If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ansa sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.
LinseyL
Oct 13, 2018