Overall the service was just ok. In most areas there highly professional, but I think one area were they need to fix is the accommodation for temporary transportation. When I originally made the appointment for the recall on my car, the service representative said we will set that on the day of your appointment. So on the day of the appointment I asked my service representative (Yasmany Morales) can you provide me with a loaner he says no, and that loaners are only provided for those that call and reserve them ahead of time for there appointment day. I'm not saying he's lying but somewhere I was getting the run around. I will say he did offer for two complementary uber rides but that wouldn't have sufficed because I still had other places I wanted to go while waiting for my vehicle. Most likely I will never come back to this particular location.

Mercedes Benz of Pembroke Pines provides the best service in the entire autonation fleet. In addition, my service advisor Charles Campbell is an asset to the Pembroke Pines autonation, because he provides a courteous and efficient customer service.

Great service!

Thank you Tomos for your excellent service

Everything went smoothly and staff are always helpful

John Cook was amazing!! He made my first Mercedes experience so smooth. I greatly appreciate his genuine help!

I wanted take this opportunity to write about the recent car buying experience that my wife and I had at Mercedes-Benz of Pembroke Pines. We called Mercedes-Benz of Pembroke Pines to test drive a nice rare yellow CLA. My wife (Debbie H.) spoke to Moises Abadi on the phone and he informed here that she could ask for him when she came in. We went to the dealership on that day, and we met Moises, and things got better and better from the moment we met him. He has a great personality, he is extremely patient, honest, friendly, I have to mention he is very funny, and knowledgeable about Mercedes- Benz as well as the inventory on the lot. We test drove the yellow CLA, it was a nice car but not the car for my wife. Moises showed, and test drove a few other vehicles with us. My wife saw a nice one in the showroom that really caught her eye, and the two of us along with Moises started talking heavily about this vehicle. To shorten the story, we wound up making a deal on that lovely vehicle in the showroom. Another impressive thing was that the deal was wrapped up within about 2 days. We later met the manager, we worked with Robert from finance, and we also interacted with several other people on the sales floor. Debbie and I (Dexter) had a great buying experience at Mercedes-Benz of Pembroke Pines. Moises, be on the lookout we probably will be back soon to get a nice car for me. Smiles. Dexter and Debbie H.

No one even bothered to acknowledge me when I walked into the showroom.

The service was excellent. Quite in line with the brand "Mercedes Benz." Professional, courteous, pleasant, just overall excellent service. Thanks to Charles Campbell and team.

The best service, highly recommended!! The best attention, the best customer service, the place is very clean, the workers are very friendly

The buying process was very quick. A lot faster than expected. The service experience was not as good. I was rushed during my service and was told I needed to wait 2 weeks with no loaner for a simple tire change even though I have the tire and wheel package.

STEPHEN HALL IS A TRUE PROFESSIONAL- HE NEEDS TO GET A RAISE

I doesn't make sense that they add 30k to 50k over factory suggested price. Not for. Tks

Service done but no particularly happy about the service manager refusing to rotate by car tires because I refused to do alignment. Most dealership that I know will be glad to provide that service without forcing me to pay for an alignment that I didn't want at that time

Very professional people and very fast service,i will go back

I purchased my car in 2017 and the only part of the experience I did not like it was sitting in the finance office and having to make immediate decisions about what warranties I want I prefer to read and make decisions later Besides that everything was great and the service department always takes good care of us

It is a great dealership and services is very good Professional services

Excelente atención al cliente ... y muy bello inventario de autos ....

Service dept are scammers. Called before to get a price for a key replacement and then I show up and the price doubled. Terrible service. Dealt with Carlos who should be working at a Midas and not a luxury dealership.

Excellent service, my service advisor was great, service was done without any problem

EXCELENTE SERVICIO, AGEADEZCO ESPECIALMENTE AL Sr. PEDRO RODRIGUEZ POR SER TAN AMABLE Y EFICIENTE EN SUS RESPONSABILIDADES

The Sales Representative was excellent. A Representative attempting to deliver the sale for another client/customer was very vocal and demonstrated poor customer service on the sales floor. Comments were made at a volume high enough for all customers in the surrounding area including name calling. It's clear that the seller and not the customer was more important here.

All good no issue. Thank goodness all went well thanks

El peor servicio que he tenido! Solicite una cita por la plataforma de internet para mi van Sprinter con 1 mes de anticipación. faltando una semana para esa cita llame a hacer una cotización de unos frenos y me dijeron que debía cancelar la cita que tenia porque no estaban recibiendo vans ya que estaban llenos y que perdería la ida al centro de servicio. Me pareció muy raro pero de todas maneras acepte en mover la cita para una fecha en la que si la iban a recibir (15 días después). El día de la cita fui y me informaron que el servicio tardaría un día, pero que como tenia una bombilla fundida y una ventana eléctrica que no funcionaba (están en garantía) se tomarían un día mas. Llevamos 3 días esperando la van por un simple servicio de los 30.000 millas y el arreglo de una ventana eléctrica y el cambio de una bombilla. Es el colmo que jueguen así con el tiempo y el dinero de los clientes ya que en mi caso, es mi van de trabajo y depende una familia entera de ella. llevo 3 días de trabajo perdido por su ineficiencia e irresponsabilidad al tomar las citas. Que hacer al respecto con todos los danos ocasionados? al segundo día llame al representante de servicio y dijo que estaban arreglando ya la ventana, entonces le dije que la dejaran así, que no podia perder mas tiempo y que ya iba a recoger mi van, pero después dijo que no habían empezado tampoco el servicio, que tenia que esperar hasta el siguiente dia. Trabajan con el tiempo de la gente y dicen mentiras. Update —————/// El número de teléfono que nos dieron en la respuesta es una simple operadora . En este lugar nadie se hace responsable de sus clientes . Además nos entregaron el carro chocado.

Rey was great and extremely helpful in helping us fix the defective glove box. His service work was much appreciated!

Overall great experience Syed was excellent . We were literally there an hour at best.

My wife and I have been visiting Mercedes Benz Pembroke Pines for over 20 years to purchase new cars or to service our very first MB, 22 years young this year. Our service department representative (Ray) is always extremely professional and willing to go the extra mile to explain the vehicle's diagnosis and ensure we are satisfied with the workmanship. Thank you.

Stephen Hall went above and beyond the call of duty to make sure that my car was serviced correctly. I want to sincerely thank Stephen for his SUPERB and OUTSTANDING service!!!!!

Syed was very efficient and a pleasure to work with. We will definitely continue to support Mercedes of Pembroke Pines. One recommendation, while many employees were pleasant …some salespeople only interacted or spoke if they were assisting you. Regardless if it’s your client or not, everyone should be pleasant to each client at all times. Still a 5 just a minor note to maintain excellence

Definitely one of the worst experiences I have ever had at a Mercedes service center, having had three Mercedes cars over the past 15years now . I had seen of some of the bad reviews for this center and after going there today can totally see why. I am a physician at a local hospital nearby this location and had called in the morning about a check engine light that came on recently. Was told to come in as a walk-in to get a diagnostic test done on the car. I took the morning off and went to the center. Once I got there, right from the valet onwards, was repeatedly told how busy they were and how they couldn’t tell me how long it would take. I told them I was willing to sit and wait since I had taken the day off but wanted to ensure this was not an emergency issue with the car since I am a surgeon and often have to drive in for emergencies. After waiting in the lobby for a while, was told that all their service advisors were too busy to even talk to me for the next 2-3hours, let alone get the car looked at. So they are even too busy to have courtesy to come and atleast talk to a customer who has been asked by their front desk to come in to the workshop. Horrible experience, never coming back here or letting any of my friends come here, would rather go to the other dealership in the area than be treated like this. For a service center that’s supposed to be a major source of revenue for any shop, I am surprised they treat their customers so poorly. Please realize that no-one enjoys coming to the service center and time is equally valuable for your customers too. The least that can be done is some courtesy shown to customers who are coming in just to get an answer.

Excellent Service!!

My experience was nothing I’ve seen before . Miguel was super helpful and respectful. I was literally at the dealership for maybe 30 mins and I left happy with my new car . Totally recommended.

Outstanding services Contact Yasmany Morales He’s the best advisor ever had! He’s there to help ! For sure Patria S.

My salesman Mrs Ricardo Salas was very professional. He take time to explain everything during the purchase, he hadn?t rushed. He help me find the dream car I really want. I wanted to purchase a gle 450 but they didn?t have the car at the moment he take extra step to pre-order the car for us and call us on time when the car came. I really satisfied with the service and I recommended this place. Thank you Mrs Ricardo for your excellent customer service .

Purchased a new 2022 C-Class model! Carlos Montenegro is the man you need to see. He provided us with excellence service with no hidden agendas. Transaction for quick and painless! Carlos knew everything about the different models Mercedes offers and thus provided the perfect vehicle for my 16 year old daughter. Highly Recommend Merceds-Benz of Pembroke Pines! Ask for Carlos!

Great experience and great customer service

With my extended service policy I brought my 2015 in for A/C failure to cool. It was in for 4 days and unable to find the problem. Just filled up my vehicle with freon. Again A/C failure to cool, brought it back in a second time, and an inexpensive hose was changed. Problem is still not solved. Meanwhile, my $4,000 extended warranty expired but my A/C is still not working. Third time, I brought it in for the same problem. Expecting Chris, service manager, to repair the problem that was never fixed. He now tells me that my car needs a new evaporator which mysteriously went bad all of a sudden. now he wants me to pay $6,400 to replace Evaporator, which was the original problem that they said they could not find. According to Chris, there are only 4 parts to an A/C system. I feel that this is a crime of stalling an expensive repair job until after my warranty had expired and failing to remedy and complete a necessary replacement part repair intentionally due to the large job cost. I am very unhappy with this dealership service department and the practices of Chris, it's service manager. I expect nothing less than a full evaporator replacement and complete A/C repair to complete my warrantied original complaint of failure of A/C to produce cold air. I expect this work to be done for no additional charges to me. I am ready to take this complaint to the owners legally if not satisfied. Thank you in advance for your prompt attention to this matter. Alice Hui

Ask for Carlos Montenegro! Excellent Service! Purchased a brand new 2022 C-Class Model. When is comes to vehicle knowledge, Carlos is the salesmen for you! Purchase was quick and painless! No hidden Agendas! Also provided the best Finance options!

Thank for your service, we were well informed about details and prices of the vehicles that help us took the right decision

I had a great experience at Mercedes Benz at Pembroke Pines. I was treated like Family. They were very welcoming and professional . Especially Pedro Rodriguez including the Finance Department and Warranty Department. I felt appreciated not only for their services they provided but for the quality of work. Thank you to everyone at Mercedes Benz in Pembroke Pines.👍

Our buying experience was a pleasure! Joe worked with us to ensure we found the perfect car with all the features we wanted. He made sure we were happy customers! Robert in Financing also made sure to go above and beyond. Thanks to Joe, we are now loyal customers!

My Service Rep Carlos was very helpful regarding my service, an ensuring my car was returned on time. The Manager Chris also took time to stop by to make sure everything was okay which makes a difference.

I got to the dealer at 11am to change the batteries of my car and Mr, Carlos Medrano told me that the car will be ready the same day. At 3pm I asked is it was going to take any longer and he said that he was going to check, when he got back I was told that the car will be ready the following day so he was going to send me home in a Lyft. I asked him why he didn't mention it before because I haven't eaten anything the whole day, he said he didn't know. I even couldn't go to work today.

Best experience ever

La atenci�n es incomparable, desde el vendedor MOIS�S CISNEROS quien tiene un conocimiento extenso de todos los modelos de carros, el manager y el financista? estoy feliz de haber comprado nuestro carro en Mercedes Pembroke Pines. ? RECOMENDABLE!

La atención es incomparable, desde el vendedor MOISÉS CISNEROS quien tiene un conocimiento extenso de todos los modelos de carros, el manager y el financista… estoy feliz de haber comprado nuestro carro en Mercedes Pembroke Pines. 💯 RECOMENDABLE!

Amazing experience with Syed Bukhari the Sales Associate. If you go there definitely ask for him!! The best. He was quick, honest, and still reliable if I have any questions. Also want to give thanks to the finances guy Sergio.

amazing experience ask for Syed Bukhari the Sales Associate. He was honest, quick and best part is I can call for anything if needed.

Excellent prices and very good service in this place I recommend it dreams can be possible and thanks to them I was able to fulfill mine.

El agente fue muy amable y me ayudo con los problemas del carro, siempre dispuesto ayudar

Pedro is always so helpful in service department

Joey (Joseph) Melillo was rude and not helpful. Stay away. Dealership is shady.

Whenever you go try to get Pinder Perez to assist you in the whole buying process, he is a real car enthusiast and will answer all your questions

Roberto y Moises nos atendieron muy bien son muy buenos haciendo su trabajo. Se los súper recomiendo cuando vallan pregunten por ellos.

Whenever you go try to get Pinder Perez to assist you in the whole buying process, he is a real car enthusiast and will answer all your questions

Service was easy to.schedulled, once arrived greated by a valet to direct me to my service advisor, procces was fast from the arrival time to the time I left with my loaner vehicle, same procces when came back

Major warning lights came on about headlights. Brought it in without an appointment to my service advisor Carlos, he advised me at least a week. Four days later I got two new headlamps and modules, luckily I bought extended warranty. I thank Carlos for his professional support

Easy transaction, salesmen A. Harry was very helpful and attended to my requests immediately when asked for photos of vehicle. Would definitely recommend location and Harry.

Great service and turnaround to resolve the issue.

(Translated by Google) The worst service I have ever had! Request an appointment through the internet platform for my Sprinter van 1 month in advance. With a week left for that appointment, I called to make a quote for some brakes and they told me that I had to cancel the appointment I had because they were not receiving vans since they were full and that I would lose the trip to the service center. It seemed very strange to me, but in any case, I agreed to move the appointment to a date that they would receive it (15 days later). The day of the appointment I went and they informed me that the service would take a day, but since I had a burned out bulb and an electric window that did not work (they are under warranty) they would take another day. We have been waiting 3 days for the van for a simple 30,000 mile service and a power window fix and a light bulb change. It is the last straw that they play like this with the time and money of the clients since in my case, it is my work van and an entire family depends on it. I have lost 3 days of work due to your inefficiency and irresponsibility when taking appointments. What to do about all the damage caused? On the second day I called the service representative and he said that they were already fixing the window, so I told him to leave it like that, that I couldn't waste any more time and that I was going to pick up my van, but later he said that the service hadn't started either , which had to wait until the next day. They work with people's time and tell lies. (Original) El peor servicio que he tenido! Solicite una cita por la plataforma de internet para mi van Sprinter con 1 mes de anticipación. faltando una semana para esa cita llame a hacer una cotización de unos frenos y me dijeron que debía cancelar la cita que tenia porque no estaban recibiendo vans ya que estaban llenos y que perdería la ida al centro de servicio. Me pareció muy raro pero de todas maneras acepte en mover la cita para una fecha en la que si la iban a recibir (15 días después). El día de la cita fui y me informaron que el servicio tardaría un día, pero que como tenia una bombilla fundida y una ventana eléctrica que no funcionaba (están en garantía) se tomarían un día mas. Llevamos 3 días esperando la van por un simple servicio de los 30.000 millas y el arreglo de una ventana eléctrica y el cambio de una bombilla. Es el colmo que jueguen así con el tiempo y el dinero de los clientes ya que en mi caso, es mi van de trabajo y depende una familia entera de ella. llevo 3 días de trabajo perdido por su ineficiencia e irresponsabilidad al tomar las citas. Que hacer al respecto con todos los danos ocasionados? al segundo día llame al representante de servicio y dijo que estaban arreglando ya la ventana, entonces le dije que la dejaran así, que no podia perder mas tiempo y que ya iba a recoger mi van, pero después dijo que no habían empezado tampoco el servicio, que tenia que esperar hasta el siguiente dia. Trabajan con el tiempo de la gente y dicen mentiras.

My car salesman was patient and very informative things were going great until manager Rene Celerio got involved.Rene refused to come speak to me so I went to his desk,he never formally greeted me or ever gave me eye contact.Rene was rude and even told me to ?go shop around to other dealers if I wanted a better price?.I purchased the car only because my dad wanted that exact color and we were tired of looking around.I WILL NEVER SHOP HERE AGAIN NOR WILL I RECOMMEND THIS DEALERSHIP!!!!

Our vehicle salesman Mark Isaia was very professional and cordial. He did a great job of making us feel right at home. We were very pleased with his service. The reason I am not leaving a 5 star review is that some of the other staff members were very rude and what came off as stuck up. I would think that if you want to sell more vehicles you would be nicer and treat customers with the same respect you expect in return. But whatever, my goal was to get the truck I wanted and at a good price, and at the end of the day that's what I got. I would 100% recommend going to this dealership if your salesman happens to be Mark Isaia.

It was good but they did not provide a loaner while my car was being serviced. So I had to make arrangements for someone to pick me up and back.

Perfect , profesional, vehicle pricing 5**** All people was friendly and professional The employee is the best seller man

Alex Ruiz and his team always provide an excellent customer service making sure the car and the customer leave the dealer happy and ready to make the appointment for the next service .

Steven very nice!!!!! Easy going no delays!!!!! Thanks uuuu mercedez benz pembroke pines!!!

It’s the second time I went there, the perception the same: lack of courtesy, lack of knowledge and Dishonesty. I lost the only one key I had for my sprinter, I went to Pembroke Pines dealer to order a replacement. The service advisor kept telling me that I couldn't order a remote key because a have an emergency key and i could not have two keys, or if i orden the remote key the emergency one would be disabled. Finally, around 12pm I was able to place the order and prepaid for it. Around 2pm I called to cancel the order because I found the old key. I spoke to the service advisor and he said he could not cancel the order because there was paperwork done. Then I called Parts department, I was told there was no problem to cancel it as it wasn’t processed yet and the refund will be send to the payment method. I emailed the service adviser, later emailed the parts department. That was Tuesday 08/23rd. Two days later, I still haven’t heard from anyone and haven’t received the refund.

Worst experience I have ever had in a Mercedes Benz Dealership. I went in for service since my CV axle was broken. I told them what happened and they told me that they will get back to me in 2 or 3 days with the diagnostic. A whole week went by and I did not hear anything back from them. I finally called and they said they have not even looked at my car. 2 days later they finally call me and tell me the transmission and drive shaft needs to be repaired. I asked them about the CV axle which I saw was broken. The service advisor told me that the CV axle was fine. I told him it was impossible because I had seen it broken and thats where the shrieking noise was coming from. The service advisor told me he will check again for the CV axle. The next day he calls me back and tell me the CV axle is fine. I tell him a third time, that it is broken because I saw it broken. Finally after a third time of telling him to check the CV axle, he finally admits that the CV axle is in fact broken. I ask him about the transmission and drive shaft, he says that they are fine and only the CV axle needs to be fixed so they gave me a wrong diagnostic. I also ask him to check the transmission fluid because I believe it was low. They never checked the transmission fluid. I also ask the advisor to give me a one day or two heads up of when the car will be ready because I live in another state and will have to fly to Miami. I never got a heads up of its completion. I do not know if the service department is negligent or incompetent because I told them exactly where to check and they tried to tell me it was a broken transmission. Transmission ended up being fine. Checking for a broken CV axle takes 10 seconds. If this was someone else that did not know what they are talking about they would have been ripped off by this service department. I have been to other Mercedes Benz service departments and never had any issues, they usually clean the car. One of the managers also screamed to one of the valets in front of a few customers, very unprofessional and rude. Unfortunately I did not get his name. Overall not great experiene

Larry Leon was great to work with!! Very happy with my purchase.

Miguel Carou was a great sales associate. Very professional, patience and ahead of everything. A true pleasure doing business with him and Mercedes-Benz of Pembroke Pines. The dealership is also beautiful and well stocked with the latest cars.

Fast and kind service

Stephen Hall is the best, very professional. Very accomodating!

Sales manager saved the day. I was expecting more.

Mark , our salesman did a great job explaining the differences of the models,was patient as we went back and forth on which to buy and once the selection was made was extremely helpful in explaining and programming the GLC .

Check engine light came on and my wife and I took our ML to this location. We were immediately greeted as soon as we pulled up and taken care of by Chris the manager. I can not say enough about how awesome of an experience it was dealing with him! Everything was so easy going and much appreciated after a long day of work. If you’re having trouble with your Mercedes, definitely bring it to this service center ESPECIALLY if you want a haste free experience. Thank you Chris for all your hard work!

Great customer service with Stephen Hall , always a pleasure 👍🏽

The best service, we always continue with Mercedes Benz and recommend this. Carlos Medina thanks for everything

Sales process was friendly and smooth. The saleslady could not have been more accommodating and friendly. I could not give the dealer a 5 start because one option I paid for was not installed and the dealer could not give me a firm time line on when I could expect the part to arrive.

Very professional and patient. Was really invested in getting me what I want. Did everything in a timely manner and I left very satisfied. He even called me the next day to make sure everything was good with the car. Ask for Miguel.

Excelente trato 100% recomendado con el señor Jairo y Camino, buen trato bien atendido mi nuevo dealer de preferencia.!! 👍🏻👍🏻

Sales process was friendly and smooth. The saleslady could not have been more accommodating and friendly. I could not give the dealer a 5 start because one option I paid for was not installed and the dealer could not give me a firm time line on when I could expect the part to arrive.

Salesman Moises was very friendly and gave us a lot of information and made the purchase process very easy, the car he recommended is superb

Pedro is absolutely awesome. The whole process of leaving my car for service was extremely efficient, friendly and easy. The price I was quoted is exactly what I paid. No hidden surprises! I love this service dept.

Your crew including your excellent service writer Mr. Morales is one of the few most honest straightforward young individual that I've ever met needless to say been there several times always very courteous and finding solutions to small details and big. Your managing team is also very excellent. I am a customer Mercedes of Pembroke Pines for life. Thank you keep up your excellent work😀😀

Mark , our salesman did a great job explaining the differences of the models,was patient as we went back and forth on which to buy and once the selection was made was extremely helpful in explaining and programming the GLC .

My service Advisor Campbell. He is always willing to help

I took my GLE 350 to service and they did it during the same day, Attention was great and I?m very satisfied with the facilities they have .

Well no other option but to change our review and overall perception of this company. It is clear that they care about you only and untill they have taken your money. We paid off a vehicle purchased at this location within a year. We requested the elegible credit from the unused Gap insurance purchased thru the dealership to be refunded, we completed the steps coming from both the Bank, the Gap company and to our surprise, after months trying to get in touch with someone who could help us with the completion of the process at the dealership almost having to treathen with doing something like this (bad review) Mr. Robert Montoya took our request (with an attitude that we tried to overlook just to our desperate need of help.) When everything looked like it was going to be finally over, he requested a pay off confirmation from the bank again, being this something they were able to request themselves (cause they do it when they try to sell you a car, but not when they have to do something they are not profifting from like this. Guess what, good customer service is also important.). Well almost a month after sending the requested pay off letter... Surprise surprise, ghosted again, no replies, no follow ups, not even a text msg, (cause Mr. Montoya gave us his "personal phone number") Litteraly, I wouldn't say we have been that kind of customer that's disrespectful, rude and extremely pushy, we understand they're busy and well yes, doing this doesn't make money, whatevewer... But the fact that you this dealership pretty much forced us to loose our courtesy and cool, just to be able to get someone to help us and then again not resolve anything after months of trying. Something we legally deserve, I mean...That's our money!! What a disappointment, doesn't feel at all like a Mercedes-Benz branch. Just know that with them, after you have signed your documents and commited to the loan, you're all by yourself. We are currently looking to escalate this to the higher ups. Cause at this pace, nobody will resolve our request.

My experience at this dealership has always been great. From dealing with the finance manager, Tony, while purchasing my vehicle, to dropping of for service with Ray in the service department. I’m normally not too fond of service at dealerships. But these gentlemen’s customer service is top notch. Thank you!!

I have been in contact with them via Chat to get an information abour my leased car, two agents promise that somebody in sales will call me back, is more than 10 days and nobody call or had the intention to do it , sadly very poor customer service for a brand like Mercedes Benz, No stars for them sadly

Purchased a vehicle remotely. The internet sales Manager (Joe Melilla) made it a smooth process. Would definitely buy from the again.

No comments

First time I get my brand new Mercedes serviced and it was disappointing. Do not get you car serviced here! I have had Audi, jaguar and BMW and this by far the worst experience I’ve ever had at a dealer.

Prompt Professional Service ! Keep up the good work. Attention to details and expedited in and out for the customer.

All the service advisers are incredibly accommodating, and in addition to the valets. Even when there are issues with your vehicle, they always provide a solution with a path forward. Thank you Eddie!

As usual we are very happy with the excellent service we received. The appointment was on time and had very good communication with the maintenance employees.

Awesome staff supportive of customers' car care! Staff was eager to accomodate the client's deficiencies.

Fue una experiencia absolutamente profesional y con una disposicion total de servicio.

I always get great customer service when I come there to get my vehicle service or repair….Thanks Will North

I tried repeatedly to make a service appointment through the IN VEHICLE CONNECTION BUTTON. After 3 weeks I gave up and called the dealership directly.

Eddy and the Pembroke Pines team are very accommodating, and make sure all your concerns are addressed.

Excellent experience our salesman Allister Harry was there from start to finish. He is very professional and courteous attentive and very knowledgeable. About the new S580 that me and my wife purchased. We are truly happy with our new car. Thank you again Mr. Allister you are the man bro !!!!💯💯.We could have not asked for a better experience Thank you Mercedes of Pembroke Pines.

Thanks Orlando for seeing that my baby was taking care of. Orlando advised me and kept me informed on what was needed and what was done on my car. Pick up was a breeze and in a timely manner. Orlando was very professional, respectful and attentive. Thanks Mercedes Benz of Pines and a special thanks to Orlando for going the extra mile.

Being at a Mercedes Benz dealership and looking to purchase a 2014 Beetle, I wasn't expecting to be treated as if we were buying an expensive Mercedes. Sera Bruno was our sales person and she was exceptional. The entire transaction (including negotiating over the price) was smooth and painless. Everything was done to perfection. I don't plan on buying another car (this one is a return to my youth) however, I highly recommend this dealership for anyone who wishes to purchase a car - new or used. Evelyn L

Excellent Service, Carlos kept me updated with the repairs, services were completed timely

Harry Allister is a true professional. He greeted me upon my arrival and was the only associate to give me his full undivided attention. I reconmend Allister to address all of your vehicls needs as he goes out of his way to ensure satisfaction.

Really Busy Service Department, but with the outstanding help of Orlando Dominguez, everything went so smooth. I will comeback.

Great people here we were vary happy with our purchase for a new GLB 250. Customer service also great we felt comfortable with professional and friendly atmosphere . I would recommend Ricado Vargas.

Very good

Carlos Medrano Is an excellent case manager. Very happy that I’m in the right hands. Responsive. Definitely going an extra mile well Beyond coverages. Buying two more cars just to work with Carlos. He made my day.

Ray, service representative, is polite and efficient. The day went well without any issues.

Excellent customer care!

Great place to shop for a car. The people are very friendly and very helpful, I do recommend Auto Nation Mercedes Benz for your next car.

I completely understand it was my error in leaving the item in the vehicle, but the lack of concern & zero empathy is troubling. I sold my vehicle on 7/23 & apparently was sent to an auction already but there was no effort to assist in finding the vehicle - just basically telling in a matter of fact fashion that it was cleaned out & everything thrown away. How is this known? In addition, my lien holder has not received any payment. We can?t continue to use Covid as a reason for slow delivery if the process was done in a timely manner. I was considering purchasing a GLC 300 from this dealership when I sold my Audi Q5 to them?& even afterwards. But not anymore. My experience since that sell has been nothing less than terrible!

5 days ago I bought my car here at the Pembrome Pines Mercedes dealer, my glc 300 Coup�, which I was super satisfied with how they treated me since I arrived with everyone who helped me buy my car, with the department of sales, the finance department very nice everyone, very efficient in their work, and everything very fast, they offered me water, coffee, helped me with car insurance among other things, I really recommend it very good service in all aspects ,one of the people who helped me and was in the purchase of my car was Sera Bruno and Roberto Cabanas

Outstanding service and overall buying experience. Ricardo Vargas the sales person went above and beyond yo ensure I was buying a vehicle that met all my needs and expectations. He was very thought explaining car features and gadgets. I am extremely satisfied, I will for sure come back.

We love our GLE. Mercedes are in my opinion the top of the line in lux this is our third Started with a C class the E class now GLE SUV. We have had a couple of BMW the 650 M and Porsche GTS Cayenne and Cadillacs came back to Mercedes and will never go back to another brand.

My experience at Mercedes Benz of Pembroke Pines is always the best. The entire team, through the years, has become part of my family. Special mention for Miguel Carou y Antony Bolanos for his professionalism and for being such a good person.

Outstanding service and overall buying experience. Ricardo Vargas the sales person went above and beyond yo ensure I was buying a vehicle that met all my needs and expectations. He was very thought explaining car features and gadgets. I am extremely satisfied, I will for sure come back.

my salesperson Mark Isaia is a true professional. He has the full knowledge of the vehicle and respectful of my time Elliot Kahana and Sones

I completely understand it was my error in leaving the item in the vehicle, but the lack of concern & zero empathy is troubling. I sold my vehicle on 7/23 & apparently was sent to an auction already but there was no effort to assist in finding the vehicle - just basically telling in a matter of fact fashion that it was cleaned out & everything thrown away. How is this known? In addition, my lien holder has not received any payment. We can’t continue to use Covid as a reason for slow delivery if the process was done in a timely manner. I was considering purchasing a GLC 300 from this dealership when I sold my Audi Q5 to them…& even afterwards. But not anymore. My experience since that sell has been nothing less than terrible!

These guys are exceptional they are beyond awesomeness!!! My sales person was Anthony Toro he is one of the best there. He is very helpful and courteous I was treated as a VIP. Totally recommend!!!

Great service for our vehicle! Orlando was an excellent service advisor quick to respond and keep me posted on progress

Staff is professional. I had a service done and they kept me updated.

I visited Mercedes Benz dealer ship service department and job was completed as promised. Service Manager explained to me the details of the job. Car was ready as promised.

The service receptionist is a bit rude with lack of patience. I'm happy when I arrived the manager Chris was extremely pleasant

Ask for Allister Harry, he is the best! Great service he knows his stuff. He was responsive, extremely knowledgeable made sure every question was answered. I would recommend anyone to go see Allister. Thanks again for your attention and detail. You made the process seamless and very pleasant.

John did a great job helpful with the purchase of my car. Also the financial dept was very helpful throughout the process. I def recommend Visiting this location if you’re in need of a car

This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and packages). They helped me with my trade-in and sales price until we got a great number. Unfortunately, a hick-up happened at closing. My sales team supported me to solve that problem to my satisfaction, even escalating it until solved. Mr. Herrera and Mr. Salas are probably the best auto sales professionals I have ever worked with in my entire life. THANK YOU!!!!!, Jaime 7/27/22: I took my C300 for service. Impeccable maintenance and attention to details. I don't know to many service advisors, but I believe that Mr. Pedro Rodriguez must be among the best in the business. Thank you, Jaime

Rey Hernández, excellent advisor , directly to the point. You don’t loose your time. Always gentle, blunt, and ready to help. Thanks Rey ! Like always my car in the best hands. I can’t request more … Carlos Gonzales is an amazing. He helped and guide me thru the purchase process. In this difficult times it’s important to have a good advisor. Also, Carlos , the financial guy, an expertise in his job. Direct to the point and you don’t waste time and money. Thank you guys. Like always, five stars for you !!!

Ask for Allister Harry, he is the best! Great service he knows his stuff. He was responsive, extremely knowledgeable made sure every question was answered. I would recommend anyone to go see Allister. Thanks again for your attention and detail. You made the process seamless and very pleasant.

Just purchased a car and my sales rep was very professional (Jario). Great service.

Ricardo was excellent in helping me with my purchase of the E350 Mercedes.

Mr pinda prez is a good sale men h E was very helpful to me and my husband have a blessed day and thanks for your service

Ricardo Vargas was the BEST sales rep during this whole process. He was sure to keep me updated on the status of my vehicle while in transit and was very nice in making sure the process was smooth was it arrived. The finance rep was also caring in making sure I was getting the best deal and packages for my purchase! Mercedes Benz of Pembroke Pines has a lifetime customer in me!

I had an appointment for oil change, but always take about 3 hours to get my car back.

I'm changing my review because I can blame what happened to everyone. I was told it was new hire's mistake. The issue was resolved. Thank you Rick! February 3rd, I've received email from the dealer I have schedule maintenance appointment on February 17th. (I never made any appointment) On 16th Feb, I called the dealer for the confirmation on the appointment but they couldn't find my appointment. (So, I rescheduled for 19th at 2PM). On 18th Feb, the dealer shop cancelled my appointment with out notifying me. (When I called it is because I was getting 'B' service and takes about 4-5 hrs to do so.) I had to rescheduled the appointment for earlier time at 10:00 AM. When I met the 'advisor' I was told the service was going to be 'A' service. The advisor said I already got the 'B' service. So, I explained the advisor I got my car when it was 17000 miles and did not get the 'B' service at 20000 mile as advisor was claiming. (He had no proof) So the advisor told me it was going to be B service and he will call me when it was done. About 3 hrs later the service was done and it was 'A' service. So the advisor lied for the second times. What kind of business is this? Stop wasting people's time! I want some answers and there better be some action against this dishonest 'advisor'. (By the way, my car was showing 'service B due in 1200 miles' this morning)

they treated me very professional

Best Experience ever at the dealer on Pembroke Pines. Ask for Florian 💜

Really bad costumer service, was told I can’t drop off van after 3 which it’s not true. Save your time and go somewhere else. Also try to buy part for my van I guess the representative didn’t have time to help and told me to go find out my self.

Carlos in the Pembroke pines service shop was great, even though they have a lot of mechanics sick , he was able to take care of my GLA-250 issue, great job, thank you Mercedez Service Team

Great service with my service advisor Eddie. I give him 5 stars

Great service.

Service was done faster than I expected car looked like new

Dropped off my car for more than 6 hrs for a battery change & rear view camera recall software. In the meantime they provided Lyft so was able to accomplish my errand. My car was repaired & washed so very pleased with the service. Thank you all for your service!!!

Driver side cup holder had come loose, the service manager Chris first cleaned it (wow!!) and then put it back in place. Fantastic service!

Was super excellent

This is my second purchase from Mercedes Benz Pembroke Pines. I must say each time Wesley made the experience very smooth and was very helpful.

Orlando in the service department is amazing. Ask for him when you make an appointment!!

They never have loaners, if you ask. They give you the same excuse always, and they take forever with the car. I took my vehicle Tuesday, and I didn’t get back till Friday afternoon. I had no car for about four days. They called me about two days later that something else was wrong with the vehicle and charging me 2 thousand dollars more before checking if my warranty covers the issue. You would think that for a luxury car service would be better. I will not be buying another Mercedes Benz.

Customer service exceeded my expectations. It was my first visit (July 16th, 2022) and I was treated as a VIP (long standing customer) by Orlando Dominguez, Assistant Service Manager. Very knowledgeable and provided recommendations.

Muy agradecida con el servicio y sobre todo la atención al cliente de Eddy Suárez El es muy amable y siempre dispuesto a ayudar al cliente, excelente trabajador Gracias por todo 🙏🙏🙏

Worst service ever. I brought my car on a Wednesday for a check since has checking engine on. On Monday i have to called because i never received a call from the service department. They told me that they have to have the car 24 hours off to see what is going on. On Tuesday I picked up my car without any replacement because they reset the computer. Two days later the car has same problem. They didn’t give me a car the first time, second time they didn’t want it too but I pushed out and they gave me one car that i have to deposit $300.

William Gonzalez walked us through the process from Day 1. Due to shortages it took 11 months from the day we started the paperwork to taking delivery of our vehicle. He was always honest about what we should expect. William never over-promised and always kept us in the loop. This was greatly appreciated. If I had to go through this all over again I would make sure to look for William to help guide me through the process. We had a lot of questions and William always responded in a timely manner. Thank you, William!

It was a pleasure to work with Orlando, from the Service Department. Very professional and excellent customer service.

Exellent Dealer Larry Leon was very active in my process, exellent gentleman, very patient and kind, excellent man! Hope to do business again with him.

I wanna give Moises abadi a special recommendation for helping me with getting me my new Mercedes Benz. He has been kinda and did everything possible for me, to have the car that I have been wanting. Thank you again and I wish for many more success!!

Excellent customer service from Mr. Orlando! I had AC issues with my C300, I called my service advisor, Orlando, and he went above and beyond explaining me what needed to be done. My car was returned cleaned and my AC issue was resolved! Once again I love my service advisor and Mercedes of Pembroke Pines did not let me down!

Fantastic customer service. Exceeded my expectations. The entire process form start to finish was effortless and without stress.

It fast quality Great job I will recommend my friends and family to visit this dealership

I came last Friday to do an annual service A for my vehicle. The experience was outstanding! Orlando, the technical advisor, was very professional, knowledgeable, and attentive. I want to thank him very much for taking care of my car.

Stephen Hall is our expert and has been fir a number of years. He’s always professional and helpful. He pays attention to details and always provide the correct information based on the service needed.

BUYER BEWARE!!!!! Mercedes-Benz Premier Pre-Paid Maintenance is NON-REFUNDABLE. Our Finance Manager, Carlos Sgroi, sold us a 3 Year Pre-Paid Maintenance Plan and told My husband and myself that it was Refundable. We never got a copy of the Pre-Paid Maintenance Contract until after we sold the vehicle and I called to get a refund of my unused Pre-Paid Maintenance. The contract that he sent me wasn't signed by either party and it was dated 4 days after the date we bought the car. We trusted what the Finance Manager, Carlos Sgroi told us and I intend to take every step necessary to inform consumers that he is a VERY shady Finance person. Beware of anything he tells you. Ask for ALL documents at time of sale.

excellent customer service by Mr. Rey Hernandez

Eddy Suarez is my Service Advisor and he was excellent to deal with. He kept me up-to-date with the repairs, was very professional, & very helpful. Will return for future maintenance.

the first thing I'd recommend about MB of Pembroke pines is their courtesy, I interacted with Kristi and Charles they are very courteous warm, friendly, and most of all very knowledgeable about the car service business. MB of Pembroke pines service is way above the rest, I simply mean they are the best, thanks Charles I know you are an asset to MB, God's blessings on you.

I had an awesome experience at MB of Pembroke Pines. they listened and got me what I wanted and more. I dealt with Mark and he got me my price and the car i wanted thanks MB of Pembroke Pines

The customer service and check in check out process for service department was smooth, quick, and easy. However, the return time was a bit much. I'm not sure if this is normal but it took days to get my vehicle back.

I had a great experience at Mercedes Benz of Pembroke Pines. Sales rep Joseph Antoine was very knowledgeable, helpful.and professional.

Pembroke Pines is the Best Mercedes’ dealership in South Florida. I’ve dealt with all of them. Got a great car at a great price. Great service. Joe Melilla is a great salesman who gets things done. Tony the finance manager is a class act.

Bien servicio, la persona que me atendió habla español e inglés. Mi auto no estuvo listo el mismo día, pero al día siguiente fui y fue rápido, mi auto quedó limpio

My service advisor were tremendously knowledgeable and professional. Mr. Hernandez, as always explain the safety of the tires as well as how to obtain the best mileage as years to come. I?m very satisfied with your service.

Excelente atención.. todo súper rápido..

great experience

I highly recommend Mercedes of Pembroke Pines to anyone looking to own a Mercedes. The sales rep Gerardo Escallon is top notch and second to none. He handled my request every step of the way. First sales rep who treated my purchase like it was his own.

Es un excelente lugar para comprar carro.. la atención y el servicio increíbles.. los precios también buenísimos

MB of Pembroke Pines provides excellent service on older models. I have a 2001 SLK230 and 2011 C300. PP has kept my vehicles in top running condition, so I have no need to buy a new car. My service manager, Charles Campbell, is excellent at diagnosing issues and quickly scheduling the repair. Highly recommend PP!

Service was good , very polite

Pedro is the best!! Always on point with all my services and whatever my vehicle needs! Thank you!!

My advisor Yasmany was amazing. A repair that I thought would take days considering the the state of availability of parts these days, was able to get me my car by the same day. Recommend not only the dealership , but Yasmany is the most professional advisor I’ve ever had the pleasure of working with. Thanks again for all your help.

Mercedes Bendz Pembroke Pines gave me an extraordinary service, they are the best.

Customer service was top notch. Serafina was great on all details of the car and finding what I wanted . Would recommend and definitely would purchase again in the future .

Loved my experience at Mercedes Benz in Pembroke Pines. Everyone was welcoming and so helpful. I left very happy with my new car 😍

Good service. Orlando Dominguez, my service representative was very helpful

Service was too notch! Thank you for being so professional!

Great experience Everything was solved in a professional manner.

The sales agent Wesley was great and the management was a pleasure to do business with, very straight forward with the negociations!

John Cook was very professional , i love my gle 350

Walked in, was in there for almost 15 minutes and not one single person asked if we could be helped. So we walked out. Plenty of other places to go.

Trips to dealership are usually dreadful, this one however, was fun and quick. Picked up the exact car we wanted, got a good trade-in value and left in a new Mercedes. Sera was on point and friggin hilarious too

Our sales representative, Moises Cisneros, went above and beyond to ensure the sale and delivery of the car went smoothly and efficiently. He also kept me informed as to the status of the delivery of the car. Thank you for making what would’ve been a difficult process, a pleasant experience.

Beautiful building, kind staff- very detailed and gave you honest options. The only thing I would say that needs to work on is the amount of time it took to purchase my vehicle. Over 5 hours is way too long.

Worst Experience ever!!! I was trying to to do a lease on a vehicle and Tony V. The director of finance had the worst customer service ever. Called me yesterday asked me to come back today and not to do a deal with anyone else. Only to have me wait an hour today for a car they couldn’t find on the lot that I wanted and when I finally chose another car he came in with the numbers which were ridiculous, 6k down and 800 a month on a lease for an A220 model and then told me there was no negotiation that could be done. Stood up and said let’s not waste time and ripped up the paper in front of me and threw it away and said “this is not for everybody”. Truly so disrespectful and insulting. So disappointed in the service would never return to this dealer!

4 month ago, my car was serviced service plan 'A' when it was due for 'B'. I was also lied but it was getting service plan 'B' when service 'A' was done. It was under warranty but the rep insisted service B was done. I asked for proof but he could not show me anything . Called GM as respond to my comments but it was dealer's directory number . Every day I have to turn off notification my service B has been due to months now. I need some answers and direct number to GM or person in charge of the service department.

5 stars for great service at Mercedes Pembroke Pines for the past 13 years!!! Kudos to Stephen Hall my favorite Service Advisor. Thanks for being professional, kind, empathetic and knowledgeable.

The most professional and knowledgeable people! thank you Tony and Robert. You are simply the best people and the best dealer in town! It was a real pleasure doing business with you. Blessings to you all!

Excellent

Excellent service fast and easy process Moises Cisneros pure professional

SIMPLY THE BEST BERT MARTINEZ AND MOISES CISNEROS DON'T TRY THE REST. PEMBROKE PINES MERCEDESBENZ

Ricardo Vargas went above and beyond when I bought a GLB for my wife!! Whole deal took 2hrs! Easy process. Finance person was also great!!

Excellent 10 year service on my E550 Mercedes Benz. Much thanks to superb MB technician Roberto Monduy, Sales Manager Robert Baldor, Service Director Rick Castro, and appointment employee Romeo. Vehicle runs like a new car !

Very big well-stocked and very clean and very polite people

I don't know if the problem is MB Usa or the Service. I bought a GLE AMG 63 8 months ago and it is the second time that the car has failed, and I had to send it with a town to repair. After trying to communicate with MB road assistance for more than 3 hours and without success, I sent it with a private one. Terrible the Road Assistance( imagine if you call because an accident) service but worse than such a car failing again. When they call me to inform that my car is ready, I asked if they could send it home, but they respond that this MBUsa service does not provide it. Mr. Orlando who attended me at Pembroke Pines was very responsible, but I think the problems that I ammentioning, are not his responsibility. Very disappointed with the brand.

For the privilege of $70,000 and a CERTIFIED INSPECTION AND VEHICLE you can also be stuck in a parking lot for hours with your s class suv that has 22k miles which you bought a week ago and driven twice. In all reality seems like this dealerships certified inspection process is nothing more than a piece of paper. They don’t even bother to replace a battery where they know it is beyond 50% of its useful life. It makes you wonder what else they have “certified” that should have been replaced.

Received excellent service from Alex My service manager. Work was done quickly.

the best place for get a car 😍🔥🔥🔥🔥 thanks anthony Toro 🔥🔥🔥💣💣💣🏇💰

The best place for get a new or used car thanks ANTHONY TORO ❤️🙏🏻🙏🏻🙏🏻🙏🏻

Thank you for Everything. The waiting area was very clean.

We were treated very well during our purchase of the A220. Deivis Maldonado was top notch and took very good care of us. Highly recommended!

Always received great service , hats off to my service advisor Stephen Douglas 👏, he has an awesome personality ,very professional service was done fast and efficiently.

Great 👍 Dealer Excellent Service

Eddie was very clear with the explanation of services. He went above and beyond and got every detail needed.

I would highly recommend Mercedes-Benz Service department. My service advisor always kept close communication with, always keeping me up to date and thoroughly went over everything that was done to my vehicle. Had a great experience, thanks Charles!

Would highly recommend Carlos Ruiz-Medrano for his Excellent Customer Service Communication & attention to detail, I will bring all my Mercedes here and recommend everyone to carlos @ Pembroke pines MB

I?ve had my old car for 10 years & dreaded having to buy another. SO happy we worked with Joe Melillo & he made the process of buying a new car so easy for us. Amazing customer service!! 10/10 would recommend this dealership and working with Joe!

Friendly, fast and easy service. Experience employees.

Made an appointment over the phone for oil services for my car. Easy to schedule. Arrived on time and didn't take long to see Pedro Rodriguez the service attendant. Returned until the following day to pick up. No problems everything went well. Price of the service is on the high side for just oil change total over $300.00. Will consider other options next time for simple services. Thanks.

It was a great experience, the person who helped me was very knowledgeable of every single detail about my vehicle, and was very diligent to make Sure that everything Was done on a timely matter. Highly recommended

I only deal with Alex Ruiz in the Service Dept. I have been dealing with Alex for several years now. Very professional and honest. This dealership is not close to my house, but I do not mind the drive because I know the car is in good hands with Alex.

one of the worst run service departments I have seen. The customer service is terrible by all the slow moving men in this department. They make you wait forever while they stand around and talk about things not related to work . No women? Never any water available in the "lounge". Styrofoam cups were in a stack at a Mercedes dealership? For buying such an expensive car , this service department is low grade in comparison to others. The car wash is also always closed. I will be driving out of my way to visit others. I would expect this from a Honda dealership, but not Mercedes.

Incredible experience at this dealership. No BS and upfront staff. Larry is the absolute best. He took care of me and was very communicative. Also, Orlando and Charles in Service were extremely helpful. The team here is filled with rock stars. Thanks for the brand new car!

My husband dropped off the car for basic service and our initial impression was not that great. As there was a line of cars backed up to the street to get checked in and it would be 45min to an hour before he would even be able to speak with the assigned service advisor. He ended up leaving the car. Toward the end of day I called to see if it was ready (because no one had reached out to us). The assigned service advisor answered and let us know we could pick up in 15 min. Unfortunately, we were unable to make it back until the next morning where we met Chris, because our assigned service advisor was still unavailable. Perhaps noticing my agitation, Chris worked to make sure we were quickly taken care of and was quite professional. The Assistant Service Manager Alex R also spoke with us directly and he was courteous and professional as well. He provided his card and let us know we could contact him directly for future questions or service needs. Although we never met the assigned service advisor, in the end, I was pleased with the service provided by both Chris and Alex and plant to use this location again in the future.

I went in for service because a message about the brake pads and my brake light indicator came on. I made my appointment 12 days in advance and was told they wouldn?t have a loaner car available. I asked about a rental car and was told my appointment would be notated for a rental. Got there and I had the worst experience ever. First of all, my GLE 350 only had 23,776 miles when I drove in. I was there for all of 5 minutes when I was told that I?d need brake pads all around the vehicle and possibly rotors!!!! Yes, an almost new vehicle and my advisor told me I would need pads and rotors at my own expense. I?m like xxx!!! I asked him to show me. After about and hour and for five minutes, I recorded a text message with pictures of what I was told was my vehicle. I didn?t know what I was looking at. I asked to see the pads on my vehicle for an explanation against the pictures. (Oh, I?d have to take the tires off is what I was told)! While sitting in my advisors office, I heard another advisor tell to another to write a customer up and to put him in a loaner! Yes, I was told that there wasn?t any loaner but here this customer 2 hours after me and he?s being given a loaner car. I brought it to the attention of my service advisor and without him even checking, he brushed me off telling me oh, maybe he made his appointment in advance. I also made my appointment in advance but this guy didn?t even take the time to check. Initially he told me that there wasn?t any loaners and my appointment was not noted for a rental. At this point I was furious! I was about to be robbed of $1700 for a brake and router job on my semi new vehicle and they were making me sit there and watch! Oh no! I asked about the cars warranty, I asked if this was a mistake, I asked why and how not only the brakes but the rotors were bad also? Mind you, I thought it was just the sensors that had gone bad. I had no difference in the way my car felt when I braked. No vibration, no squeaking, nothing! What was going on. Beware of Mercedes? of Pembroke Pines service department! They are definitely not honest and will ROB you when it comes to repairs. I was under major stress dealing with this issue. I spent a lot of time on the phone making calls and complaints! After 2 days off a lot of back and forth, I was able to get the issue resolved in partly my favor. $2100 turned into $250 deductible which I still think was an unfair charge. My insurance should?ve never had to get involved to pay for any parts of this less than 3 year old vehicle rotors. I?m totally turned off from Mercedes? after this experience. My lease is up in a couple months. I?ll be taking my business else where.

I had an amazing experience! Ms. Serafina Bruno is the absolute best! patient and works with you. The entire team from managers to finance to sales was precise and turnaround was quick. I am super happy with my beautiful new GLB 250!

My wonderful Sara Serrafina saleswoman 👩‍💼 the best of all treat me with great hospitality and serve me well. I was approved for the CLA 250 Benz. Thanks to Sergio in the financial department who truly work so hard to get me approved. I am so happy now I truly feel Certified as Benz driver. 😇😇😇 Thank You all for getting me right it was fast and convenient.

I went in for service because a message about the brake pads and my brake light indicator came on. I made my appointment 12 days in advance and was told they wouldn’t have a loaner car available. I asked about a rental car and was told my appointment would be notated for a rental. Got there and I had the worst experience ever. First of all, my GLE 350 only had 23,776 miles when I drove in. I was there for all of 5 minutes when I was told that I’d need brake pads all around the vehicle and possibly rotors!!!! Yes, an almost new vehicle and my advisor told me I would need pads and rotors at my own expense. I’m like Wtf!!! I asked him to show me. After about and hour and for five minutes, I recorded a text message with pictures of what I was told was my vehicle. I didn’t know what I was looking at. I asked to see the pads on my vehicle for an explanation against the pictures. (Oh, I’d have to take the tires off is what I was told)! While sitting in my advisors office, I heard another advisor tell to another to write a customer up and to put him in a loaner! Yes, I was told that there wasn’t any loaner but here this customer 2 hours after me and he’s being given a loaner car. I brought it to the attention of my service advisor and without him even checking, he brushed me off telling me oh, maybe he made his appointment in advance. I also made my appointment in advance but this guy didn’t even take the time to check. Initially he told me that there wasn’t any loaners and my appointment was not noted for a rental. At this point I was furious! I was about to be robbed of $1700 for a brake and router job on my semi new vehicle and they were making me sit there and watch! Oh no! I asked about the cars warranty, I asked if this was a mistake, I asked why and how not only the brakes but the rotors were bad also? Mind you, I thought it was just the sensors that had gone bad. I had no difference in the way my car felt when I braked. No vibration, no squeaking, nothing! What was going on. Beware of Mercedes’ of Pembroke Pines service department! They are definitely not honest and will ROB you when it comes to repairs. I was under major stress dealing with this issue. I spent a lot of time on the phone making calls and complaints! After 2 days off a lot of back and forth, I was able to get the issue resolved in partly my favor. $2100 turned into $250 deductible which I still think was an unfair charge. My insurance should’ve never had to get involved to pay for any parts of this less than 3 year old vehicle rotors. I’m totally turned off from Mercedes’ after this experience. My lease is up in a couple months. I’ll be taking my business else where.

A trustworthy company you can rely on, I hope to go back soon

Perfect service. I had experience in other dealer and I love this location.

Miguel provided us with the perfect buying experience. The car was ready when we arrived and we were in and out in an hour. He has earned a customer for life.

Service was an Excellent Experience .. Very Professional and Courteous?

I called Moises Abadi on Friday morning to inquire about my new family suv a GLS 2022 . The same day at noon , I was driving my new Mercedes-Benz GLS 2022 . Moises was EXCELLENT, He made the process very simple fast and efficient. My wife and kids LOVE the new Suv !! Highly recommend Moises and Mercedes-Benzof PembrokePines.

I bought my first Mrecedes-Benz here, and it was great and pleasant experience from beginning to end.

Very good expierience overall !! Staff is friendly!! Especially the reception area!! Service was great, just a bit pricey.

John was great. Made the process easy and quick. Very knowledgeable and friendly

Just outstanding, great throughout , salesman Mark Issaia, was especially helpful. Great follow up

I took the car this morning, since it was the second time, that it had problems with the module that controls eps, neutral mirror, first they told me that I had to leave the car, to check it and they do not have a spare car, this being a lease Given so much insistence, with the cris tai manager, 4 hours after being at the dealership, they call me and tell me that the car below has a physical blow, that the warranty does not cover it, they had to be a diagnosis at 220 dollars the time and then they would give me an estimate and I had to pay these costs, that is, it is a total lack of respect, I have not had an accident and now they say that the car has a physical blow, in the end I leave the dealership with the car without arrange. It is a total lack of respect! And if the car really has a physical blow, it must have been handled by the workshop. There are no blows to any part of the bodywork, and I have vehicle protection plus insurance and they didn't want to fix it.

El aerea de servicio para que el carro le hagan reparaci�n no es bueno. Siempre tienen una excusa para todo.

From pulling in to picking up the staff was courteous professional and aware. I appreciated the fact that the staff acknowledged me my situation and my time. I felt valued as a customer and cared for. I am glad to be a part of the family. I will repeat and refer buisness so long as this culture remains !

After going to many dealerships, and experiencing many unfriendly and negative client advisors; I found the most professional, friendly, and willing to go the extra distance for superb service in Client Advisor, Joseph Antoine. Within minutes I was sold on purchasing my first MB. He is a true asset for Mercedes Benz in Pembroke Pines,FL; and a gem in today's car market!

Excellent service,facilities was pleasure to do business wit this dealer

Wesley Green was extremely helpful and made the process in me purchasing my first car very smooth! I will recommend this dealership to my friends looking to purchase cars this year. 10/10 experience.

VERY GOOD SERVICE, VERY CUSTOMER SERVICE,NICE PEOPLE,I RECOMMEND TO EVERYBODY.

Good services even they need more mechanics I hope to keep with them

Excellent customer services but spend a lot of money on the annual services, and they returned the car dirty. 😒

Excellent customer service!

I recommend Mark Isaia. He is an honest sales representative.

Excellent service I am pleased with the customer service experience

Toda la experiencia fue positiva. El servicio brindado fue excelente

Sayed was an amazing sell’s person he addressed all of my concerns was extremely professional and made sure that I walked out the dealer with the car of my dreams extremely great Full as well as financial team really amazing and attentive. 10/10 recomend

My car went in for sunroof repair. It took them four days to fix it. I got a loaner car.

My representative very warm in welcoming you to come again, by communicating with you and asking questions. And he was my representative almost 10 yes great guy

Excellent?.. Steven is a very professional person A+

Excellent service as usual. Alex was great. The dealer always impresses me with cleanliness and timely service.

I have the best service adviser. His Name is Orlando in the Pembroke Pines Mercedes Benz. Love the way they greet you and take care of you from the time you pull up with your car to the time you leave. The service department from Mercedes Benz of Miami should take a class from them to see if maybe they improve some.

Great experience great people great price, ! ! ! !

Prompt and reliable service. Team is very polite and respectful of your time.

Great service yesterday from my drive in to picking up my car later on. Thank you Charles Campbell for an easy service on my car!!

My experience was very good my advisor was Carlos Ruiz Mereno

Excellent service Yasmani was on top keeping us informed and the car was ready when promised

Eddy was our service advisor. It was a Saturday, you know how that can be, but our vehicle was ready & washed by the time he said it would be. Another thing, my settings for mirrors, seats, windshield washers, lights, radio, etc, were not changed, & I did get new windshield wipers. A plus for me when my settings are not changed or returned as I had them.

Best car purchase experience I have had for a while!! Sales rep Robert was extremely helpful and answered all of our questions. The whole purchase toowould definitely recommend k about 2 hours from start to finish. I also got top money for my Jeep that I traded in.

Had an amazing experience at this dealership, Carlos Gonzalez had me in and out with a test drive and financing in under 3 hours. There was no games or hidden fee's and he even helped get me a business incentive to take an extra $2500 off sticker. This was by far the easiest car buying experience I've ever been through!

Awesome service. My car received a thorough checkup and to my surprise they found a nail in my tire and replaced it. Highly recommend!!!

Antony & Pinder were great to work with!

This was my first time at this dealer and after my experience I decided I had to write a review to commend this dealership for their superior level of customer service, their great selection of vehicles (specially now in days) and the fast and friendly sales team that genuinely want to help you throughout the whole process. Thank you Robert for all of your help!!

excelente atenci�n y trato, r�pido muy amables y atentos.

Let me tell you! Antony Toro is the best ! He was very professional and sweet and helped me get my dream car . He had a lot of patience and overall great person. I definitely recommend him and this dealership.

Staff courteous professionals and quick to assist. They will go the extra mile and provide shuttle service if no loaners are available. I would recommend them

Buying out a lease that I had from an out of state dealer.

Realmente muy buena la experiencia en esta transacci�n de la compra por la rapidez , precio y amabilidad

Thank you for your support during the sales and financing process.

Great customer service experience. Yasmani always kept me up to date on everything they were doing to the car. Great job!!!!

I found the entire team, very helpful, attentive, kind and professional, Carlos Montenegro helped me go through the whole buying process easily and patintly, explaining with details what the contracts were about... Also Pedro Rodriguez at maintenance was very helpful and patient ....) I hight recommend them

I am BEYOND disappointed in the most recent service I have received for my G Wagon. Communication is poorly done between the service agent and the service manager. I drove 45 mins to go pick up my vehicle (after being told it was ready to get picked up) just to find out when I arrived that it was NEVER completed and needed to stay for an additional day! I was told with NO REASON why it needed to stay (even when I asked). This incident was just icing on the cake from other issues I’ve had with the service agent Carlos. Before this, ( which I never left a review about because I wanted to brush it under the rug) communication between the service agent and I have been horrible! Anytime Ive called to check on my car for pick up, he NEVER ever answered a single phone call of mine. The he tells me that he doesn’t really listen to his office VM’s. ( so why do you even have a office phone) and the best way to reach him is by text/call on his cell phone (okay). After getting this info from him, I’ve tried to contact him on the status of my vehicle through his requested method of communication and his response was still the same….. ZERO! Please don’t tell customers one thing and completely do another. Now with this most unacceptable experience with my vehicle not being ready after I was told it was ( and was given a $60 dollar - I’m sorry I messed up discount) I will never come back here and will find another Mercedes dealer to service my G Wagon. I won’t be burned again by this place and with the horrible customer service to top it top. I would be a complete fool to ever come back here again.

Charles is very knowledgeable and polite 👍🏽

William Gonzalez was my sales person, excelente and profesional person.

John Cook Es un excelente vendedor de autos, me ayudo mucho a escoger el mejor carro que se adapte a mi familia . Tiene un gran conocimiento en estos veh�culos y adem�s me ayudo mucho para escoger el mejor financiamiento !

Definitely would recommend this dealer. professional staff and clean facilities. Ricardo took care of everything!!

I scheduled my service for tire, and went on time, Douglas was there to help, he listened carefully and then detailed what is going to be done to the vehicle, the service and cat wash finished as promised time. Everything went smoothly

Although we had to wait pre-order our car but it was well worth it. Had a great buying experience with Syed.

From the second I walked into the dealer John cook my salesman had my car ready I was in and out of the dealer in less then 2 hours would definitely recommend Mercedes Benz of Pembroke Pines to anyone looking for a great buying experience.

Alex was pretty quick in intervening regarding my tire issue. It was replaced promptly. The wait for car wash was a bit long though.

I had a great experience after all. Personnel and facility were very welcoming and treated me very respectfully throughout the buying and finance detail process.

Our service advisor is Charles Campbell. He?s responsive, attentive, courteous and always gets the service done promptly and t our satisfaction.

I ordered a simple key for a 1998 slk230 since December. They said in January it was in back order so I told them just to give me the money back. Finally, after going physically to the dealer numerous times(4 or so), I got my refund last week. Horrible dealership!

I went in to have my car service for the 30k miles service at Mercedes Benz in Pembroke Pines. Eddy was my advisor. He was great! I didn?t feel like I was being Handled or force to do anything that my car did not need!

El servicio por parte de Mercedes Benz Pembroke Pines fue excelente. La ataencion por parte del Sr Eddy fue excelente.

Ricardo my sales agent was truly and genuine in my needs. He was available every time I reached out to him. Sergio De Leon, finance manager was extremely competent, patient with us. He made things happened, and I will forever be grateful to him for helping me in such a professional way.

Obsoletely great service. Not only one but several of the managers kept coming over to make sure everything was going smoothly and as easy as possible.

5 stars !! Thank you Mr Stephen Douglas as always!!!

it felt simple and easy to buy this car. the place is beautiful, clean and pleasant. personnel is very helpful and agreeable.

I love the service representative. Reydel is a great service advisor who does everything within his means to make sure his clients are happy.

a very good experience very nice people and good customer service

that ever one were very good and helpful to me

Orlando is the best service advise -- wont change him for the world

todo muy bueno destacando al vendedor exolicitamente satisfactorio

Had scheduled vehicle service and new wiper arms put on.

The service department was very efficient in helping with the problem I had with my car

Exelente A Pluss Buen service Recomiendo al 💯 % muy satisfecha Gracias. Rey !!

Customer service is taken seriously and to the expected level of excellence. Thank you.!

Moises is excellent to work with and the service was excellent

You advertise that this car is the best my interior is peeling and it's only a 2013 car if this is the basket you don't be peeling also my storage door as melted and fell in the part I barely used it opened it closed it and the whole thing fell apart as if it was a crossword puzzle

The service team was outstanding. Mr. Ruiz is knowledgeable kind and patient. This is the third time we?ve brought our vehicle there and each time they have exceeded our expectations.

Excelente servicio con los clientes !!! Me gusto mucho y en tiempo récord ⏰ Gracias

I am a long term client. Excellent as usual. Very professional yet accommodating.

I bought a used 2020 GLS 450 and two tires had nails in them. I have to come back for their recall to fix a electrical problem that they could of taken care while car was for sale. The transmission is making a clunking sound. Tires should of been rotated. Bottom line their inspection of used cars are horrible

Excelente muy buena atenci�n y amable y buena recepci�n

Great customers service and staff was friendly and knowledgeable

I had my car towed to Mercedes for an electrical problem... Orlando from the Customer Service department was very helpful in explaining the problem with my car.

Awesome staff. Clean facility very friendly. Fast process. Love being there.

Excelente service I would recommend you guys to everyone

they charged me about 850.00 for the 30,000 mile service and they didn't even put water on the windshield I asked them what the 30,000-mile service included because it was a bit expensive and they couldn't give me an honest or specific answer. my car had 35,000 miles and the advisor was pushing for the 40,000 mile service and I asked him what the difference was and he answered that it was a more complete service and again he did not know how to give me a specific answer but what he did tell me that the 40,000 mile service was going to cost me about 1,500.00 dollars for being a more complete service

Very nice people, knowledgeable and helpful

I was attended by Pedro Rodriguez Mr Pedro goes on and beyond his way to realy help his customer 's

Great experience great service great team Carlos was amazing

My service rep Eddie Suarez was professional and got my car in and out properly I appreciate that

The service advisor was awesome! His name is Stephen D. He was patient with me and explained everything thoroughly. He was also very professional.

Mr. Charles Campbell was very courteous and provided exceptional customer service.

One of the best experiences I've had in a while purchasing a vehicle. Due to unprecedented times, I've had to wait five-months for my new vehicle, throughout the entire process, our sales representative (Robert Herrera) was very helpful and made the whole process stress free by keeping us updated upon the arrival of our vehicle.

Great

The whole process was very quick (drop-off). Alex was very professional and explained in detail what was going to be done and suggested other services.

The Service department manager has done an outstanding job over the last several years as evident with superior service from his service department staff; dedicated service advisor, mechanics and support staff, they always go the extra mile to make sure our MB service was completed right the first time. Continue the good work.

Took my car for its first service and the process was easy. Orlando was very professional and pleasant to work with. I will definitely be returning for future services and car needs.

Walked from Mercedes dealership over to Dodge to get paperwork notarized. Paperwork wasn’t ready when we got there and neither was the car. Had to come back the following day to pick the car up. Thankfully I live close to the dealership, so it wasn’t that big of a deal. Anyone else that would have been a problem.

Excellent service I would highly recommend! Wonderful car!

After 3 months of waiting finally our new car arrived? everything is exactly like we ordered? we are so happy? Tku William Rodriguez for all efforts you did?

Excellent communication before and after visit for servise

Best service on south Florida Mercedes Benz dealers

MUCHAS GRACIAS MERCEDES BENZ OF PEMBROKE PINES. FUE MUY BONITA LA EXPERIENCIA CON USTEDES, SOBRETODO POR LA EXCELENTE ATENCIÓN DEL Sr. GERARDO ESCALLONI MOLINARI, UNA PERSONA MUY AMABLE, UN GRAN PROFESIONAL, QUE SUPO ORIENTARME, EXPLICARME Y AYUDARME MUCHO EN LA PARTE DEL FINANCIAMIENTO QUE RESULTÓ INCREÍBLEMENTE FÁCIL, SIN TRABAS NI TANTOS REQUISITOS, TODO PARA PODER ADQUIRIR MI SPRINTER VAN. FELICITACIONES ¡¡¡ 5 ESTRELLAS¡¡¡ ⭐ ⭐ ⭐ ⭐ ⭐

La atención es magnífica ya he comprados mis dos camionetas allí y el servicio espectacular Gracias

Excellent service from Orlando Dominguez great attention.

I was well taken care of. Just purchased my GLE 350 a few days ago. Thanks to Tom and John for helping me through the process. Making it a fast and quick process. Theres were some ups and downs through the process of purchasing my vehicle and John helped me got that cleared. Totally recommend JOhn and Tom if you ever need to purchase a Mercedes

Carlos Ruiz, my service advisor, was great. He kept me informed about the status of my vehicle while I waited for it.

Rey Hernandez was extremely professional, helpful and gave excellent customer service

I’ve been visiting Mercedes for 2 years taking a lot of Sara’s (sales rep) time. Every single visit she was very sweet and professional, tireless showing every single car in the store and virtually. I finally made my decision 2 weeks ago. Sara explained to me more than once all the functions of the car and accompanied me until the last minute at the dealer. 10 days later I still get calls from her confirming that I am satisfied with my purchase.

Fantastic service provide by Miguel Carou and Robert Baldor throughout the ordering and buying process. Very smooth process once the car arrived. I has been my best experience in my 40+ years buying vehicles. I can consider Miguel and Robert my friends after this.

Long purchase process. Salesman was nice but left out several details about the car. He even sent wrong pictures that did not match car from the posted ad.. the car I bought for 50k needs two new tires after I asked them how are the tires. I was lied too.

February 3rd, I've received email from the dealer I have schedule maintenance appointment on February 17th. (I never made any appointment) On 16th Feb, I called the dealer for the confirmation on the appointment but they couldn't find my appointment. (So, I rescheduled for 19th at 2PM). On 18th Feb, the dealer shop cancelled my appointment with out notifying me. (When I called it is because I was getting 'B' service and takes about 4-5 hrs to do so.) I had to rescheduled the appointment for earlier time at 10:00 AM. When I met the 'advisor' I was told the service was going to be 'A' service. The advisor said I already got the 'B' service. So, I explained the advisor I got my car when it was 17000 miles and did not get the 'B' service at 20000 mile as advisor was claiming. (He had no proof) So the advisor told me it was going to be B service and he will call me when it was done. About 3 hrs later the service was done and it was 'A' service. So the advisor lied for the second times. What kind of business is this? Stop wasting people's time! I want some answers and there better be some action against this dishonest 'advisor'. (By the way, my car was showing 'service B due in 1200 miles' this morning)

My name is Eric and I brought in my C-300 in because the AC was not working. The service tech detected that I had a fuel line loose at the back of my engine there was something wrong with the coolant function for my radiator and they fixed my air condition problem. My car is running great and I want to give them a thumbs up they did a great job.

Excellent care . Charles Campbell always goes above and beyond . It is always a pleasure . Thank you

Eddy Suarez gave me the best customer service. Thank you so much.

Pedro is always very courteous and helpful, the price of the labor is just ridiculously high

I will definitely recommend a friend or family. Mercedes team provided the best of service.

Rey and Eddie from service at the Pembroke Pines dealership are fantastic! I have had Rey as my service agent for years and he is very honest and efficient.

Mercedes I?m pembroke took great care of me. Took both my cars for routine service, didn?t wait since I had an appointment, and only took just a few hours before the cars were ready. Pedro was very helpful!

Really Great Experience My Service Advisor gave me an service overall I am really Satisfied been with the dealership since 2003 Purchased and leased 4 cars over time . Thanks

Excellent customer service from service advisor Stephen Douglas. Wait time, car loaner, cleanliness, courtesy - all interactions excellent. However, my vehicle has a type of electronic issue with the dash that has been serviced twice and has still not been effectively rectified, which is of concern.

Excellent, Mr Charles Campbell is the best customer service!!!

Waiting about 4 hours for the scheduled service to en completed when I had been told it would not take more than 2 hrs for first time service . Planned schedule around a 2 hr wait, not 4 hr

Love my service advisor Rey, he is always advising the best option to go about my service.

Please do yourself a favor and drive the extra miles to go to the Fort Lauderdale location. I was racially profiled at this location but gladly spent my 85k at the Fort Lauderdale location. It seems as if this location thinks people of color cannot afford nice cars. I approached a sales person (yes I had to approach them they did not come to me) and he automatically assumed we wanted a used car and even after we said new he kept saying used car. He had no interest in even showing us the car. He was condescending the entire time. I was so turned off I contemplated getting a Porsche instead but thankfully they were much nicer at the Fort Lauderdale location. I’ve also heard others complain about the same issue at this location. Be aware.

Very professional service with first class service representatives. Charles Campbell was my rep and took me step-by-step, always updating me and ensuring that all would be great. It was. Thank you.

Mercedes Benz of Pembroke Pines is hands down the best dealership in South Florida. Exceptional customer service and support for maintenance and servicing of our vehicles. Our prior purchasing process as well was flawless. Ray Hernandez in the service department went above and beyond in assisting us with the process, very professional and most courteous. Highly recommend this dealership to all.

Always a great experience each time I service my car

Great Work and will come again. Very Reliable and great communication

They told me I was gonna pay certain amount and at the end I ended up with a 20% higher payment that the one they showed me

Overall the wait time was shorter than other times, but still about 30 minutes even with an appointment.

As always it was a great experience...Service Adviser Alex did a great job

My overall experience with my new car purchase was very positive.

High level service. I recommend this place.

I'd been searching for a car for 2 months. I saw this Infiniti Q70 at Mercedes Benz Pembroke Pines at the beginning of my search but the price was more than my budget could pay. Long story short....2.5 months later I was online and this same car popped up. Tuesday January 25th I called Mercedes Benz of Pembroke Pines spoke to salesman named Miguel Santelises answered the call. He confirmed the vehicle was still available. but was heading to auction the next day. I told him NO!!!!! I am on my way from Delray Beach to see it. He said I'll see in about 15 to 20 minutes. I told him no more like an hour to an hour 30 minutes as I am driving over 60 miles from Delray Beach to the dealership. Upon my arrival Miguel had the car out front and running ready for me to test drive. I fell in love with the car. Told told him I'll be back the next day to purchase cash/check and I did. Drove it home to Delray in the pouring rain. Next morning (Thursday) the car wouldn't start, center vents weren't blowing, and a few other things were not coming on. My husband came to give the car a jump to get it started, but the battery charge didn't hold. I called Miguel and he made arrangements for me to take the car to Mercedes Benz of Delray which is exactly 1minute from my home. Mercedes Benz Delray tested the car and determined it needed a new battery. They ordered one from Coconut Creek Infiniti and told me the car will be ready for pick up on Friday January 28th. I picked up the car and have driven it everyday since then with absolutely no issues. I texted Miguel to thank him for everything and I will be saving his number for my next car purchase.

Fist time meeting Eddie Suarez and I have to say he was very professional and honest made my visit amazing. Great service !!!!!

Great people to do business with, I have been buying from this dealership for many years and they continue to always make you feel welcome by improving the facility to make you feel welcome.

Great personal fast service and great cars

I arrived with a nail in one of my run flat tires. I was taken care of immediately. Because I had purchased my tires three months prior from the dealer, the tire was covered by the dealer warranty. A new tire was put on free of charge. I just paid for the installation a few dollars. My service writer told me any damage done to the tires for the first year was completely covered. After the first year, the tires are prorated. Considering run flat tires cannot be repaired, this is a major selling point to purchase tires from the dealer. I was very pleased with the service. .us my car was returned squeaky clean!

Roberto Monduy, Mercedes Benz service technician was excellent. He identified cause for abnormal engine pulsation and videotaped this defect (right side high pressure pump malfunction). He also replaced both inner + outer boots on left side axle which were leaking grease. The vehicle now runs like a fine tuned racing car. Thanks also to Rick Castro--Service Director and Pedro Rodriguez--Service Advisor.

Complete service, very satisfied and will continue to take my car

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Janet Wilder to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend him to everyone or anyone that want financial freedom email; Janetwilder7@gmail.com WhatsApp: +1 (626)-655-1232

Muy buena atención y el vendedor Syed Bukhari una persona muy amable a pesar que no habla español y nosotros con el poquito de inglés no tuvimos ningún problema se los recomiendo

Went in to service my car. Great hospitality Alex, in service was amazing!

Perfecto Muy buena atención Un gran vendedor nos atendió Gerardo Escallon Muy profesional y muy buena persona

Excellent experience with the personnel!!

Was told when I bought the service plan that loaner cars were included. I confirmed that before my appointment. Showed up for my service and was told they didn’t have any loaners.

Always great service. Pedro was so much help.

very prompt and excellent service ,,

This place is running like a chicken with his head cut off! I have had poor service the last 4 visits. All four times car was returned dirty and out of gas! Fill out a customer review you say?, right! They don’t respond to those either. Stay away…FAR away from this service center!!

Good / friendly customer service

Mark Aisai was a great salesman. Besides extensively knowledgable about the vehicle, he kept me abreast of all the updates until the vehicle was delivered. He also was instrumental in helping resolve issues post delivery to make sure I was happy with my vehicle.

I had my best buying experience so far, Gerardo Escallon made it very special and unforgettable.

The most amazing service! Staff is super nice! Definitely recommend this dealership.

It was great to come and buy there service is awesome information accurate, and the attention they give you is great.

I purchased a 2017 Mercedes-Benz 450 from Mark Isaia he made promises he never kept said he repaired the seat it was still torn it had noises coming from the steering joint which their mechanics didn’t pinpoint and put motor mounts in now they refused to fix the seat They do not honor their warranty I would never do business with them again they promise you everything and do nothing typical used car salesman and they don’t return your phone calls

Timely service. Professional service advisor.

I had the best experience! Everyone was friendly and very polite. The transaction was very smooth and quick. I recommend them 1000%. I am very please with my new suv. Thank you.

The service was great and very professional

Went for service and tire change , fast and reliable , great customer service , my advisor rey hernandez is the best !!!

I brought my E400 for some warranty issues and the service was very professional, on time and fast.

Florian Godoy is the man you want to see if your looking for great service. He keeps you up to date on what's going on as well as speedy service. You all rocked!

Service is great. Steven Hole is my rep and gets things needed… done. From the time you drive in till you drive out they are friendly, helpful and cautious about COVID.

I am a very satisfied Mercedes Benz owner for Mercedes-Benz of Pembroke Pines services. Their personnel is very Professional and attentive to my needs. I always make an appointment for any issue and they have a cleaned loaner waiting for me. I would like to mention Service Manager "Alberto Reyes" because he assisted me on my recent appointment and he is the reason I keep going back to this Dealership. Everyone is awesome in their Service Department, very respectful and eager to make me feel special to be in the Mercedes-Benz family!

Pembroke Pines service center is very busy. My advisor is Charles Campbell. The best! He is extremely efficient, always provides outstanding service and takes time to explain everything.

Very good service and Cristian Martinez is a very good service advisor.

My A/C had a leakage. They refill my freon and put a color to a gas to discover the leak.

My service advisor, Charles Campbell, always goes over and above when I bring my car in for service. Charles makes sure that everything is complete.

Mr Larry Leaon made my experience an outstanding one. Very pleased with Pembroke Pines Mercedes Dealer. Will be definetely recommending to my friends and family!!

Extremely smooth process. Alex Ruiz form the device department was phenomenal.

Terrific people and process. Purchased new and I was in and out. Smooth.

Fast efficient courteous service......

Great experience Would recommend Service was quick Clean and nice environment Staff was attentive and great

Service experience was great as always. Facilities were clean, Covid-19 protocols in place and adhered to. Service advisor was curteous.

stephan Douglas was amazing!! very informative and attentive

I?ve owned Mercedes-Benz since 2006, maintenance and extended warranty claims are seem to always be a challenge. In the past warranty claims have been denied with mixed messages from different dealers. Christian from Mercedes-Benz of Pembroke Pines has easily been the best customer service rep I?ve dealt with. He is very helpful, takes his time to explain everything and is quick to respond. Other customer service reps are just plain lazy and not honest. I will continue to bring my car to Christian as long as I can, thanks again.

Excellent service from the beginning to the end.

It?s always a pleasure to go to take my car for service. They take very good care of me.

Excellent experience and professionalism in all departments, sales, service, customer service etc.

My experience was exceptional from beginning to end. I have and will continue to recommend God Bless

Christian has been a good service advisor. David, Romeo and I forgot the other valets name were amazing on Saturday. Great personalities great sense of humor. Thanks guys. I need to take my car back in two weeks for them to make a correct diagnosis hopefully it will be taken care of at that time. Will finish review and more detail

Repairs were done timely and accommodation outstanding t

Mr Campbell was very professional and tuck care of and offered what my auto need

Our experience with Lorenzo was excellent. Very professional and detailed. Will definitely come back to buy future vehicles.

I brought my car in for an all points check up because I am going on a long driving trip. Stsphen Douglas, service writer, took good care of me. I also had an issue with the battery being critcally low after a few days. This was checked out, and the battery was replaced at no cost. It was also easy to get a loaner vehicle.

Alex Hernandez In the past Mercedes of Pembroke pines rated really low in my book when it came to service, and since I never had anything nice to about them I never responded to surveys. However today, I feel obligated to respond. Let me begin by saying, that I sat waiting for my car to be serviced and all I did was observe, and what I witnessed was very pleasing. Most of the service advisors with the exception of one agent seem to be focused, motivated and willing to help everybody, very refreshing. Being a business owner, I understand that employees are a direct reflection of the management team and its obvious that management is on the ball. I met Enrique the service manager and I was right, extremely knowledgeable, very helpful and in touch with his staff. My service advisor Stephen Douglas has been a God sent, he has educated me on my car and has advised me well. Thank you ALL for making my visits to your facility more enjoyable. Keep up the good work.

I love this dealership. However, every time I take my vehicle for service I am told nothing is wrong. Meanwhile, my vehicle shakes every time I am breaking on the highway from high speeds. This is the perfect place to purchase a vehicle. Not so perfect place to get service though. Most everyone is friendly, but the service always feel like they've done nothing.

B9 Service. I knew it would take a long time. I've taken plenty of work to catch up. Charles provided me with a cubicle for privacy and away from distractions plus outlets to plug my devices and work. It was a very productive time instead of wasted time just waiting for my car service

Once again Rey Hernandez was awesome. He is always professional and a pleasure to deal with.

I went to get my car serviced and my service person Steven Douglas made sure I was taken care of quickly. He ensures everything was completed and my car was cleaned. I love Pembroke Pines Mercedes.

everything was done as agreed

Profesional. ,Excellent service from Pedro Rodriguez

I brought the truck in on Thursday May 6th for appraisal. I they looked at the truck and I waited an hour for the quote, I was told that things ?at corporate? were slow and they would call me with the appraisal. On Saturday May 8th, I received a call from the acquisition rep that they still wanted to purchase the vehicle, and that the quote was $28,500. I confirmed the number twice, because it was a very good price. I agreed to come in and sell, canceling appointments to sell to Carmax for $25,200 and at Autobuy. When I arrived, the process started smooth, and the sale price was never mentioned again. After signing all of the documents, the second to last page was the set sales price of $24,500. I pointed out the change, and they expressed confusion and surprise. At this point, I had already signed over the title and other documents. They did raise the quote to meet Carmax but made no attempt to otherwise rectify their getting me there under false pretenses. I left a review on google. They responded same day, saying please give us a call we want to make it right. I called. They did not acknowledge the message, a basically communicated ?tough luck, you didn?t have to come here.? I have never had such a poor experience with such blatant dishonesty and indifference.

Great experience , as always.Car repaired to my satisfaction.

Excellent costumer service . Very professional the sales person .

Rey and Gonzalo always provide excellent and efficient service for my Mercedes G-Wagon. They are very professional and I always feel comfortable taking my car there because the process is smooth and quick.

Great service, Wonderful staff. Charles Campbell is very professional, courteous and very prompt.

Great service, Charles Campbell is very professional. Makes sure that everything is done promptly. THANKS!

Top notch dealership with very friendly and helpful staff. Even though I could not negotiate the price of the vehicle I purchased the price was competitive. I would recommend this dealer with reservation.

Mr. Toro was very professional and made the buying process very simple and easy.

I had not been to the dealership for years. I had lost all my trust in them, because of several issues both in purchasing and poor repair service. I was quite satisfied with this visit.

Exelente servicio, la asistencia el tiempo de espera todo genial. Recomendado 100 por 100

I LOVE MY GLB I GOT IT BRAND NEW THE ONLY THING I WISH IT DID WAS CHARGE THE PHONE WHILE THE CAR IS OFF AND THE SUN BLOCKER DONT EXTEND NO SEAT WARMERS I WAS SURPRISED CAUSE MY OLD CAR THAT WAS A CHRYSLER HAD ALL THAT OTHER THAN THAT I LOVE LOVE MY NEW CAR A BIG UPGRADE TY SARAH AND MARK AT PEMBROKE FOR HELPING THEY R THE BEST BEST BEST EVER

This was the best experience I encountered at Pembroke Pines Mercedes dealership. I was greeted by the sales representative Florian Godoy. His demeanor was professional throughout; patient, accommodating and knowledgeable. This was my fourth Mercedes purchase and I highly recommend this car dealership and the sales representative Florian.

Mark Isaia gets 5 stars Everyone else I dealt with zeros, Robert Montoya never returned phone calls or emails, personality of an alligator. The other managers did not return phone calls on a 60,000 internet purchase. Patience is a virtue, one of the worst dealerships I ever dealt with, for example, I bought the wheel and tire insurance, $2800.00 only to find out it didn?t cover cosmetic issues, the car had one wheel repaired when I bought it because I saw damage on a photo, when the car was delivered the other three were damaged. $250.00 per wheel to fix so I ended up spending $1000.00 to have them all powder coated. I have bought many cars over the internet so I wasn?t expecting this, especially from a Mercedes dealership at this price point on a used super truck. Be wary internet buyers, all not as it seems here

Wesly Green extremely helpful to my husband and I. We went to Mercedes Benz to get a used car and walked out with a new 2021 Mercedes Benz. Thanks to Wesly Green the sales representative.

I had a great first experience ! I used to go to other locations in the past ! But I was highly impressed with the excellent attention I received here ! I highly recommend the service in this location Pedro Rodríguez , my service advisor gave me an outstanding service ! He made feel welcomed and everything went smoothly

Very bad and Unprofessional customer service.. left a very bitter taste

Excellent costumer services!!!! Super fast !!! Thanks

Larry Leon was my salesman and he was very nice and patient. He called me periodically to check up on me and to see if I was in the market. I bought my suv on Saturday 4/24 but started looking since late February He was very knowledgeable and literally took his time with me the dealership was clean and every one was very friendly

Very professional. Both Sera Bruno and William Gonzalez made leasing a Mercedes a pleasure leasing. We 1st chose the white E350 and then my husband didn't like the white so after all the paper work was almost done, we were shown a Silver color car and we both loved it. The paperwork was done in minutes and we drove out of the show room with the new car after 3.5 hrs. Thank you Sera and William.

I love the my new car. There are small issues with it but overall it?s a nice ride.

Staff are very professional , took care of the problem in one visit . Very satisfied with the service . Rey is , my service advisor was amazing . He listens to your concerns and made sure they are addressed.

Steven Douglas always makes sure my experience is excellent. The service department hustles and gets the job done.

Most importantly, the wait time was short. They provided efficient service. Very friendly yet courteous

I think I?ll be buying my 3rd Mercedes from this facility.

Good experience, and courteous service and moderate wait.

Terrific experience! I am very happy with the dealership and salesman.

Excellent work and my service representative is amazing . All of the staff goes out of their way to do what is right

Mercedes Benz Pembroke Pines has terrible service always , but this advisor is the best , he Is great and very good

My experience was a good and this was the second car we bought from Josh in the last three months.

Thank Chris for always being so attentive when my car needs service.....

Staff is professional and quick to assist. Reydel explained the service process and calls back with updates if any issues are identified.

I had another great experience at the Service department at MB of Pembroke Pines. I'm truly impressed with the attention to customer service and satisfaction. Great job guys!

Staff are very professional , took care of the problem in one visit . Very satisfied with the service . Steven Douglas , my service advisor was amazing . He listens to your concerns and made sure they are addressed.

Steven Douglas saves the day! When I arrived there was a backup in the service entrance. There were cars blocking the way and it didn't appear organized. I called Steven and in about 5 minutes, it was cleared up and the attendant was at my window. If this area were more organized it would be great. That said, Steven made all the difference and gave me personal attention. Steven is an amazing advocate for superior customer service!

I will never understand how any Car dealership not be competitive for business. I would rather use the dealership for maintenance of my Mercedes than a car garage service place, however, price is important. Isn't it better to make $XYZ dollars than $0? Millions of dollars go elsewhere. I need the dealerships need a new way of thinking...

We were expecting better service than the one we recorded. The salesman was great, however there were big lack of communications between management and the finance department. Due to that issue my credit report was ran twice. The magnet should have apologized for the many issues we encountered. It's expected to spend time at the dealership, but not almost 8 hours. And that was because of the lack of communications. Once we signed the papers we felt we were just another stat. We had to go back because of minor issues with the vehicle and have to admit Joseph, salesman, has been very helpful. In my opinion they need to work on customer service.

We "ended up" at Mercedes in Pembroke Pines after a terrible experience at Mercedes in Miami. Although my husband had purchased his used Benz SUV in Miami, they had no interest in working with us when we walked in inquiring about a used Benz. I found Moises Abadi at Pines through a simple internet click and turned out to be the best thing! The car we initially were interested in was not available but he immediately shifted to helping us find a car. This is when most people just said, "Sorry, we sold it." He didn't pressure us in any way and the process was fast. He was extremely helpful. We went went from having no car---and not even a car available-- to having completed the sale in about 4 hours. He found a vehicle that had just came in and had only been at the dealership one day. Considering I was being pretty specific about car size and price, I would have NEVER found a car if Moises had not committed to helping us as I kept losing cars at various MB dealerships all over the state! This is our 3rd purchase at a Mercedes Benz dealership in Florida and he was the most helpful sales person we've encountered. We also had the pleasure of working with Anthony Bolanos and he was also super friendly, very helpful and quick with paperwork.

The service supervisor Charles was professional,Knowledgeable,courteous,friendly ,efficient and went beyond the call of. duty to resolve my issue.Also,the Sales representative Syed went out of his way to help as he has always done over many years.I am a very happy and satisfied customer for decades.

I cannot express enough the quality work and patience that my advisor Alberto had. He is professional, Kind and very knowledge. He constantly notify me of my work progress in my car. I will definitely recommend Mercerdez Benz of Pembroke Pines and if you can request Alberto as your advisor. He is the best. Thank you so much. You will be my permanent Advisor. 😀

I was received very politely when arriving at the facility My repair process/requirements were individually explained to me by item of concern, and each addressed as expected I received a quality loaner vehicle during the service My car was washed and sanitized My service adviser was very timely, professional, thorough and knowledgeable My car was serviced and returned the same day The Mercedes facility was impeccable

My husband and I took both cars in at the same time. I had a scheduled service appt with a loaner, my husband had a bad tire. They took care of both of us promptly. The service manager, Gonzalo, was extremely helpful. He got the new tire ordered late in the day for installation the next day. He got me my loaner the night before I was scheduled. Both cars were returned on time the next day. MB of Pembroke Pines did a great job. Their service dept. is excellent.

I was treated like I was the only customer in the dealership.

Deivis was awesome, made the whole process very smooth

Great experience. My sales representative was very attentive to my needs.