JB6JU246746 and advised Rick that I already had a credit approval letter from Captial ONE and that I wanted to purchase the car. He advised me that he would send me a list of all of the charges associated with the purchase so I could know everything I was going to be paying for. The next day he called and said he was working on the promised information and needed more time for the Manager to correct the issue so I could purchase the car. On 8-8-18 Rick called me and advised that he was still waiting for the Manager to correct the information. He called back 20 minutes later and advised me that the Manager Bert M said he would not honor the price I was given and that would have to agree to pay $4000 more dollars. I have a copy of the paperwork listed in the vehicle with the price of $31,177 and can not understand why he is inflating the price. He said he would look for a 2017 car with low miles if I wanted him too. I advised that I wanted the car for the price I was quoted and not any 2017 car. I have called and called the dealership to speak with the Manager but I keep "He is in a meeting".

D Wallace Aug 8, 2018

I bought a $38k used car and expected to be treated accordingly, especially since I bought it from a Mercedes Benz dealership. First I want to say that I am in the car business and bought many cars before. From the first step I took into this dealership until the very end when I got into my new/used car I encountered nothing but unprofessional, unprepared, unfriendly, clueless staff. First, they expected me to sign the AS IS before I saw the car(just because I made the deal online and secured it with a deposit). Then I was told by the internet sales manager that the car will need new front brakes and oil change , which "we will do for you at no cost sir, at any Autonation dealership in your area". Next, the internet sales manager had no idea that the car I am buying is actually a Diesel and tries to send the lot valet to put gas in it .... luckily I overheard and stopped him. Then, more then 1 hr later, I finally see the finance guy to do all paperwork ( even though I was paying cash by the way). This guy tells me that "we don't owe you anything; no brakes or oil change". To this I say " Well, the internet sales manager told me the car needs it; I did not ask for it but he obviously knows it from your shop". I sign all paperwork, finally go pay for the car and proceed to meet with the 2 of them + the sales manager that I never saw before. Sales manager sais to me: " Sorry sir, the car is sold AS IS, you have signed for it right here and all we can do is give you a free oil change here at our store". So I would have to drive 1 hr to their store to get 1 free oil change. I wanted this car very bad as you can imagine, otherwise I would have been running out of the there. And NO, I did not get a big discount from the asking price either, as Autonation does not negotiate; I paid the full asking price + $699 dealer fee. Finally, I walk out the door to my new car , just to be handed the key by the internet manager and barely be told " thank you" , while he was walking by me in a hurry to return to his desk. I have been to many Mercedes, Audi and Bmw dealerships before, but I never been treated so bad. Stay Away unless you want that car REALY bad!!

Mihai Milosan May 19, 2017

My wife and I went to Pembroke Pines Mercedes Benz to see the options to update our present E-Class since our lease is up very soon. We asked receptionist for the same salesperson that we purchased our last vehicle which happened to still be employed and witch we both were very happy and felts much more comfortable. The Sales person was Mr. Juan Velez. We proceeded to go through a few car options and Mr. Velez seem to be very motivated at the beginning until we started asking him about the 2017 models since he was only showing us 2016s models. then he said that the 2017 models were very expensive and that they didn't have any incentives offerings. mind you we didn't asked for any incentives.... We continue to asked Mr. Velez to please give us a quote on the leasing program for a particular 2017 model that the MSRP was $ 55k. He went on and started typing away on his computer and then he printed a document that was from a previous customer ( He Claimed) so we can see how of a great of a deal he was proposing to us The monthly payments was almost $900.00 per month with a down payment of $4000 . My wife and I both looked at each other and said that number didn't make sense at all, as we explained to Mr. Velez that other dealers were advertising the same model of vehicle with same options for way less and that the math wasn't adding up. He aggressively and rude responded that if we wanted a Mercedes Benz ? then that was the final price we will need to pay at this dealer! He didn’t even go to his sales manager to assure he was giving us the best possible price, being that we were existing customers.. My wife and I at that point knew he didn’t value us has a customer and we needed to leave the dealership. As we walked away Mr. Velez may a comment that we had wasted his time… Sorry Mr. Juan Velez for wasting your valuable time ! but this is not the way you handle a loyal customer. Hope Mercedes Benz of Pembroke Pines understand my point here and realize that loyal customers shouldn’t be taken for granted. Julio P

Julio & Elizabeth Paradoa Aug 15, 2016

Buying a Mercedes-Benz (and I've bought a lot of cars before) was the most complicated mission I've ever set out to accomplish. I was just about fed up with it all right up to the moment I met with David A. from Mercedes-Benz of Pembroke Pines. He was literally my "car-salesman angel". Background: My brothers and I wanted to buy our mother a Mercedez-Benz for her 50th birthday. Our work schedules are very hectic which made meeting and purchasing the car all that much more difficult. All of the dealerships where we live (Miami) close early during the weekdays and are not open on the weekends. The fact that the dealerships operating ours matched our schedules and is a Costco auto-program approved dealership motivated us to make our purchase at Mercedes-Benz of Pembroke Pines. After emailing with the dealership and deciding we were happy with the Costco invoice price we decided to make the one-hour drive up to Pembroke Pines. My Plight: After all the arguing over what color, make, model, etc. our mother would prefer, we all came to an agreement. To our luck, the vehicle wasn't in store (or any other nearby dealerships). We panicked. Our mothers birthday was the next day and we had planned a surprise birthday dinner for her that evening. We couldn't return to Miami empty handed. We needed to present her with the car in front of her friends and family that evening or weeks worth of planning would go to waste. We were ready to walk out the door. Honestly, this had become a mission. But David A. did such a great job of working with us and really caring about what we wanted to do for our mother. He managed to find a vehicle that matched the description we wanted to buy only two days away from delivery. We purchased it on the spot. He also provided us with a loaner for the evening so that we could carry on with our moms big birthday surprise. Needless to say, that evening went EXTREMELY well. Our mom was shocked and extremely happy with her new gift and we managed to get tons of happy tears out of her. Two days later, I received a call from David A. letting me know our car had arrived. I work in Brickell and that meant Id have to leave the office early and deal with horrible rush-hour traffic to and from Pembroke Pines. Knowing that, he offered to personally deliver the car himself and collect the loaner so that I didnt have to go out of my way. He even delivered all of my paperwork so that I could sign for the car from the comfort of my office. He even took the time to give me a crash-course on the vehicle. This was amazing because I didnt waste away my evening on the highway. The following day, David called to make sure our mom was happy with the car and to let us know that we could contact him if there was every an issue with the vehicle. Im extremely happy with the customer service from Mercedes-Benz of Pembroke Pines. Im looking to upgrade my personal vehicle sometime next year and theyre at the top of my list. I highly recommend them because theyd do anything to make sure you get what you need when and how you need it. If you manage to find yourself making a purchase here, ask for David A. because hell make your experience all that much better. You wont regret it!

ninaragazza Jun 14, 2013

We were looking for a Mercedes-Benz ML-Class SUV or a C-Class for my dad depending on how much the finance interest rate was on the car. I originally put in a request and was contacted by Mercedes-Benz of Ft. Lauderdale and Mercedes-Benz of Pembroke Pines. We spoke to the guy in Ft. Lauderdale and he was curteous and showed us all the figures. This was not so at Pembroke Pines. After being practically harassed by the guy through email into coming in, we eventually walked in to see the Sales/Leasing Manager slacking on the chair, giving some lame excuse about back problems (if you want to sell the car you straighten up for a bit a deal with the pain). He didn't have the optioned vehicle we wanted and was too lazy to show us what he had in stock, even tho we said we wanted to see what the other vehicles looked like exterior and interior-wise. He originally gave a price of $500 over the invoice price of the car + options. We asked for a price quote and he quoted the car according to the MSRP plus the price of the options (a blatent swindle) but wouldn't show us the sheets. Not only that, but he wanted a $2000 commitment before he would pull up his inventory and he said he couldn't even tell us what the normal financing rates would be (we said we'd put $10,000 down on the price but wanted to see what the interest rate would be because we were new in the country and our credit wasn't spectacular, but it was in mid-600's). I had all the pricing worked out from checking on KBB and Edminds beforehand, so I knew something was up. I called him on the phone to talk about it but he would talk quickly to try and confuse me about it and try to get off the phone. I came in again with the Edmunds and KBB prices and he seemed irritated that I brought it in. He printed out a sheet to compare and I saw he was swindling us, and I confronted him about it. We asked to see the ML320 CDI or an ML350 (and eventually take a test drive), he complained that there was one in the showroom and was basically too lazy to get up. We asked to see a C-Class, he wouldn't show us one and wanted to charge a markup on it. Originally we wanted a C-Class 4Matic but he said he couldn't get one, so we asked to see a RWD C-Class and we would consider it. He complained about why he should if he couldn't sell us one, and I reiterated that we would consider it. Then the guy had the nerve to complain and call me rude! After that we went back to Ft. Lauderdale because we originally got pricing from them. Not only did they sell us an SUV with more options for invoice and less than the idiot at Pembroke Pines was charging, but they also showed us all the paperwork (tax, title, tag) and the financing rates and approved us at a good rate. They even showed us all the vehicles on the lot that we wanted, and we ended up agreeing to buy the ML320 CDI - we are picking it up tomorrow. I must say that this individual was the rudest guy and salesman I have ever met. He was uncooperative, rude, hostile and deceptive, and I would absolutely NOT recommend going to this dealership. If you want a good deal go to Mercedes-Benz of Ft. Lauderdale and negotiate with them, they'll at least show you what you're paying for and negotiate with you, not to mention they will actually be friendly to you and not give you smart-alleck comments.

hunter312 Dec 5, 2007

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