With William sales man was very good experience ,i recommended him if u wanna buy MB

The service there is excellent they are polite and helpful

Horrible customer service!!! filled out a credit application online to kill time. A guy named Larry who was rude, and arrogant did not pull the credit report several hours later I called the dealership, and he gave several excuses why he didn’t pull the application. He claimed to pull the application 6 hours later come back to tell us we were approved for a low amount all with a good credit report, score, and down payment he was not honest or helpful. I asked for a manager he didn’t help, or elaborate either told me they were really busy he had 5 people in front of him. Also lied told me they were closing at 5pm so we wouldn’t come in, but the dealership hours said they closed at 7pm. We were treated as if we were not worthy to buy a car from here, so we will take our money, and buisness elsewhere!!!

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Janet Wilder to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend him to everyone or anyone that want financial freedom email; Janetwilder7@gmail.com WhatsApp: +1 (626)-655-1232

Horrible! They lied about financed amount. Said maintenance was free, too many hidden fees! Will never purchase here again. Moises, the finance manager and sales manager are very dishonest.

Pésima a sido mi experiencia con este Dealer,ya puse mi experiencia en la semana de la compra que fue en octubre 2021 y aún con todo lo que me pasó estamos a enero 4 y aún no he recibido llamada para mi chapa nueva ni me la han enviado y no me contestan el telf en el dealer Yo compré otro mercedes el Wesley chapel Fl la semana pasada y me dieron hasta escoger el # de chapa,siento que ya es algo personal el mal servicio que me han ofrecido el el dealer de Pembroke pine ,si alguien me pudiese ayudar.

Highly recommend Mercedes-Benz of Pembroke Pines. Florian Godoy is the best Sales Professional I've ever had the pleasure of dealing with in the 30 years of buying cars. Couldn't recommend him higher.

Mr. Ruiz and his Mechanic(s) at the Mercedes Benz of Pembroke Pines provided an excellent, prompt and top notch service on my Classic E320. They had all the parts in their inventory to complete the repairs my car needed, even during this Pandemic time of Covid when things in most places are backed logged due to people being out ill...and not to mention I had to bring the car in for service during the actual week of Christmas. Mr. Ruiz is a great Manager Assistant and made sure I was able to be provided a loaner since the work was extensive. I was pleasantly surprised when the Service Mechanic(s) completed the work superbly and much sooner than expected, ESPECIALLY during such a difficult time when most places are closed or limited with staff. Will highly recommend and will certainly hope to continue being a proud customer for many more years!

Muy buena atención y el vendedor Syed Bukhari una persona muy amable a pesar que no habla español y nosotros con el poquito de inglés no tuvimos ningún problema se los recomiendo

I recommend Mercedes Benz of Pembroke Pines 100%. I have always received exceptional service from all of the different departments and I couldn't be happier. Although I live a little far I will continue to take my new 2022 vehicle to this location. Thank you to ALL!

Excellent sale agent (Mark Isaia), excellent experience, short time and the best deal we could have

I was shopping around for a car and on a whim i decided to see if I could afford and Mercedes Benz. With the help of Rafael he really tried hard to make it work. I left with the car of my dreams at the price that I was comfortable with.

My sales person was very professional and courteous. Very informative call me with an update on my vehicle.

Excellent service provided by Rey my service consultant. I’ll always ask for him when I bring my car in for service. He’s courteous detailed and made sure I understand work that was being done. I was very satisfied,congrats Rey.🙏

I had a long time that they did not take care of me so well, Mr. Rey Hernández is excellent he is always aware of my cars, better impossible, I feel very happy and at home

Had a tire replaced and 3 wheels refinished, everything came out great and my service advisor Carlos was very knowledgeable & the whole staff was friendly and helpful

After every time I bring my car CLS550 there for service, something else always goes wrong. After checking my car tires, they pumped them up to 70psi. A few days later, I got flat tires. On top of that, they urged me to change my breaks as it’s dangerous to drive in this condition. When I took my car to Goodyear to change the tires, their independent assessment of my breaks is they are still good for another couple of years. The main battery that was installed by this dealership barely made it to 2 years, which the average life typically is doubled. I do keep my car garaged. My service person, Rey was non responsive. He said just text me. I never get a response via SMS. I always have to call multiple times to get a response. I am done with this place!!!!

I purchased a Car and the salesperson was amazing and incredibly good

Went in to service my car. Great hospitality Alex, in service was amazing!

Excelente and professional environment

I bought my dreamed car yesterday with the help of Serafina Bruno’s, she is excellent, very patient, professional and know very well what she is doing, no pushy no rush on anything, if you plan to visit this car dealer look for Serafina she is the best.

Mark did everything he promised, and I am very happy with my car, and with the entire experience. I will be back, and I will refer my friends and family.

Based on our experience with other car dealerships, I would hereby like to compliment one of your employees, John Cook, for the excellent service he provided me. He made my life so much easier getting the car of my dreams. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. His communication with us, and dedication from the start to the end was outstanding, and exceeded my expectations.

This is their advertised price but when u call they want $50k over that. What a joke. Total false advertising!

Very friendly team. Able to help me with all my requests

Everything was sooo fast! more than expected. People are super nice and helpful. Thank you!

Pinder Perez of Mercedes Benz of Pembroke Pines was awesome. He exhibited such great customer service and made the entire process so seamless. He went above and beyond to accommodate all of our needs and and as a salesman displayed great qualities such as honesty and integrity which are qualifications I look for when ever I’m making such a huge investment.

Excelente servicio, super bien atendido y muy eficaz. Rey me atiene y es muy profesional.

I live in Miami Beach and definitely do not mind driving all the way to Pembroke Pines. Every time I have to service my car, I always deal with Alex Ruiz. Alex is THE BEST! He is professional, cordial, and always keeps you informed while you car is there. He is just the guy to deal with in the Service Dept!

Antony Toro was extremely responsive, seemed very caring towards customer needs. Dealership, specifically, Antony was patient with few things that didn’t go as planned for us during the purchase process.

They don’t care

Excellent service, professional people, I highly recommend it!!!

You are so lucky to have Rey Fernandez on your team. Everyone is great, especially the guys at the receiving desk but Rey makes the client feel important and taken care of. Thank you!

I just lease a vehicle there,good service .

El vendedor una excelente persona la parte de finanza un total desastre compre un Mercedes con una garantía y me dio en el contrato una garantía y puso otra en el sistema a la hora de usar la garantía,a sido la peor experiencia llevan una semana con mi carro en la Mercedes porque en ese momento fue que notaron la equivocación fue el señor Roberto Montoya,así que amigos si van a comprar su auto ojo cuando firme los papeles,y puede pedir otro financista preferiblemente porque para más no es alguien amable para resolver situaciones….

Sara was amazing from the time I walked in the door! She greeted me and focused all her attention on me. I told her what I was looking for and she found exactly that I wanted. She was honest and kind. My experience with her as been the best car shopping experience thus far. The rest of the staff was amazing as well. Without Sara I think I would still be searching for a car. I definitely recommend her and when it’s time for a new car I’m calling her!

Very nice dealership employees are very courteous. I will return next year for the 2022 C300

If I could I would give zero. The “sales” strategy is aggressive and disrespectful. I wasn't treated well and ended up buying from another location.

It’s been two years since Sera help me lease my Mercedez. This time she helped me sell it 😱 back to Mercedez and offered a great deal. Even though I was leaving Mercedez 😢. She was helpful and explain to me all the options I had. Overall, she understands customers and offers solutions. I would definitely recommend her to anyone thinking of getting a new Car at this location.

Disappointed in the customer service that I received. I purchased a brand new 2022 GLE. The car is not even a week old and is already giving me problems. I immediately contacted my sales rep during the weekend and she said she’d get back to me first thing Monday. I contacted my sales rep on Monday and got no response until the evening finally replying with “she was with clients and will follow up the next day and to please remind her.” Her motive is clearly to make sales and does not care about the customer service provided. Not to mentioned she rushed me when I was getting into my new car, didn’t even take the time to explain the cars features and answer any questions as they normally do when you get into your new vehicle. Will not be purchasing another car with her.

Some of the employees have no customer service skills.

Perfecto Muy buena atención Un gran vendedor nos atendió Gerardo Escallon Muy profesional y muy buena persona

Excellent experience with the personnel!!

Was told when I bought the service plan that loaner cars were included. I confirmed that before my appointment. Showed up for my service and was told they didn’t have any loaners.

Excellent customer service and vehicle service

Rey always takes care of my car with excellent service. It’s a joy to have it serviced.

Awesome service

Worst experience ever for service. Scheduled an appointment for 4 new tires with advertisement stating buy 3 get 1 for $1. Arrived on 9/25/21 to meet with advisor Alberto. We sat at his desk and he commenced mumbling about cost of the tires. So I presented the coupon as instructed at price quote. He looked at the coupon and acted as if he’s unfamiliar with their own promotion. He said he will be right back and took approximately 15-20 minutes before returning. This is when things took a turn for the worst. He quoted me a higher price for all brands tires than other Mercedes Benz companies quotes I got. He quoted a higher price (approx $65 more for the tire and other hidden charges) to compensate for the $1 tire. Total with discount was higher than other dealership without discount.This is a really poor marketing trick that made me upset and so will other customers. This is not what I expect from Mercedes Benz of Pembroke Pines, I expect this from a mom and pop type dealership. I spoke to a manager with no avail. Both were in it together. I am extremely disappointed and will NOT go to this dealership ever to service my vehicles.

Always great service. Pedro was so much help.

Rey has been my service coordinator for the past 2 leases with Mercedes in Pembroke pines and he gets me in and out quickly. He knows I have a busy schedule and he is there at 7am, which makes it easier for me. He explains things to me that I wish the sales people would do. For example, he explains exactly what service plan I have covers. If the sales people would do it like that, I would have definitely got better coverage. He should be moved to sales! The only issue I have thos time, is that when I would pick up my car in the past, they always clean it. This time, the outside was dirty from being in service, but other than that, I am happy with my service. Keep up the good job Rey!

very prompt and excellent service ,,

the worst experience ever. i am getting rid of my 2016 c300 mercedes as i text. diagnosing their car there is where it starts. you are at their mercy no matter what. worst car i ever owned and bought new. never again.

Good service.

I wish I could give a negative point to the MB of PP! During my last couple of visits, the advisor of my car was not present to formally give my car most of the times. I guess he should be there to at least explain what services have been done on my car! Sometimes I came home and found that the issue is still there and when I contacted the advisor, I was told that we just ordered the part!!! So, in these situations, should customers follow up with the car advisors or it should be vice versa???!!! Shouldn't the advisor at least inform you about this when you are picking up your car? Besides, what does it mean "the car is ready" when you even did not change the defected part???!!! In my last visit my car was there for almost one week (5 business days) for an issue with the AC. As always, I had to follow up what is going on with my car. The advisor told me that there is a leaking in the AC and we ordered a hose! Once I received my car I saw in the bill that "NO LEAKAGE WAS FOUND" and they just recharged the AC! So, FIVE working days for just recharging the AC???!!! Since my car advisor was not there at the time I picked up my car, I met with the MANAGER of the car advisors! He told me that I will check this out and will let you know tomorrow why your car has been here for this long. More surprisingly, I have not received any calls yet neither from the car advisor or the manager! I hope MB of PP could better serve people, especially more respectfully as other MB branches do!

Excellent customer Service!!!!!!!!

Stephen Hall is the best, very professional.

Outstanding service and follow up throughout the out of state buying process. Vehicle was better than expected and the value unsurpassed. Salesperson Sera was helpful, competent, and communicated well, and followed through on each portion of the sales and delivery process!

The car took long to get it back but I had a loner and they did a good job, my service advisor Pedro Rodriguez kept me aware of what had to be done.

Car is driving like new. Thanks for your help Alberto Reyes. 😎

Excellent customer service very professional and attentive to my needs.

My advisor Christian is great... the car no so great.

Was very satisfied with customer service at Mercedes-Benz Pembroke Pines. You guys were courteous and professional. Thank you for your help . Mercedes-Benz in Pembroke Pines is the place to be.

This place is running like a chicken with his head cut off! I have had poor service the last 4 visits. All four times car was returned dirty and out of gas! Fill out a customer review you say?, right! They don’t respond to those either. Stay away…FAR away from this service center!!

Florian Godoy provided the best experience my wife and I have ever had vehicle shopping. He is genuine, kind, knowledgeable and professional. He goes out of his way to treat you like family. Go see Florian and the Pembroke Pines Team. They will all make you feel at home. So much that I came back and bought a second vehicle for my wife. Meet the twins! We feel we not only gained 2 new vehicle but we also established new friendships. And, I can’t leave out how amazing the service team is at this location. Ask for Charles Campbell or Christian Martinez!! They will always provide a memorable experience putting the customer first! Best Mercedes-Benz dealership by far!

Great service advisor- Charles Cambel👍

Great experience

La atención excelente en verdad súper agradecida con ellos.🤗🤗👍🏼👍🏼

I bought an Infiniti with John Cook 6 days ago. After the 3rd day of driving it, it started turning off whenever I stopped for a red light. He told me to come in and he would have someone look at it and diagnose the problem. When I came in, he wasn’t there and had Darryl help me out. Darryl proceeded to tell me that they don’t even have a computer in any of their dealerships that can give a diagnosis on an Infiniti. Not to mention I payed $4,500 for a 4 year warranty on this car, and they basically said sorry there’s nothing we can do DO NOT GO HERE. I wasted so much time and money and they do not care. They take advantage of young women because they think they can. Take your money elsewhere, don’t do what I did.

Third or fourth attempt To Diagnose and repair wheel speed sensor issue. Please contact me in one month. I will advise on results. All employees are helpful and attempting to solve the issue.

This is the fifth Mercedes I've bought from Deivis Maldonado and MBPP. What can I say? Deivis is an absolutely wonderful person, he is very attentive and helped with each purchase challenge, be it exterior color, additional features and the lists goes on. MBPP-Mercedes Benz of Pembroke Pines is truly the best dealership in south FL with amazing sales associate, and great customer services.

I’m most my recent appointment, I was very disappointed in the service and the issue was not resolved.

Couldn't be happier with Christian. Explained everything about my service, even helped me out a bit. Thank you Chris. Lots of kudos.

We got a our first Mercedes with Mercedes-Benz Pembroke Pines. Everything was super fast, great services and we got the car of our dreams. Anthony Toro was amazing, he guide us til the end. Always available to talk and answer any questions. Made our purchase easy. Keep the good work! I will come back in a couple years !

Great experience 😃‼️

Great service and attention from Christian Martinez.... Service A visit- great service from Christian Martinez again!

The service was excellent!!!!

Good / friendly customer service

Rey Hernandez handle my “flood issue” and not only worked out with my car insurance but got other issues resolved under my maintenance agreement ! Save me around $1,000!!!

Buying a car is known to be one of the Top 5 stressors in a person's life and up until now, I can honestly say it was the second most stressful thing in my life; that was until I met Deivis Maldonado at Mercedes-Benz of Pembroke Pines. I found a used car online (a GMC) that happened to be at this dealership. I have to admit I was a bit worried about buying something other than a Mercedes from a Mercedes dealer - but Deivis treated me like I was his highest paying customer! He responded quickly to my texts, was respectful of my time, and went out of his way to make sure I was happy with my purchase. He has earned my business for the rest of my life!

If I could give a negative rating to this dealer I would!!! my husband has been a client of this place for many years and the service is a disaster! I own a BMW and I would never give up being a BMW client since they treat me fairly and with respect. I love Mercedes cars but just the thought of having to deal with this service center I would never buy one of their cars. Maybe they have other service centers that are better but the Pembroke Pines one is a total disaster. Buyer beware!!!!!

Such an amazing experience with everyone there! Fast service and I loved my experience! Stephan Douglas assisted me and he was the absolute best!!

Even though I felt that I was overcharged for the services rendered, it would have less painful if the service advisor was not so detached at contact. I had questions that remained without answers. The squeaky noise remains even after doing the brakes.

Mr. Wesley Green is nice and patience to show vehicles and answering questions. given test drive and helped with features to use.

Was excellent and the person who was selling me the car was very professional

This Time services was very fast, my car is working like the first day. my advisor Alex did the extra mile to answer my questions, I am very satisficed.

John Cook, is an excellent salesperson with the proper demeanor for a no hassle sale. The dealer was very clean and organized. The sales/finance staff processed the paperwork expeditiously. In and out in 3 hours. It's what you come to expect from a luxury brand and autonation. Go see John, he will treat you well.

Joseph our salesperson was spot on!

Mark Aisai was a great salesman. Besides extensively knowledgable about the vehicle, he kept me abreast of all the updates until the vehicle was delivered. He also was instrumental in helping resolve issues post delivery to make sure I was happy with my vehicle.

I have owned BMW ,AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. The car was called in for safety recall and it took over a week to complete it which is fine but the advisor did not communicate or when called always seems rushed answering my questions. Finally my advisor called me and said the car was ready, sent to car wash and can be picked up any time. When I went to pick up the car, to my surprise it was not car washed and the valet guy tried to convivence me that it was washed and got dirty because of the rain, clearly it was not washed. I have to wait another 30 min to get it done. Overall the experience is not what I would expect from a Mercedes service center.

Worst experience EVER!!!! Save time and money go somewhere else!!! I was asked to come in 3 different times and lied to 3 different times. I understand there's a car shortage but truth is always the way to go.... I purchased my vehicle from Mercedes of Fort Pierce yes 2 hours away but the service, and the attention was GRAND!!!

I had my best buying experience so far, Gerardo Escallon made it very special and unforgettable.

If you are a person of color i suggest you never enter this mercedes benz store. They treat you like dirt. The sales person that showed us around was extremely rude, was barely interested in selling the car. Luxury car dealerships are supposed to have good customer service but i guess it does not apply to the employees at this place. The way my family was humiliated. I will be calling corporate about this.

MIGUEL WAS AN AMAZING SALESMEN HE TOOK CARE OF ME AND WAS SUPER HELPFUL THROUGH THE WHOLE PROCESS. IT WAS MY FIRST TIME BUYING A CAR AND HE MADE IT SUPER MEMORABLE HUGE SHOUTOUT TO MIGUEL I RECOMMEND HIM TO ANYONE WHO WANTS A NEW BENZ

The most amazing service! Staff is super nice! Definitely recommend this dealership.

Very bad costumer service!

I am a 23 year old and very capable of affording one of these cars, however the dealership must not think so and it’s so extremely rude. I almost left before even looking at a car however I ended up purchasing a car but was treated as a child and got no respect that I deserved the entire time. Right as I walked in to the dealership there were at least 10 people looking at me But no one wanted to walk anywhere near me. I understand that I look young but that doesn’t mean I shouldn’t get the respect I deserve. Just a bad experience wish a luxury car brand they should really work with their employees on how to treat people. They are nicer at Nissan and there cars are half the price.

Buena atención. Tienen todos los precios.

Everyone is very helpful and attentive. They thoroughly went through my reported issues and resolved them all.

Great service

August 3/2021 -- Alex Ruiz and the whole team at Mercedes Benz Pembroke Pines is simply exceptional. I'm the guy with the frequent flat tires and Alex and Team are always ready to get fixed right away, and with a free car-wash to boot. Thank you, you saved my life yesterday ! July--Excellent service, as always, after a tire blew up on the highway in Florida Sept--Again, excellent service after bringing my car in for the A1 check-up

Outstanding Service. They resolved my issue in no time, provided a clear explanation of the problems found and treated me very well.

Christian Martinez is the best service advisor! He made sure my car issue was resolved no matter how long it took. Highly recommend him.

The time for the recall service was faster than expected the employees skill communication is excellent. Mr. Alex Ruiz is a hard worked, very busy but very diligent and answered all my questions excellently. Very nice personal in the Autopart as well. Thank you for your work.

It was great to come and buy there service is awesome information accurate, and the attention they give you is great.

I always encounter a great experience when I’m there and both my service managers are awesome. Stephen Hall and Charles Campbell

Nuevamente hice un buen Deal con MB of Pembroke Pines, Agradezco la atención al Staff de Ventas en especial a Joshua Rodriguez quien siempre me atiende con un Excelente servicio. Recomiendo ampliamente a este Dealer.

They were honest with the price since the beginning, great attention.

No hay Buenos mecanico

Excellent

I purchased a 2017 Mercedes-Benz 450 from Mark Isaia he made promises he never kept said he repaired the seat it was still torn it had noises coming from the steering joint which their mechanics didn’t pinpoint and put motor mounts in now they refused to fix the seat They do not honor their warranty I would never do business with them again they promise you everything and do nothing typical used car salesman and they don’t return your phone calls

SHADY BUSINESS PRACTICES BEWARE!!!!!!!! Bought a 2017 gls450 from them and the edge of the seat was worn. The salesman Mark Isaia told me don’t worry I have a great guy he’ll take care of that make it look like new. He did make it look like new but used some kind of wax or some thing that only lasted about two days max and when I asked him about it they still just continue to want to try and repair it by their shady repair man. Soon as we drove off the lot with the car we noticed a knock in the steering wheel when braking something was loose and banging around. After saying it was the motor mounts and replacing knows the problem still exists. I bring the car back I show Mark again the salesman and now he says he doesn’t know that that’s not normal. Now ask yourself is that the type of customer service you expect from Mercedes-Benz? Me neither... if they decide to own up and fix it correctly like they said they would I’ll delete this post.

Service department is ran efficiently and effectively. Front desk Staff is Nice and Resourceful.

Great customer service and very professional.

Timely service. Professional service advisor.

So glad left the Miami branch for Pembroke Pines. Thank you Pedro for making it happen.

Not the best service experience! Car was diagnosed with just being a minor issue, payed for the service and a week later the issue still continued and happened again! The diagnosis given was totally incorrect. Would not recommend this mercedes-benz location for service! Even after a second visit and as per them extended testing the issue still persist. An offer of a refund since it was never fixed would have been a good option to give your client! However, what do I know right? I am not a technician I am just another upset client!

We just left the dealership after speaking to their rep who was incredibly unhelpful and had a nasty attitude. We wanted to look at the potential to get an suv and the rep basically talked down to us through out saying ‘well we sell before they get off the truck’ and that we have no clue how well they have been doing with sales. Didn’t offer to give us options on how we could purchase one and what our options could be. We just walked right back to our car without even going inside their dealership. The rep standing outside is doing a tremendous job turning serious buyers away… too bad they are doing too well! Taking our business to Maserati or Land Rover.

Excellent service every time! Thank you Gonzalo and Rey

Great customer service and willing to work with you and your specific requests without pressure.

Excellent service, my service advisor was great, service was done without any problem

Excellent client service with my service adviser Alex Ruiz! Took care of my flat tire issue promptly!!

Very professional people in a friendly environment

Haven't been to the dealer in a while but was welcomed. My main battery needed replacement and service wasn't that long. My advisor called me as soon as my car was ready. Nice free wash n vacuum , even tires dressed. 👌

Muy buena experiencia de compra. En 2 horas encontré el auto ideal para mi y me lo lleve andando. Resolvieron todos los temas ágilmente.

Service and repairs have been good. They should show the parts that were replaced to be sure they were damaged. It is impossible to get anything done over the phone. Service advisors don’t reply. Can’t get online a quote for services.

My experience with Mercedes of Pembroke Pines was top tier. From scheduling, to handoff to pickup, everything was excellent. My service manager Rey is an absolute professional and his level of care, and attention to detail reflects great credit upon himself and this service organization. I will continue having my AMGs serviced at this location.

Excellent Service

Just wouldnt want my car to have to stay there for 4 days when the problem could be fixed in a few hours... have some for ur warranties and some for call ins or appointments gonna spend moreoney on uber waiting for the car then the overly priced servicing and complete the job dont send me my car with lights on and and other things wrong with it

After experiencing different service departments with my previous cars which included Bentley’s, BMW’S, and Mercedes I can honestly say that the service department at Mercedes Benz of Pembroke Pines is by far the best.

the engine purse like a kitten

Great customer service and professionalism

Excellent service! Serafina went above and beyond to find the car we were looking for. I visited many Mercedes dealers and I decided to buy from this location mainly because of the outstanding service we received when purchasing our new GLE 350. Make sure to ask for Serafina if you want someone on your side.

The Mercedes Service Team offered a great customer service experience from the moment of my arrival to the end of my car services. I was very pleased to see my car super clean and ready to keep driving. In overall, GREAT SERVICE!!

100 % recomendado muy buena atención,el vendedor Davi que nos atendió muy amable al igual que el Carlos el financista.

I am never disappointed when I come to service my car. Someday takes more time than others but the service is always excellent.

Excellent - I got a nail in my rear driver side tire and my service representative, Pedro, got me in and got the problem resolved and no charge.. My car was washed and cleaned and I was onmy way. Thank you for great customer service 👏

My salesman John Cook was extremely friendly and helped my experience to be a smooth transaction. Bert Martinez (Sales Manager) was involved every step of the way with great professionalism. I highly recommend Mercedes Benz of Pembroke pines to anyone who is seeking to purchase the Best in class.

Service Department was great.

Benz is always good

I had the best experience! Everyone was friendly and very polite. The transaction was very smooth and quick. I recommend them 1000%. I am very please with my new suv. Thank you.

The staff were professional, the process was fast and efficient. One of the best experience I had in a car dealership. The staff treat you like family. I am so happy with my new SUV. I want to thank the whole staff at Mercedes of Pembroke Pines for making my birthday gift a reality. God bless you all!

I had the best experience! Everyone was friendly and very polite. The transaction was very smooth and quick. I recommend them 1000%. I am very please with my new suv. Thank you.

everything ok. I'm very happy thanks a lot

Great service; fast and efficient.

The service was great and very professional

Went for service and tire change , fast and reliable , great customer service , my advisor rey hernandez is the best !!!

I brought my E400 for some warranty issues and the service was very professional, on time and fast.

Florian Godoy is the man you want to see if your looking for great service. He keeps you up to date on what's going on as well as speedy service. You all rocked!

Service is great. Steven Hole is my rep and gets things needed… done. From the time you drive in till you drive out they are friendly, helpful and cautious about COVID.

I am a very satisfied Mercedes Benz owner for Mercedes-Benz of Pembroke Pines services. Their personnel is very Professional and attentive to my needs. I always make an appointment for any issue and they have a cleaned loaner waiting for me. I would like to mention Service Manager "Alberto Reyes" because he assisted me on my recent appointment and he is the reason I keep going back to this Dealership. Everyone is awesome in their Service Department, very respectful and eager to make me feel special to be in the Mercedes-Benz family!

Pembroke Pines service center is very busy. My advisor is Charles Campbell. The best! He is extremely efficient, always provides outstanding service and takes time to explain everything.

Very good service and Cristian Martinez is a very good service advisor.

My A/C had a leakage. They refill my freon and put a color to a gas to discover the leak.

My service advisor, Charles Campbell, always goes over and above when I bring my car in for service. Charles makes sure that everything is complete.

Mr Larry Leaon made my experience an outstanding one. Very pleased with Pembroke Pines Mercedes Dealer. Will be definetely recommending to my friends and family!!

Extremely smooth process. Alex Ruiz form the device department was phenomenal.

Terrific people and process. Purchased new and I was in and out. Smooth.

Fast efficient courteous service......

Great experience Would recommend Service was quick Clean and nice environment Staff was attentive and great

Service experience was great as always. Facilities were clean, Covid-19 protocols in place and adhered to. Service advisor was curteous.

stephan Douglas was amazing!! very informative and attentive

I?ve owned Mercedes-Benz since 2006, maintenance and extended warranty claims are seem to always be a challenge. In the past warranty claims have been denied with mixed messages from different dealers. Christian from Mercedes-Benz of Pembroke Pines has easily been the best customer service rep I?ve dealt with. He is very helpful, takes his time to explain everything and is quick to respond. Other customer service reps are just plain lazy and not honest. I will continue to bring my car to Christian as long as I can, thanks again.

Excellent service from the beginning to the end.

It?s always a pleasure to go to take my car for service. They take very good care of me.

Excellent experience and professionalism in all departments, sales, service, customer service etc.

My experience was exceptional from beginning to end. I have and will continue to recommend God Bless

Christian has been a good service advisor. David, Romeo and I forgot the other valets name were amazing on Saturday. Great personalities great sense of humor. Thanks guys. I need to take my car back in two weeks for them to make a correct diagnosis hopefully it will be taken care of at that time. Will finish review and more detail

Repairs were done timely and accommodation outstanding t

Mr Campbell was very professional and tuck care of and offered what my auto need

Our experience with Lorenzo was excellent. Very professional and detailed. Will definitely come back to buy future vehicles.

I brought my car in for an all points check up because I am going on a long driving trip. Stsphen Douglas, service writer, took good care of me. I also had an issue with the battery being critcally low after a few days. This was checked out, and the battery was replaced at no cost. It was also easy to get a loaner vehicle.

The dealer had made many improvements over the years, better train and more attentive service representatives are a great addition especially the team at the vehicle reception for service, in this area the improvement is more evident. Overall great job!

Alex Hernandez In the past Mercedes of Pembroke pines rated really low in my book when it came to service, and since I never had anything nice to about them I never responded to surveys. However today, I feel obligated to respond. Let me begin by saying, that I sat waiting for my car to be serviced and all I did was observe, and what I witnessed was very pleasing. Most of the service advisors with the exception of one agent seem to be focused, motivated and willing to help everybody, very refreshing. Being a business owner, I understand that employees are a direct reflection of the management team and its obvious that management is on the ball. I met Enrique the service manager and I was right, extremely knowledgeable, very helpful and in touch with his staff. My service advisor Stephen Douglas has been a God sent, he has educated me on my car and has advised me well. Thank you ALL for making my visits to your facility more enjoyable. Keep up the good work.

I love this dealership. However, every time I take my vehicle for service I am told nothing is wrong. Meanwhile, my vehicle shakes every time I am breaking on the highway from high speeds. This is the perfect place to purchase a vehicle. Not so perfect place to get service though. Most everyone is friendly, but the service always feel like they've done nothing.

B9 Service. I knew it would take a long time. I've taken plenty of work to catch up. Charles provided me with a cubicle for privacy and away from distractions plus outlets to plug my devices and work. It was a very productive time instead of wasted time just waiting for my car service

Once again Rey Hernandez was awesome. He is always professional and a pleasure to deal with.

I went to get my car serviced and my service person Steven Douglas made sure I was taken care of quickly. He ensures everything was completed and my car was cleaned. I love Pembroke Pines Mercedes.

everything was done as agreed

Profesional. ,Excellent service from Pedro Rodriguez

I brought the truck in on Thursday May 6th for appraisal. I they looked at the truck and I waited an hour for the quote, I was told that things ?at corporate? were slow and they would call me with the appraisal. On Saturday May 8th, I received a call from the acquisition rep that they still wanted to purchase the vehicle, and that the quote was $28,500. I confirmed the number twice, because it was a very good price. I agreed to come in and sell, canceling appointments to sell to Carmax for $25,200 and at Autobuy. When I arrived, the process started smooth, and the sale price was never mentioned again. After signing all of the documents, the second to last page was the set sales price of $24,500. I pointed out the change, and they expressed confusion and surprise. At this point, I had already signed over the title and other documents. They did raise the quote to meet Carmax but made no attempt to otherwise rectify their getting me there under false pretenses. I left a review on google. They responded same day, saying please give us a call we want to make it right. I called. They did not acknowledge the message, a basically communicated ?tough luck, you didn?t have to come here.? I have never had such a poor experience with such blatant dishonesty and indifference.

Great experience , as always.Car repaired to my satisfaction.

Excellent costumer service . Very professional the sales person .

Rey and Gonzalo always provide excellent and efficient service for my Mercedes G-Wagon. They are very professional and I always feel comfortable taking my car there because the process is smooth and quick.

Great service, Wonderful staff. Charles Campbell is very professional, courteous and very prompt.

Great service, Charles Campbell is very professional. Makes sure that everything is done promptly. THANKS!

Top notch dealership with very friendly and helpful staff. Even though I could not negotiate the price of the vehicle I purchased the price was competitive. I would recommend this dealer with reservation.

Mr. Toro was very professional and made the buying process very simple and easy.

I had not been to the dealership for years. I had lost all my trust in them, because of several issues both in purchasing and poor repair service. I was quite satisfied with this visit.

Was quite satisfied with the service experience. Christian was our advisor and he was communicative and professional. Day and night compared to N. Miami. Was worth the drive.

Exelente servicio, la asistencia el tiempo de espera todo genial. Recomendado 100 por 100

I LOVE MY GLB I GOT IT BRAND NEW THE ONLY THING I WISH IT DID WAS CHARGE THE PHONE WHILE THE CAR IS OFF AND THE SUN BLOCKER DONT EXTEND NO SEAT WARMERS I WAS SURPRISED CAUSE MY OLD CAR THAT WAS A CHRYSLER HAD ALL THAT OTHER THAN THAT I LOVE LOVE MY NEW CAR A BIG UPGRADE TY SARAH AND MARK AT PEMBROKE FOR HELPING THEY R THE BEST BEST BEST EVER

This was the best experience I encountered at Pembroke Pines Mercedes dealership. I was greeted by the sales representative Florian Godoy. His demeanor was professional throughout; patient, accommodating and knowledgeable. This was my fourth Mercedes purchase and I highly recommend this car dealership and the sales representative Florian.

Mark Isaia gets 5 stars Everyone else I dealt with zeros, Robert Montoya never returned phone calls or emails, personality of an alligator. The other managers did not return phone calls on a 60,000 internet purchase. Patience is a virtue, one of the worst dealerships I ever dealt with, for example, I bought the wheel and tire insurance, $2800.00 only to find out it didn?t cover cosmetic issues, the car had one wheel repaired when I bought it because I saw damage on a photo, when the car was delivered the other three were damaged. $250.00 per wheel to fix so I ended up spending $1000.00 to have them all powder coated. I have bought many cars over the internet so I wasn?t expecting this, especially from a Mercedes dealership at this price point on a used super truck. Be wary internet buyers, all not as it seems here

Wesly Green extremely helpful to my husband and I. We went to Mercedes Benz to get a used car and walked out with a new 2021 Mercedes Benz. Thanks to Wesly Green the sales representative.

I had a great first experience ! I used to go to other locations in the past ! But I was highly impressed with the excellent attention I received here ! I highly recommend the service in this location Pedro Rodríguez , my service advisor gave me an outstanding service ! He made feel welcomed and everything went smoothly

Very bad and Unprofessional customer service.. left a very bitter taste

Excellent costumer services!!!! Super fast !!! Thanks

Larry Leon was my salesman and he was very nice and patient. He called me periodically to check up on me and to see if I was in the market. I bought my suv on Saturday 4/24 but started looking since late February He was very knowledgeable and literally took his time with me the dealership was clean and every one was very friendly

Very professional. Both Sera Bruno and William Gonzalez made leasing a Mercedes a pleasure leasing. We 1st chose the white E350 and then my husband didn't like the white so after all the paper work was almost done, we were shown a Silver color car and we both loved it. The paperwork was done in minutes and we drove out of the show room with the new car after 3.5 hrs. Thank you Sera and William.

I love the my new car. There are small issues with it but overall it?s a nice ride.

Staff are very professional , took care of the problem in one visit . Very satisfied with the service . Rey is , my service advisor was amazing . He listens to your concerns and made sure they are addressed.

Steven Douglas always makes sure my experience is excellent. The service department hustles and gets the job done.

Most importantly, the wait time was short. They provided efficient service. Very friendly yet courteous

I think I?ll be buying my 3rd Mercedes from this facility.

Good experience, and courteous service and moderate wait.

Terrific experience! I am very happy with the dealership and salesman.

Excellent work and my service representative is amazing . All of the staff goes out of their way to do what is right

Mercedes Benz Pembroke Pines has terrible service always , but this advisor is the best , he Is great and very good

My experience was a good and this was the second car we bought from Josh in the last three months.

Thank Chris for always being so attentive when my car needs service.....

Staff is professional and quick to assist. Reydel explained the service process and calls back with updates if any issues are identified.

I had another great experience at the Service department at MB of Pembroke Pines. I'm truly impressed with the attention to customer service and satisfaction. Great job guys!

Staff are very professional , took care of the problem in one visit . Very satisfied with the service . Steven Douglas , my service advisor was amazing . He listens to your concerns and made sure they are addressed.

Steven Douglas saves the day! When I arrived there was a backup in the service entrance. There were cars blocking the way and it didn't appear organized. I called Steven and in about 5 minutes, it was cleared up and the attendant was at my window. If this area were more organized it would be great. That said, Steven made all the difference and gave me personal attention. Steven is an amazing advocate for superior customer service!

I will never understand how any Car dealership not be competitive for business. I would rather use the dealership for maintenance of my Mercedes than a car garage service place, however, price is important. Isn't it better to make $XYZ dollars than $0? Millions of dollars go elsewhere. I need the dealerships need a new way of thinking...

We were expecting better service than the one we recorded. The salesman was great, however there were big lack of communications between management and the finance department. Due to that issue my credit report was ran twice. The magnet should have apologized for the many issues we encountered. It's expected to spend time at the dealership, but not almost 8 hours. And that was because of the lack of communications. Once we signed the papers we felt we were just another stat. We had to go back because of minor issues with the vehicle and have to admit Joseph, salesman, has been very helpful. In my opinion they need to work on customer service.

We "ended up" at Mercedes in Pembroke Pines after a terrible experience at Mercedes in Miami. Although my husband had purchased his used Benz SUV in Miami, they had no interest in working with us when we walked in inquiring about a used Benz. I found Moises Abadi at Pines through a simple internet click and turned out to be the best thing! The car we initially were interested in was not available but he immediately shifted to helping us find a car. This is when most people just said, "Sorry, we sold it." He didn't pressure us in any way and the process was fast. He was extremely helpful. We went went from having no car---and not even a car available-- to having completed the sale in about 4 hours. He found a vehicle that had just came in and had only been at the dealership one day. Considering I was being pretty specific about car size and price, I would have NEVER found a car if Moises had not committed to helping us as I kept losing cars at various MB dealerships all over the state! This is our 3rd purchase at a Mercedes Benz dealership in Florida and he was the most helpful sales person we've encountered. We also had the pleasure of working with Anthony Bolanos and he was also super friendly, very helpful and quick with paperwork.

The service supervisor Charles was professional,Knowledgeable,courteous,friendly ,efficient and went beyond the call of. duty to resolve my issue.Also,the Sales representative Syed went out of his way to help as he has always done over many years.I am a very happy and satisfied customer for decades.

I cannot express enough the quality work and patience that my advisor Alberto had. He is professional, Kind and very knowledge. He constantly notify me of my work progress in my car. I will definitely recommend Mercerdez Benz of Pembroke Pines and if you can request Alberto as your advisor. He is the best. Thank you so much. You will be my permanent Advisor. 😀

I was received very politely when arriving at the facility My repair process/requirements were individually explained to me by item of concern, and each addressed as expected I received a quality loaner vehicle during the service My car was washed and sanitized My service adviser was very timely, professional, thorough and knowledgeable My car was serviced and returned the same day The Mercedes facility was impeccable

My husband and I took both cars in at the same time. I had a scheduled service appt with a loaner, my husband had a bad tire. They took care of both of us promptly. The service manager, Gonzalo, was extremely helpful. He got the new tire ordered late in the day for installation the next day. He got me my loaner the night before I was scheduled. Both cars were returned on time the next day. MB of Pembroke Pines did a great job. Their service dept. is excellent.

I was treated like I was the only customer in the dealership.

Deivis was awesome, made the whole process very smooth

Great experience. My sales representative was very attentive to my needs.

Excellent sales representative and manager.please visit there for your next mercedes benz and ask for Mr Mark

Attention is friendly, buying was fast

AMAZING CUSTOMER SERVICE! Bert Martinez and his team are simply amazing!! White Glove Service.

I will buy another car here, the only thing is that they give the cars with an ugly plate holder

Have to bring the car back because it?s clicking when you turn left

Techo interior de tela despegado y no está garantizado, auto más o menos nuevo

Great service and a really easy way to get a loan with lots of help and support to get the right deal. The service is smooth and straightforward.

Christian Martinez was very professional, took me in quickly, loaner was ready before long and I was on my way. Picked up my care later in the afternoon after the service was completed, my car was very clean and immediately ready! Awesome service!!!

The Jones Family would like to thank Mr. Stephen Douglas for his help with our car emergency. Mr. Douglas is highly accomplished.

I was very pleased with the customer service experience at this dealer and service department.

John Cook of Mercedes Benz of Pembroke Pines was extremely helpful with handling the purchase of my 2017 GLA250. He made the buying process simple and efficient.

Very good service from the dealer I liked it. Good job

Great experience and mostly highly recommended with Serafina Bruno, she takes care of all minor details and for you to be satisfied as client!

Very professional service team. Charles is always available for questions and advice.

Great service & dealership. Ask for sales consultant Carlos Flores he’s the best. Tony Bolanos is a great manager. Great Overall Experience every time!

Great customer service., friendly personal. Thanks Alex!!!

My sales consultant Carlos Flores

Great experience and mostly highly recommended with Redyel Hernandez, he takes care of all minor details and for you to be satisfied as client!

Excellent, courteous, and timely service. My advisor was very helpful.

Great service and attention. I felt comfortable in the waiting area which is large enough to stay socially distant.

Our experience at the Mercedes dealership was great. Miguel was a wonderful and knowledgeable salesman.

Looking for a quality used car and found just what I wanted to PP Mercedes-Benz. Joseph Antoine was there to provide outstanding customer service for my two visits.

Charles Campbell was very helpful during this process.

First of all: If you are looking for a certified pre-owned Mercedes, then its all the same to which dealership to go, because you basically can find the car that you want online, and go to any of the dealerships and if they don't have it, they can get it transferred to their location and you check it out at your convenience. For example, if you found a car online and its location is in Mercedes Benz Miami, you can go to MB Pembroke pines and they will get it to their location and u check it out. If you are going to purchase a Mercedes, make sure you talk to someone who own a Mercedes before you walk in to the dealership. This will give you a very different insight about what to expect from a MB. My experience with Pembroke pines was nice, Carlos Flores was really helpful and friendly. He is always available to help and answer all questions. And so far I am happy with my purchase.

Auto Agent Ray Hernandez @ Pembroke Pines Mercedes Benz repair department is, I think one of the best professional servicemen I have witness in my 69 year or age. He is representing this dealership with very kind service. Thanks, Ray

Friendly. Easy to work with. Quick appointment. --

Great Service. Very Professional and Helpful Staff. Gonzalo Polanco, Service Manager, ensured I received the best service. Thanks.

Orestes Fundora was extremely professional and accommodating. The transaction was seamless and easy.

THISIS WITHOUT HESITATION THE SERVICE RECEIVED WAS OF EXCELLENT AS ALWAYS... THANK YOU!!!

My process started with Mr. Toro after an online inquiry. He immediately reached out by email per my request and supplied me with all the information I needed prior to coming to the dealership which made my sales transactions even easier. Mr. Toro was very knowledgeable of the vehicles and a pleasure to work with. I would definitely recommend my salesperson, Mr Toro and this dealership because each staff that made any contact with us was very courteous. Thanks again A. Toro.

all good service experiences and Stephen Douglas the service adviser does a great job.

they are very friendly and easy to talk to

I have been to service department for my tires twice within a year. Steven and Christian were very helpful and professional. One feedback I have is to have the valet guys be more attentive when guests pull up, no matter what car they drive. I don’t drive a Mercedes but I have a tire package through AutoNation so I bring my car here. Both times I went, the valet guys see a Range Rover and they just stare, then go about their business, like I’m lost. Needless to say, I had to go inside and explain to someone what I’m there for.

Create customer service Charles Campbell always outstanding . I came from Miami to this dealer because is the best

Excellent service, good waiting area, and personal attention

This location is Always the best and only the best . Charles Campbell always makes my experience easy and enjoyable . I drive from Miami to this location all the time because the customer service in this dealer is outstanding .

Unprofessional valet member! I brought them my car and he pointed to my tires and started laughing! Unprofessional staff! Very disorganized! Save your money and go elsewhere!

Nice to the customer and doing better job

My salesman was Florian Godoy. He took good care of me all the way thru the process! The thing I appreciated the most from him was that he didn?t give me the typical salesman schtick about if you don?t buy it now it?s gonna be gone or pressure me. The most professional salesman of any sort I?ve ever had. Would definitely buy another car from him!

Professional and prompt service. Alway a pleasure dealing with Alex Ruiz

Had a great experience. Walked in told sales rep exactly what we were looking for and process of purchase was super quick with out any hassle. In love with our new car ❤️

Great like always and Moises Cisneros is very profesional and makes the process very pleasant

Service Advisor Christian Martinez is professional, efficient and thorough. Work is done well and the car is returned clean.

Extremely disappointed in Mercedes Pembroke Pines. We got a lease GLA on October 15. Right off the dealership, I noticed (among other things) that the two left tires were almost flat. The car was also significantly pulling left, GPS not working, Car Play not working. I stopped at the gas station to put some air in it, thinking that they might have forgotten to check the car (which is already a shame). I emailed them right away and sent 3-4 other emails to date. NO ANSWER. I called customer service, they said they couldn't do anything. Great! What I need is not too complicated: a functioning GPS, 2 new tires and an alignment. I now understand why it's the country of litigation. Unless you take people to court, they don't care. Well....

My Experience with the Service advisor Stephen Douglas was excellent. He definitely took care of my vehicle and had my vehicle cleaned out before he returned it back to me.

Excellent service by Moises Cisneros. We also love the vehicle. The whole experience was outstanding.

Outstanding sales person went above and beyond making buying a vehicle a pleasant experience

The main purpose of the service person Is to sell things that you do not need for example tires, my tires were new and the advisor said that I need to change it.

I have been to the Pembroke Pines Mercedes Service Department numerous times over the past 7 years and have had a lot of difficulties and problems. Yesterday was a very different experience. Things went along seamlessly and I was very happily surprised.

My new Advisor Pedro Rodriguez was very professional. And explained everything very well.

Sera was easy to work with. She was accommodating and listen to our concerns.

This is my second experience there. The nicest people. I recommend them highly

Signed up for service online, smooth process no problems. Great service.

Easy to work out a deal. Nice and friendly staff I was pleased with the dealership.

Great customer service. The sales representative was pleasant and easy to work with.

Excellent service timeliness . Convenient civid awareness

The best dealership out here! Thank you very much for the service!

Thank you for your prompt professional service. Always there for task at hand, the vehicle is a great product to have, I?m well pleased for the service visit. Many Thanks ! MCC

Rey has been monumental with my service-related need. He is super helpful and really made me understand what my car needs easy!

Service on car was good. No issues and Steven was very professional.

Called in asking for a quote on a lease and spoke to Carlos Montenegro, when I mentioned what my best offer was from another local dealer he laughed and told me to have a nice day. Would not recommend to even attempt doing business here.

I arrived without an appointment and was taken care of right away.

I arrived to the dealership for my car service and didn?t have an appointment; however, I was taken care of by adviser Stephen Douglas who was friendly, professional and very helpful with the entire process.

Mercedes of Pembroke Pines was able to provide great service.

Great experience and Alex is always very helpful when I take my car in.

Stephen Hall is an amazing service consultant. He really goes above and beyond to assist with the service needed on my car and coordinate with the warranty company for benefits.

Mr. Stephen Hall have been very helpful with the repairs of my vehicle, I couldn't ask for a better service adviser.

Great service. Didn't wait long to be attended. Very helpful in fixing my car and explaining what was wrong.

I recommend Mercedes-Benz of Pembroke Pines because of the great service provided by Rey Hernandez.

On Wednesday 01/13/21 I took my car in for service and was so pleased with the service from the person who took my car keys and referred me to my service manager Rey. Rey was very courteous, thorough in explaining the service maintenance for my car. I certainly without a doubt recommend Mercedes Benz of Pembroke Pines and to go to Reydel. He’s the best. 🙏👏

Mr. Charles Campbell was very helpful and knowledgeable. Great customer service skills. Will definitely book him for my next service.

CUSTOMER SERVICE AND A SCAM TO TIME CLIENTS. BEWARE OF THE FINANCE TEAM AT PEMBROKE PINES DON’T EVEN ANSWER MERC FINANCIAL CALLS AFTER A SCREW UP. 9 months ordeal

Personable, efficient, very helpful.

Steven the service rep is very customer service oriented, thorough and great follow up, and kudos to the service manager Gonzalo for getting me in and scheduled. Thank you so much.

We have been a happy customers since 2009. Every time we come to renew a lease and drive in a new GLE350 we always leave happier than the time before. This is due to the outstanding service that Moises and the Finance Team do. They make use feel very welcomed like almost family. The process is always painless. Now with the COVID-19, the facilities were crystal clear and all protocols were observed. We are extremely happy and thankful to Moises and the rest of the team of Mercedes of Pembroke Pines.

Miguel made the process as smooth as possible. He took time to address all my questions, and provided excellent service.

Atención al cliente muy buena y sus servicios

Stephen hall is your go to service advisor. Professional and well rounded. He?s highly recommended.

Unfortunately, the tire pressure light for the rear tires came on as soon as I got into the car, the maintenance warning light was still on despite just finishing the service and it is still on, and the passenger side lane turning warning light now stays on longer and for no reason whatsoever.

Stephen is very friendly and have great customer service,keep up the great work

The agent provided the best of customer service. Thank you

I have to say my experience with Carlos and the team at Auto Nation Pembrooke Pine Fl was definitely deserving of a five star review. I was searching for the perfect Mercedes for my daughter?s Christmas and didn?t need to go no further than here. The deal was seamless from beginning to end. We were from out of town and were in and out of the door in record time with the best customer service ever. I will most definitely continue to purchase from this dealership.

I'm encouraging my wife to take care of her own vehicle, so when I'm not available, she can can do so on her own. She feels more and more confident after each visit , because of Stephen Douglas. My wife brags to me after each visit and talks about her car like she's all knowing, now. I have personally emailed Stephen and thanked him for making my wife feel so, at ease during her visits.

Excellent customer service from the start off the service to the end. All questions were answered when asked.

Excellent and fast professional service. Facilities were very good.

Rey in service is top notch! he is so friendly, fast, and that is something every company needs. I am so happy that he is on my team! Service Manager, Gonzalo is amazing. I have been working with him since 2014 and he is the best. reliable, fast and easy to work with. thanks to both! Kelly Romero

I went to replace one of the mounting/jack holder. This piece should be flushed with the vehicle but it’s not so if you go over a curb, it snaps off. The piece is economical but the labor is more than double the price to glue back in. The total wait time was 5 hours to replace that piece, update software and receive receipt to pay. They didn’t even replace the license plate holder as they promised, mine defective. The final cost of the repair was more than what they quoted me 3 days prior when I committed and agreed to do the necessary work with them. There were no snacks, loaners or ride over to your residence which was less than 10miles away. I heard that Mercedes provides such great customer service but that was not the case in this one at all. I will never visit this Mercedes dealership again.

My service advisor (Pedro) was very professional and explained all the services and cost. I was given a loner car for the day and was notified when my vehicle was ready. Thank you

Excellent service from service Advisor . Service was done with in time frame was told.

Great service was provided by the dealership team.

Great customer service and sales was very interested in helping me make the right choice of vehicle

Was trying to wait until all the issues were resolved before reviewing this dealership anywhere, but my patience has run out. After-sale customer service has been abysmal. They're very quick to reach out and ask about getting their perfect review to MB Corporate, but not when the customer actually needs assistance. Been going back and forth with this dealership for three weeks after my temporary registration/plate has expired and have gotten no where. I've spoken to my salesman, the sales manager, the finance manager, and been in touch with AutoNation via Twitter, email, and chat and still have a car that's illegal to drive. Been told multiple times a new temporary tag was being overnighted to me and I still have nothing. I guess expecting any sort of customer service after dropping almost six figures on a new Mercedes was too much to ask. Feel like I'm getting the run around at a Kia dealership.

My thanks to Rick Castro, Service Director, and Roberto (expert Mercedes tech) for exemplary work on my vehicle. Also William Jaramillo deserves high marks for his complete assistance with the Auto Nation Collision Center to expedite the fender repair of my Mercedes Benz.

Customer Service, location and great coffee..!! Alex Ruiz is phenomenal..!!

It?s always a pleasant and thorough experience. I have Stephen Douglas, who is always exceptionally polite and responsive.

Alex Ruiz he is great ! Always attentive and helpful, goes the extra mile to make customers happy.

excellent service and I appreciate all the help and professional courtesies

The sales person was very detail with the presentation of the vehicle. The sales person at the end of the day, she left me to help another customer who didnt have an appointment. I recommend she does not repeat that action. I went ahead and still gave her the business and bought the car. Twice she scheduled to teach me the dynamics of the vehicle, but has never complied with scheduled. The customer service was not good, however, the financing was great and the time to apply and negotiation was good also. I will continue to do business with you guys. Just take care of some house work. Thank you!

The sales person is very nice and knowledgeable, his name Anthony Toro, we had great experience with him , he can answer all questions.

Excellent Service. The Best !!!!! Joseph is very knowledgeable and helpful !!!! Thank you so much! We had an amazing time !!!!

Great service by Charles, was very helpful, answered all my questions. And added extra air to my tires

Easy to get an appointment. They get your car in and out fast when waiting for your car to get fixed. Highly recommend

Excellent customer service, Pedro is the best, I will recommend him to anyone 😊

My service agent, Charles is very accommodating and courteous, enjoy working with him

Excellent service!!! Go see Rey, he’s the best.

The experience was great and I felt very safe. I made an appointment and they were on time.

The customer service provided by Alex Ruiz was excellent, as usual. After replacement of passenger air bag (recalled) a few issues came up that were fixed next day thanks to Alex.

Chris M was great! he was profesional and and let me know exactly what I needed!

Awesome service with the best deals! Go see Miguel for the best service & deals. Thank you so much!

Good experience, timely delivery of the car. Clean and prompt.

Everything went great Moises Cisneros was really really professional and Courteous. Looking forward to doing more business with you guys in the future Thank you Moises

Really great place to buy a car get your car serviced have them fix tires whatever the issue they really take time and they do the best to make all their clients happy so far so good

Orestes is a great person and salesman. I will recommend him to our friends and family.

Five stars to Mercedes Benz. Excellent service reflects their cars.

Servicio horrible , no le importa nada

Charles is a great service advisor. He is very professional and informative .

I was very pleased and satisfied with service and interest Mr Hall showed on my visit there, He was very professional and knowledgeable of the process. Mr. Hall is an asset to your organization

John Cook is an amazing professional. I had a pleasant experience buying my first Mercedes-Benz and certainly I will buy many more in the future. The A220 is very comfortable, modern and elegant. Happy customer!!!

I had the best experience in Benz at Pembroke Pines from start my sales person Joshua was informative explained all my possibilities (incentives,payments)for my trade, and still I went to west palm beach pompano and ft lauderdale were they had less inventory sale pers was rude careless and didn’t provide options.. Joshua at Pembroke Pines is your man he and his manager are Pros and the have the most inventory of south Florida i did my research 5 stars ⭐️ to them

as always Pedro excellent person !! The repair of my car took more time than what they had told me but everything was fine, when they took my car to wash it I noticed that they took too long, I walked to where the car wash is and I saw that my car was just coming out of the car wash, I was waiting and waiting and I noticed that the person who was driving my car did not move, after 10 minutes I approached and noticed that she was playing with her cell phone! So I asked her, did you stop playing with your phone? because I have to go, she did not answer me, he only moved my car where it should have been moved 10 minutes before without wasting my time.

The service provided was superb. The waiting and rest rooms were clean and comfortable. Thanks for the welcome you show to your customers.

Excellent service, on time and very courteous. My concerns were attended to my satisfaction.

very clean and awesome people

Excellent Service , Very Professional Dealer I recommend

Poor / lack of customer service. It is a CPO vehicle and the car was in needed of some warranty repairs. I was I will be contacted so I can bring the car and get a loaner so the repairs can be done . Here it is almost a month and I am still waiting. When I call them it seems like I was bothering them. Definitely NOT the Mercedes Benz I expected.

Joshua was so nice and professional. The customer service at this location is Outstanding!

Knowledgeable and customer centric-5 Stars!

Syed Bukhari (Sales) and Sergio DeLeon (Finance) helped us with our recent purchase of a new GLA 250... couldn’t be more pleased with the experience!

Charles Campbell is my advisor and he’s always excellent! I drop my car off and he takes care of the rest. Very professional, informed, and helpful. MB offers complimentary rides to where you need to go as you wait. And, they wash my car and make picking up seamless.

Excellent service with Jay Sagastume She should be the manager their first time no waiting, right on time, she knows howcto treat her customet?

First, a shout out to Alex who is the best employee Mercedes of Pembroke Pines has! Top quality service and repair. The best part is the first class treatment and keeping you abreast of the status of your service. If you are taking your Mercedes anywhere else, you are missing out on being taken care of by the top notch service department at Mercedes of Pembroke Pines.

Poor communication and subpar service! Do not come here if you’re looking for quality service. Also, they steal things out of your car take your car to a different Mercedes location save yourself the headache

Great experience. No issues at all. Scheduling, actual work and communication. All worked fine. Thanks

My service advisor Alex Ruiz is the best Always responsive

Mr. Carlos Gonzalez is an excellent salesman. He desires a 5 stars.

Could not find the problem. Came back home and bought a new battery. Problem solved !!!

The vendors and management were very kind and helped me make a good decision in the vehicle we bought.

My car was returned twice without the issues resolved-

Stephen Hall my service rep, was very attentive to my issues and complaints and is always helpful.

Alex Ruiz our service advisor is a true pro and asset to the brand.

Excellent customer service. I am very pleased with the professional and service provided by the Service Manager assigned to my account. Please note Orlando is an asset to your team and the reason why I continue to schedule my appointments with your dealer. He cares about providing highest quality service to his customers.

Very good service in general. Highly recommend this dealer.

My wife received excellent service on her latest visit to MB. This doesn't surprise me, because Stephen Douglas has done the same on every visit to this facility. Most woman are nervous about dealing with mechanics, as was my wife on her first visit. My wife is very picky, when it comes to being waited on and sanitary facilities. MB and Stephen Douglas must have made a very big impression because I received a phone call, bragging about her treatment, before she got home. Her confidence is very high, now, and wants to take care of her own vehicle needs. That's the ultimate compliment, as far as I am concern.

Simply outstanding customer care. They take care of everything i may need assistance while visiting them including the shuttle service, coffee, interested to know my needs and provided a clear expectation of what i was to receive as a service on regard of repair, cost and time. Gonzalo, who is the service manager makes sure to meet their customers expectations. I am very pleased with Mercedes Of Pembroke Pines.

The Quality of Customers Care from the Sales Department through the Service Department.

I live in dade county and drive up here for any issues with both my cars. Service adviser Charles was professional as usual. Best thing is that they don’t try to upsell you anything unless you need it. Not the case with the Mercedes Benz dealership in south dade

If you’re in the market for a new car definitely contact Miguel S. He’s the best :) 786.546.2131

I couldn't be happier with my purchase due to the customer service provided by John Cook. He thoroughly responded to all my questions and was able to run numbers via phone (instead of having to go in, which is a bit far from me). When I arrived, the car was ready for a test drive and paperwork didn't take too long. The new tag and title was ready for me as well. The location is beautiful and very clean and everyone seemed very friendly. Even the finance manager, Jorge Montoya, was so friendly and did not push to upsell warranties etc. Thank you thank you!!!

I couldn't be happier with my purchase due to the customer service provided by John Cook. He thoroughly responded to all my questions and was able to run numbers via phone (instead of having to go in, which is a bit far from me). When I arrived, the car was ready for a test drive and paperwork didn't take too long. The new tag and title was ready for me as well. The location is beautiful and very clean and everyone seemed very friendly. Even the finance manager, Jorge Montoya, was so friendly and did not push to upsell warranties etc. Thank you thank you!!!

my advisor was professional and my experience was delightful

Excellent service. Express service was done while waited at the lobby.

great service,friendly attitude,quick response,ready on time

Steven Hall provides excellent customer service .

the price of the battery is way too expensive I was charged $351.45 to replace a battery. I could've get a battery for much less. I am very disappointed. My service advisor is wonderful, I understand he quote the price that the dealer has set forward to charge customers. Awaiting for your reply. Another Disappointed Customer: Mr. Jocelyn Jeanty

Excellent Service, Premises and Staff involved in Sale process or servicing your car

Christian was awesome, made the whole experience easy to deal with.

Staff was awesome friendly and efficient.. Stephon Hall was my advisor very knowledgeable ! Answer all my questions and concerns on my vehicle. I would always recommend the Mercedes Pembroke Pines location

Charles Campell excellent customer service very professional

my service advisor Steven Douglas is the best...not only professional and respectful but takes time to explain all that is needed to for the services that is due...

Service department is very on organized the first time I brought my sprinter in there they’ve lost the keys took them over five hours to find the keys. This time when I took it in with an appointment that was made almost a month ago for a recall they didn’t have the parts no excuse they had my van so they should’ve had the parts on handNow I have to wait for the parts to come in and reschedule another appointment very poor organization for a service department

Awful. Wort place ever Lied about car when going to purchase and went to another place to buy Went here to service and they lied again will never go here again

This dealership is the best, the management and staff when above and beyond to make sure my wife and myself was completely satisfied, Moises did an awesome job, you are the best. We are very happy, thanks.

My sales rep Joshua was great!

Good job.. they cleaned the car very well. However, it took too long.

Outstanding customer service

I had a great experience getting my Mercedes-Benz GLC 300 repaired at Mercedes-Benz of Pembroke Pines. The staff was professional and polite. The wait time wasn't bad. And the cost was minimal. My 2017 GLC 300 had a Auxiliary Battery Malfunction message displayed on the Multi-Function display Friday. Monday I went to the dealer to get it replaced. The technician took care of the matter in 2 hours. The cost was $223. My SUV received a courtesy wash. And I was on my way. Thanks Mercedes-Benz of Pembroke Pines.

Fast and friendly service received from Pedro. Thank you.

Came in for a simple oil change and told my service rep that there was a pinging noise when I start the car. The service rep said no problem he?ll ask the mechanic to check it out and let me know. Later that afternoon, I received a call saying the car was ready for pick up. When I arrived to pick up the car / I was passed onto another rep to make payment. I asked about the pinging noise. And the new rep checked the notes to no avail. He then called the original service rep Alex and asked him. Alex?s response was that I needed to pay $195.00 to find out the solution of the pinging noise. Why wasn?t this said in the morning when I dropped it off? I could have paid it then and avoided this wasted day. My time is just as valuable as Mercedes Benz - for me to have to return another day when they already had the car For hours. Very disappointed.

For years I have never been happy with the service center, I really did not have a choice as there are very few MB dealers. until yesterday with my service advisor, Stephen Douglas He was so friendly, courteous & eager to please. What could have easily been a 4 to 5 hour wait, he got me out in 2.5 hours. My vehicle was returned to me with my settings in place, vacuumed & washed. Thank you Stephen ! People do make a difference.

I would absolutely recommend Mercedes-Benz of Pembroke Pines. My experience was like none other and that’s in a exceptional way. Charles Campbell was amazing and it was the best Experience I’ve ever had dealing with service departments. He was professional and very knowledgeable.

Excellent treatment, I?ll always go to this dealership for all my services

Joshua Rodriguez help be getting my new car. Excellent service, efficient and satisfy.

Thanks to Bert Martinez and his Team for their exceptional service.

Very courteous employees and knowledgeable. Clean and sanitize environment

Mikael was excellent , very attentive and completed on a timely matter

Prompt and accurate customer services.

Charles Campbell was a champ. Very professional in his job. highly recommended.

Great experience! Hassle free! You get what you pay for! My salesperson, John, was great!! 👍🏻👌🏼

They have amazing customer service skills.

Great thank you for the service but why so much info

Thank you Gonzalo and Rey for always providing great service! ⭐️⭐️⭐️⭐️⭐️ every time!

Did an oil change, rotation, and alignment and they charge me +/-$800. I can do the same for +/-$300 (and i am exaggerating). Won't be back in Mercedes dealership again... Don't see why they will take advantage of people to over charge them so much. I understand a little more because it is a dealership but this is ridiculous.

smooth and easy service transaction!

I am in LOVE with my Car! Carlos Montenegro really helped me make my decision on which car to get. I was between a Land Rover Or Mercedes, but with the amount of knowledge Carlos gave me, it made it easy for me to pick. He explained al the security features and even if he history of Mercedes. Very patient and gave me various options so I can decide between. I feel that I was given a great deal and will definitely recommend my friends to go here! Thank you again!

I am in LOVE with my Car! Carlos Montenegro really helped me make my decision on which car to get. I was between a Land Rover Or Mercedes, but with the amount of knowledge Carlos gave me, it made it easy for me to pick. He explained al the security features and even if he history of Mercedes. Very patient and gave me various options so I can decide between. I feel that I was given a great deal and will definitely recommend my friends to go here! Thank you again!

i had the brain go out in my 2006 original one owner .ttthank god the parts department explained it was under warranty and they would fix it no charge. amazing luck great help. thanks run like new. thank you amazing reason to keep my car still love i6t.

If zero stars was available....in 35 years of purchasing cars,this experience was unfortunately the worst i could have imagined...im still in shock at the unprofessional conduct by the sales,manager of sales dept. .if you expect courteous service,go elsewhere..once they have your money,you are dirt to them..they will not return your calls,and when you finally get them on the phone to discuss important issues about your purchase, you will be treated horrible. They pass the buck to the next person, and do not stand behind their words...I just wish the actual owner of this establishment knew how badly the customer is treated

No personal service, not like before. But understand

Stephen Hall provided excellent customer service and attention to details. He insured my safety as well as the safety of my vehicle. He found a way to help me get the necessary service in trying times. Thanks!

Best dealer!!! Moises Cisneros and Bert Martinez are the best. Outstanding customer service!!!

Great implementation of COVID practices. Dealership was clean and very organized

Great service representative Pedro Rodequez On time good work

In follow-up to my phone call on 4-17-20 to the GM of Pembroke Pines Mercedes - Benz as kindly requested by the dealership, I still have not received a copy of the multi-point check that the dealer did on the used car I purchased in March. The GM was very kind on the phone call. He said he really could not do anything about the missing floor mat, excessive road rash on the wheels, the numerous paint ships on the rear bumper deck top or the brake noise that I registered upon delivery of my vehicle as it was a used car. However, he seemed fairly confident that he could share a copy of the car’s multi-point check for my reference. 10 days later, I have heard nothing back. I just think this is so atypical from a dealer who represents the world class marquis of Mercedes-Benz. If I was not 4.5 hours away, I would pop in and have a visit via-a-vis. If this, too, is not available, at least kindly let me know.

This experience was the best transaction by far! I have purchased/leased several cars in the past but this was my first time at AutoNation and it will not be my last. Both the sales and associate and finance manager were friendly, warm, and very thorough and supportive. This is the beginning of a long lasting relationship and I will never purchase/lease another vehicle unless it is from Mercedes-Benz AutoNation. Thank you all for making my first Merceds-Benz purchase a wonderful and lasting experience. I am still enjoying my new car.

Alex was extremely helpful, professional and had me in and out of the dealership in a very reasonable time frame! Highly recommend this Mercedes Benz dealership for service!

I am extremely satisfied with the helpful and professionalism of the staff that I received from an early follow up phone call to pick up my car , the how they had me in and out of the dealership in a very quickly time frame! Highly recommend this Mercedes Benz dealership for service!

Leased a new car 5 days ago. Sales person was very nice and professional. Unfortunately started having issues with car on the 3 rd day and exeprience with service department went downhill still waiting to hear about the car. You need to improve on service customer service.

My buying experience went very smooth. I knew what I wanted and they provided "just that".

Excellent service and the staff are very professional in dealing with the costumer.

We always go to this dealer for our cars. Syeed is very accommodating and easy to work with. We will not go anywhere else.

Great and very Professional Services !!!

Amazing customer service and vast selection of new and certified pre owned Mercedes Benz and most luxury automobiles. management is very friendly and gave me the best terms I could find.

They did an amazing job. They came and picked up my car and brought it back during these crazy times. They were careful and paid attention to the details.

Took my car in for a defective left rear tail light, they gave me a loner cause they had to order the parts, the process was easy and painless considering the circumstances, very please with the help I have got.

My experience with Mr. Hernandez was excellent fast and efficient Will definitely Recommend Mr. Hernandez to my friends

There’s no place like it starting from Bert Martinez to MOISES CISNEROS to robert Montoya what a great team they really make you feel special the store is impeccable you actually feel relaxed while choosing a new car the delivery everything since you walk in the door til you leave all the staff very friendly courteous and professional would not shop anywhere else oh by the way the coffee is GREAT

Professional attention Great communication. Excellent location.

My service advisor Rey Hernandez is outstanding. I value his honesty and concern for my best interest. I receive excellent advice & direction and I totally trust his judgement.

Steven Hall is always professional and goes above and beyond. Thank you for your help. William in the collision center is professional, courteous and knowledgeable. Thank you for your assistance and making my experience exceptional every time.

Stephen Douglas was very professional, friendly and knowledgeable of all aspects of his job. Because of him and the rest of the staff I definitely will be back to have my C300 Serviced. Marco the shuttle driver was very friendly and pleasant to talk with.

This dealership provided we with an excellent buying experience. They made the process very easy, great communication with the salesman. The salesman was not "pushy" and made it a delightful buying experience.

Departamento de servicios

Excellent experience. Best customer service received from Moises Cisneros

All the knowledge and customer cares from Andres and the sales managers make me feel very secure on the process and the commitment, Thank you guys

Carlos Gonzalez was professional and made my experience delightful. This is my second vehicle purchase from this dealer. Kudos!

I was very satisfied with the car service

As usual a very commendable customer service provided by the personnel like Mr. Medrano, Service Adviser who spend time explaining the process in the service/repair recall.

Syed is Excellent in helping me to choose the best one for me. I have been working with him for a decade with multiple cars. It's a wonderlful experience in renewing our lease with the Best discounts and within short time(Really within Hours)... Syed helped us a lot for choosing the best car for our needs and explain all the things related to the car and its finance and everything in a excellent way. Syed you are the Best. Thanks again.

Service Advisor Pedro was excellent. Great service , professional and very knowledgeable

AWESOME EXPERIENCE!! Thank ypu to Moises Cisnero very professional was treated like a Queen!

This has definitely been one of the best experiences I’ve had at a dealership. From Seraphina’s outstanding attention and helping in EVERY way to make the experience go smoothly to Ricardo and John’s absolute willingness to help me get to where I wanted to be. I will definitely be recommending this dealer and their team! Sera, Ricardo and John thank you so much for ALL your help and for going above and beyond!!

I like my service assistant Rey Hernandez he is very knowledgeable and always ready to help me with any question I have.

Top notch service! The manager, Rick, in the service department is absolutely amazing. He followed up continuously and I never felt out of the loop. Thank you so much for your outstanding service!

Sera Bruno hit it out of the park for my 19 year old. She showed great patience, almost as a Saint! I was looking for a “good” used car for my son. She understood and offered options. We went to three different lots and, after 5 hours, she snagged the perfect car, tied a red bow on it and showcased it for my son. She is kind, knowledgeable, smart and truly cares about her customers!

My service advisor could have been more accommodating. I inquired about an issue with a tire that was not addressed although I purchased tire maintenance.

Professional and courteous Service Advisor. Timely service

Excellent experience great dealership and good service

The service department is good

Jerry is the best! He helped me lease my first car! The first person I spoke to automatically said I would not get approved because I have never had a car in my name or an extensive credit history. When I came back a second time determined to get the CLA, Jerry did all that he could to get me approved and at an affordable price. He was so chill and made me feel comfortable throughout the whole process. I am so appreciative of all that he did. Jerry and the rest of the team are excellent.!

Jerry is the best! He helped me lease my first car! The first person I spoke to automatically said I would not get approved because I have never had a car in my name or an extensive credit history. When I came back a second time determined to get the CLA, Jerry did all that he could to get me approved and at an affordable price. He was so chill and made me feel comfortable throughout the whole process. I am so appreciative of all that he did. Jerry and the rest of the team are excellent.!

Gerardo was extremely professional and courteous. Great overall experience! Only issue was the wait in the finance department.

I was very pleased with my new lease experience after turning in my old lease. My sales man Syed is an amazing veteran in the industry who made my experience a wonderful one. If you are looking to purchase or lease a Benz give him a call. You'll be glad you did!

This has been the WORST car buying experience ever! I am scared to refer anyone to Mercedes-Benz of Pembroke Pines. It felt as if I purchased my car from a shady ?buy here pay here? style dealership. I am exhausted from expecting more from them. They promised me a SD card for my Navigation and spare key fob that I have YET to receive... ( this is day 3) Before I arrived to the dealer I was told that my tags will be done, and they were not. I was prompted that they will mail my tag to me at a later date DESPITE having my old plate for more than 3weeks. This process is taking entirely toooo long. They only gave me one key fob and promised to home deliver my spare, it has been three days and all I receive are excuses to why they have not gone to the Fort Lauderdale branch to retrieve my key fob. I was told ? you?ve done enough we will make sure you get your key... I will even deliver it to you myself.? Turned out to be nothing but a lie. The first day of driving my car my seatbelt was missing a piece that prevents it from sliding to the bottom/ under driver seat... instead of enjoying my car I had to go back to the dealer to have them fix something that they should of caught. While waiting inside this luxury dealership during lunch hours you would think they would provide more than water and coffee... the dealership has no way of treating their customers with empathy or appreciation. A simple basket of snacks while waiting for your car to be serviced would have meant a lot especially if younger children came along. Day two, of driving my car I received a message on the dash that says Key Battery Low, which means they gave my key fob to me with a dead battery in it. I was prompted to purchase my own battery to insert at my own risk. I am honestly saddened that a prestigious company like this treated this situation so poorly. This was supposed to be exciting but I am terribly afraid of something else happening and not having the support from the sales team. I traveled over 1000miles for this car and all I received were broken promises, lies, terrible customer service and major inconveniences. I?m truly discouraged and disappointed that my first Mercedes purchase went this way.

Great service, the buying process was easy and the staff was very friendly and kind.

Job done quickly and service adviser very helpful understanding.

The best service . The Best staff I never had a complaint

My service advisor was totally professional and awsome Rey is a very knowledgeable person he guides me with my needs and very fast service

The service was excellent Pedro did a good job 👍