Recent Reviews from Mercedes-Benz of Pembroke Pines

This place has a fancy facade, but the service is below mediocre and disorganized, along with being an unnecessarily complicated system of customer communications. It's basically a crowded bunch of folks with disjointed assignments, who clearly don't really want to do their tasks... first of all, at the service center outside, I had to actively seek out and bother someone just to help me with the valet. Then when getting help inside, immediately after helping me, the inside service member/coordinator left on his "lunch break" to not come back during most of those original two hours the car was being serviced... However, for the most part, these were things I would've let slide. But like I said, it's a fancy facade - receiving any sense of rudeness/attitude from the employees or not having relatively clean facilities, compounded with my following critiques, would have made me not hesitate on giving the minimal one star review instead of the two that I did give... The overall worst part was, I tried using the complementary shuttle service because I figured I could use that time to run some errands with a different car back home. My service guy told me I would get picked up in no later than 15 minutes, only for the driver to come through an HOUR later, making the whole point of using the shuttle service useless by then, because the time of getting dropped off and then picked up to come back would've basically already use up the remaining stated service time. The shuttle guy didn't really seem to care much about the inconvenience he caused me, and he was quick to excuse himself by "trying to reach" my service coordinator who, as mentioned above, was already nowhere to be found to begin with... The shuttle guy then went off to socialize and that was that - a wasted couple of hours when I was promised to be able to take care of some important errands... then go figure, those two hours turned into THREE as I was grossly misled on how long a battery replacement was going to take! So, I only ended up regretting not having held the aforementioned driver to do his job in the first place... in the end, these people knew that they failed me. The prestige of the mark of the car itself is what keeps this place busy, not the quality of the care.

Antoine Romulus Apr 2, 2019

ATTROCIOUS SERVICE. My family and I have purchased a vehicle from this dealership before and all three times that we have been here, including our visit yesterday, we have experienced the same thing. Upon entering the dealership, we stood by the door and waited for a sales person or associate to assist us in our purchase. We had already found the vehicle that we wanted, for the perfect price and was ready to purchase immediately. Fast forward 15 minutes, not a single sales person approached us, even though three of them hung around a cubicle socializing and laughing while we waited. At that point an older white couple, perhaps in their 60's came in and were immediately greeted by 2 of the three sales people who did not have customers. Heres the kicker... they were greeted while standing right next to us. Im not sure if it was our age, or race or what we were wearing that disqualified us for being considered to be serious clients, but I can say that this has happened every time we have visited this dealership so it was not an isolated incident. Despite our purchase history from this dealership, we will not be returning anymore based on their discriminatory practices when it comes to service. Im sure sales commission is the same regardless of who the buyer is. Even if they are not of the older caucasian demographic. Poor dealership, and even worse business practices. ***UPDATE*** Ended up purchasing a Mercedes S550 from the dealership in ft Lauderdale instead, service was incredible and customer service from start to finish was excellent, no hiccups and any issues we're addressed immediately with zero inconvenience to us. Excellent experience over all. As soon as I entered the dealership we were assigned a sales person and we ended up purchasing the car immediately after a few days of prepping the vehicle due to some minor damages during the shipping process. Pembroke pines Mercedes dealership lost out on a sale and rightfully so. To take such a discriminatory approach with it's customers is embarrassing and absolutely unacceptable. I repeat, PEMBROKE PINES MERCEDES-BENZ sales team judges customers on race and perceived level of income and with a level of prejudice that is absolutely absurd. I will keep posting and keep telling people about their terrible business practices until someone from this dealership reaches out to me to promise a change in the way they conduct business.

Delta Sig Jan 17, 2019

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. Ansa sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LinseyL Oct 13, 2018

If I could give this place ZERO stars, I would. BUYER BEWARE. Avoid Santiago Rey and Larry Leon at all costs. This place is basically a sleazy car dealership with a fancy name. They sold us a car with a supposed "Clean Carfax" and Certified Mercedes. The very next day, the Check Engine light came on. Fine, no big deal. I immediately took it the very next morning to Mercedes of Palm Beach. I told the service manager that I had just purchased the car so it was a bummer to have to bring it in less than two days later. Upon initial visual inspection, she said "did you know this car has had rear bumper damage--as well as some front bumper damage?" UMMM WHAT?! She showed me what she was talking about (although, to my untrained eye, I had no idea what I was even looking for). She proceeded to explain it to me. I asked her to have the body shop look at it to tell me what the problem was. After extensive analysis, it came out to about $2600 in repairs for a car that I had JUST purchased. I was, of course, FURIOUS. We called Santiago, our sales manager. We called Larry Leon, HIS manager. We called the General Manager. I explained the situation--that they never disclosed this damage to us (and to the untrained eye--we couldn't see it, but a professional noticed it in about 10 seconds) and had they done so, we would have likely selected another car or asked for it to be repaired before purchasing. Basically, they told us that it was our problem, not theirs. They said, if the car was under the 250 miles/5 DAY warranty, that we could bring it back. Which also brings me to my next point. I drove 160 miles after purchasing--however, when I did the odometer math, it was 224 miles. This WAS my fault for not checking the odometer against the paperwork before I signed it but STUPIDLY, I didn't think it would really matter. I thought people would be honest and have some integrity. Wrong. I live about an hour and 15 minutes from the dealership, so basically I would have had to have it towed back and miss a day of work in order to facilitate the return--which simply wasn't possible. They were unwilling to budge. We asked them to just make it whole and cover the cost of the repairs--they flat out refused (of course) and said it was our problem. They said it must have happened in our possession. Well, let's see--if that were true, there would be some kind of scuff marks on the car or scratches or something--no. There was nothing but a poorly "fixed" problem that they clearly tried to cover. And sadly, had my Check Engine light not come on THE DAY AFTER I BOUGHT THE CAR, I never would have known about the damage. This is far from over and corporate will be hearing from me--weekly, daily, until something is done to rectify this situation. You either need to fire your sleazy, incompetent staff or make them do the right thing. But it's the car business, so I'm guessing you won't. Again, BUYER BEWARE. DO NOT TRUST THEM.

LBL Oct 13, 2018

I bought a $38k used car and expected to be treated accordingly, especially since I bought it from a Mercedes Benz dealership. First I want to say that I am in the car business and bought many cars before. From the first step I took into this dealership until the very end when I got into my new/used car I encountered nothing but unprofessional, unprepared, unfriendly, clueless staff. First, they expected me to sign the AS IS before I saw the car(just because I made the deal online and secured it with a deposit). Then I was told by the internet sales manager that the car will need new front brakes and oil change , which "we will do for you at no cost sir, at any Autonation dealership in your area". Next, the internet sales manager had no idea that the car I am buying is actually a Diesel and tries to send the lot valet to put gas in it .... luckily I overheard and stopped him. Then, more then 1 hr later, I finally see the finance guy to do all paperwork ( even though I was paying cash by the way). This guy tells me that "we don't owe you anything; no brakes or oil change". To this I say " Well, the internet sales manager told me the car needs it; I did not ask for it but he obviously knows it from your shop". I sign all paperwork, finally go pay for the car and proceed to meet with the 2 of them + the sales manager that I never saw before. Sales manager sais to me: " Sorry sir, the car is sold AS IS, you have signed for it right here and all we can do is give you a free oil change here at our store". So I would have to drive 1 hr to their store to get 1 free oil change. I wanted this car very bad as you can imagine, otherwise I would have been running out of the there. And NO, I did not get a big discount from the asking price either, as Autonation does not negotiate; I paid the full asking price + $699 dealer fee. Finally, I walk out the door to my new car , just to be handed the key by the internet manager and barely be told " thank you" , while he was walking by me in a hurry to return to his desk. I have been to many Mercedes, Audi and Bmw dealerships before, but I never been treated so bad. Stay Away unless you want that car REALY bad!!

Mihai Milosan May 19, 2017

Buying a Mercedes-Benz (and I've bought a lot of cars before) was the most complicated mission I've ever set out to accomplish. I was just about fed up with it all right up to the moment I met with David A. from Mercedes-Benz of Pembroke Pines. He was literally my "car-salesman angel". Background: My brothers and I wanted to buy our mother a Mercedez-Benz for her 50th birthday. Our work schedules are very hectic which made meeting and purchasing the car all that much more difficult. All of the dealerships where we live (Miami) close early during the weekdays and are not open on the weekends. The fact that the dealerships operating ours matched our schedules and is a Costco auto-program approved dealership motivated us to make our purchase at Mercedes-Benz of Pembroke Pines. After emailing with the dealership and deciding we were happy with the Costco invoice price we decided to make the one-hour drive up to Pembroke Pines. My Plight: After all the arguing over what color, make, model, etc. our mother would prefer, we all came to an agreement. To our luck, the vehicle wasn't in store (or any other nearby dealerships). We panicked. Our mothers birthday was the next day and we had planned a surprise birthday dinner for her that evening. We couldn't return to Miami empty handed. We needed to present her with the car in front of her friends and family that evening or weeks worth of planning would go to waste. We were ready to walk out the door. Honestly, this had become a mission. But David A. did such a great job of working with us and really caring about what we wanted to do for our mother. He managed to find a vehicle that matched the description we wanted to buy only two days away from delivery. We purchased it on the spot. He also provided us with a loaner for the evening so that we could carry on with our moms big birthday surprise. Needless to say, that evening went EXTREMELY well. Our mom was shocked and extremely happy with her new gift and we managed to get tons of happy tears out of her. Two days later, I received a call from David A. letting me know our car had arrived. I work in Brickell and that meant Id have to leave the office early and deal with horrible rush-hour traffic to and from Pembroke Pines. Knowing that, he offered to personally deliver the car himself and collect the loaner so that I didnt have to go out of my way. He even delivered all of my paperwork so that I could sign for the car from the comfort of my office. He even took the time to give me a crash-course on the vehicle. This was amazing because I didnt waste away my evening on the highway. The following day, David called to make sure our mom was happy with the car and to let us know that we could contact him if there was every an issue with the vehicle. Im extremely happy with the customer service from Mercedes-Benz of Pembroke Pines. Im looking to upgrade my personal vehicle sometime next year and theyre at the top of my list. I highly recommend them because theyd do anything to make sure you get what you need when and how you need it. If you manage to find yourself making a purchase here, ask for David A. because hell make your experience all that much better. You wont regret it!

ninaragazza Jun 14, 2013

We were looking for a Mercedes-Benz ML-Class SUV or a C-Class for my dad depending on how much the finance interest rate was on the car. I originally put in a request and was contacted by Mercedes-Benz of Ft. Lauderdale and Mercedes-Benz of Pembroke Pines. We spoke to the guy in Ft. Lauderdale and he was curteous and showed us all the figures. This was not so at Pembroke Pines. After being practically harassed by the guy through email into coming in, we eventually walked in to see the Sales/Leasing Manager slacking on the chair, giving some lame excuse about back problems (if you want to sell the car you straighten up for a bit a deal with the pain). He didn't have the optioned vehicle we wanted and was too lazy to show us what he had in stock, even tho we said we wanted to see what the other vehicles looked like exterior and interior-wise. He originally gave a price of $500 over the invoice price of the car + options. We asked for a price quote and he quoted the car according to the MSRP plus the price of the options (a blatent swindle) but wouldn't show us the sheets. Not only that, but he wanted a $2000 commitment before he would pull up his inventory and he said he couldn't even tell us what the normal financing rates would be (we said we'd put $10,000 down on the price but wanted to see what the interest rate would be because we were new in the country and our credit wasn't spectacular, but it was in mid-600's). I had all the pricing worked out from checking on KBB and Edminds beforehand, so I knew something was up. I called him on the phone to talk about it but he would talk quickly to try and confuse me about it and try to get off the phone. I came in again with the Edmunds and KBB prices and he seemed irritated that I brought it in. He printed out a sheet to compare and I saw he was swindling us, and I confronted him about it. We asked to see the ML320 CDI or an ML350 (and eventually take a test drive), he complained that there was one in the showroom and was basically too lazy to get up. We asked to see a C-Class, he wouldn't show us one and wanted to charge a markup on it. Originally we wanted a C-Class 4Matic but he said he couldn't get one, so we asked to see a RWD C-Class and we would consider it. He complained about why he should if he couldn't sell us one, and I reiterated that we would consider it. Then the guy had the nerve to complain and call me rude! After that we went back to Ft. Lauderdale because we originally got pricing from them. Not only did they sell us an SUV with more options for invoice and less than the idiot at Pembroke Pines was charging, but they also showed us all the paperwork (tax, title, tag) and the financing rates and approved us at a good rate. They even showed us all the vehicles on the lot that we wanted, and we ended up agreeing to buy the ML320 CDI - we are picking it up tomorrow. I must say that this individual was the rudest guy and salesman I have ever met. He was uncooperative, rude, hostile and deceptive, and I would absolutely NOT recommend going to this dealership. If you want a good deal go to Mercedes-Benz of Ft. Lauderdale and negotiate with them, they'll at least show you what you're paying for and negotiate with you, not to mention they will actually be friendly to you and not give you smart-alleck comments.

hunter312 Dec 5, 2007

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