SIMPLY THE BEST BERT MARTINEZ AND MOISES CISNEROS DON'T TRY THE REST. PEMBROKE PINES MERCEDESBENZ

Ricardo Vargas went above and beyond when I bought a GLB for my wife!! Whole deal took 2hrs! Easy process. Finance person was also great!!

Excellent 10 year service on my E550 Mercedes Benz. Much thanks to superb MB technician Roberto Monduy, Sales Manager Robert Baldor, Service Director Rick Castro, and appointment employee Romeo. Vehicle runs like a new car !

Very big well-stocked and very clean and very polite people

We have a wonderful experience from the moment we walked in until the moment I drove out with my new SUV. It was quite a relaxing ordeal, friendly, smooth, transaction. I will share my experience will everyone I know.

I don't know if the problem is MB Usa or the Service. I bought a GLE AMG 63 8 months ago and it is the second time that the car has failed, and I had to send it with a town to repair. After trying to communicate with MB road assistance for more than 3 hours and without success, I sent it with a private one. Terrible the Road Assistance( imagine if you call because an accident) service but worse than such a car failing again. When they call me to inform that my car is ready, I asked if they could send it home, but they respond that this MBUsa service does not provide it. Mr. Orlando who attended me at Pembroke Pines was very responsible, but I think the problems that I ammentioning, are not his responsibility. Very disappointed with the brand.

For the privilege of $70,000 and a CERTIFIED INSPECTION AND VEHICLE you can also be stuck in a parking lot for hours with your s class suv that has 22k miles which you bought a week ago and driven twice. In all reality seems like this dealerships certified inspection process is nothing more than a piece of paper. They don’t even bother to replace a battery where they know it is beyond 50% of its useful life. It makes you wonder what else they have “certified” that should have been replaced.

Received excellent service from Alex My service manager. Work was done quickly.

the best place for get a car 😍🔥🔥🔥🔥 thanks anthony Toro 🔥🔥🔥💣💣💣🏇💰

The best place for get a new or used car thanks ANTHONY TORO ❤️🙏🏻🙏🏻🙏🏻🙏🏻

Thank you for Everything. The waiting area was very clean.

We were treated very well during our purchase of the A220. Deivis Maldonado was top notch and took very good care of us. Highly recommended!

Carlos Medrano Is an excellent case manager. Very happy that I’m in the right hands. Responsive. Definitely going an extra mile well Beyond coverages. Buying two more cars just to work with Carlos. He made my day.

Always received great service , hats off to my service advisor Stephen Douglas 👏, he has an awesome personality ,very professional service was done fast and efficiently.

Great 👍 Dealer Excellent Service

Eddie was very clear with the explanation of services. He went above and beyond and got every detail needed.

I would highly recommend Mercedes-Benz Service department. My service advisor always kept close communication with, always keeping me up to date and thoroughly went over everything that was done to my vehicle. Had a great experience, thanks Charles!

Would highly recommend Carlos Ruiz-Medrano for his Excellent Customer Service Communication & attention to detail, I will bring all my Mercedes here and recommend everyone to carlos @ Pembroke pines MB

I?ve had my old car for 10 years & dreaded having to buy another. SO happy we worked with Joe Melillo & he made the process of buying a new car so easy for us. Amazing customer service!! 10/10 would recommend this dealership and working with Joe!

Friendly, fast and easy service. Experience employees.

Made an appointment over the phone for oil services for my car. Easy to schedule. Arrived on time and didn't take long to see Pedro Rodriguez the service attendant. Returned until the following day to pick up. No problems everything went well. Price of the service is on the high side for just oil change total over $300.00. Will consider other options next time for simple services. Thanks.

It was a great experience, the person who helped me was very knowledgeable of every single detail about my vehicle, and was very diligent to make Sure that everything Was done on a timely matter. Highly recommended

I only deal with Alex Ruiz in the Service Dept. I have been dealing with Alex for several years now. Very professional and honest. This dealership is not close to my house, but I do not mind the drive because I know the car is in good hands with Alex.

one of the worst run service departments I have seen. The customer service is terrible by all the slow moving men in this department. They make you wait forever while they stand around and talk about things not related to work . No women? Never any water available in the "lounge". Styrofoam cups were in a stack at a Mercedes dealership? For buying such an expensive car , this service department is low grade in comparison to others. The car wash is also always closed. I will be driving out of my way to visit others. I would expect this from a Honda dealership, but not Mercedes.

Incredible experience at this dealership. No BS and upfront staff. Larry is the absolute best. He took care of me and was very communicative. Also, Orlando and Charles in Service were extremely helpful. The team here is filled with rock stars. Thanks for the brand new car!

My husband dropped off the car for basic service and our initial impression was not that great. As there was a line of cars backed up to the street to get checked in and it would be 45min to an hour before he would even be able to speak with the assigned service advisor. He ended up leaving the car. Toward the end of day I called to see if it was ready (because no one had reached out to us). The assigned service advisor answered and let us know we could pick up in 15 min. Unfortunately, we were unable to make it back until the next morning where we met Chris, because our assigned service advisor was still unavailable. Perhaps noticing my agitation, Chris worked to make sure we were quickly taken care of and was quite professional. The Assistant Service Manager Alex R also spoke with us directly and he was courteous and professional as well. He provided his card and let us know we could contact him directly for future questions or service needs. Although we never met the assigned service advisor, in the end, I was pleased with the service provided by both Chris and Alex and plant to use this location again in the future.

I went in for service because a message about the brake pads and my brake light indicator came on. I made my appointment 12 days in advance and was told they wouldn?t have a loaner car available. I asked about a rental car and was told my appointment would be notated for a rental. Got there and I had the worst experience ever. First of all, my GLE 350 only had 23,776 miles when I drove in. I was there for all of 5 minutes when I was told that I?d need brake pads all around the vehicle and possibly rotors!!!! Yes, an almost new vehicle and my advisor told me I would need pads and rotors at my own expense. I?m like xxx!!! I asked him to show me. After about and hour and for five minutes, I recorded a text message with pictures of what I was told was my vehicle. I didn?t know what I was looking at. I asked to see the pads on my vehicle for an explanation against the pictures. (Oh, I?d have to take the tires off is what I was told)! While sitting in my advisors office, I heard another advisor tell to another to write a customer up and to put him in a loaner! Yes, I was told that there wasn?t any loaner but here this customer 2 hours after me and he?s being given a loaner car. I brought it to the attention of my service advisor and without him even checking, he brushed me off telling me oh, maybe he made his appointment in advance. I also made my appointment in advance but this guy didn?t even take the time to check. Initially he told me that there wasn?t any loaners and my appointment was not noted for a rental. At this point I was furious! I was about to be robbed of $1700 for a brake and router job on my semi new vehicle and they were making me sit there and watch! Oh no! I asked about the cars warranty, I asked if this was a mistake, I asked why and how not only the brakes but the rotors were bad also? Mind you, I thought it was just the sensors that had gone bad. I had no difference in the way my car felt when I braked. No vibration, no squeaking, nothing! What was going on. Beware of Mercedes? of Pembroke Pines service department! They are definitely not honest and will ROB you when it comes to repairs. I was under major stress dealing with this issue. I spent a lot of time on the phone making calls and complaints! After 2 days off a lot of back and forth, I was able to get the issue resolved in partly my favor. $2100 turned into $250 deductible which I still think was an unfair charge. My insurance should?ve never had to get involved to pay for any parts of this less than 3 year old vehicle rotors. I?m totally turned off from Mercedes? after this experience. My lease is up in a couple months. I?ll be taking my business else where.

I had an amazing experience! Ms. Serafina Bruno is the absolute best! patient and works with you. The entire team from managers to finance to sales was precise and turnaround was quick. I am super happy with my beautiful new GLB 250!

My wonderful Sara Serrafina saleswoman 👩‍💼 the best of all treat me with great hospitality and serve me well. I was approved for the CLA 250 Benz. Thanks to Sergio in the financial department who truly work so hard to get me approved. I am so happy now I truly feel Certified as Benz driver. 😇😇😇 Thank You all for getting me right it was fast and convenient.

I went in for service because a message about the brake pads and my brake light indicator came on. I made my appointment 12 days in advance and was told they wouldn’t have a loaner car available. I asked about a rental car and was told my appointment would be notated for a rental. Got there and I had the worst experience ever. First of all, my GLE 350 only had 23,776 miles when I drove in. I was there for all of 5 minutes when I was told that I’d need brake pads all around the vehicle and possibly rotors!!!! Yes, an almost new vehicle and my advisor told me I would need pads and rotors at my own expense. I’m like Wtf!!! I asked him to show me. After about and hour and for five minutes, I recorded a text message with pictures of what I was told was my vehicle. I didn’t know what I was looking at. I asked to see the pads on my vehicle for an explanation against the pictures. (Oh, I’d have to take the tires off is what I was told)! While sitting in my advisors office, I heard another advisor tell to another to write a customer up and to put him in a loaner! Yes, I was told that there wasn’t any loaner but here this customer 2 hours after me and he’s being given a loaner car. I brought it to the attention of my service advisor and without him even checking, he brushed me off telling me oh, maybe he made his appointment in advance. I also made my appointment in advance but this guy didn’t even take the time to check. Initially he told me that there wasn’t any loaners and my appointment was not noted for a rental. At this point I was furious! I was about to be robbed of $1700 for a brake and router job on my semi new vehicle and they were making me sit there and watch! Oh no! I asked about the cars warranty, I asked if this was a mistake, I asked why and how not only the brakes but the rotors were bad also? Mind you, I thought it was just the sensors that had gone bad. I had no difference in the way my car felt when I braked. No vibration, no squeaking, nothing! What was going on. Beware of Mercedes’ of Pembroke Pines service department! They are definitely not honest and will ROB you when it comes to repairs. I was under major stress dealing with this issue. I spent a lot of time on the phone making calls and complaints! After 2 days off a lot of back and forth, I was able to get the issue resolved in partly my favor. $2100 turned into $250 deductible which I still think was an unfair charge. My insurance should’ve never had to get involved to pay for any parts of this less than 3 year old vehicle rotors. I’m totally turned off from Mercedes’ after this experience. My lease is up in a couple months. I’ll be taking my business else where.

A trustworthy company you can rely on, I hope to go back soon

Perfect service. I had experience in other dealer and I love this location.

Miguel provided us with the perfect buying experience. The car was ready when we arrived and we were in and out in an hour. He has earned a customer for life.

Service was an Excellent Experience .. Very Professional and Courteous?

I called Moises Abadi on Friday morning to inquire about my new family suv a GLS 2022 . The same day at noon , I was driving my new Mercedes-Benz GLS 2022 . Moises was EXCELLENT, He made the process very simple fast and efficient. My wife and kids LOVE the new Suv !! Highly recommend Moises and Mercedes-Benzof PembrokePines.

I bought my first Mrecedes-Benz here, and it was great and pleasant experience from beginning to end.

Very good expierience overall !! Staff is friendly!! Especially the reception area!! Service was great, just a bit pricey.

John was great. Made the process easy and quick. Very knowledgeable and friendly

Just outstanding, great throughout , salesman Mark Issaia, was especially helpful. Great follow up

Our experience started out in a negative manner and it took 2 weeks to get it right, but I appriciate the effort made to make it a good experience. I will keep it short and simple and give a 4 star because it was an adventure that brought along some tears but finally brought smiles and joy to my wife. Thank you Moises and especially to Robert for helping us out.

I took the car this morning, since it was the second time, that it had problems with the module that controls eps, neutral mirror, first they told me that I had to leave the car, to check it and they do not have a spare car, this being a lease Given so much insistence, with the cris tai manager, 4 hours after being at the dealership, they call me and tell me that the car below has a physical blow, that the warranty does not cover it, they had to be a diagnosis at 220 dollars the time and then they would give me an estimate and I had to pay these costs, that is, it is a total lack of respect, I have not had an accident and now they say that the car has a physical blow, in the end I leave the dealership with the car without arrange. It is a total lack of respect! And if the car really has a physical blow, it must have been handled by the workshop. There are no blows to any part of the bodywork, and I have vehicle protection plus insurance and they didn't want to fix it.

El aerea de servicio para que el carro le hagan reparaci�n no es bueno. Siempre tienen una excusa para todo.

Really bad customer service the sale person tel you they going to call you and they never doing,

From pulling in to picking up the staff was courteous professional and aware. I appreciated the fact that the staff acknowledged me my situation and my time. I felt valued as a customer and cared for. I am glad to be a part of the family. I will repeat and refer buisness so long as this culture remains !

After going to many dealerships, and experiencing many unfriendly and negative client advisors; I found the most professional, friendly, and willing to go the extra distance for superb service in Client Advisor, Joseph Antoine. Within minutes I was sold on purchasing my first MB. He is a true asset for Mercedes Benz in Pembroke Pines,FL; and a gem in today's car market!

Excellent service,facilities was pleasure to do business wit this dealer

Wesley Green was extremely helpful and made the process in me purchasing my first car very smooth! I will recommend this dealership to my friends looking to purchase cars this year. 10/10 experience.

All required parts and components were replaced and serviced as stated by Alex Ruiz, the service representative. Alex was very knowledgeable and explained the entire service to be performed. I would definitely give Alex five stars. However, disappointed car was not returned in a clean condition. I personally washed the auto the day prior of service. Car was returned in a worse condition from when the auto was dropped off.

Wesley Green was extremely helpful and made the process in me purchasing my first car very smooth! I will recommend this dealership to my friends looking to purchase cars this year. 10/10 experience.

VERY GOOD SERVICE, VERY CUSTOMER SERVICE,NICE PEOPLE,I RECOMMEND TO EVERYBODY.

Best Place to buy you next vehicle. Great Customer. Great Service Dept. Alex in Service Department is truly wonderful. Keeps me updated on the status of my vehicle. He is always pleasant and very professional.

From the time I purchased my vehicle a Mercedes E350, the service at Mercedes Pembroke Pines, The quality of service has been impeccable including timing professionalism quality of service especially with the gentleman appointed to me for servicing my vehicle whose name is Pedro. Even while waiting, he keeps me updated on the status of my vehicle. I would definitely recommend a specific Mercedes Benz because I’ve been dealing with them for years and honestly have nothing negative to say very happy and satisfied with your services.

Great team in the service department. Charles Cambell and his team went out of their way to get my Sprinter RV ready right before a big trip. Highly recommend Charles and the service department.

After a super bad experience at Mercedes Benz of Fort Lauderdale, I decide to go to mercedes-Benz of Pembroke Pines . My Advisor was Orlando- he is super super professional super helpful make you feel super comfortable. After they replace my 4 tires -I got my car washed inside and outside make it look super new and clean. Highly recommend make sure you go to the advisor named Orlando.

If it was zero I will give -2 Liar’s liars liars …….

Good services even they need more mechanics I hope to keep with them

I recommend Mark Isaia. He is an honest sales representative.

Excellent customer services but spend a lot of money on the annual services, and they returned the car dirty. 😒

excelente. Mr. Oscar you are very very profetional.

Excellent customer service!

I recommend Mark Isaia. He is an honest sales representative.

Excellent service I am pleased with the customer service experience

Toda la experiencia fue positiva. El servicio brindado fue excelente

Charles Campbell excellent and a pleasure to work with. He is very knowledgeable, helpful and all around provides a great service. Dealer service my car in timely manner and got it back after car wash over all great service.

The agents at this dealership were very friendly. We found a car that we were searching for. I am looking forward to using my new car! Thank you for your time and service!

Sayed was an amazing sell’s person he addressed all of my concerns was extremely professional and made sure that I walked out the dealer with the car of my dreams extremely great Full as well as financial team really amazing and attentive. 10/10 recomend

My car went in for sunroof repair. It took them four days to fix it. I got a loaner car.

My representative very warm in welcoming you to come again, by communicating with you and asking questions. And he was my representative almost 10 yes great guy

Excellent?.. Steven is a very professional person A+

Rolando Dominguez received my Mercedes at Mercedes of Pembroke Pines, Florida and took care of the repair immediately. Great customer service.

Anthony Toro was a fantastic salesman. He made sure he did everything possible to make my experience at Mercedes memorable!! He was very transparent and had excellent product knowledge.

Staff was friendly and professional perfect place to get your deal

Great service! My advisor, Charles Campbell, made the service process stress free, and very informative. Thank you!

Special thanks to Sera Bruno for helping me. From ordering the car to financing, the process was very easy with everything upfront. I’m very happy with the sales and service Mercedes-Benz of Pembroke Pines and Sera provided for my ‘22 C Class and my mom’s 22’ GLE. Probably the best Mercedes dealership in SoFlo. Ask for Sera Bruno!!

Excellent service as usual. Alex was great. The dealer always impresses me with cleanliness and timely service.

I have the best service adviser. His Name is Orlando in the Pembroke Pines Mercedes Benz. Love the way they greet you and take care of you from the time you pull up with your car to the time you leave. The service department from Mercedes Benz of Miami should take a class from them to see if maybe they improve some.

Great experience great people great price, ! ! ! !

Warranty visit. Took care but no loaner or rented car was provided while they took 3 days to solve the issue. On a Mercedez Benz vehicles category customers expect a different value added service, otherwise what's the reason to use such branded car if service is same as a regular brand? MB should care for a valued user experience to differentiate from the competition and required dealers to do that extra mile for customers.

Prompt and reliable service. Team is very polite and respectful of your time.

The service is beyond excellent and professional! Charles Cambell is knowledgeable and always accurate about my cars. The service dealership is the place to visit when servicing your Mercedes Benz!

Great service yesterday from my drive in to picking up my car later on. Thank you Charles Campbell for an easy service on my car!!

My experience was very good my advisor was Carlos Ruiz Mereno

Great Service. I’m very pleased with Mercedes Benz of Pembroke Pines’s staff ! Thank you

My Service Advisor, Stephen Douglas is amazing. He always takes excellent care of me and my vehicle and makes sure I have the most pleasant experience. The entire staff is friendly and helpful always. This is not the closest dealership for me anymore but I keep going back because of Stephen and the team.

Timely, hassle free service.

Excellent service Yasmani was on top keeping us informed and the car was ready when promised

Eddy was our service advisor. It was a Saturday, you know how that can be, but our vehicle was ready & washed by the time he said it would be. Another thing, my settings for mirrors, seats, windshield washers, lights, radio, etc, were not changed, & I did get new windshield wipers. A plus for me when my settings are not changed or returned as I had them.

My battery died and I had to use the Mercedes Benz roadside assistance to jumpstart it. Mercedes Benz of Pembroke Pines was able to accommodate me even though they were Completely booked and I had no previous appointment since they realized I could not turn off the car because it would not turn on again.Thank you.

Best car purchase experience I have had for a while!! Sales rep Robert was extremely helpful and answered all of our questions. The whole purchase toowould definitely recommend k about 2 hours from start to finish. I also got top money for my Jeep that I traded in.

Had an amazing experience at this dealership, Carlos Gonzalez had me in and out with a test drive and financing in under 3 hours. There was no games or hidden fee's and he even helped get me a business incentive to take an extra $2500 off sticker. This was by far the easiest car buying experience I've ever been through!

Immediately attended to and service rep greeted me. Explained exactly what I needed during this particular visit and communicated throughout the day. Car was cleaned inside and outside. Great experience. Thanks Carlos.

Had an amazing experience at this dealership, Carlos Gonzalez had me in and out with a test drive and financing in under 3 hours. There was no games or hidden fee's and he even helped get me a business incentive to take an extra $2500 off sticker. This was by far the easiest car buying experience I've ever been through!

Mercedes Benz is a luxury brand, so when you call with a maintenance issue you expect that high level of service. AutoNation (Parent Company) makes millions and they can't have loaners on hand for customers? The service advisor was polite and kind, and they do offer a Lyft to your house, but my question is, why can I take my Lexus to the Lexus dealership on the same road and have no issue getting a loaner vehicle, but when I go to Mercedes Benz I can't get a loaner car? It took 2 days to change an alternator and I dropped the vehicle off at 8:30 in the morning, and received a call at 12:45 pm that they were actually working on it. The bottom line is if you have a luxury vehicle dealership that people pay top dollar for, you need to provide the same level of service. I guess I would be just as satisfied if I owned a VW since I would be receiving the same level of service. $2028 for an alternator change! Something to consider when you need to do some work on your Benz.

I purchased a beautiful very low mileage preowned vehicle from Gerardo and needed a few follow up items after the purchase. Gerardo was exceptional both during and after the purchase. I highly recommend that any prospective purchaser seek out Gerardo to work with.

Awesome service. My car received a thorough checkup and to my surprise they found a nail in my tire and replaced it. Highly recommend!!!

Antony & Pinder were great to work with!

Process was very smooth and fast

This was my first time at this dealer and after my experience I decided I had to write a review to commend this dealership for their superior level of customer service, their great selection of vehicles (specially now in days) and the fast and friendly sales team that genuinely want to help you throughout the whole process. Thank you Robert for all of your help!!

excelente atenci�n y trato, r�pido muy amables y atentos.

Let me tell you! Antony Toro is the best ! He was very professional and sweet and helped me get my dream car . He had a lot of patience and overall great person. I definitely recommend him and this dealership.

steering wheel full of grease

This is my go to dealer when purchasing a car. Superior customer service. I definitely recommend Toro as your sales person as he will go far and beyond to satisfy your needs. Definitely my go to person there.

Hi my experience at Mercedes Benz of Pembroke Pines with Steven Douglas was great. He gave excellent customer service. It was my first time surviving my vehicle at this location but was not sorry. I will choose this location for future service . GREAT JOB !!!!!

Staff courteous professionals and quick to assist. They will go the extra mile and provide shuttle service if no loaners are available. I would recommend them

Buying out a lease that I had from an out of state dealer.

Realmente muy buena la experiencia en esta transacci�n de la compra por la rapidez , precio y amabilidad

Thank you for your support during the sales and financing process.

great customer service

All loved every moment I spend at Mercedes Benz of Pembroke Pines. Since , the moment I walked in everyone was very helpful especially my salesman RICARDO VARGAS!!! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼 Ricardo was very helpful! He listened to everything I was looking for on the 20222 GLC 300. He made everything possible! I’m very excited & pleased with my new car. I highly recommend Ricardo Vargas. Sincerely, J. Ortiz

Very courteous and professional, both the dealer as well as their finance representative, no games, no BS, no wasting time, a truly exceptional experience.

We are really happy with our purchase. Moises Cisneros was extremely professional, very attentive, treated us always with respect and answered all our questions. He made the whole process seamless. Great store, great staff, I totally recommend it.

Great customer service experience. Yasmani always kept me up to date on everything they were doing to the car. Great job!!!!

Lets see how long these dealerships stay in business. Marking up vehicles 100k is a good way to do that. You see. Overpaying, on lets say, for a semi truck that will go to work and make you money makes sense. And I will not hold the grudge with the dealer. But paying 290k on a 180k msrp G-63. So I can drive around. That is a pure disrespect. There are two answers to this dealers behavior. Either they think that its just a Mercedes, and overpricing, using the shortage of everything as un excuse, will make people feel more comfortable spend that much for a brand that helps low self-esteem rich old money people that are trying to drown the sorrow with the G Wagon. Or just simple following the trend or the other dealers. But the flip side is. Instead of taking advantage of the situation to get the customers for life. But no. They will loose potential prospects that got to the top of the entrepreneurial ladder by making smart decisions and working hard for their life perks. Same ones that are killing the old money rich kids market. Anyways. You would think why is this guy taking time of his busy schedule to write this. When you get to this point, you will understand, that saturated markets exist because uneducated, and unprofessional are overflowing and coexist because they are not being PUNISHED for the bad business. They are here to hustle, scam. And unfortunately it works. There are all kind of different out there. And not everyone can make it. Be smarter then the rest. Work hard. Do your research. Dont rush. Be the part of the new order of, you play s games you win s prices. Stay wealthy and good bless

I found the entire team, very helpful, attentive, kind and professional, Carlos Montenegro helped me go through the whole buying process easily and patintly, explaining with details what the contracts were about... Also Pedro Rodriguez at maintenance was very helpful and patient ....) I hight recommend them

I am BEYOND disappointed in the most recent service I have received for my G Wagon. Communication is poorly done between the service agent and the service manager. I drove 45 mins to go pick up my vehicle (after being told it was ready to get picked up) just to find out when I arrived that it was NEVER completed and needed to stay for an additional day! I was told with NO REASON why it needed to stay (even when I asked). This incident was just icing on the cake from other issues I’ve had with the service agent Carlos. Before this, ( which I never left a review about because I wanted to brush it under the rug) communication between the service agent and I have been horrible! Anytime Ive called to check on my car for pick up, he NEVER ever answered a single phone call of mine. The he tells me that he doesn’t really listen to his office VM’s. ( so why do you even have a office phone) and the best way to reach him is by text/call on his cell phone (okay). After getting this info from him, I’ve tried to contact him on the status of my vehicle through his requested method of communication and his response was still the same….. ZERO! Please don’t tell customers one thing and completely do another. Now with this most unacceptable experience with my vehicle not being ready after I was told it was ( and was given a $60 dollar - I’m sorry I messed up discount) I will never come back here and will find another Mercedes dealer to service my G Wagon. I won’t be burned again by this place and with the horrible customer service to top it top. I would be a complete fool to ever come back here again.

I am BEYOND disappointed in the most recent service I have received for my G Wagon. Communication is poorly done between the service agent and the service manager. I drove 45 mins to go pick up my vehicle (after being told it was ready to get picked up) just to find out when I arrived that it was NEVER completed and needed to stay for an additional day! I was told with NO REASON why it needed to stay (even when I asked). This incident was just icing on the cake from other issues I’ve had with the service agent Carlos. Before this, ( which I never left a review about because I wanted to brush it under the rug) communication between the service agent and I have been horrible! Anytime Ive called to check on my car for pick up, he NEVER ever answered a single phone call of mine. The he tells me that he doesn’t really listen to his office VM’s. ( so why do you even have a office phone) and the best way to reach him is by text/call on his cell phone (okay). After getting this info from him, I’ve tried to contact him on the status of my vehicle through his requested method of communication and his response was still the same….. ZERO! Please don’t tell customers one thing and completely do another. Now with this most unacceptable experience with my vehicle not being ready after I was told it was ( and was given a $60 dollar - I’m sorry I messed up discount) I will never come back here and will find another Mercedes dealer to service my G Wagon. I won’t be burned again by this place and with the horrible customer service to top it top. I would be a complete fool to ever come back here again.

Good service and professional one time .

Honest and very transparent service.

I enjoy my service advisor customer service attitude. Very likable. But you really have seek the nice ones out. The staff and service at the location leaves little to desire. From sales to service. They all need training in customer service satisfaction. Though the brand speaks for itself the service to get the brand is lacking. I didn't rate dislike but it's not far from it.

Entire staff is professional and very attentive. The process was very smooth and convenient. I would recommend selling your vehicle to AutoNation is the best route, as they provide great offers. Mr. Pinder Perez has outstanding customer service skills and very well spoken.

Charles is very knowledgeable and polite 👍🏽

William Gonzalez was my sales person, excelente and profesional person.

John Cook Es un excelente vendedor de autos, me ayudo mucho a escoger el mejor carro que se adapte a mi familia . Tiene un gran conocimiento en estos veh�culos y adem�s me ayudo mucho para escoger el mejor financiamiento !

Courteous, respectful & patient service . I appreciated the detailed explanation given by Charles. He was thorough & helpful to my situation & needs . Thank you !

It was a pleasure speaking with John Cook about the 2022 Mercedes Benz GLE 350. His professionalism, knowledge and customer service delivery were exceptional.

Charles is absolutely the best. Thank you! The loaner car department were great too!

Excellent service, Rey was very friendly, professional staff, amazing service, they washed my car, and it was ready the same day !!! i am very happy with the service. i will come back for my next service.

Definitely would recommend this dealer. professional staff and clean facilities. Ricardo took care of everything!!

I scheduled my service for tire, and went on time, Douglas was there to help, he listened carefully and then detailed what is going to be done to the vehicle, the service and cat wash finished as promised time. Everything went smoothly

Although we had to wait pre-order our car but it was well worth it. Had a great buying experience with Syed.

Out of all the Mercedes Dealerships that I have have been to, this was the first bad experience that I have had. I always get a loaner car, and this time it took almost an hour from the time I dropped my car off until I finally was able to leave. I have never had to wait more than 5-10 minutes when dropping off my car and leaving. The sense of urgency at the dealership was awful. Then when I arrived to pick up my car I waited a while for someone to even return to the desk area to assist me with picking up my car. I was then told that my service representative would be about 5-10 minutes since they were with another client at the time. I explained that I was simply picking up my car and just wanted to pay and leave as soon as possible since I was told my car would be done between 11am-1pm and it was around 3:30-3:45 until it was completed. I then asked to have anyone else ring me up since there were several representatives in their cubicles that were not with clients. The employee at the service area rolled his eyes and reluctantly asked another employee to check me out telling the associate “this customer didn’t want to wait.” I understand that things will never be perfect, but having to wait as long as I did on both occasions was frustrating considering it is supposed to be a Mercedes Dealership where you expect premium service considering the premium prices ($290/hr for labor). When your paying $1300 for an oil change, the service should be much better in my opinion or at least apoplectic for the wait time. I wish I was back in the D.C. area where the service has always been A+. I probably will never take my car to the Pembroke Pines Dealership for service again. I’d rather drive well out of the way to a different one.

Excellent sales process.

Had a very pleasant experience when visiting Mercedes Benz of Pembroke Pines, Yasmani took great care of me and my car by honestly recommending the services I needed. He went the extra mile with his customer service by providing estimates and taking time to explain every detail. He should be the reference for customer service employees. Will be coming back!

From the second I walked into the dealer John cook my salesman had my car ready I was in and out of the dealer in less then 2 hours would definitely recommend Mercedes Benz of Pembroke Pines to anyone looking for a great buying experience.

Had auto shipped from MB of pembroke pines in Florida to Charlotte NC. My Auto still had fine scratches throughout the paint. I was told that the car would receive a polishing and wax job. Apparently it was not done. I paid for the auto with a Cashier's Check from my Credit Union but Daisy in Title Dept. still did not ship my Title work until 2 weeks later. The "EXCUSE" I received was the dealership was waiting on the check to clear. IT WAS A CASHIER'S CHECK PEOPLE!!! The BEST part of my experience was my salesman: Larry Leon - Very professional honest man. His communication is unmatched. I can not hold him responsible for his co-workers LACK of professionalism. If you're looking for a salesman whose approach is without coercion. Larry Leon is your man!! The ONLY reason customer service gets 5 Stars is because of Larry Leon!!! Thank you Larry

Advisor Yasmany Morales goes above and beyond to ensure his customer is 100% satisfied with their work. Thank you Yasmany for the excellent customer service work!

I recently took my car to be serviced and had to purchase new tires. When the car was returned, I noticed that it was driving strangely and found the tire pressure to be off. I had not idea that that could cause such a bad drive so I assumed that something significant had to be wrong. Once Enrique, the service supervisor, got wind of my frustration, he instantly went into "Fix it" mode. He went above and beyond to educate me on what was going on with my car (it was really nothing as wind speeds had been high) and he even ran a free diagnostic to prove that the car was running to standard. He recommended that my rotors be replaced too (something that a regular service would not have picked up on). As a woman who knows nothing about cars and often feel like a target for being taken advantage of at places like dealerships, I can honestly say that the leadership team changed my perspective. Not only to they uphold the Benz brand, they also stepped in at a time where frustrations were high and showed me that I would always be taken care of and valued as a customer. Thank you, Enrique, for your patience and care.

I can honestly say that the experience my wife and I had at Mercedes Benz of Pembroke Pines was unlike (in a positive way) we have had at any other dealership. From the moment we arrived we were greeted by Moises Cisneros, who not only became our salesman, but our point of contact throughout the entire purchase process. As everyone already knows, purchasing a new vehicle during these times is entirely different than before. From his professionalism, friendliness, attention to detail, willingness to take his time to listen and answer all questions, and follow-through, Moises made this process completely smooth. There are not enough accolades we can list and would provide more than five stars if possible.

Alex was pretty quick in intervening regarding my tire issue. It was replaced promptly. The wait for car wash was a bit long though.

I had a great experience after all. Personnel and facility were very welcoming and treated me very respectfully throughout the buying and finance detail process.

Excelente servicio y atencion

MB of Pembroke Pines is always very thorough in the care for my car. They a are fast and the customer service is top notch.

Our service advisor is Charles Campbell. He?s responsive, attentive, courteous and always gets the service done promptly and t our satisfaction.

I ordered a simple key for a 1998 slk230 since December. They said in January it was in back order so I told them just to give me the money back. Finally, after going physically to the dealer numerous times(4 or so), I got my refund last week. Horrible dealership!

From the moment I arrived for my service appointment, everyone was friendly and very customer oriented. I sat down in the lobby while I waited for my car to be serviced. My tech was super helpful in answering my gazillion questions and assured me I wouldn’t be paying a million dollars for service today, ha! FFwd picked up car, they cleaned the inside and washed the car, and that really put a smile on my face, it’s going to be an awesome weekend! Great service by all!

I went in to have my car service for the 30k miles service at Mercedes Benz in Pembroke Pines. Eddy was my advisor. He was great! I didn?t feel like I was being Handled or force to do anything that my car did not need!

El servicio por parte de Mercedes Benz Pembroke Pines fue excelente. La ataencion por parte del Sr Eddy fue excelente.

Ricardo my sales agent was truly and genuine in my needs. He was available every time I reached out to him. Sergio De Leon, finance manager was extremely competent, patient with us. He made things happened, and I will forever be grateful to him for helping me in such a professional way.

Obsoletely great service. Not only one but several of the managers kept coming over to make sure everything was going smoothly and as easy as possible.

5 stars !! Thank you Mr Stephen Douglas as always!!!

it felt simple and easy to buy this car. the place is beautiful, clean and pleasant. personnel is very helpful and agreeable.

I love the service representative. Reydel is a great service advisor who does everything within his means to make sure his clients are happy.

Muy buen trato y servicio...

a very good experience very nice people and good customer service

I've got the C300 at the end of December. Despite being a new car it already required a replacement of the condenser for the AC to work properly. I did not expect this from a Mercedes Benz. Also, my service experience was not great. I was not offered a loaner. I was told loaners require several days notice. The Lyft ride I was offered came but left as I was walking and, literally, 6 feet away. When that happened, the valet folks that saw what happened did very little to help. Again, not a great experience but it's also fair to point out that the car was ready the next day and now the AC works as expected.

Turned car back in dirty, but this place is usually better. Some employees are very kind and willing to help while others are a bit less friendly.

that ever one were very good and helpful to me

Orlando is the best service advise -- wont change him for the world

todo muy bueno destacando al vendedor exolicitamente satisfactorio

Orlando displayed superior customer service and very professional. He answered all of my questions and listened to my concerns. He made my experience very pleasing. He deserves 10 stars if I could.

This review is especially for women ladies when you go to buy apart ask questions they will not tell you that you cannot return the part it happened to me and I was not refunded even though the part was not used touch it was still in the plastic seal I feel that they should tell us this part is not refundable... ****Update I spoke with the Manager and He told me to come back in to resolve this matter 👍 Thank You

Had scheduled vehicle service and new wiper arms put on.

The service department was very efficient in helping with the problem I had with my car

Exelente A Pluss Buen service Recomiendo al 💯 % muy satisfecha Gracias. Rey !!

The attention was incredible, you can see a lot of quality, seriousness and respect for the client.

Mercedes of Pembroke was a good experience. From the begging, valet greets you and checks you in quick. Vehicle was due for service and inspection. The only thing that I didn’t like that much is that my service rep was not there due to a doctors appointment and No body told me what I should do. The manager quickly approached me and helped me out. Over the course of the wait time in the lobby, both manager and staff made sure I had a pleasant time while waiting. Will definitely be coming back

My experience at Mercedes-Benz of Pembroke Pines was fantastic; the staff were friendly, courteous, helpful, and nice. I would recommend this location to anyone who wants to purchase a luxury and lovely vehicle.

I had the best experience at Mercedes Benz of Pembroke Pines! Antony Toro and Jairo Pacheco made the process of buying my GLC 300 so easy! I highly recommend them

These guys are exceptional they are beyond awesomeness!!! My sales person was Anthony Toro he is one of the best there. He is very helpful and courteous I was treated as a VIP. Totally recommend!!!

Had an excellent experience. Turned in my vehicle for a new lease. No headaches, no issues. Beautiful new car.

Customer service is taken seriously and to the expected level of excellence. Thank you.!

Moises is excellent to work with and the service was excellent

You advertise that this car is the best my interior is peeling and it's only a 2013 car if this is the basket you don't be peeling also my storage door as melted and fell in the part I barely used it opened it closed it and the whole thing fell apart as if it was a crossword puzzle

The service team was outstanding. Mr. Ruiz is knowledgeable kind and patient. This is the third time we?ve brought our vehicle there and each time they have exceeded our expectations.

My experience with the service department was superb. Stephen D. was my service advisor and he was amazing. He maintained excellent and knowledgeable communication and even assisted me in coming up with the best financial options for my service.

Excelente servicio con los clientes !!! Me gusto mucho y en tiempo récord ⏰ Gracias

I am a long term client. Excellent as usual. Very professional yet accommodating.

I bought a used 2020 GLS 450 and two tires had nails in them. I have to come back for their recall to fix a electrical problem that they could of taken care while car was for sale. The transmission is making a clunking sound. Tires should of been rotated. Bottom line their inspection of used cars are horrible

Excelente muy buena atenci�n y amable y buena recepci�n

The van was picked up on Friday as start was an issue, after one week it was ready. No loaner was provided. The labor cost was $289 per hour, (is it a space craft repair?) do you give your staff $289 per hour , even MIT would not hv paid that much!! Min discount was given. No loyalist discount. We have bought 4 Merc from your faculty. The cost of labor is so much more than cost of part. You guys should be considerate towards your customers. Don’t want to come back to this Merc facility nor will recommend to anyone

Great customers service and staff was friendly and knowledgeable

I had my car towed to Mercedes for an electrical problem... Orlando from the Customer Service department was very helpful in explaining the problem with my car.

Great service....!

Highly recommend this Mercedes -Benz location in Pembroke Pines, excellent service at its best. Thanks Roberto Herrera for delivering on your promise.

Awesome staff. Clean facility very friendly. Fast process. Love being there.

Excelente service I would recommend you guys to everyone

they charged me about 850.00 for the 30,000 mile service and they didn't even put water on the windshield I asked them what the 30,000-mile service included because it was a bit expensive and they couldn't give me an honest or specific answer. my car had 35,000 miles and the advisor was pushing for the 40,000 mile service and I asked him what the difference was and he answered that it was a more complete service and again he did not know how to give me a specific answer but what he did tell me that the 40,000 mile service was going to cost me about 1,500.00 dollars for being a more complete service

They charged me about $850.00 for the 30,000 mile service and they didn't even put water on the windshield Tank I asked them what the 30,000-mile service included because it was a bit expensive and they couldn't give me an honest or specific answer. my car had 35,000 miles and the advisor was pushing for the 40,000 mile service and I asked him what the difference was between 30,000 to 40,000 miles and he answered that it was a more complete service and again he did not know how to give me a specific answer but what he did tell me that the 40,000 mile service was going to cost me about 1,500.00 dollars for being a more complete service

Pleasant stuff, finance manager Mr. Tony is one of the most nice people I ever dealt with. In general everyone is professional at this location.

Very nice people, knowledgeable and helpful

I was attended by Pedro Rodriguez Mr Pedro goes on and beyond his way to realy help his customer 's

Stephen Hall is awesome! He is always very helpful and has an exceptional customer service skills. He never drops the ball. Alway going above and beyond for the customers.

Great experience great service great team Carlos was amazing

Willie Gonzalez is awesome! quiet, non pushy but an effective sales person, he answered every question asked or found the answer, asked what I needed or preferred and provided the solution. My experience at MB of Pembroke Pines on this occasion has proven most positive and dare I say a pleasant one! Terri McCorkell

Overall I had a very good experience. The staff was very professional. My Service Advisor was attentive and helpful.

Very good oil change service. From my arrival to departure the service department was courteous, professional, and timely. I especially like the AutoNation system that lets me bring my Ford Explorer to a Mercedes dealership for a pre-paid maintenance visit.

My service rep Eddie Suarez was professional and got my car in and out properly I appreciate that

The service advisor was awesome! His name is Stephen D. He was patient with me and explained everything thoroughly. He was also very professional.

Mr. Charles Campbell was very courteous and provided exceptional customer service.

Excellent customer service from Mr. Orlando! I had a flat tire and was not aware of the care of run-flat tires. I called my service advisor, Orlando, and he went above and beyond explaining me what to do and the safety features of the run-flat tires. I was able to drive home safely and come in the next morning for a replacement. Once again I love my service advisor and Mercedes of Pembroke Pines did not let me down!

I have been a client for 7+ years now. I have always had the best experience with my car services. Everyone is always very welcoming and friendly. For all these years I have entrusted my car to Orlando Dominguez, following him as my advisor and mechanic all along! He is amazing and has always taken care of both my Mercedes Benz cars to the best of his abilities. He’s fast and on point. I highly recommend him and of course, the dealer services.

One of the best experiences I've had in a while purchasing a vehicle. Due to unprecedented times, I've had to wait five-months for my new vehicle, throughout the entire process, our sales representative (Robert Herrera) was very helpful and made the whole process stress free by keeping us updated upon the arrival of our vehicle.

Mi lease esta increible, muy buen precio. Servicio es muy bueno y te ayudan asta el final para el mejor precio.

They don't harass you. You're free to look around without being bothered. And of course beautiful cars and great customer service.

Recomendado,excelente servicio de todo el staff,en especial a Antony ,complacida .

Great

Highly recommend this dealership, they will do over the top to help you leave with the car you want and will work with you on pricing I recommend both sale man John and Moe very helpful and very attentive, very happy with my experience with both thank you!

The service at Mercedes Benz of Ppines makes your life easier and my service representative Charles is very professional!!

The whole process was very quick (drop-off). Alex was very professional and explained in detail what was going to be done and suggested other services.

The Service department manager has done an outstanding job over the last several years as evident with superior service from his service department staff; dedicated service advisor, mechanics and support staff, they always go the extra mile to make sure our MB service was completed right the first time. Continue the good work.

Took my car for its first service and the process was easy. Orlando was very professional and pleasant to work with. I will definitely be returning for future services and car needs.

Recently relocated from California and needed a new place to get my Mercedes serviced. Orlando Dominguez was extremely helpful, kind, and informative! I’m very happy with the service and would definitely recommend! Thank you 👌🏾

Walked from Mercedes dealership over to Dodge to get paperwork notarized. Paperwork wasn’t ready when we got there and neither was the car. Had to come back the following day to pick the car up. Thankfully I live close to the dealership, so it wasn’t that big of a deal. Anyone else that would have been a problem.

Excellent service I would highly recommend! Wonderful car!

After 3 months of waiting finally our new car arrived? everything is exactly like we ordered? we are so happy? Tku William Rodriguez for all efforts you did?

Excellent communication before and after visit for servise

Best service on south Florida Mercedes Benz dealers

MUCHAS GRACIAS MERCEDES BENZ OF PEMBROKE PINES. FUE MUY BONITA LA EXPERIENCIA CON USTEDES, SOBRETODO POR LA EXCELENTE ATENCIÓN DEL Sr. GERARDO ESCALLONI MOLINARI, UNA PERSONA MUY AMABLE, UN GRAN PROFESIONAL, QUE SUPO ORIENTARME, EXPLICARME Y AYUDARME MUCHO EN LA PARTE DEL FINANCIAMIENTO QUE RESULTÓ INCREÍBLEMENTE FÁCIL, SIN TRABAS NI TANTOS REQUISITOS, TODO PARA PODER ADQUIRIR MI SPRINTER VAN. FELICITACIONES ¡¡¡ 5 ESTRELLAS¡¡¡ ⭐ ⭐ ⭐ ⭐ ⭐

La atención es magnífica ya he comprados mis dos camionetas allí y el servicio espectacular Gracias

Ricardo Vargas was an extraordinary help! Kept the lines of communication open via text to let us know as soon as a vehicle became available. Made it easy for us to see all of the van's features before coming in to test drive. Wonderful customer service!

Mercedes-Benz Pembroke Pines set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Pinder Perez, Sales Consultant, was responsive. When Pinder could not answer one of my questions, he reached out to his Sales Manager, Edgard Puente. Edgard was extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. And finally, Roberto Montoya, Financial Services Manager, could not have made a more seamless process. Mercedes-Benz Pembroke Pines' staff, their attention to detail and my satisfaction was unparalleled, going above and beyond in every aspect!

Quedamos muy satisfechos con la atención recibida por el señor Jairo Pacheco. Gracias

Excellent service from Orlando Dominguez great attention.

I had my vehicle appraised here in person and when I was told to pick up the check they wanted to give me $2,500 less. They then claimed the appraisal was never done in person. I reported the situation to the sales managers and they blew me off. Shockingly, the day after my complaint, they had the salesperson Joseph call me and confront me about the issue I had with him. I tried reaching out to the general store manager several times to no avail. I absolutely will be filing a complaint regarding this situation and I strongly advice against doing any business with this store.

I was well taken care of. Just purchased my GLE 350 a few days ago. Thanks to Tom and John for helping me through the process. Making it a fast and quick process. Theres were some ups and downs through the process of purchasing my vehicle and John helped me got that cleared. Totally recommend JOhn and Tom if you ever need to purchase a Mercedes

Carlos Ruiz, my service advisor, was great. He kept me informed about the status of my vehicle while I waited for it.

They're very good in their work, the assistant manager Carlos medrano Ruiz he's a very good manager, the mechanic Mr Jesus those guys are wonderful

Very professional and caring. Even after the final purchase, they were available for any issues, hyper care etc. Impressed !

Disappointed in the customer service that I received. They kept the car for 8 hours and they only opened it when I came to pick it up. They spent the whole 40 minutes on the car and promptly charged me $1200 for the services. STEPHEN HALL was on the phone with someone else the entire time.

Always have a excuses for the car they have change my tires to many times less a year they leave my car filty no happy

Great customer service! On Saturday I went to get an oil change and the service department was exceptional. The staff was very nice and helpful. The process of dropping off my car and picking up was so smooth and easy. I would recommend them with my eyes closed.

Rey Hernandez was extremely professional, helpful and gave excellent customer service

I’ve been visiting Mercedes for 2 years taking a lot of Sara’s (sales rep) time. Every single visit she was very sweet and professional, tireless showing every single car in the store and virtually. I finally made my decision 2 weeks ago. Sara explained to me more than once all the functions of the car and accompanied me until the last minute at the dealer. 10 days later I still get calls from her confirming that I am satisfied with my purchase.

My salesman Serafina is amazing, from start to finish, her attention to detail is incredible, I would recommend anyone to her, for her great service, love my new E53!!!

Fantastic service provide by Miguel Carou and Robert Baldor throughout the ordering and buying process. Very smooth process once the car arrived. I has been my best experience in my 40+ years buying vehicles. I can consider Miguel and Robert my friends after this.

Long purchase process. Salesman was nice but left out several details about the car. He even sent wrong pictures that did not match car from the posted ad.. the car I bought for 50k needs two new tires after I asked them how are the tires. I was lied too.

Great service , special mention to Pedro Rodriguez, he is an asset to your company

I went in for service on my car for a recall of an airbag and replacement of a high pressure fuel pump. I spoke to Chris (service manager) and he set me up with an appointment. Eddy , a service agent also assisted in putting then paperwork together after i told him of the what was happening with the car. These two areas that needed to be reviewed and replaced were a 2 to 3 hour job each one. I decided to wait there since I did not have a ride, my choice and they did not have a loaner car at that time. Chris kept checking in with me to give me updates on the car which I appreciated. He realized that it may be taking longer than they anticipated so he offered to rent a car for me so I could go home and wait for a call the car was finished. I took him up on that offer and they took me to Hertz office and everything was already set up for me. Excellent Job and greatly appreciated! The next day Eddy called me the car was ready and I went o pick up the car and everything went very smooth. I have to say Chris and Eddy displayed great customer service and Chris went out of way to make sure I was fine during my wait. Even though it took some time to get my car completed, I did not mind because of the way Chris handled the situation. My thank you and appreciation to both Chris and Eddy for showing that customer service is still alive. Pembroke Pines Mercedes has at leas two great team members there and I hope they know it. Thanks again Chris and Eddy Alex Garcia

February 3rd, I've received email from the dealer I have schedule maintenance appointment on February 17th. (I never made any appointment) On 16th Feb, I called the dealer for the confirmation on the appointment but they couldn't find my appointment. (So, I rescheduled for 19th at 2PM). On 18th Feb, the dealer shop cancelled my appointment with out notifying me. (When I called it is because I was getting 'B' service and takes about 4-5 hrs to do so.) I had to rescheduled the appointment for earlier time at 10:00 AM. When I met the 'advisor' I was told the service was going to be 'A' service. The advisor said I already got the 'B' service. So, I explained the advisor I got my car when it was 17000 miles and did not get the 'B' service at 20000 mile as advisor was claiming. (He had no proof) So the advisor told me it was going to be B service and he will call me when it was done. About 3 hrs later the service was done and it was 'A' service. So the advisor lied for the second times. What kind of business is this? Stop wasting people's time! I want some answers and there better be some action against this dishonest 'advisor'. (By the way, my car was showing 'service B due in 1200 miles' this morning)

My name is Eric and I brought in my C-300 in because the AC was not working. The service tech detected that I had a fuel line loose at the back of my engine there was something wrong with the coolant function for my radiator and they fixed my air condition problem. My car is running great and I want to give them a thumbs up they did a great job.

Excellent care . Charles Campbell always goes above and beyond . It is always a pleasure . Thank you

February 3rd, I've received email from the dealer I have schedule maintenance appointment on February 17th. (I never made any appointment) On 16th Feb, I called the dealer for the confirmation on the appointment but they couldn't find my appointment. (So, I rescheduled for 19th at 2PM). On 18th Feb, the dealer shop cancelled my appointment with out notifying me. (When I called it is because I was getting 'B' service and takes about 4-5 hrs to do so.) I had to rescheduled the appointment for earlier time at 10:00 AM. When I met the 'advisor' I was told the service was going to be 'A' service. The advisor said I already got the 'B' service. So, I explained the advisor I got my car when it was 17000 miles and did not get the 'B' service at 20000 mile as advisor was claiming. (He had no proof) So the advisor told me it was going to be B service and he will call me when it was done. About 3 hrs later the service was done and it was 'A' service. So the advisor lied for the second times. What kind of business is this? Stop wasting people's time! I want some answers and there better be some action against this dishonest 'advisor'. (By the way, my car was showing 'service B due in 1200 miles' this morning)

Eddy Suarez gave me the best customer service. Thank you so much.

My Experience with the Service advisor Stephen Douglas was excellent. He definitely took care of my vehicle and had my vehicle cleaned out before he returned it back to me. Thank You 😃

Great service, prompt, ease schedule appointment.

Pedro is always very courteous and helpful, the price of the labor is just ridiculously high

I will definitely recommend a friend or family. Mercedes team provided the best of service.

Rey and Eddie from service at the Pembroke Pines dealership are fantastic! I have had Rey as my service agent for years and he is very honest and efficient.

Mercedes I?m pembroke took great care of me. Took both my cars for routine service, didn?t wait since I had an appointment, and only took just a few hours before the cars were ready. Pedro was very helpful!

Really Great Experience My Service Advisor gave me an service overall I am really Satisfied been with the dealership since 2003 Purchased and leased 4 cars over time . Thanks

I took the car in for an oil change and tire rotation. I got back home from the service with a very low tire that you could hear the air blowing out from the valve. It turned out the tire valve was broken and had to be changed. The service department did take care of it but I lost my complete day of work. What should've been a regular coupe of hours service took a whole day because they had to send a tow truck to pick up the vehicle since driving it with a flat tire on the highway would have been dangerous. The reason for the low rating is because 1) they never even apologized for my loss of time from work, 2) they actually never owned up to the fact that they broke the valve, 3) they actually claimed that they did not touch my tire valves at all, when I clearly saw them putting air on the tires after rotating them, 4) they actually asked me to endanger my life by driving the car back in with a flat tire on the highway, and 5) they were slow to respond and only sent the tow truck after a lot of back and forth on the phone. The last thing you would expect is for one of your tires to start loosing air rapidly on the highway after servicing your car at a Mercedes dealer. They did a poor service on my car and clearly did not check that all tires were safe to drive on before returning the car to the customer. This was just plain unsafe and I could've seriously endangered my life if I had accepted to drive the car back in instead of insisting that they send a tow truck to pick it up.

I am very disappointed at the service and the mis-information received after the purchase of a E-300. I bought a certified pre-owned vehicle at Mercedes Benz Pembroke Pines, and although the Mercedes’ Benz website clearly states that CPO vehicles can be exchanged within 7 days and 500 miles, when I contacted the salesman within the period advertised, I was told that in the small prints for Autonation policy, it was only 5 days and 150 miles. We had barely used the car and it was under 150 miles and 7 days, but not under the 5 days, as we were following what was advertised by Mercedes. When I highlighted the facts and asked the salesman to honor what was advertised by the Mercedes’ website, I was treated very poorly. Very disappointed for such conduct from a prestigious brand

Excellent customer service from service advisor Stephen Douglas. Wait time, car loaner, cleanliness, courtesy - all interactions excellent. However, my vehicle has a type of electronic issue with the dash that has been serviced twice and has still not been effectively rectified, which is of concern.

Excellent, Mr Charles Campbell is the best customer service!!!

Waiting about 4 hours for the scheduled service to en completed when I had been told it would not take more than 2 hrs for first time service . Planned schedule around a 2 hr wait, not 4 hr

Love my service advisor Rey, he is always advising the best option to go about my service.

The Visit at Mercedes Benz are pleasant. I got all that came for. My service was not too long and I appreciate the guys that helped me. They are always professional. Mercedes Benz have a good team!

Happy with my purchase thanks to the salesperson Jairo for his patience with us. Very nice!

Eddy Suarez was great ! Great price , in and out . Got my service done in less than an hour . Will definitely make this Mercedez location my number 1 option . 100% recommended!!

Please do yourself a favor and drive the extra miles to go to the Fort Lauderdale location. I was racially profiled at this location but gladly spent my 85k at the Fort Lauderdale location. It seems as if this location thinks people of color cannot afford nice cars. I approached a sales person (yes I had to approach them they did not come to me) and he automatically assumed we wanted a used car and even after we said new he kept saying used car. He had no interest in even showing us the car. He was condescending the entire time. I was so turned off I contemplated getting a Porsche instead but thankfully they were much nicer at the Fort Lauderdale location. I’ve also heard others complain about the same issue at this location. Be aware.

The service department was great, especially Mr. StephenDouglas, but getting the car back fro the valet seemed a bit disorganized and took (IMO) longer than expected.

Very professional service with first class service representatives. Charles Campbell was my rep and took me step-by-step, always updating me and ensuring that all would be great. It was. Thank you.

Mercedes Benz of Pembroke Pines is hands down the best dealership in South Florida. Exceptional customer service and support for maintenance and servicing of our vehicles. Our prior purchasing process as well was flawless. Ray Hernandez in the service department went above and beyond in assisting us with the process, very professional and most courteous. Highly recommend this dealership to all.

Always a great experience each time I service my car

At this car dealer everyone is very professional and knowledgeable about cars. We had a great and pleasent experienced with Tom first and John both were polite and helpful. . Will highly recommended them and this car dealer.

Larry Leon was incredibly helpful and kind. He made the process so smooth. I would definitely return.

I highly recommend Mercedes of Pembroke Pines for anyone looking to own a Mercedes. The sales rep Moises is top notch and second to none. Handled my order every step of the way. First sales rep that ever treated my purchase like it was his own.

Great Work and will come again. Very Reliable and great communication

My salesperson Ricardo was great! Professional and accommodating.

They told me I was gonna pay certain amount and at the end I ended up with a 20% higher payment that the one they showed me

Stephen Hall is the best, very professional.

The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did was drive the car around and say it was fine and working as it should. After that, they did nothing else. I scheduled a 20,000 miles service that wasn't done and no explanations as to why. I contacted the service specialist via phone and text and never got a response from him. They kept the car for 8 hours and they only took it for a ride and didn't even perform the services I requested. I would have been fine with them not addressing the engine light properly if they had a least done the 20,000 service. This is the second time I go into this dealership and I thought it couldn't be worse than the first time but I was wrong.

I took my car to the service at pines Mercedez Benz ESP ABS cruise control warning issue & ECO all not working inoperable warning take it to the dealer I left it there; they call me back they said it was a software glitch they updated and needed to replace the battery and bulb lights of the car after a multi inspection done to the vehicle they charged me; I left and the very next week; same thing all issues were back. so I called them again. I took it back they review it while they asked me to wait in the lobby and I could see the mechachic checking it they gave me the same update; oh it was a software update and replace the bulb again they test it and all is working now... guess what next day the same; but now another head light not working... and eco still not working I took it back... now they clamining another battery has issues and now they want to replace another battery and the whole head light and wanted to charge me almos $1,600 while initially stating that my car did not have ECO feature; not possible they said. when I had to pressed them and say I am not crazy it has it and it was working before. they clearly did not know my car had it, because later they realize my car model has it I am taking my car to another place; I am never going back to Mercedez Benz Pines very dissapointed; not buying a car there again. as much as I love Benz, it gives a bad experience if I spend money on a Benz is because we want excellence; including during the service -not just when you are buying a brand new car.

Fabulous sales experience from my sales associate Miguel Carou. He was very professional, knowledgeable, friendly, patient, personable and honest. Unlike a lot of car salesmen, he was not pushy and genuinely wants the customer to be happy. After buying my vehicle Miguel took the time to explain all the functions and answered any questions I had. If you are in the market for a vehicle, I highly recommend you go to Mercedes-Benz of Pembroke Pines and have Miguel assist you!! He’s the best!!

Service as usual. Nothing became better. They have to improve their customer service.

Overall the wait time was shorter than other times, but still about 30 minutes even with an appointment.

As always it was a great experience...Service Adviser Alex did a great job

Great Service,Smooth deal and Comunicación. Thanks to Robert Baldor and his team.

Well, I have taken my 2020-250 CLA, to the service department for the third time, for the same issue. My engine light continues to come on. Each time I have taken my car, my Advisor contacts me "your car is ready". I pick it up the light is off. ONLY to bring it back with the same issue. Light back on. I am totally exhausted with this. Driving a high end automobile that's FAULTY is not what I am paying for. Why can't the software be provided to repair this compression system problem. Mercedes BENZ of North AMERICA will be hearing from me.

Service to bad

The sales team is nothing short of racist!!!!! You go there as a person and color and they tell how much you can spend without running your credit countless people I know have had horrible experiences with this dealership I have been told I can’t get nothing over 60k and went to cutler bay and got a truck 130k with the same down payment there racist here they don’t realize all black people aren’t poor this 2022 and we still have to deal with racism

My overall experience with my new car purchase was very positive.

Took my car here for, well I was told software issues. I got my car back and now the engine light is on. Haven't had the car for 3 months... I think they rushed the model and the car is just faulty.

High level service. I recommend this place.

I'd been searching for a car for 2 months. I saw this Infiniti Q70 at Mercedes Benz Pembroke Pines at the beginning of my search but the price was more than my budget could pay. Long story short....2.5 months later I was online and this same car popped up. Tuesday January 25th I called Mercedes Benz of Pembroke Pines spoke to salesman named Miguel Santelises answered the call. He confirmed the vehicle was still available. but was heading to auction the next day. I told him NO!!!!! I am on my way from Delray Beach to see it. He said I'll see in about 15 to 20 minutes. I told him no more like an hour to an hour 30 minutes as I am driving over 60 miles from Delray Beach to the dealership. Upon my arrival Miguel had the car out front and running ready for me to test drive. I fell in love with the car. Told told him I'll be back the next day to purchase cash/check and I did. Drove it home to Delray in the pouring rain. Next morning (Thursday) the car wouldn't start, center vents weren't blowing, and a few other things were not coming on. My husband came to give the car a jump to get it started, but the battery charge didn't hold. I called Miguel and he made arrangements for me to take the car to Mercedes Benz of Delray which is exactly 1minute from my home. Mercedes Benz Delray tested the car and determined it needed a new battery. They ordered one from Coconut Creek Infiniti and told me the car will be ready for pick up on Friday January 28th. I picked up the car and have driven it everyday since then with absolutely no issues. I texted Miguel to thank him for everything and I will be saving his number for my next car purchase.

Fist time meeting Eddie Suarez and I have to say he was very professional and honest made my visit amazing. Great service !!!!!

Great people to do business with, I have been buying from this dealership for many years and they continue to always make you feel welcome by improving the facility to make you feel welcome.

Great personal fast service and great cars

I arrived with a nail in one of my run flat tires. I was taken care of immediately. Because I had purchased my tires three months prior from the dealer, the tire was covered by the dealer warranty. A new tire was put on free of charge. I just paid for the installation a few dollars. My service writer told me any damage done to the tires for the first year was completely covered. After the first year, the tires are prorated. Considering run flat tires cannot be repaired, this is a major selling point to purchase tires from the dealer. I was very pleased with the service. .us my car was returned squeaky clean!

Roberto Monduy, Mercedes Benz service technician was excellent. He identified cause for abnormal engine pulsation and videotaped this defect (right side high pressure pump malfunction). He also replaced both inner + outer boots on left side axle which were leaking grease. The vehicle now runs like a fine tuned racing car. Thanks also to Rick Castro--Service Director and Pedro Rodriguez--Service Advisor.

Complete service, very satisfied and will continue to take my car

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Janet Wilder to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend him to everyone or anyone that want financial freedom email; Janetwilder7@gmail.com WhatsApp: +1 (626)-655-1232

Muy buena atención y el vendedor Syed Bukhari una persona muy amable a pesar que no habla español y nosotros con el poquito de inglés no tuvimos ningún problema se los recomiendo

Went in to service my car. Great hospitality Alex, in service was amazing!

Perfecto Muy buena atención Un gran vendedor nos atendió Gerardo Escallon Muy profesional y muy buena persona

Excellent experience with the personnel!!

Was told when I bought the service plan that loaner cars were included. I confirmed that before my appointment. Showed up for my service and was told they didn’t have any loaners.

Always great service. Pedro was so much help.

very prompt and excellent service ,,

This place is running like a chicken with his head cut off! I have had poor service the last 4 visits. All four times car was returned dirty and out of gas! Fill out a customer review you say?, right! They don’t respond to those either. Stay away…FAR away from this service center!!

Good / friendly customer service

Mark Aisai was a great salesman. Besides extensively knowledgable about the vehicle, he kept me abreast of all the updates until the vehicle was delivered. He also was instrumental in helping resolve issues post delivery to make sure I was happy with my vehicle.

I had my best buying experience so far, Gerardo Escallon made it very special and unforgettable.

The most amazing service! Staff is super nice! Definitely recommend this dealership.

It was great to come and buy there service is awesome information accurate, and the attention they give you is great.

I purchased a 2017 Mercedes-Benz 450 from Mark Isaia he made promises he never kept said he repaired the seat it was still torn it had noises coming from the steering joint which their mechanics didn’t pinpoint and put motor mounts in now they refused to fix the seat They do not honor their warranty I would never do business with them again they promise you everything and do nothing typical used car salesman and they don’t return your phone calls

SHADY BUSINESS PRACTICES BEWARE!!!!!!!! Bought a 2017 gls450 from them and the edge of the seat was worn. The salesman Mark Isaia told me don’t worry I have a great guy he’ll take care of that make it look like new. He did make it look like new but used some kind of wax or some thing that only lasted about two days max and when I asked him about it they still just continue to want to try and repair it by their shady repair man. Soon as we drove off the lot with the car we noticed a knock in the steering wheel when braking something was loose and banging around. After saying it was the motor mounts and replacing knows the problem still exists. I bring the car back I show Mark again the salesman and now he says he doesn’t know that that’s not normal. Now ask yourself is that the type of customer service you expect from Mercedes-Benz? Me neither... if they decide to own up and fix it correctly like they said they would I’ll delete this post.

Timely service. Professional service advisor.

The staff were professional, the process was fast and efficient. One of the best experience I had in a car dealership. The staff treat you like family. I am so happy with my new SUV. I want to thank the whole staff at Mercedes of Pembroke Pines for making my birthday gift a reality. God bless you all!

I had the best experience! Everyone was friendly and very polite. The transaction was very smooth and quick. I recommend them 1000%. I am very please with my new suv. Thank you.

Great service; fast and efficient.

The service was great and very professional

Went for service and tire change , fast and reliable , great customer service , my advisor rey hernandez is the best !!!

I brought my E400 for some warranty issues and the service was very professional, on time and fast.

Florian Godoy is the man you want to see if your looking for great service. He keeps you up to date on what's going on as well as speedy service. You all rocked!

Service is great. Steven Hole is my rep and gets things needed… done. From the time you drive in till you drive out they are friendly, helpful and cautious about COVID.

I am a very satisfied Mercedes Benz owner for Mercedes-Benz of Pembroke Pines services. Their personnel is very Professional and attentive to my needs. I always make an appointment for any issue and they have a cleaned loaner waiting for me. I would like to mention Service Manager "Alberto Reyes" because he assisted me on my recent appointment and he is the reason I keep going back to this Dealership. Everyone is awesome in their Service Department, very respectful and eager to make me feel special to be in the Mercedes-Benz family!

Pembroke Pines service center is very busy. My advisor is Charles Campbell. The best! He is extremely efficient, always provides outstanding service and takes time to explain everything.

Very good service and Cristian Martinez is a very good service advisor.

My A/C had a leakage. They refill my freon and put a color to a gas to discover the leak.

My service advisor, Charles Campbell, always goes over and above when I bring my car in for service. Charles makes sure that everything is complete.

Mr Larry Leaon made my experience an outstanding one. Very pleased with Pembroke Pines Mercedes Dealer. Will be definetely recommending to my friends and family!!

Extremely smooth process. Alex Ruiz form the device department was phenomenal.

Terrific people and process. Purchased new and I was in and out. Smooth.

Fast efficient courteous service......

Great experience Would recommend Service was quick Clean and nice environment Staff was attentive and great

Service experience was great as always. Facilities were clean, Covid-19 protocols in place and adhered to. Service advisor was curteous.

stephan Douglas was amazing!! very informative and attentive

I?ve owned Mercedes-Benz since 2006, maintenance and extended warranty claims are seem to always be a challenge. In the past warranty claims have been denied with mixed messages from different dealers. Christian from Mercedes-Benz of Pembroke Pines has easily been the best customer service rep I?ve dealt with. He is very helpful, takes his time to explain everything and is quick to respond. Other customer service reps are just plain lazy and not honest. I will continue to bring my car to Christian as long as I can, thanks again.

Excellent service from the beginning to the end.

It?s always a pleasure to go to take my car for service. They take very good care of me.

Excellent experience and professionalism in all departments, sales, service, customer service etc.

My experience was exceptional from beginning to end. I have and will continue to recommend God Bless

Christian has been a good service advisor. David, Romeo and I forgot the other valets name were amazing on Saturday. Great personalities great sense of humor. Thanks guys. I need to take my car back in two weeks for them to make a correct diagnosis hopefully it will be taken care of at that time. Will finish review and more detail

Repairs were done timely and accommodation outstanding t

Mr Campbell was very professional and tuck care of and offered what my auto need

Our experience with Lorenzo was excellent. Very professional and detailed. Will definitely come back to buy future vehicles.

I brought my car in for an all points check up because I am going on a long driving trip. Stsphen Douglas, service writer, took good care of me. I also had an issue with the battery being critcally low after a few days. This was checked out, and the battery was replaced at no cost. It was also easy to get a loaner vehicle.

Alex Hernandez In the past Mercedes of Pembroke pines rated really low in my book when it came to service, and since I never had anything nice to about them I never responded to surveys. However today, I feel obligated to respond. Let me begin by saying, that I sat waiting for my car to be serviced and all I did was observe, and what I witnessed was very pleasing. Most of the service advisors with the exception of one agent seem to be focused, motivated and willing to help everybody, very refreshing. Being a business owner, I understand that employees are a direct reflection of the management team and its obvious that management is on the ball. I met Enrique the service manager and I was right, extremely knowledgeable, very helpful and in touch with his staff. My service advisor Stephen Douglas has been a God sent, he has educated me on my car and has advised me well. Thank you ALL for making my visits to your facility more enjoyable. Keep up the good work.

I love this dealership. However, every time I take my vehicle for service I am told nothing is wrong. Meanwhile, my vehicle shakes every time I am breaking on the highway from high speeds. This is the perfect place to purchase a vehicle. Not so perfect place to get service though. Most everyone is friendly, but the service always feel like they've done nothing.

B9 Service. I knew it would take a long time. I've taken plenty of work to catch up. Charles provided me with a cubicle for privacy and away from distractions plus outlets to plug my devices and work. It was a very productive time instead of wasted time just waiting for my car service

Once again Rey Hernandez was awesome. He is always professional and a pleasure to deal with.

I went to get my car serviced and my service person Steven Douglas made sure I was taken care of quickly. He ensures everything was completed and my car was cleaned. I love Pembroke Pines Mercedes.

everything was done as agreed

Profesional. ,Excellent service from Pedro Rodriguez

I brought the truck in on Thursday May 6th for appraisal. I they looked at the truck and I waited an hour for the quote, I was told that things ?at corporate? were slow and they would call me with the appraisal. On Saturday May 8th, I received a call from the acquisition rep that they still wanted to purchase the vehicle, and that the quote was $28,500. I confirmed the number twice, because it was a very good price. I agreed to come in and sell, canceling appointments to sell to Carmax for $25,200 and at Autobuy. When I arrived, the process started smooth, and the sale price was never mentioned again. After signing all of the documents, the second to last page was the set sales price of $24,500. I pointed out the change, and they expressed confusion and surprise. At this point, I had already signed over the title and other documents. They did raise the quote to meet Carmax but made no attempt to otherwise rectify their getting me there under false pretenses. I left a review on google. They responded same day, saying please give us a call we want to make it right. I called. They did not acknowledge the message, a basically communicated ?tough luck, you didn?t have to come here.? I have never had such a poor experience with such blatant dishonesty and indifference.

Great experience , as always.Car repaired to my satisfaction.

Excellent costumer service . Very professional the sales person .

Rey and Gonzalo always provide excellent and efficient service for my Mercedes G-Wagon. They are very professional and I always feel comfortable taking my car there because the process is smooth and quick.

Great service, Wonderful staff. Charles Campbell is very professional, courteous and very prompt.

Great service, Charles Campbell is very professional. Makes sure that everything is done promptly. THANKS!

Top notch dealership with very friendly and helpful staff. Even though I could not negotiate the price of the vehicle I purchased the price was competitive. I would recommend this dealer with reservation.

Mr. Toro was very professional and made the buying process very simple and easy.

I had not been to the dealership for years. I had lost all my trust in them, because of several issues both in purchasing and poor repair service. I was quite satisfied with this visit.

Exelente servicio, la asistencia el tiempo de espera todo genial. Recomendado 100 por 100

I LOVE MY GLB I GOT IT BRAND NEW THE ONLY THING I WISH IT DID WAS CHARGE THE PHONE WHILE THE CAR IS OFF AND THE SUN BLOCKER DONT EXTEND NO SEAT WARMERS I WAS SURPRISED CAUSE MY OLD CAR THAT WAS A CHRYSLER HAD ALL THAT OTHER THAN THAT I LOVE LOVE MY NEW CAR A BIG UPGRADE TY SARAH AND MARK AT PEMBROKE FOR HELPING THEY R THE BEST BEST BEST EVER

This was the best experience I encountered at Pembroke Pines Mercedes dealership. I was greeted by the sales representative Florian Godoy. His demeanor was professional throughout; patient, accommodating and knowledgeable. This was my fourth Mercedes purchase and I highly recommend this car dealership and the sales representative Florian.

Mark Isaia gets 5 stars Everyone else I dealt with zeros, Robert Montoya never returned phone calls or emails, personality of an alligator. The other managers did not return phone calls on a 60,000 internet purchase. Patience is a virtue, one of the worst dealerships I ever dealt with, for example, I bought the wheel and tire insurance, $2800.00 only to find out it didn?t cover cosmetic issues, the car had one wheel repaired when I bought it because I saw damage on a photo, when the car was delivered the other three were damaged. $250.00 per wheel to fix so I ended up spending $1000.00 to have them all powder coated. I have bought many cars over the internet so I wasn?t expecting this, especially from a Mercedes dealership at this price point on a used super truck. Be wary internet buyers, all not as it seems here

Wesly Green extremely helpful to my husband and I. We went to Mercedes Benz to get a used car and walked out with a new 2021 Mercedes Benz. Thanks to Wesly Green the sales representative.

I had a great first experience ! I used to go to other locations in the past ! But I was highly impressed with the excellent attention I received here ! I highly recommend the service in this location Pedro Rodríguez , my service advisor gave me an outstanding service ! He made feel welcomed and everything went smoothly

Very bad and Unprofessional customer service.. left a very bitter taste

Excellent costumer services!!!! Super fast !!! Thanks

Larry Leon was my salesman and he was very nice and patient. He called me periodically to check up on me and to see if I was in the market. I bought my suv on Saturday 4/24 but started looking since late February He was very knowledgeable and literally took his time with me the dealership was clean and every one was very friendly

Very professional. Both Sera Bruno and William Gonzalez made leasing a Mercedes a pleasure leasing. We 1st chose the white E350 and then my husband didn't like the white so after all the paper work was almost done, we were shown a Silver color car and we both loved it. The paperwork was done in minutes and we drove out of the show room with the new car after 3.5 hrs. Thank you Sera and William.

I love the my new car. There are small issues with it but overall it?s a nice ride.

Staff are very professional , took care of the problem in one visit . Very satisfied with the service . Rey is , my service advisor was amazing . He listens to your concerns and made sure they are addressed.

Steven Douglas always makes sure my experience is excellent. The service department hustles and gets the job done.

Most importantly, the wait time was short. They provided efficient service. Very friendly yet courteous

I think I?ll be buying my 3rd Mercedes from this facility.

Good experience, and courteous service and moderate wait.

Terrific experience! I am very happy with the dealership and salesman.

Excellent work and my service representative is amazing . All of the staff goes out of their way to do what is right

Mercedes Benz Pembroke Pines has terrible service always , but this advisor is the best , he Is great and very good

My experience was a good and this was the second car we bought from Josh in the last three months.

Thank Chris for always being so attentive when my car needs service.....

Staff is professional and quick to assist. Reydel explained the service process and calls back with updates if any issues are identified.

I had another great experience at the Service department at MB of Pembroke Pines. I'm truly impressed with the attention to customer service and satisfaction. Great job guys!

Staff are very professional , took care of the problem in one visit . Very satisfied with the service . Steven Douglas , my service advisor was amazing . He listens to your concerns and made sure they are addressed.

Steven Douglas saves the day! When I arrived there was a backup in the service entrance. There were cars blocking the way and it didn't appear organized. I called Steven and in about 5 minutes, it was cleared up and the attendant was at my window. If this area were more organized it would be great. That said, Steven made all the difference and gave me personal attention. Steven is an amazing advocate for superior customer service!

I will never understand how any Car dealership not be competitive for business. I would rather use the dealership for maintenance of my Mercedes than a car garage service place, however, price is important. Isn't it better to make $XYZ dollars than $0? Millions of dollars go elsewhere. I need the dealerships need a new way of thinking...

We were expecting better service than the one we recorded. The salesman was great, however there were big lack of communications between management and the finance department. Due to that issue my credit report was ran twice. The magnet should have apologized for the many issues we encountered. It's expected to spend time at the dealership, but not almost 8 hours. And that was because of the lack of communications. Once we signed the papers we felt we were just another stat. We had to go back because of minor issues with the vehicle and have to admit Joseph, salesman, has been very helpful. In my opinion they need to work on customer service.

We "ended up" at Mercedes in Pembroke Pines after a terrible experience at Mercedes in Miami. Although my husband had purchased his used Benz SUV in Miami, they had no interest in working with us when we walked in inquiring about a used Benz. I found Moises Abadi at Pines through a simple internet click and turned out to be the best thing! The car we initially were interested in was not available but he immediately shifted to helping us find a car. This is when most people just said, "Sorry, we sold it." He didn't pressure us in any way and the process was fast. He was extremely helpful. We went went from having no car---and not even a car available-- to having completed the sale in about 4 hours. He found a vehicle that had just came in and had only been at the dealership one day. Considering I was being pretty specific about car size and price, I would have NEVER found a car if Moises had not committed to helping us as I kept losing cars at various MB dealerships all over the state! This is our 3rd purchase at a Mercedes Benz dealership in Florida and he was the most helpful sales person we've encountered. We also had the pleasure of working with Anthony Bolanos and he was also super friendly, very helpful and quick with paperwork.

The service supervisor Charles was professional,Knowledgeable,courteous,friendly ,efficient and went beyond the call of. duty to resolve my issue.Also,the Sales representative Syed went out of his way to help as he has always done over many years.I am a very happy and satisfied customer for decades.

I cannot express enough the quality work and patience that my advisor Alberto had. He is professional, Kind and very knowledge. He constantly notify me of my work progress in my car. I will definitely recommend Mercerdez Benz of Pembroke Pines and if you can request Alberto as your advisor. He is the best. Thank you so much. You will be my permanent Advisor. 😀

I was received very politely when arriving at the facility My repair process/requirements were individually explained to me by item of concern, and each addressed as expected I received a quality loaner vehicle during the service My car was washed and sanitized My service adviser was very timely, professional, thorough and knowledgeable My car was serviced and returned the same day The Mercedes facility was impeccable

My husband and I took both cars in at the same time. I had a scheduled service appt with a loaner, my husband had a bad tire. They took care of both of us promptly. The service manager, Gonzalo, was extremely helpful. He got the new tire ordered late in the day for installation the next day. He got me my loaner the night before I was scheduled. Both cars were returned on time the next day. MB of Pembroke Pines did a great job. Their service dept. is excellent.

I was treated like I was the only customer in the dealership.

Deivis was awesome, made the whole process very smooth

Great experience. My sales representative was very attentive to my needs.

Excellent sales representative and manager.please visit there for your next mercedes benz and ask for Mr Mark

Attention is friendly, buying was fast

AMAZING CUSTOMER SERVICE! Bert Martinez and his team are simply amazing!! White Glove Service.

I will buy another car here, the only thing is that they give the cars with an ugly plate holder

Have to bring the car back because it?s clicking when you turn left

Techo interior de tela despegado y no está garantizado, auto más o menos nuevo

Great service and a really easy way to get a loan with lots of help and support to get the right deal. The service is smooth and straightforward.

Christian Martinez was very professional, took me in quickly, loaner was ready before long and I was on my way. Picked up my care later in the afternoon after the service was completed, my car was very clean and immediately ready! Awesome service!!!

The Jones Family would like to thank Mr. Stephen Douglas for his help with our car emergency. Mr. Douglas is highly accomplished.

I was very pleased with the customer service experience at this dealer and service department.

John Cook of Mercedes Benz of Pembroke Pines was extremely helpful with handling the purchase of my 2017 GLA250. He made the buying process simple and efficient.

Very good service from the dealer I liked it. Good job

Great experience and mostly highly recommended with Serafina Bruno, she takes care of all minor details and for you to be satisfied as client!

Very professional service team. Charles is always available for questions and advice.

Great service & dealership. Ask for sales consultant Carlos Flores he’s the best. Tony Bolanos is a great manager. Great Overall Experience every time!

Great customer service., friendly personal. Thanks Alex!!!

My sales consultant Carlos Flores

Great experience and mostly highly recommended with Redyel Hernandez, he takes care of all minor details and for you to be satisfied as client!

Excellent, courteous, and timely service. My advisor was very helpful.

Great service and attention. I felt comfortable in the waiting area which is large enough to stay socially distant.

Our experience at the Mercedes dealership was great. Miguel was a wonderful and knowledgeable salesman.

Looking for a quality used car and found just what I wanted to PP Mercedes-Benz. Joseph Antoine was there to provide outstanding customer service for my two visits.

Charles Campbell was very helpful during this process.

First of all: If you are looking for a certified pre-owned Mercedes, then its all the same to which dealership to go, because you basically can find the car that you want online, and go to any of the dealerships and if they don't have it, they can get it transferred to their location and you check it out at your convenience. For example, if you found a car online and its location is in Mercedes Benz Miami, you can go to MB Pembroke pines and they will get it to their location and u check it out. If you are going to purchase a Mercedes, make sure you talk to someone who own a Mercedes before you walk in to the dealership. This will give you a very different insight about what to expect from a MB. My experience with Pembroke pines was nice, Carlos Flores was really helpful and friendly. He is always available to help and answer all questions. And so far I am happy with my purchase.

Auto Agent Ray Hernandez @ Pembroke Pines Mercedes Benz repair department is, I think one of the best professional servicemen I have witness in my 69 year or age. He is representing this dealership with very kind service. Thanks, Ray

Friendly. Easy to work with. Quick appointment. --

Great Service. Very Professional and Helpful Staff. Gonzalo Polanco, Service Manager, ensured I received the best service. Thanks.

Orestes Fundora was extremely professional and accommodating. The transaction was seamless and easy.

THISIS WITHOUT HESITATION THE SERVICE RECEIVED WAS OF EXCELLENT AS ALWAYS... THANK YOU!!!

My process started with Mr. Toro after an online inquiry. He immediately reached out by email per my request and supplied me with all the information I needed prior to coming to the dealership which made my sales transactions even easier. Mr. Toro was very knowledgeable of the vehicles and a pleasure to work with. I would definitely recommend my salesperson, Mr Toro and this dealership because each staff that made any contact with us was very courteous. Thanks again A. Toro.

all good service experiences and Stephen Douglas the service adviser does a great job.

they are very friendly and easy to talk to

I have been to service department for my tires twice within a year. Steven and Christian were very helpful and professional. One feedback I have is to have the valet guys be more attentive when guests pull up, no matter what car they drive. I don’t drive a Mercedes but I have a tire package through AutoNation so I bring my car here. Both times I went, the valet guys see a Range Rover and they just stare, then go about their business, like I’m lost. Needless to say, I had to go inside and explain to someone what I’m there for.

Create customer service Charles Campbell always outstanding . I came from Miami to this dealer because is the best

Excellent service, good waiting area, and personal attention

This location is Always the best and only the best . Charles Campbell always makes my experience easy and enjoyable . I drive from Miami to this location all the time because the customer service in this dealer is outstanding .

Unprofessional valet member! I brought them my car and he pointed to my tires and started laughing! Unprofessional staff! Very disorganized! Save your money and go elsewhere!

Nice to the customer and doing better job

My salesman was Florian Godoy. He took good care of me all the way thru the process! The thing I appreciated the most from him was that he didn?t give me the typical salesman schtick about if you don?t buy it now it?s gonna be gone or pressure me. The most professional salesman of any sort I?ve ever had. Would definitely buy another car from him!

Professional and prompt service. Alway a pleasure dealing with Alex Ruiz

Had a great experience. Walked in told sales rep exactly what we were looking for and process of purchase was super quick with out any hassle. In love with our new car ❤️

Great like always and Moises Cisneros is very profesional and makes the process very pleasant

Service Advisor Christian Martinez is professional, efficient and thorough. Work is done well and the car is returned clean.

Extremely disappointed in Mercedes Pembroke Pines. We got a lease GLA on October 15. Right off the dealership, I noticed (among other things) that the two left tires were almost flat. The car was also significantly pulling left, GPS not working, Car Play not working. I stopped at the gas station to put some air in it, thinking that they might have forgotten to check the car (which is already a shame). I emailed them right away and sent 3-4 other emails to date. NO ANSWER. I called customer service, they said they couldn't do anything. Great! What I need is not too complicated: a functioning GPS, 2 new tires and an alignment. I now understand why it's the country of litigation. Unless you take people to court, they don't care. Well....

My Experience with the Service advisor Stephen Douglas was excellent. He definitely took care of my vehicle and had my vehicle cleaned out before he returned it back to me.

Excellent service by Moises Cisneros. We also love the vehicle. The whole experience was outstanding.

Outstanding sales person went above and beyond making buying a vehicle a pleasant experience

The main purpose of the service person Is to sell things that you do not need for example tires, my tires were new and the advisor said that I need to change it.

I have been to the Pembroke Pines Mercedes Service Department numerous times over the past 7 years and have had a lot of difficulties and problems. Yesterday was a very different experience. Things went along seamlessly and I was very happily surprised.

My new Advisor Pedro Rodriguez was very professional. And explained everything very well.

Sera was easy to work with. She was accommodating and listen to our concerns.

This is my second experience there. The nicest people. I recommend them highly

Signed up for service online, smooth process no problems. Great service.

Easy to work out a deal. Nice and friendly staff I was pleased with the dealership.

Great customer service. The sales representative was pleasant and easy to work with.

Excellent service timeliness . Convenient civid awareness

The best dealership out here! Thank you very much for the service!

Thank you for your prompt professional service. Always there for task at hand, the vehicle is a great product to have, I?m well pleased for the service visit. Many Thanks ! MCC

Rey has been monumental with my service-related need. He is super helpful and really made me understand what my car needs easy!

Service on car was good. No issues and Steven was very professional.

Called in asking for a quote on a lease and spoke to Carlos Montenegro, when I mentioned what my best offer was from another local dealer he laughed and told me to have a nice day. Would not recommend to even attempt doing business here.

I arrived without an appointment and was taken care of right away.

I arrived to the dealership for my car service and didn?t have an appointment; however, I was taken care of by adviser Stephen Douglas who was friendly, professional and very helpful with the entire process.

Mercedes of Pembroke Pines was able to provide great service.

Great experience and Alex is always very helpful when I take my car in.

Stephen Hall is an amazing service consultant. He really goes above and beyond to assist with the service needed on my car and coordinate with the warranty company for benefits.

Mr. Stephen Hall have been very helpful with the repairs of my vehicle, I couldn't ask for a better service adviser.

Great service. Didn't wait long to be attended. Very helpful in fixing my car and explaining what was wrong.

I recommend Mercedes-Benz of Pembroke Pines because of the great service provided by Rey Hernandez.

On Wednesday 01/13/21 I took my car in for service and was so pleased with the service from the person who took my car keys and referred me to my service manager Rey. Rey was very courteous, thorough in explaining the service maintenance for my car. I certainly without a doubt recommend Mercedes Benz of Pembroke Pines and to go to Reydel. He’s the best. 🙏👏

Mr. Charles Campbell was very helpful and knowledgeable. Great customer service skills. Will definitely book him for my next service.

CUSTOMER SERVICE AND A SCAM TO TIME CLIENTS. BEWARE OF THE FINANCE TEAM AT PEMBROKE PINES DON’T EVEN ANSWER MERC FINANCIAL CALLS AFTER A SCREW UP. 9 months ordeal

Personable, efficient, very helpful.