Recent Reviews from Mercedes-Benz of Pembroke Pines

I would like to start off by saying my sale person (Sera) was great ! Attitude was A1 but the service of the actual dealership is poor. I was given this car on 10 miles so brand new and my car had missing parts and Messed up parts . I drove it for about 3 days and now my car brakes are squeaking badly ! I tried taking it back up there they said I would have to bring the car in but they can’t offer me a loaner vehicle until late April . That’s unacceptable especially when I work and live 45 mins away from the dealership and they can’t accommodate me.

Ok, so I never typically write reviews because I am simply lazy when it comes to this stuff, but this one deserved my time to write. With that being said, this is our family's first Benz, SO WE ARE HAPPY AF LOL!! The experience from the get-go with our salesman, Nikos V. Kozobolis was second to none. Very attentive and patient throughout the process. We also had the assistance of Serafina, man was she helpful aswell!! The team was extremely knowledgeable and professional.10 out of 10 experience!

I purchased a 2019 Mercedes E class with CPO warranty on 9/1/2022. The dealership "FORGOT" to update the Warranty Information for this vehicle into the Mercedes warranty /service database . The sales rep CARLOS GONZALEZ & General manager BERT MARTINEZ were all contacted . This Warranty issue was resolved January 2023!!! I requested to have the CPO warranty "prorated" , as access to this warranty "missed 3 months !!!" I received NO RESPONSE TO DATE NO RETURN CALL FROM BERT MARTINEZ IN MANAGEMENT !!! THE WARRANTY FOR A BACK GLASS ISSUE NOT RESOLVED! the car is amazing ! HOWEVER THE SERVICE FROM THIS DEALER IS THE WORST !!

excellent service!!! great experience totally recommended Niko the seller was exceptional!!! very kind and worried in all the details! tks👍🏻

Had oil leak prior to oil change contacted MB on 2/16/23 had to wait 3 weeks for appointment to get loaner as I could not get s shuttle I was my resident was 5 miles to far. I could not be with out a car. Car was checked and I was advised nothing is wrong. Picked up car inside hood i found a tube and spring. I called sent pictures and still waiting from 3/8/23 for Service Manager Orlando Dominguez to contact me.

It was an awesome experience very respectful responsive did take care of what marcedes benz said to do and I am happy.

Excellent service, my service advisor was great, service was done without any problem

Absolutely the worst car buying experience that I have had in my life. Horrible customer service.

Prompt and efficient service.

Sales person was very knowledgeable of the product he was selling.

Excellent service, and tech, very professional. Thank you

I made an appointment online. Melvin, the service advisor was great to work with. He took the time to answer my questions and made sure I got the service I needed. My car was ready within the time promised.

For simple repairs to vehicles the pricing is way too expensive. Just ridiculous

I brought my car to Mercedes of Pembroke Pine for repair for several issues. Two of the issues were stated to be “fixed”, less than a week later, the same issues occurred again but even worse than before. I know have to wait over a month to being my car in for repair due to unavailability of appointments. Also, my car displayed that it was in need of other maintenance services. I was not provided with details or options for those repairs to be made.

After the appoitment was made and wait one month... The Mercedes-Benz Sprinter comercial vehicle was sitting 6 DAYS ( 02-01-2023 02-06-2023 ) whit out been prosseced and added to the service system. When i call the dealer to check the status, they told me if i'm sure that i bring the vehicle to Pembroke Pines Mercedes-Benz Dealer becouse it didn't appears on the system... The person who answer the phone on service, apologize and add the vehicle to the system SO the waiting will start 6 DAYS after the vehilce was take to the dealership. But this wasn't the end... The vehilcle was FINILALLY ready by ( 02-17-2022 ) and looks like it's been close to watter sprinklers becouse watter spots everywere and really dearty. Also the repair will solve the issues but it didn't... 17 DAYS WAITING ####### SERVICE REPAIRS DONE ######## MASS SENSSOR DEF HEATER SENSOR COMPUTER PROGRAMING

The service was excellent from beginning to finish. The wait was just right for me.

Two days a commercial work vehicle dow for a software update.

Had an amazing experience buying our first Mercedes! Miguel was extremely helpful through the entire process. All the staff was super friendly!

They had sales people on there computers doing nothing and not one person got up to help… considering the particular models I was looking at you would think someone would want to get a sale.

The service department is the worst. The customer service is terrible. Among several issues, the tech needed more than 45 miles to test my car in mode sport. My advisor who is Carlos Medrano, is trying to find out why!!! Can you believe it. Please find another place to do the service!!! 0% recommended it.

From the start till the end always an excellent service. Notifications and telephone call to confirm my appointment. Mr. Hernandez is a great communicator and professional explaining the different services available. Also, I have been doing all my services at this location since I bought my GL450 in 2015.

very good service, they were very helpful with everything.

John Cook made it so easy for me to buy out my lease - overall great experience and communication.

Great service!

Some staffs are eager to work and assist customers while some are just clock watchers. Customer service at service dept and scheduling can improve.

They quote one price and when the work is done there is a new higher price, horrible service. Go anywhere else! Dealerships are supose to be trustworthy, thats not the case here at pembroke pines mercedes benz service department!!! These people are [non-permissible content removed]!!!

Was in for 2 recalls, made the appoitment over a month in advance and specifically request a loaner car, arrive and the dealer has no cars available, offered a car from a Hertz near by, issue solved, at pickup time thw car was washed out side but inside has tech hands all over the steering wheel, doors and driver seat, given my car has white leather interior and I keep it immaculate. Disappointed to said the least.

It was a smooth and pleasant visit. The appointment was done quickly via phone call,but hope this could have been done online to make it more convenient The advisor was helpful and the job was done as expected timely and neatly.

Excellent customer service !!!! I had an absolutely amazing experience with Rey Hernandez, he is very professional ,extremely helpful Definitely I will recommend Mercedes Benz of Pembroke Pines .Florida

My service advisor was Melvin Haynes he was phenomenal. I brought my car in because of a recall. He was professional, personable, make sure that I understood exactly what the process was for the recall. He answered all of my questions in a manner in which I understood.

In 35 years buying all kinds of cars in this country, I never had such a pleasant experience with a professional and gentle team at this dealer. Big thanks to sales associate Ricardo Vargas and finance manager Ervido Cedano.

Nobody returns phone calls. Their phone system is actually a customer avoidance system. 3 messages left for service and 1 for the GM. Crickets.

My service advisor Peter Armstrong is outstanding in providing the service I need for my car and I also know the quality of the service performed by Mercedes Benz of Pembroke Pines is the best.

We just purchased our first car from them and met this wonderful sales executive called Mark Isaia. He was very courteous and nice throughout the entire process and I recommend seeing him on your next inquiry. He was excellent, Genuine and so helpful! Great experience!!

Took my car in for recall and Maintainance and was provide a loaner vehicle all in one day of making a call. I am 1000% pleased with service and my 2015 ML350 4Matic feel brand new. Thanks Peter and Teddy!!

Took my car in for recall and Maintainance and was provide a loaner vehicle all in one day of making a call. I am 1000% pleased with service and my 2015 ML350 4Matic feel brand new. Thanks Peter and Teddy!!

Very poor customer service. Been taking my vehicle here for seven years and within the last two years, the attention to the client has drastically diminished. During my last experience, I dropped off my vehicle at my scheduled appointment time and my vehicle was there for over 24 hours before it was even looked at. Made several calls to and left several messages for my “service advisor” throughout the following day, just to get some sort of information. Finally got a call back an hour before closing stating they were just getting to it and it wouldn’t be ready. Note, this was not for any sort of major maintenance or repairs.

Worked quickly and efficiently and provided great service

My salesman Carlos Gonzalez sold me my first vehicle 3 years ago and the experience was so amazing I contacted Carlos again three years later for a new lease and upgrade. I could not be happier with the service I have received from Carlos and Mercedes Benz Pembroke Pines! I highly recommend!

The experience at Mercedes Benz of Pembroke Pines was amazing. They went above and beyond to make sure that I got the car I wanted and got it in my budget. Gerardo was my salesman and he was the best. I dealt with over 15 dealerships in the last year and by far Mercedes Benz of Pembroke Pines is the best.

Really great experience, Sera was really helpful with us. Will definitely recommend this dealership and to work with Sera.

Awesome experience... Very professional. My car was taken care in the first 12 hours. After having a bitter experience at Coral Gables Mercedes Benz. Where my car was hold for 13 days without any results. I was told that "sorry we can fix your car. The part doesn't exist in the US. " Went to M. B. Of Pembroke and they fixed it in less than 24 hours. At Mercedes Benz in Coral Gables they did not even look to see what problem was.

This was a big job and they got it done. No questions asked.

Peter Armstrong was helpful and attentive at all time. Great service!

Terrible customer service in person and on the phone , if I could put — start I will put it. All representative very rude …. I will try another dealer

Fast and efficient service

Really good. very good experience, the sale the dealer and the negotiation all very pleasant

They don?t deserve 1 star- but I had to give on to write this review. Poor Service: Don?t bring your vehicle to this dealership- Service is poor and you will have regrets. They are dishonest and do not perform the services they charge you for/ be a wise consumer and stay clear. AutoNation do better!!!!

I have tried several Mercedes Benz dealers and Mercedes Benz of Pembroke Pines takes all the honors. Excellent staff, great service, always on top of all details. I do recommend this place for buying a new car or service.

Transparency, efficiency, courtesy

DISHONEST SERVICE DEPT - DO NOT GO HERE FOR ANY SERVICES WHATSOEVER!! (Images Attached as Proof of $818 vs $1,800 charges for the same “B Service at Coral Gables Mercedes vs Pembroke Pines Mercedes) NOTE - screen shot from their status with the BBB Better Business Bureau (1.0 rating, and C-) I have a 2021 Mercedes E350. The screen in the car reminded me I was due for “B Service” and gave option to click to call, which I did, and it automatically chose Pembroke Pines as the closest. When making the appointment I asked for “B Service, nothing else, just the Mercedes required B service” - “we will give you a price on the day of service when you come” was the response. Seemed odd, but ok. Showed up the morning of appt, the kind service rep tried to upsell me, declined and said “NO, I want just ‘B SERVICE’, only the required by Mercedes for 2 year 20k miles service, nothing more”. He assured me he locked in the bare minimum and that would be $1,830!! I’m a corporate executive, I don’t know anything about cars (red light, take advantage of me and charge me triple please). So again I questioned “This is SERVICE B, nothing additional, just what Mercedes requires to be certified at 2 years 20k miles?” - response is “Yes, with labor and supplies, inflation has made prices go up”. So I believed him. On the way home within 5 minutes of leaving, I start googling, I see this is basically an oil change, and should be under $1,000. To confirm I’m interpreting what I found online correctly, I called two other Mercedes dealerships, one being Coral Gables. I asked the same question “How much will you charge me all in for a “B SERVICE 2 year 20k service” “$818 plus tax”. I email and call Mercedes Pembroke Pines “DO NOT ADD. ANYTHING ADDITIONAL, I WANT SERVICE B ONLY”. They confirmed they would talk to the manager and assure nothing added on and see what they can do on pricing. I go to pickup car, they said “we gave you a discount it will be $1400”. The manager came over and I told him about Coral Gables price for Service B, he basically told me “you are lying, that’s not possible, and regardless what anyone else charges, you signed and agreed”. Yes, that is the immediate response I got from a manager that i calmly and politely asked to help me understand why first over double the price, and then still almost double. The manager stormed away, total toxic masculinity, give no cares “I got friends at every dealer, they will charge you the same”. With just the service rep and myself, I called Coral Gables Mercedes back on speaker phone, she read off every single item that is “SERVICE B” required. And because the RUDE, hot headed manager, Orlando Dominguez yelled “HAHAH GET IT WRITING LINE BY LINE”, I asked for it, and she emailed on the spot. What was found to be different 1. Coral gables “inspects” wiper blades, mine were replaced. I don’t think I needed them, but ok, say $100 for that. 2. Passenger air filter - same coral gables inspects, P Pines replaced. Again, under $100. The rude manager, Orlando quote unquote said “B SERVICE IS the same everywhere as required by Mercedes, we may just charge more for each because we are Auto Nation”. Tried again with the list he asked for, what started to be $1,800, now down to $1,300, I gave up and reminded them they lost a customer. Again, Orlando gave zero cares, and walked away. I’m fair, not cheap, and even happy to pay a couple hundred $’s extra for the convenience of location and the couple extra items they slipped in (not required), but I pay for what’s fair. What I don’t like is being ripped off, and basically being told screw off and i’m lying when I question it. The defensive response, and lack of care by dodging any adult conversation and helping promote understanding shows me they were just there to take money and run, no cares that I won’t ever return, no cares that I’m now likely not going to be a Mercedes customer again. This could have played out much differently, Orlando handled it poorly, and Auto Nation from what he says is to blame? Save yourself the stress and $ and go to Coral Gables Mercedes, they are consistently amazing! Pembroke Pines, I tried to speak with the General Manager, was declined that request - what a terrible, dishonest, uncaring business all around!

First and for most I have to say overall I had a great experience until the end….. I brought a new SL and not even a week passed and the car was back at the dealership for over a month and when they returned the Sl55 the same problem occurred…. I was able to get my full money because of the lemon law. Really no complaints there except for this one guy I had to see before I got my car keys and his name is Carlos Alejandro Sgroi he seemed really unpleased with me because I didn’t get any service package through him and that is his job to sign people up for service packages…. I returned back to that dealership which is Pembroke pines of Mercedes and I spoke to my sales guy who helped me with the Sl 55 ,Ricardo Vargas was the sales man. I returned back to Mr vargas because he was straight forward with me and helped me get my new G wagon.. at a discount price, not a lot but anything goes a long way when we talking over 280 thousand dollars… everything worked fine up until the end again, where I had to see mr Carlos Alejandro Sgroi and I was very blunt and said I don’t want any service packages if and when the car has a problem I will then pay out of pocket. He seemed bothered but kept to himself. That Saturday evening I drove off with my car and saw on my end that the check went through but then Sunday morning it bounced… fair things happen that Monday morning I went my self to the bank to see what was the problem but before I even went to the bank Mercedes of Pembroke pines tried the 2nd time to process the check and it did go through…. Not even one day passed and Carlos Alejandro Sgroi sent me to collections… again left Saturday evening everything was ok , Sunday check bounced , Monday morning before 10:30 am money was taken out of my account and put into their account…. I’m upset bothered all the above because things could’ve be handled professionally first a phone call to tell me that the check bounced or any type of communication a text or a email to tell me xyz occurred… I’ve heard and read comments that some people have had problems with Carlos Alejandro Sgroi. It’s upsetting sad and really a true red flag for a big name business like Mercedes to have customers deal with this guy… when all a customer wants is a good experience but I can assure that business could be better if some people were moved around.

Mal servicio al cliente, al principio de ofrecen el mejor hasta por email del Gerente General, luego no te responde ni el mismo General Manager. Te pelotean y al final nadie se hace responsable, ni te responde las llamadas en GM! Increíble es la Mercedes! Realmente muy sorprendido con el servicio al cliente de esta marca, no lo esperaba, ultima vez que compro esta marca. Deben revisar a sus ejecutivos no van acorde con la marca que representan.

Service representative was very helpful and took care of my concerns in a timely manner

Recall service . Have no idea of what was done. Would be helpful if the process was explained before and shown the work done after repairs. As a minimum the cars should be washed. When I inquired after pick up - was told a 30-45 minute wait!

Rey took care of me and even honored a previous quote he gave me. Due to the fact the new quote was higher for the same work.

I made the appointment for service and it was scheduled in two weeks as previous dates were already taken. The service was on time and I had professional attention and advise.

Stephen Hall did a great job Kind Patient Knowledgeable

I brought my car to Pembroke Pines dealer twice for the same issue in the matter of two months. The car was in service for over 3 weeks. The problem was not fixed. I am taking the car to another dealer this month so they can work on the same issue. Chris was our rep. Follow up was very poor. He was quick at making up stories that did not add up and had zero interest in getting to the bottom of the issue. It appears that the car has a manufacturing defect that Chris pointed out to me via text message video. However, they returned the car back to me without fixing it. I am going write a letter to Dianna du Preez once I have more time to explain this in greater detail.

Extremely helpful….our Service Writer Patrick was patient and kind. He made the experience pleasant

Roberto y Moises nos atendieron muy bien son muy buenos haciendo su trabajo. Se los súper recomiendo cuando vallan pregunten por ellos.

The service department is always super busy. The customer waiting area is small, smells like rubber (from the tires) and is disgusting for a luxury car dealership. A plus, is that while they could not finish the service on my car on Saturday and kept it until Monday, they did deliver the car to my home

I just recently had my car serviced again. My advisor Carlos always exceeds my expectations. He is not only knowledgeable but caring. He keeps me updated if my service is taking longer than usual. Carlos is by far one of the best out there.

Carlos was an amazing service provider. He made me feel very comfortable with thorough updates and answering all of my questions. Will absolutely be bringing my car back to him for servicing!

Carlos was an amazing service provider. He made me feel very comfortable with thorough updates and answering all of my questions. Will absolutely be bringing my car back to him for servicing!

Was one of the quickest, to the point, get me out of a jam and into happiness kind of transactions. Pinder was to the point and highly attentive.

I brought the car for alignment and something was wrong with back suspension, they kept it for 10 days telling me that was fixed and the car it was exactly the same

Stephen my Service Adviser was professional, patient, kind, understanding and an excellent representative for Mercedes Benz of Pembroke Pines. Because of his thoughtfulness and care, I'll return to service my car.

Chris Ruiz knows how to treat a client who drives a Mercedes. He made me feel like I was the only customer he had that day.

Very good experience Miguel did a great job. I was shopping for this truck since last year and he made sure to call me every time a new one came in.

Very nice people happy to be with them

Thanks Orlando for seeing that my baby was taking care of. Orlando advised me and kept me informed on what was needed and what was done on my car. Pick up was a breeze and in a timely manner. Orlando was very professional, respectful and attentive. Thanks Mercedes Benz of Pines and a special thanks to Orlando for going the extra mile.

Very helpful stafg

Attempted to purchased a new CLS450 from dealership. Half way thru the deal salesman Carlos Gonzalez would not answer my calls or text. Did find my car at a awesome dealership. Mercedes of Alexandria Va, they know how to do business!!!

Unfortunately, my last service visit was subpar and left me feeling unsatisfied. I went in for service and specifically told my service technician (Yasmany) a light was on indicating my right front park light needed to be checked. When I picked up my vehicle, I immediately noticed a warning that said, Check front Right Sidemarker Lamp. So, how could the Service technician miss this and allow me to pick up my vehicle w/o properly servicing it? This was totally disappointing and not up to the standards I'm use to. When I called to complain, no one returned my calls. I finally got a call back after leaving serval messages with the Service Manager`& Director. My Service Technician promised to take care of it. But unfortunately, he was not there the day and time he told me to come back, and I had to wait over an hour to get someone to change the sidemarker lamp bulb even though I explained I was on my lunch break and did not have a lot of time. Very disappointed. Mercedes-Benz Pembroke Pines Service Dept.

Poor poor experience. I went in with a 2021 Certified Pre Owned S580 purchased at a sister mercedes benz dealership for very plainly my horn not working. They immediately rejected me saying they found evidence of my car being in a collision. This car was just purchased 3 weeks prior CPO from MERCEDES BENZ. The evidence they found, was the dealer I purchased it from removed the bumper before selling it to me. After much back and forth they agreed to diagnose the issue. I felt insulted and humiliated, this car was certified why are you questioning me?? Then after taking my car, they begin to send me pictures of the imperfections of my paint. Insulting me again, instead of fixing what I came for. Leading me to believe they caused these imperfections. This car I purchased show room for 115,000 USD why are you making me feel bad about my car?? The cherry on top, I caught the mechanic joy riding my car and driving it home on his lunch break, with proof using the Mercedes ME app. He admitted to it saying he had to use the bathroom, So drove home with my 120k car. POOR POOR EXPERIENCE. Now after this all, when I demanded my car, I found issues that never were there. Brake Assist, Drive Assist, Lane Assist, EVERYTHING is INOPERABLE When I saw this the Thursday 02/16/2023. I immediately contacted Ft Lauderdale Mercedes (Autonation) in the Mercedes parking lot as PROOF. and scheduled my appoint to fix it. the car is currently there. Another note to add; this entire week my car was in the shop, the service Advisor Peter Armstrong, ignored my calls, never called me with updates, I was chasing him down for 3 days with no reply or update on my car. two occasions he promised a call back at a specific time and never called me and I was calling him for 2-3 days with no return call.

The best attention and help that has been provided to me for the purchase of my car.

The people is really professional and friendly, we were assisted by Carlos Montenegro the experience was great 😊

Mr. Hall notified me of service that was required on my vehicle, scheduled a follow-up appointment, and made arrangements for a loaner vehicle, He also followed up with reminders for the appointment. He is to be commended for the quality care and service that he provides.

It was great experience beautifully repaired great place as well

After oil change, I picked up my car right after they informed me that the car was ready. I waited more than 30 min at the dealer and the car was not even washed, otherwise I had to wait another 30 min.

Very good experience. From choosing the right car until closing the deal.

Top-notch all around! And from someone in the service industry, I speak from experience when I say that salesperson Tony Toro was extremely knowledgeable, consummate professional, and very helpful. I had the pleasure of working with him twice, and he demonstrated impeccable customer service. The facility is beautiful, and the staff was all friendly and courteous. Interacting with them made me and my family feel at ease. Highly recommend MB Pembroke Pines for all your vehicle purchasing and support.

Top-notch all around! And from someone in the service industry, I speak from experience when I say that salesperson Tony Toro was extremely knowledgeable, consummate professional, and very helpful. I had the pleasure of working with him twice, and he demonstrated impeccable customer service. The facility is beautiful, and the staff was all friendly and courteous. Interacting with them made me and my family feel at ease. Highly recommend MB Pembroke Pines for all your vehicle purchasing and support.

Despite being delayed a day, as far as I can tell no one's fault, the service was good as was the customer service.

This is the WORSE service department ever. This location does NOT represent Mercedes_Benz luxury brand accordingly. Your car could be sitting in their driveway with an orange sticker on it (meaning it is already in their system and scheduled for service) for Two days…and they don’t even notice. They don’t return your calls. They took my car and left me without my car for two full days constantly telling me on the phone my car was not even there! After two days of everyone, including the manager “Orlando” ignoring my multiple calls, I had no other choice than to tow my car to the Fort Lauderdale Mercedes Benz location. Fortlauderdale Mercedes are very respectful of your time, and communication was professional and effective at all times. My car was ready within three hours upon receiving it. What a difference in customer service! This Pembroke Pines sales department is a joke! It is full of mediocre sales people called themselves “advisors” who can care less about your car or you as a long term customer. Therefore, and truthfully…save yourself time and a terrible headache by going somewhere else. Unless, this please changes its employees and manager “Orlando”, who does not care for what Mercedes-Benz brands stands for, who treats customers disrespectfully or even worse…ignores your multiple request to call back after several calls. They simply DO NOT value or care for their long term customers.

Chris is an amazing service advisor, made it very easy for my car to be serviced, set the right expectations with a welcoming and very professional attitude. I was able to get a loaner while my car was being serviced for maintenance. I expected the loaner to be in better conditions than my own car. Wrong. I dropped off my car on Monday morning, then got a call from Chris on Tuesday afternoon to let me know my car was ready to get picked up. Unfortunately, I was at work and was unable to pick it up right away. Chris let me know that it?d be okay to pick it up on Wednesday. Perfect. When I drove the loaner to work on Wednesday, the steering wheel started vibrating and making a really loud sound when I backed up to park. Then check engine light turns on. I called the dealership to figure out what can be done. I explained that I didn?t want to drive the car, it felt unsafe. I spoke to another service advisor because Chris was with a customer at the time I called. I explained to him the situation and told me that I?d need to call their roadside assistance line for me to get their* loaner towed back to their* location. I asked kindly if they could drop my car off at my job, since I?d be without a car. He explained he?d ask his manager. According to this service advisor, his manager said they couldn?t do anything that the only solution would be for me to get their car towed and for me to Uber from my job to the dealership to pick up my car. My question is. Why should I be held responsible for a car that?s not mine? Do they not inspect and test drive their own loaners? If there?s a tow truck that?s going to pick up their loaner, wouldn?t it make sense for my car to be towed to my location and swap cars? Does that only make sense to me? Manager of the service department definitely lacked empathy. I wish the manager had dealt with this situation in a better way.

Chris is an amazing service advisor, made it very easy for my car to be serviced, set the right expectations with a welcoming and very professional attitude. I was able to get a loaner while my car was being serviced for maintenance. I expected the loaner to be in better conditions than my own car. Wrong. I dropped off my car on Monday morning, then got a call from Chris on Tuesday afternoon to let me know my car was ready to get picked up. Unfortunately, I was at work and was unable to pick it up right away. Chris let me know that it’d be okay to pick it up on Wednesday. Perfect. When I drove the loaner to work on Wednesday, the steering wheel started vibrating and making a really loud sound when I backed up to park. Then check engine light turns on. I called the dealership to figure out what can be done. I explained that I didn’t want to drive the car, it felt unsafe. I spoke to another service advisor because Chris was with a customer at the time I called. I explained to him the situation and told me that I’d need to call their roadside assistance line for me to get their* loaner towed back to their* location. I asked kindly if they could drop my car off at my job, since I’d be without a car. He explained he’d ask his manager. According to this service advisor, his manager said they couldn’t do anything that the only solution would be for me to get their car towed and for me to Uber from my job to the dealership to pick up my car. My question is. Why should I be held responsible for a car that’s not mine? Do they not inspect and test drive their own loaners? If there’s a tow truck that’s going to pick up their loaner, wouldn’t it make sense for my car to be towed to my location and swap cars? Does that only make sense to me? Manager of the service department definitely lacked empathy. I wish the manager had dealt with this situation in a better way.

Peter and James, service rep and tech provided excellent service above and beyond what I expected! Thank you

I typically don’t write reviews, but the service and sincerity I received from the team here was excellent. I want to highlight my Sales Rep Anthony Toro, this gentleman is always there to answer any questions and attend to you. He even came in on his day off to finish a deal. I will continue to do business with him, he is an exceptional person. I also want to highlight Rene Celeiro the sales manager, this gentleman was also very courteous and effective. I buy a vehicles from dealers across the US and I must say this team is one of the best. Everyone here hit a home run. Best of wishes and continued success to everyone at MB Pembroke Pines.

My car had a flat tire. I drove to the dealership without a service appointment. Rey, my Service Advisor, immediately helped me. I had my car back with a brand new tire before the end of the day!

Carlos was extremely helpful

EXCELENT

Sales team very friendly and helpful. "DO NOT" expect fair value for your trade-in.

As usual Pedro is a wonderful service manager. He is a true professional and always finds a solution. I have worked with him since I purchased my car and he is the BEST.

Great experience, treatment in service dept with Melvin and Orlando was amazing

Florian made my experience extremely easy through his professionalism & understanding! Every step of the sale was easy and I left very satisfied? I will continue to use this dealership on my next purchase!

Excellent services!!!

Para mi en lo personal siempre que voy me atienden con excelente atención carisma

Peter Armstrong was my service point of contact. He was very professional. He kept me apprised on the status of my car and provides me with transportation to and from the dealership. Service was impeccable, which is what I expect from Mercedes.

Very fast process from the check in to the pickup. The service was completed and FULL detailed in the time promised. Very good experience this time around.

Great team work. The salesperson had a great knowledge, experience and understanding of the customer needs and what would make the deal come through.

I am always well taken cared for when I bring my car to Mercedes-Benz of Pembroke Pines. Peter Armstrong is my service advisor and he was so professional, friendly and fast! The technician Reinaldo took great care of my car and it was an A+ service from the time I got there until I picked my car up! Thanks to the Team at Mercedes-Benz of Pembroke Pines!!

I purchased a Mercedes Benz GLE AMG 63s. The sales associate was AMG academy trained and knowledgeable on the vehicle. He was enthusiastic about showing the car as he should be, as the AMG is the top tier of the Mercedes Benz line. He was helpful from our initial contact over the phone, the meeting to view the vehicle and the test drive, the preparation of the car for delivery.

I enjoy my service advisor customer service attitude. Very likable. But you really have seek the nice ones out. The staff and service at the location leaves little to desire. From sales to service. They all need training in customer service satisfaction. Though the brand speaks for itself the service to get and upkeep the brand is lacking. Fast forward past pandemic I miss the guys that greet you when you pull up to provide initial assistance. I also miss the courtesy water and pastries. Is this the new expectation?

Very good experience, every service was done great, Peter was very helpful and professional

This place lacks compassion for incidents that happen with their customers. I was given a loaner car that could have gotten me killed! That’s right killed! The car STOP ME IN THE MIDDLE OF THE ROAD at a yellow light. Thank GOD NO ONE WAS CLOSE BEHIND ME or else I probably wouldn’t be here to write this review. The car completely died!!! Couldn’t use the flashers, and the SOS button didn’t work to call for help! This was one of the most frightening experiences of my life. I had to call the local police for help after I got myself together from a full on panic attack! This situation caused me to missed work and I sleep because I couldn’t get the what if’s out of my head knowing that the situation could’ve ended so much more terribly for me. When I made it to the dealership the next day, I didn’t get an acknowledgment nor an apology for what had happened to me in their vehicle. I called and sent emails detailing what had happened to me with pictures prior to my arrival. Chris’s (service manager) only concern was where their loaner vehicle was. Sad!!! A simple show of concern could’ve gone a heck of a long way and this review wouldn’t be happening right now. Mercedes buyers and Servicees please beware! Mercedes of PEMBROKE PINES is the ABSOLUTE WORST!!!

Customer service is the worst

The entire service team is above normal standards. Especially the service advisor Yasmany and the service manager Orlando These 2 Gentlemen are exceptional they're the reason I chose M.B of Pines. Signed Mr. Mohamed.

Very Professional and DIRECT ATTENTION to detail, answering all questions and adding information to help me make a decision. 🇺🇸👍

Best service I?ll always come back to this dealer because of their treatment

Service was excellent,I recommend this service to anyone.

I would give this location 1 star if it wasn’t for Rey!! I had the worst experience ever trying to schedule a service for my CLA. Ray was the only helpful employee in the entire facility. He understood my frustration and immediately found ways to make it right. Thank you again Rey!

I have used MB of PP since 2019 and the service department has always taken good care of me, especially Mr. StephenDouglas.

Residing in Boca Raton, there are probably 4 or 5 Mercedes Benz dealerships that are closer to me than MB of Pembroke Pines. Still, I chose to make the trip and drive down to meet up the salesman I spoke to on the phone, Davison Bohach. Of all the people at various dealerships I had spoken to, Davison was clearly the most professional, kindest, customer-focused and most accommodating of them all. As a man who’s been afflicted with a physical disability, I had to be certain that my new vehicle would suit my specific needs, both in comfort and easy ingress/egress. Once I arrived, Davison made sure that he understood my particular needs, and was amazingly helpful in assisting me with my ultimate purchase. In fact, everyone I dealt with at Mercedes Benz of Pembroke Pines, made my transition to this wonderful vehicle as smooth and easy as could be. I’d highly recommend this dealership to anyone who wants to be treated with respect, fairness and utter professionalism!

Friendly, helpful and knowledgeable staff.

Had the 50k maintenance services at the Mercedes-Benz of Pembroke Pines in Florida. Romeo Augustin was very friendly and professional. He explained the services clearly and arranged Lift transportation for us. He kept us informed throughout the whole process. Excellent services!

Pedro was excellent and helpful with my situation

I went to the dealer to look at a GLE AMG 63s. The AMG academy trained sales associate was enthusiastic and knowledgeable about the vehicle. He answered all of my questions and concerns. He was extremely polite and helpful with the process to include his communication with staff to prepare the vehicle for delivery and making sure the financial aspects were handled by the finance section. The finance associate was polite, pleasant and seemed genuinely concerned that we were comfortable with the different options. His explanations were clear and he didn’t put pressure on “upselling” any of the additional service or warrantee products. He even shared information on an app to save on fuel costs. He was definitely a “car guy”. The dealer was well kept and pleasant. The staff was attentive.

I have used MB of PP since 2019 and the service department has always taken good care of me, especially Mr. StephenDouglas.

Very helpful service advisors. Clean, accommodating facilities.

Sales Person Carlos González was very courteous and professional. He found the perfect SUV for me. It was a smooth process .

It was a very pleasant experience to service my 2016 C300. The service advisor Christian Ruiz was courteous. Even though he was not sure about the service coupon the dealership emailed me, he confirmed with his manager and honored the coupon. He answered all my questions and arranged the ride for me fast.

This Service Department does NOT represent the Mercedes-Benz luxury brand honestly and fairly. They had my car for 48 hours, and failed to even follow up or even call me with the pricing to simply change a flat tire. I called several times simply requesting to please have the manager “Orlando” following up with me. My car was towed from Miami using their Mercedes Road Service and left at their Pembroke Pines service department location. We received a confirmation by the Mercedes-Benz Road Service company that my car was left at their service area accordingly. I called the following morning (8:20am) to check on the status of my car. Christian answered the phone and confirmed my car was NOT on their system, but also stated it was not at their location either. I panicked! I called back several times during the day explaining my Mercedes Benz App pinned my car right at their location. I spoke to several advisors including Carlos, Joseph/John, Christian, a receptionist etc etc. Everyone repeated the same thing: “we will re-check this and will call you right back, but we are confirming your car is NOT here”. The last person I spoke was Carlos. I explained my frustration and even offered to pick up my car if needed and specifically explained I couldn’t wait one more day without an update. People, We are talking about a simple flat tire! Carlos re-assured to me he would pass on my Message and frustration to his manager “Orlando” and that he would certainly call me before their Closing time. Nobody called and at the end they even ignored my calls! The following morning, I called again, I explained to the receptionist, the app showed my car at their location but I also explained my husband drove by on his way home and took a picture of it! I stated my car was right by their door with an orange sticker number on it “2571”. She was rude, and said once again “I was just told your car is NOT here and I have other people on the other line” and proceeded hanging up the phone. Yes folks! This is exactly what you get with this Department, at the same dealership where I purchased this top of the line luxury car. After you buy you car here, you will get POOR, very poor, mediocre, and unacceptable customer service. They left me with no choice than towing my car once again. I towed my car to the Mercedes-Benz Fort Lauderdale location and what a blessing. My service Advisor “Hipotlito” resolved the issue immediately with no problem. He offered open and effective communication, along with outstanding customer service. This Pembroke Pines Mercedes Benz location does not care for its customers. It seems they pick and choose WHO, and WHAT to service. They left me with the clear impression a simple flat tire service was not enough profit for them. So they chose to go on with their days normally for 48 hours, ignoring my calls and messages. They felt totally entitled to lie, and to even disregard my several requests for a follow up call accordingly. If you were busy and couldn’t service my car, as a long term honest and loyal Mercedes Benz customer, I was entitled to a simple call back. At least take your time to properly acknowledge my car was at your location with pending status. If the issue was the fact you couldn’t service my car, for whichever reason, I would have kindly chose removing my car somewhere else. But you didn’t offer me a choice. You chose to lie, be rude on the phone, failing to even check the status of my car! Is that how much you Mercedes Benz value their Loyal customers? The answer is no, that is NOT reflective of the Mercedes Benz mission statement and goals with their customer. That is representative of YOUR poor and mediocre service at this location, Not Mercedes-Benz. Do yourself a favor and avoid this Service Department and all the frustration that will come along with their unprofessional and rude customer service. They don’t deserve your business. Not matter how big or small the service, every customer is entitled to a fair and respectful treatment. I’m glad the calls are recorded. The owner should go back and hear all calls, all answers provided by his employees and see an opportunity to re-train or change the staff immediately and place new employees that will truly live up to the Mercedes-Benz brand and clear mission statement. Stop deceiving customers under the “Mercedes Benz” brand and either take down the Mercedes Benz reference name or go ahead and deliver the service and goal you publicly disclosed and promised.

Romeo was my representative and he was fantastic; very courteous and knowledgeable.

Serafina Bruno was excellent and helpful. She helped me set up Mercedes Me Connect unlike other employees there who kept sending me to the wrong departments. I was without any smart functions for 5 months since I bought the car and was told I did not have the module for Mercedes Me connect, but turns out I had it all along and none of the salesman helped me set up the account but Sera. If you need someone friendly, direct, fast, and reliable buy with Sera!

Salesman Anthony Toro was professional, highly communicative and straightforward throughout the purchase process. He even came into the dealership on his day off to deliver my car!! I highly recommend Anthony and Mercedes Benz of Pembroke Pines for your next vehicle purchase.

Yusmany it's great, very helpful and on time. A+ Service

Great experience in this dealer. The manager and sales person were super attentive and nice; they listen to my needs and delivered in a timely manner. My husband and I will only visit this dealer for now on.

Well. First time at this dealership's service center - does how good my AMG-S has behaved the last 10 years - and I can only say that it was PAINLESS... Pedro, my service rep, kept communications fluid prior to the scheduled visit, and on time the day of the appointment. A place to recommend if and when you need to take your MB for some tender-loving-care...

Have a nice experience, Mr Douglas our new service rep was very polite and truthful. The cost of the maintenance repair is fair, and Mr Douglas just tell us what is important to be repaired/maintained.

Una de las mejores experiencia en comprar carro, el Vendedor tuvo una gran paciencia me explico todo el manejo del carro pues era mi primera experiencia en manejar un Mercedes Benz, muy atento y servicial el se�or Carlos Montenegro ?

Excellent offer, much better then other places. It took only 45 minutes the entire process. Thanks!

I had purchased Prepaid Maintenance from Mercedes Benz, but when I took my GLC43 for a Warranty Repair the dealership change the oil and filter without previous consent and when only 1,600 miles had passed from the prior change, this car requires the change at 10,000 intervals. I didn’t notice they had done the oil change until more than a year later the prepaid maintenance expired. They aren’t a honest dealership, they knew they had done it incorrectly and didn’t care. Avoid going to this dealership

Worst car dealership I’ve ever dealt with in 50 plus year. They sold me a damaged car and actually blamed me for it. Thankfully I took pics of the car before I purchased it. They did a chop shop job making the repair with a horrible paint job and the next week with 150 miles on the car cylinder Block #2 had a leak. I took it to another MB dealership (all owned by AutoNation) and they made a repair but said if the engine light comes back on bring it back. Two days later the engine light came back on and they had to replace the cylinder block gasket which took 5 days. This is a brand new SL 63AMG and has been nothing but problems. I’m battling it out with MBUSA as well but they have been giving me the run around since the 1st week in December. The reps that answer the phones are like car salesman and can’t make a decision. They have been telling me for 6 weeks someone with authority would be calling me back in 24-48 hours. Never received a call or email. I would NEVER buy another Mercedes Benz as they are a second class car manufacturer. They will get a certified letter my attorney in the next few day as their cars are junk and they are trying to take advantage of me as well as the public.

The best place to go.. they treat people like family. Love that

So my wife takes our ML350 because the check engine light is on and my tailgate doesn’t open automatically when we press the button (Reseting the check engine light fixes it BTW) First the diagnostic test is $298. Ok. Then Yasmany says it will take 2 days before they can diagnose the car it took a week. When he calls my wife he tells her it will cost $1200 to fix the tail gate $900 to fix the check engine light issue which was one ignition coil and that she needed to change the front covers as well for a total of almost $4500. You can imagine I had some disbelief and I felt they were trying to get one over on my wife. I called Yasmany and he tells me they charge $298 an hour for “Labor”. He goes on to give me a breakdown of everything and I asked how much was it going to cost to fix the check engine light because that’s what we initially took the car in for. Like I stated before it was $900 because it apparently takes 2 1/2 hours of labor plus parts to change 1 ignition coil. Since we were already on the hook for $298 I just went ahead and had them change the ignition coil. Upon getting my car back my tailgate works because guess what they had reset the computer and clear the codes that they wanted to charge $1200 for. They would have pocketed that money and done zero work. My wife and I have bought for cars from this dealership over the years and we have never had an issue I promise you that there will not be a 5th. Oh and it took well over a week before we got our car back for something that took 2 1/2 hours of labor. Before taking your car to this mechanic shop shop around you will find that you can pay half the price you pay here.

Excellent

I continue to receive 5-star service from this dealership, but more specifically, from Carlos Medrano Ruiz! Carlos goes above and beyond to make sure you're taken care of 100%. Thank you, Carlos!

I bought a 2021 C300 4 weeks ago. My experience has been disappointing. First the brakes were squeaking so I had to take it in twice to get new brake pads. Then the washer fluid doesn’t come out and I was told there is something wrong with the pump so I have to take in for that. Both of these things should have been fixed prior to selling. Then I told them my address was incorrect on the papers. It was never fixed so I never got anything from the lender to pay my bill. Now I’m trying to cancel my gap insurance and I was told I don’t even have an active gap policy (even though I paid for it).

It was very easy to call and make an appointment.

Waoo , we walk all the dealer and no one even ask if we needed help, unbelievable

The top Security is here! I just escaped and was truly covered by the security when around this accident occurred in front of this dealership. Absolutely the traffic was horrendous and the people were very anxious to get back home around 9 p.m. God told me to make a right. About ready to just chill and I need to chill as well because I'm trying to get to the Fairfield down the street. The officer that hid it so hot you're top-flight security. I pray that everything is ok and that the stall was at least 30-45 mins. O decided that I'm a HRIS "computer" and he watches over me until I'm ready to go. Don't his name but he's my friend now. God bless. 1/20/2023. Made it home safely. He likes the white one BTW. EQS. Thanks Blue Mustang!

Justin was fantastic! Super quick while explaining the process extremely well. Will definitely be back to check out the EQS!

My service advisor, Pedro Rodriguez was rude, and condescending

Five Stars all the way! Not doing any repair so far - can't review on that, but believe it would be a five stars as well!

Scammed me with the worst deal ever.

Romeo was so kind and helpful each time I brought my car in! He is a great service advisor! I will definitely be using him next time I need to bring my car in :)

My bought a Toyota corolla for my daughter from William and Roberto Baldor, best experience buying a car ever. Quick attentive and professional. Next time I purchase a car this is the place. No one trying to bother you or haggle it was truly a great experience. Jorge 1/2023

Advisor S.H. always gives great professional service.

What a great experience. The staff was extremely helpful and well informed to answer all of my questions. It was also a very smooth process where I felt comfortable and very much enthusiastic about my purchase. My sales man Miguel Carou was such a pleasure to work with. He made the whole experience an excellent one but the part I enjoyed the most was how fast and efficient he was able to finalize all of my paperwork. I definitely will be a loyal customer. I am so so so happy with my purchase.

Ray has a great customer services and always help me with the maintenance of my car.

Amazing experience. From start to finish. Sera was outstanding in sales.

For me it wasn’t easy to make up my mind as of which car to pick. But , I was lucky to have mr Allister as my salesman, he’s service was superb, he made the process smooth and easy for me. He was Professional, patient, confident , and dressed to impress. Because of that I didn’t have to go to any other dealership to shop around as I intended to.

For me it wasn?t easy to make up my mind as of which car to pick. But , I was lucky to have mr Allister as my salesman, he?s service was superb, he made the process smooth and easy for me. He was Professional, patient, confident , and dressed to impress. Because of that I didn?t have to go to any other dealership to shop around as I intended to.

My service specialist Steven Hall was excellent. He was very accommodating, very professional and very polite.

Both Chris’s in service were top notch. I had a bad tire. They put the spare on , got the replacement approved and had me on my way to plant city. Courteous, communicative , professional and friendly.

Excelente atención y servicio. Busquen al sr Jairo Pacheco para que los atienda, un trato super profesional .

Excellent service

I had a very good experience taking my S-Class here for service. Yasmany took the time to listen to and address all of my concerns and when I got the car back everything was in perfect working order.

Excellent customer service! Timely service of my vehicle. Service Advisor was caring and thoroughly explained everything.

Had the best service from Carlos my advisor. He was fair and honest and kept me updated on the status of my repairs. Was a pleasure dealing with Carlos and will be back for my future service needs.

Car needs service A, getting a price is like listening to the power ball, 475, then 500, 10 seconds later 550, then extra 100, and another something 100 more, then wipers, another 200. It’s ridiculous, any other vehicle I own, service A is $$$ thank you have a good day.

Good service, Sera was an amazing seller and answered all my questions. The paperwork was an electric signature without fully disclosing all details. The gap they sold me was $1200 and after reviewing at home, they lower it down to $850 and included me another insurance for $350. Numbers aligned but I wasn’t communicated this change.

Mi nombre maribel cabrera la atención y profesionalismo de la mercedes benz de Pembroke pines fue unica me senti en familia los recomiendo ampliamente

My advisor Rey was very helpful with my services got both front windows repaired, Thanks Rey

Wonderful experience. Tom was first class. I will certainly come back in the future for any new car purchase.

Good service quality place and customer friendly.

I am changing this review to 5 stars after leaving 1 star yesterdays. I Was completely disappointed and not happy with the services. However, when management (Ronaldo) knew about my issue , he made sure that I am happy and satisfied. Ronaldo was a regular employee, he served me several times and I was always happy with his help. NOW HE IS THE MANAGER - there is a reason he became a manger because he provide excellent service, and care for the clients.

Excellent dealership, the salesman Mark Isaia was great and really went above and beyond. Love my Mercedes.

I went to leave my car due to a recall of the C-300 2022 model. They had to change a part sent from Germany in 3 hours. The result was that they did not have the part, the car was there all day, I did not receive any information that it had happened, the car stunk and it is not working as it should. Without a doubt, it was a very bad experience and even the car does not have the repair it needs.

Worst place to buy parts. The only guy that is there to help at the parts department has the worst costumer service. I would never buy parts in this place.

Excelente Atencion

I was welcomed and told the salesman what I wanted. And purchased the same day

Tire change - 6 hours - had to call Romeo 10 times and text more. Dropped the car 10am and now it’s 4pm - wife has no way to pickup kids from school. This is the second time this happen (with Romeo) last time he left home without any update. I had to text / call SEVERAL TIMES so he can gives me the honor to call me back or give an update. The only reason I come to this location is because this is the only one who has my tire size . But I WILL NEVER VISIT THIS DELAR AGAIN.

Very fast and easy thanks to the salesman (orestes fundola)

Salesperson, Sera, was fantastic! She was very helpful. They were super busy the day I was there, so it took a while to complete the sale. Clean and pleasant showroom, but could use a vending machine with sodas, energy drinks, etc.

The saleswoman was very helpful, courteous, and kind, however, we were unable to find what we were looking for.

Muy profesionales en lo que hacen

Professional, timely, clean, friendly, all done correctly.

A great dealership and friendly staff.

Mercedes-Benz of Pembroke Pines 5 out of 5 Stars Jan 6, 2023 Monica I want to start by highlighting our salesperson John Cook who really made our first experience with Mercedes-Benz one to remember. He was patient and knowledgeable. Answered all of my questions, taught me how to navigate my car and evidently did his best to give me a good deal. I was very satisfied with finance. Overall, I will be recommending him to my friends and family. I will see you again soon! Thank you!

I'm thankful for the service that was done on my car. However, I was not please to fine out that I purchase tire warranty that only covered nails or road debree. That is not was told to me when I was encouraged to purchase. Also, to tell me my warranrty expired 5 days, before my service, which I didnot get my car until 12/27/2020. I think some prevision could have been done to put 2 tires on my car. I have been servicing with you all for for over 20 years.

Joseph Antoine from sales and Carlos Medrano from service are spectacular! Joseph provides his expert option on new vehicles. While Carlos provides is able to fix an issue expeditely. Example I had a tire issue that I thought would take a few days to repair and Carlos worked his magic to get it done in a day!!!! The reason this isn’t rated a five are services that both Antoine and Carlos don’t have control of. The beverages and snacks are limited compared to other Benz stores example Rockville MD. The site claims the restriction is due to Covid but there are alternatives ways to still provide 5-star experience. Additional Customer enhancements like testing out the new vehicles, more apparel options, complimentary car wash, and loaner cars are not available at this site. But the Lyft shuttle option does provide a workaround.

Mr. Mario Canoville at Mercedes-Benz of Pembroke Pines is the most experienced and trustworthy technician, and they provide a great customer experience. Bring your vehicle to them for service or performance upgrades.

Unprofessionals! They will do everything to make the client pay more! I wanted to buy a used car. BofA offered me a loan at 5%. I showed this information to the seller. The seller filled out the form and went to check something. After 1.5 hours of waiting, the seller told me that their computer did not work and we still had to wait. An hour has passed. All this time the seller offered me to leave a deposit for the purchased car. I refused because I did not see their loan terms. As a result, my credit rating dropped significantly due to checks of my history by different banks. But there was not a single check by my bank! And after several hours of waiting, a damaged credit rating, they offer me a loan at 9.6% (my bank offered at 5%). In my bank, they never asked, although they had access. Then I contacted my BofA myself. After 2 minutes, I received a loan approval, but already at 6.5%. The seller spoiled my rating and the loan rate became higher. I offered the seller to give me a discount on the amount of the overpayment, because through their fault my rating worsened and the final cost of the car became several thousand dollars higher. The seller refused. As a result, I have a bad credit history and no car.

Good experience and Mark was a very professional sales agent

50 I was there for service my car the Agent was very nice

I was satisfied with my experience. The technician were very helpful and keeping me updated on the progress of the repairs. His name is Romero

Excellent place to have your vehicle serviced. Service Rep Pedro Rodriguez always does an outstanding job. I highly recommend this dealer.

Great service. Chris was fantastic and I highly recommend any customer to work with him.

I went in to Mercedes-Benz of Pembroke Pines for service on a coolant leak to the fuel injection. There were no other issues. I was told the cost would be $2,000 and it would be repaired by next day. I was OK with that. . Later, I was told that there was a oil leak, and I told them that it was impossible because I park my car in my garage with a painted floor. I've never seen an oil leak on the garage floor for at least three years with the exception of coolant just recently. I told them to please leave the "oil" alone, because nothing was wrong when I dropped it off. Got my car back the second week in Dec, and didn't really use it for over a week. I work from home, and work was crazy busy the whole week. Guess what? The coolant appears to no longer leak, but now there's an oil leak. It's too much of a coincidence. Mercedes-Benz of Pembroke Pines made the situation worse. Either they were incompetent, or downright deceitful. My guess was incompetence. I'm forgoing the dealership and taking it to a respected mechanic. My guess is that when the dealership "checked my oil" they probably stripped some threads while checking it. Sad. I used to trust the dealerships in the old days to complete a serious job without damaging the car in other areas. Especially complicated jobs. Because of Mercedes-Benz of Pembroke Pines, that's no longer the case.

It was a great experience. The dealer help me find exactly what I was looking for. He was very helpful. The buying process didn?t take long. I would definitely recommend a friend to this dealership.

I'm a regular customer of Bonefish Grill and this is the first time that my expectations was not exceeded. From the Server to the food. I will be back but was a little disappointed.

Probably the best experience I have ever had with any Mercedes Benz dealership service! I was helped by service manager Chris and assistant manager Stephen Hall. I completely forgot my daughter Christmas gift in the trunk. I notified them and they waited an additional hour for me. Great customer service. Everything was completed in a timely manner. I highly recommend the service there! Very professional! Communication 10/10. If they miss a call, they actually return the call ! I am 100000 % satisfied ! I’m so proud to be riding in a BENZZZZZZ :-)

I was immediately helped at the time of my appointment (which is a huge plus for me), and the service rep Carlos was very kind, informative and helpful. He was very great, service was timely and smooth as well.

Just purchased a used car fr this dealership and the experience was wonderful. Our salesman went above and beyond and made the deal happen-John cook was the best and I would def buy another car, new or used, from him!

Pleasant experience, no sales pressure tactics, I drove away in a car that I wanted.

Tom Lombardic was a very good sales person and professional.

Great service!!!

Im so happy with the way Antony Toro helped me and my family get our new Mercedes benz. I’ve dealt with him for the past 2 weeks over the phone and he has been very responsive throughout the whole process. I highly suggest checking him out for your next vehicle!!!

I Just got a new C300 with Mr. Anthony Toro Outstanding service! Very happy with the purchase of my car !! Antony Toro was extremely helpful, patient, and was able to answer all my questions! Thank you Antony I think the G63 next!!!! Happy Holidays

Very comfortable waiting area even though the wait is quite lengthy. I appreciate the accommodations and the car wash when done!

Horrible service I went this afternoon to get a new vehicle and the attention from Anthony Toro was unacceptable with discrimination by how my family was dressed, didn’t even bother to help me with a deal , just gave me a ridiculous price , and mind all this time he was texting me by message with me being inside the dealer, I decided to get up and leave headed to another dealer to buy my vehicle.

New car sales John Cook and the GM Bert Martinez were amazing to work with. No hassle and no games. Great experience and love my new EQS450 SUV. Happy holidays to my new family.

I took my car for service at Mercedes of Pembrokes PInes and was very impressed! The service advisor, Pedro Rodriguez, was great. He was very professional and took the time to explain everything to me. They gave me an SUV loaner, my first time driving one, and I loved it.

This is my fifth Mercedes SUV vehicle. I have dealt with other Mercedes dealerships including another Autonation member. The Mercedes-Benz of Pembroke Pines is by far the very worst. These people are horrible and cut you off as soon as your drive off their dealership. I recently purchased a 2023 EQS SUV 450 from this dealership. When I got home I found out that my supposed brand new vehicle was already programmed under someone else. I called and was told to drive it to another dealership to be reset. I was also informed that I was supposed to get a delivery package which includes basic introduction to basic functions of the vehicle. This was never delivered. The finance department is so shady. They set up unauthorized direct payments from my account. I have made several attempts to contact the dealership from the Finance manager, to the sales manager to the General Manager to no avail. I have left messages and it’s been weeks now and am yet to even get a call back. This is my very worst experience ever from any dealership Mercedes or not. If there is any rating lower than one I would rate this dealership without an iota of a doubt.

I was told sometime ago that the engine mounts were rotting as the car had been parked for sometime. So I took it in to Mercedes of Pembroke Pines and service advisor Stephen Hall took care of it and organized a loaner. Car was ready the next day and felt like a new car! Repairs are also warranted. Well done!

I have serviced my vehicle at MBPP for several years and, generally, I’ve enjoyed excellent customer service. However, my most recent visit was horrible. My service representative (Pedro Rodriguez) did very little to ensure I was informed about the status of my vehicle. In fact, I had to leave a message with the switch board requesting an update on my vehicle. This prompted the service representative to send me a text message stating the nature of the problem, a quote for the repair, and that the part needed to be ordered. I only received a call back from the service representative after replying and asking him to call me directly, so I could get an understanding of the repair needed. Don’t get me wrong, I’m aware it sometimes takes a few days for a part to come in. However, all I asked was to be informed. This situation was made worse on Friday, Dec 2nd. The service representative informed me the part had come in, again by text message. I informed the representative that I was hopeful to get the car back by the end of the day, as I did not have a vehicle. I kindly asked to be informed if the vehicle would be ready by the end of the day. By 5 PM, I had not heard from the representative, so I called him and left two messages. After the second message, I called the main number to the service department and was advised the representative was gone for the day and would not return until Monday; it was Friday. I was immediately disappointed the representative did not value my business enough to call me with an update. The next day, I called the service manager and received a proper update on my vehicle. The service manager was great. He apologized for the poor customer service and ensured me that my vehicle would be ready on Monday. On Monday, I received a text message (not a call) late in the day from the service representative that stated “vehicle is ready”. That’s it. When I arrived to the service department to pick up my vehicle, a second service representative took me to the work station of my original service representative. The representative did not acknowledge that I was there and asked the second representative to ring me out. I said thank you and, then he looked at me and said, he was on a call, sorry. The second service representative gave me the bill and I noticed a charge for a battery. I was surprised about the charge which caught the attention of representative, so he asked if my original representative told me about the battery. I replied that he had not, and I added the battery was replaced approximately one year ago and it was in excellent working condition. I told him I was not happy about being charged for a battery that I didn’t need. By this time, I was extremely frustrated, so I paid the bill to end the awful experience. In my opinion, this could have been avoided with better customer service. I am a loyal customer; however, with the horrible service, I am reconsidering a repeat visit.

Truly professional salesman in Mark Isaia. Honest, cared and did what all dealers should do. Took care of customer. Highly recommend the dealer and Mark. You won’t be disappointed.

Moises is a very nice and diligent person

Very pleasant Stephan Douglas provides professional service.

The service as itself is good. The receive people is another story they are mean and with actitud felt as I was working for them and they were my bosses same thing with the guys who return the car. The service and they return the car clean and was a good time. My complain is about those I was talking about.

Excellent service. My car had electrical problems and I got to the dealer without an appointment and they helped me super quickly. Thanks to the team of professionals at Mercedes Benz Pembroke Pine.

The Battery they claimed it was checked and it was ok, and when I got my from the service they had to jumpstarted and few days later I had to change the battery. Also the Road assistance service is very lousy and unacceptable. I called to have a new battery replacement and they sent a guy for jumpstart and I called again stating clearing I needed a new battery and they sent again another guy for with jumpstart w/o battery. I decided to take it to a car repair. I lost the whole morning dealing with them

I always have a great experience at Mercedes-Benz in Pembroke Pines. This is my second time buying a car from them. Miguel Carou and Tony goes up and beyond with customer satisfaction. They have truly have a customer for life.

the people who are in service include loaner car have a bad attitude, I do not recommend this place

Well before going over to Mercedes of Pines, I was over to BMW of Pines a day earlier. The level of customer service is between night and day in comparison. Yes, the BMW in Pines is under renovation and using a temporary trailer to conduct business, but there is no excuse for the sales team to run out of steam. I had the appointment for a 7.00 pm and simply no incentive to offer a test drive. In the end I bought EQS SUV from Pines after exhaustive searched for the EQS sedan in black with beige seats did not pan out.

Nice people, friendly staff Great service

Top notch service. Mercedes-Benz of Pembroke Pines kept my GLC AMG 43 at its best condition.

Christian is an amazing young man. I’ve been to many dealerships and been told it will be done at a certain time. This young man greeted me very cordially and with respect. Gave me detailed breakdown of what I was supposed to except and he and Mercedes Benz exceeded my expectations and experience! I RECOMMEND to anyone needing any type of service of information about Mercedes Benz, please go and ask for CHRISTIAN RUIZ!!!! Christian should be recognized by his employer and peers. Happy Holidays to all!! Thank you for such a great experience!!

Our salesman was attentive, personable and easy going. Made our purchase experience enjoyable. Thank you!

Excellent service. Steven was very good at keeping me informed about my vehicle repair process. My part was not in and he said they would have to keep the car for an additional day. The car was ready for pickup the next day as promised.

Wonderful 👍 I will like to recommend Mr Harry for all his service he was wonderful super patience with us and very understanding to get us the correct deal

The services people he’s give the excellent service

Just had the worst experience with sales representative Pinder. He assumed we wouldn’t purchase a car due to racially profiling us- little does he know we have over 30 cars in inventory. Don’t come to this branch- we’re headed to Miami lakes. Hopefully he learns from losing this sale, worst employee we’ve seen yet.

We had a great experience in buying our new car and Ricardo

From the salesman, Miguel to the finance dept, Sergio I felt well taken care of. They wouldn't give up until I was able to leave the dealership with my car. They were patient and answered all of my questions. It was a far drive for me from Boca to Pines but well worth it

I take my S580 to this dealership and they make sure the car is taken care off as I’m very picky.

This is my second purchase with Mercedes Benz of Pembroke Pines. My sales rep Mark is the best. He goes above and beyond and he follows through on his promises as long as he’s there. You guys have a customer for life.

My service advisor Christian Ruiz, was very professional and knowledgeable about my vehicke, he recommended I rotate and balance my tires to preserve the lifetime of my tires longer and align the car. The level of service provided on my vehicle was fast and superb and my car was returned to me clean. Thank you Mercedes Benz of Pembroke Pines for going over and beyond to ensure I left as a satisfied customer, and I did...

I have a Sprinter with a Ad Blue -DEF issue. I had been to 3 Mercedes-Benz dealers… MB Pembroke Pines solved it in a few minutes. Respect.

Excellent concierge service. Service agent explained everything that would be done and gave a clear estimate.

The service was outstanding and the Service Representative PEDRO RODRIGUEZ is so pleasant to work with always. He is GREAT!!!

I'm a regular customer, and have been, for years. The fact that I can say that, should tell you all you need to know about the quality of service I've experienced. It's my wife's car and she's the person who takes the car for service. Stephen Douglas ALWAYS make her feel comfortable on her visits. Stephen explained to her, in detail, services being done to her car. Stephen even called me to pass on that same information and recommended future needed service. I was also emailed a copy of the vehicle detailed inspection. That's what I call being thorough. Like I said in the beginning, customer for years. My wife brags about how clean the facility is, and they washed her car at no charge on every visit.

Service was very good, my service advisor Pedro R was wonderful, and very informative. I’m very happy with the service, the car ran much better sine then.

I had an appointment on Friday for a minor repair. This dealership is swamped. Didn?t get car back until a week later. Crazy!

Good job handing off my repairs. One day service for most of my services.

Amazing ! Salesman there was amazing , he even recommend us great restaurant in fort Lauderdale. Such great memories of purchasing car

Great experience. Carlos Montenegro was awesome. Thank you I love my new truck. Mercedes-Benz of Pembroke Pines is the best!!

Rate Dealership 5/5 Rate Mercedes Corporate and Design of car - 1/5 Car has Transmission and Brake design issues that can?t or unwilling to repair.

Buying a new car...easy and fast service. The agent was well informed about cars and very nice person ?

Great to experience!! My salesman Pinder Perez was amazing , I recommend him 100% honest and trustworthy.

Service adviser excellent, good job done. But some one stole my Mercedes key chain. Never expected this to happen in a Mercedes dealership, it is a shame. Those kind of people should not be working with Mercedes. Not sure we will come back to this dealership for service again. It may be small thing but not good thing for reputation.

Great service fro Christian. Took care of us with profesional service

Mark Isaia is a Rock Star of the auto business. It's such a pleasure to do business with an individual of his caliber. His personal Code of ethics is intact so he and I were able to complete what could have been a difficult transaction. Mark communication skills are excellent and he was transparent while we completed the necessary paperwork. If it wasn't for Mark, the transaction would have wound up in the dust bin. Whether you're looking to buy a new or used vehicle, across town or across the country, I highly recommend that you seek out Mark Isaia, the Rock Star of Sales.

The Staff at Pembroke Pines was very helpful and friendly. Allister made the purchase of my new vehicle very easy with no hassle! Loved the experience buying and the excitement of getting my new SUV.

Awesome place 😎 great service.. Florian was very nice and very informative about the truck #GLE350.

John was the best dealer ever! He literally took away BMW sale.

Awesome easy process, knowledge staff made car purchase easy. We?ll definitely be back

John has a wonderful service attention to detail and customer needs.

My favorite dealer by far!!!!! Moises my salesman is incredibly professional, kind and funny! The place is clean and you can feel the peaceful atmosphere the minute you walk in. I am in love with my special edition 2023 GLB250!!

Davison took my husband and I through the Mercedes dealership and very thorough with our requests for a vehicle. He was very pleasant to work with and informative throughout our visit.

Great customer service and auto maintenance/service.

We got the car of our dreams and everyone at Mercedes of Pembroke Pines, specially Antony Toro, made the experience easy and enjoyable

Excellent sales service, and met all of my expectations.

Excellent and quick service, Pedro very helpfull!!!

Such an amazing experience getting a car at this place, Moises helped me with everything to get my dream car, he makes the process fun and smooth!

Excellent dealer and very good attention from Mr. Jairo Pacheco and Antony Toro I recommend them 100%

all went went well.

Very good attention from Mr. Jairo Pacheco and Antony Toro a good dealer to buy your Mercedes 100% recommended.

Thanks to everyone at Mercedes of Pembroke Pines and specially to Antony Toro. We got the car of our dreams and you made the experience easy and enjoyable

Excellent service. Miguel Carou did a great job. I will recommend the dealer and the seller to my friends.

everything ok. I'm very happy thanks a lot

MBenz of Pembroke Pines goes above and beyond in customer service. Pedro Rodriguez in service department is very friendly, honest, caring and knowledgeable. Mr. Rodriguez is very pleasant and dedicates his time to serve the customers. He is also very professional. He is a good asset to the dealership. Keep up the good work Mr. Rodriguez. Cordially, Olga Ibarra, 10 years customer

I have been a client of this dealership for many years and have purchased many cars from them , I’ve been to a lot of different dealerships in the past and this one is the best one I’ve bought and serviced cars with. I live 40 miles away and there’s 2 MB dealerships closer to me and I’d rather make the drive and go to the best one MERCEDES BENZ OF PEMBROKE PINES. The Stand outs there are the GM BERT MARTINEZ, SALESMAN ORESTES FUNDORA AND SERVICE ADVISOR RAY.

Very good customer services. I recommend it Good prices

I have been a client of this dealership for many years and many cars , I?ve been to a lot of different dealerships in the past and this one is the best one I?ve bought and serviced cars with. I live 40 miles away and there?s 2 MB dealerships closer to me and I?d rather make the drive and go to the best one MERCEDES BENZ OF PEMBROKE PINES.

Pleased with overall experience. My Service Manager Charles C deserves 5 stars, always ensures that everything is taken care of and informing me before anything is started to make sure we are all on the same page.

Top service like in no other Mercedes Benz dealer in South Florida

We recently purchased a car at Mercedes of Pembroke Pines. We were treated extremely well and had a very positive experience. Great job Tom !

Thank you for fast and great service

Great customer service, my rep Stephen Douglas had left work already and came back to make sure that I received my vehicle and all my documents were taken care off.

Job well done. Exceptional service.

Best Service from the executives (Valdor), all the way down! , sales (Joshua), service (Pedro)! True Professionals. The Best or nothing! 😊

Been searching for a specific used Toyota Sienna for several months, and when I found the exact one on line at Pembroke Pines Mercedes I called immediately to see if the car was still available. From the moment I connected with Sera, I knew I couldn?t be in better hands. She was quick to provide the additional pictures I requested and the additional info on the vehicle. Always responsive. Always on top of everything. Purchasing my ?new? car was painless and actually even enjoyable. Sera went the extra mile in every way, even feeding me dinner and endless Halloween candy treats throughout the process. Couldn?t recommend these guys more!

I remembered last time we purchased an auto it was very stressful, the back and forward with financing options, them trying to sell ancillary products etc etc this time I went with my Credit Union Draft and had a very smooth process, no stress, no hassle.

They had the car available with the specs we wanted

Excellent experience all around. Conrad my sales rep was thorough and Mike the GM helped me get the best deal possible on both my trade in and my purchase.

Had an amazing experience today with Pinder Perez. He was extremely knowledgeable and patient with all of my questions and showing me around. I would definitely ask for Pinder and recommend him to my family and friends. Thank you Mercedes!!!bd

brought the car in as a drop off because no new appointments were available for another two weeks.Service was done in a timely manner.Rey gave me good advice for a future service on Dec.5,2022.

muy demoradas las citas por que casi no tienen carros de renta cuando tienes que dejar tu auto en mantenimiento

I will start by saying that everything was very professional, my advisor Stephen Douglas kept me informed throughout the whole time my car was in service. I was honestly impressed with the service!

the service is prompt and the courtesy one received at the dealership. I want to thank Jean-Luc for his professionalism and his welcoming ways. a good addition to the staff of Mercedes Benz .

Had an appointment at 11:00 AM, got there at 10:50 and had to wait an hour before the service advisor called me up. He was not at his desk when I arrived, and showed up about 45 minutes after my appointment. Recall was supposed to take 2 hours, but after 5 hours had to call him to find out if the car was ready. When I got to the dealer to pick the car, he was no longer there and the invoice was not completed; so, someone else had to finish his work. Not very happy with the experience and will be asking for a new advisor on my next service.

Stephen Douglas, service advisor, was very professiona, knowledgeable and personable. I will request him again when I return for service. He texted me a video of the car being inspected. The car was returned cleaned inside and out. Sparkling! All in all, a good experience.

Awesome experience. Christian was a pleasure to deal with, everything was well done. We very much appreciate the service we received. Thank you for the Ubers back & forth!

Very easy purchase . Salesman was knowledgeable and helpful.

I met with the sales agent Miguel and the buying process was surprisingly very seamless and no hassle like other dealerships l I encountered during my car buying journey. I was pleasantly surprised by the overall experience even with the finance person. I was in and out in less than 2 hours. Never completed a purchase that quickly at any dealership in the past!

Superb Service Always . Professional courteous

Awesome service. Carlos M was patient and answered all my questions and communicated with me providing status and updates through process.

Sariah had Excellent Customer service and a great sales person she was concerned wanted to make sure that I was satisfied with my car purchase, and had my best interest in hand , she still continues to check up on me to see if she can be of any help, I really appreciate her for that, we have made a great bond with one another.

Just wanted to share what an amazing experience we had with the team at MB of Pembroke Pines. Starting with Ricardo Salas and thank you to Miguel Carou and his teammate Orestes. We live close to an hour from this dealership and had always avoided the drive but we are so glad we took the time to give them a visit. Thanks again for going the extra mile for us.

Horrible customer service

I just walked through the door, out of the curiosity of a lease and asked for service in Spanish and it was fast, and above all very polite and knowledgeable, they showed me the cars in the rain no matter what, I felt very good from the who helped me from the front desk and the two salespeople William Gonzales and Gerardo Escallon.

The reason for my review, the representative which is Mr. Orlando was very helpful, very kind and passionate of what he do and I always recommend my friends and family members to always see him.

My service representative is pedro. He it?s very good, compromise and efficient. Overall excelente service

Excellent service very fast and smooth with no headaches! Highly recommended

I don't know , first 3 service was good . Fourth service is bad and high price charged

Excelente servicio

upset , fourth service is bad service and charged high price .

The service, particularly on a Saturday with no appointment, was excellent! My advisor Romeo was very professional, knowledgeable and accommodating. Because the service was going to take several hours, Romeo provided for a Lyft to and from my house. My car was ready when promised with no issue. And thoroughly cleaned as well! Great job! I highly recommend Mercedes of Pembroke Pines.

My recent experience at MB of Pembroke Pines was beyond what I’ve ever experienced at a dealership before. The entire team was extremely helpful during the process of my new car purchase. Miguel Carou gave 10 star customer service and Sergio Deleon was also outstanding from the finance department. Ricardo helped oversee the entire process of my purchase which went from only coming in for service with my GLE450 and it turned into a purchase for a 2023 AMG GLE 53! I recommend everyone come to this dealership over any other MB dealership in Miami because of these employees. Truly one of a kind experience!

I just walked through the door, out of the curiosity of a lease and asked for service in Spanish and it was fast, and above all very polite and knowledgeable, they showed me the cars in the rain no matter what, I felt very good from the who helped me from the front desk and the two salespeople William Gonzales and Gerardo Escallon.

Good customer service. Very attentive, however they couldn't figure out what was wrong with the steer wheel rotation of my car and I had to go three times to service to get it resolved.

Excellent service ,great service adviser, proud to work with them ,

Go to buy a used 21-22 Benz and I had some questions about pricing so sale man told me I had to speak to used sales manager veryyyyyy rude. I had walk trough like I worked there to talk to him and he down talked to me In front of his employees and pricing is ridiculous. acted as he was doing me a favor pricing it’s used and he saying I’m giving you 5k off msrp no you are giving me a used price on a used car.The owner of the dealership needs to check how employees talked to customers and treat customers. If you want to speak to manager wait in line with the employees. You get better service buying an American made car or another dealer. went to another dealership next day and bought the Mercedes from their better service. What lost them the sale was the service and there pricing was a little higher but mainly the Custmer service was horrible

For service they are good for new car sales they are worst guys.

Great car and dealership

Mr. Stephen Hall was my advisor and he was extremely helpful and attentivve to my needs.

Had auto shipped from MB of pembroke pines in Florida to Charlotte NC. My Auto still had fine scratches throughout the paint. I was told that the car would receive a polishing and wax job. Apparently it was not done. I paid for the auto with a Cashier's Check from my Credit Union but Daisy in Title Dept. still did not ship my Title work until 2 weeks later. The "EXCUSE" I received was the dealership was waiting on the check to clear. IT WAS A CASHIER'S CHECK PEOPLE!!! The BEST part of my experience was my salesman: Larry Leon - Very professional honest man. His communication is unmatched. I can not hold him responsible for his co-workers LACK of professionalism. If you're looking for a salesman whose approach is without coercion. Larry Leon is your man!! The ONLY reason customer service gets 5 Stars is because of Larry Leon!!! Thank you Larry *****Update: After reaching out to the GM, the issues was never rectified.

Everyone did a great job.

Form the time I been coming to Pembroke Pines Mercedes Benz dealer the sale department the service department the customer service department everybody treat me nice I can’t complain thank you so much keep up the good work 🙌🏾🙌🏾🙌🏾🙌🏾

Worst experience ever. We took our GLS to this dealership to take off the recall, finally the vehicle stayed in service for 10 days, because guys who work there didn’t know how to fix it. Also when we picked up the car afterwards, it was already a NEW RECALL, that guys didn’t check and didn’t fix. Customer service is on poor level, communication is on poor level as well. Loaner vehicle hasn’t been provided as well.

I brought my car in for a check engine light… turns out it was a fuse.. Pedro Rodriguez is the best service advisor! He is professional and he remembers his clients which makes me feel like I’m still important even after I’ve bought my car. My issues were resolved with a minimal wait time, they corrected two recalls and Pedro personally went out and checked the car when they were done. This is one of the reasons why I drive a certified Mercedes..

Pedro R in the service department is awesome!!

Great service by Carlos who was very nice, efficient and informative. Hope to work with him again in the future.

My new Advisor Pedro Rodriguez was very professional. And explained everything very well.

Excellent server from the beginning to the delivery of your vehicle !!!

Antony was amazing from start to finish. He was able to find the exact color I was looking for, and the rest of the staff made the entire process so easy and seamless. My husband and I are customers for life.

In for a Recall - Out with an Oil Leak

Awesome experience great friendly service. They look after the customers needs

Excellent service. Pedro Rodriguez (Assistant Service Manager) and Chris (Service Manager) did an excellent job assisting on my needs during our C300 warranty period. The job was completed as promise, the car was washed before it was delivery back. Technically speaking the job was very well done. As usual, Mercedes Benz of Pembroke Pines, Service Department did an excellent job.

I visited Mercedes Benz dealer ship service department and job was completed as promised. Service Manager explained to me the details of the job. Car was ready as promised.

Mr. William did an awesome job. He was very flexible and friendly. Finally, we can buy a dream car. Thank you again, Mr. William.

Extremely positive experience, very professional and outstanding service.

From the first few moments until the very last I was welcomed and catered to my needs. The sales team( Moe Cisneros and John Cook) did a great job guiding me on my first Mercedes purchase, and getting the best deal possible for me. They were extremely patient as I wanted a very specific model with very specific packages and colors, and their customer service didn't end with the sale as they have both touched base with me about my purchase. Definitely the best car experience ever!

Excellent customer service, Mr. Carlos Montenegro is a professional sales man. I am really happy with my new Mercedes. Thank you!!

MUY BUENA ATENCION DEL PERSONAL

We have used this dealership for service to our AMG high performance convertible. This is our first seriously disappointing encounter with the Service Department (new person) who literally told us "It is not my (his) job to check your car" for proper repairs. Our earlier service person of many years, "Alexx" was OUTSTANDING and we NEVER had such hassle or drivel. Our car was NOT clean inside when it was returned, no one checked it first, we paid for a tire balancing, they were NOT balanced. We were told "Bring it back and we will do those things". We waited FOUR days for a simple break-pad replacement, two new tires and two new hubs. Not rocket science. Alex left the dealership and took a promotion as a Director at a Lambroghini dealership. The "New" guy is, to put it mildly, "Less than effective

Great customer service and quality work. Warranty work was completed due to tire issues.

Excellent customer service from the time I arrived until I left.

Everyone was polite and care about the customer. They didn?t have a loner for me but I had a nice ride from and to the Service Department. Thanks for your generosity.

I am a first time Mercedes owner after 3 Fords, 2 Chevys and 2 VWs. I was expecting something in the way of a Mercedes experience. I recently had my vehicle in for annual service. I was told at the time of purchase that service included a wash - no wash provided. Waiting area - no different from a Chevy dealership or newer Tire Kingdom. Was I expecting an executive airport lounge? No, but at least something. Vehicle pick-up upon leaving - terrible. After completing paperwork with the service advisor I was to wait 20 minutes for the valet to get my vehicle. Why didn't the service advisor have the vehicle prepared while completing paperwork??? Then the valet positions my vehicle with no way forward to leave - completely blocked. I asked now what? I was to back up 25 yards (no exaggeration) into a 90 degree turn, then forward. What was the valet thinking? Simple answer: he wasn't thinking. Mercedes employees fail to understand that everyone is in the sales business. They should all be selling the Mercedes experience and they failed.

I have always leased my cars with Mercedes’ Benz of Pembroke Pines. I received good service always Thank you, Nilka S Abaroa

They show so much love for their customer.

Customer service from the sales department was excellent. Mr. Jairo is very professional.

My issue is not with the dealership as a whole. I take issue with an individual salesperson that misrepresented to me what steps he had taken to inform the management team of the details of our business transactions. I agreed to purchase on line, sent a copy of the out of town Credit Union draft 24hrs prior to traveling from Louisville to Florida and when I arrived, I was informed that my method of payment could not be accepted. The management staff was exceptional in trying to make amends for the dishonest and disingenuous actions of their sales person. They accommodated me to the best of their abilities, but my purchase experience was forever marred. I left a premier dealer with a premier automobile, but I received a sub par 5 minute overview of the auto to top off the poor business transaction. The car , the management, the dealership were all great, but the experience was equal to a trip to the dentist and price was not the issue.

John cook was amazing! He was able to find me the car I wanted in a swift and easy process. Also, He was really good in communicating with me during the wait period for my vehicles arrival. Would definitely recommend this dealership and specifically John Cook

I took my car in to service with a check engine light on and my car was left over night to return it back to me with no problem. I took the car in at 0700 am and was very upset cause nothing was done to it. This is the first time it happy to me with the sale representative morales. I had to call his manager to find information out about my car cause he didint do nothing for my car. I was very disappointed with his service.

Our best experience buying a car with Mercedes? Benz.Thanks to Sarafena who made The Who process easy.She was very patient, lovely, knowledgeable and above all the best sales person I have ever met

As a first time customer I was pleasantly surprised by how quickly I was greeted by the service advisor. He was very thorough in his explanation of what was going to be done.

My 3rd Mercedes and always very satisfied with the service department, and the experience is awesome

As soon as i requested information for the car i got a call and from there the service went smooth! Thanks Miguel!!

Appointment set up, on time check in very easy dropped car in less than 5 mins. My Maintenance Rep was in contact with updates. All work includong recalls complete in time. Vehicle delivered clean fresh out of car wash.

Amazing experience with Syed and the general manager.

Everthing was awesome, the attention, the card available, customer services. All perfect, thanks

5 star service. My experience is always top notch and they take really good care of me

Excellent service and communication! I love Alex Ruiz!!

Such a pleasant experience, was not pressured, actually, it took me a week to make a choice. Mark Isaia, was my contact, so knowledgeable, detailing all the information patiently. Thanks Mark

My service representative is excellent and made sure I was out of there by the time I requested

My experience was good. Great customer service. Would recommend this dealer for service.

I have never loved shopping for a car THIS much. This Mercedes location is great, but the best part about it is Florian. I met Florian the first day I walked into a Mercedes location. I had been to several other car agencies at this point, and not one compared to the assistance Florian provided. He was incredibly attentive and responsive, even before we decided to lease a vehicle. I’d like to say It feels like my family and I made a new friend. Thank you Florian!

Excellent costumer service and advisor, did very good and promtp job

work completed in timely manner. Car returned clean. Appointment time honored

Made the appointment for service and they were waiting for me. Hardly any wait. Stephen took good care of me and made sure the job was done right and on time. He kept me informed and when it was ready, he called me.

I feel very grateful to have Carlos Medrano as my customer service agent at MB Pembroke Pines. He goes above and beyond EVERY time I'm in for any service or repair. BEST EVER!

We had both our cars wiped out by Hurricane Ian. We were so pleased with the service provided by Mercedes Benz of Pembroke Pines that we recommended you to four of our neighbors who also purchased cars! Mark Isaia , Sales and Leasing Consultant, was top notch! We will be back for our next car! Thank you from some hurricane weary SW Florida residents. You were so caring and No nonsense when we really needed it!

Maravilloso el servicio y la calidad! Mercedes Benz marca la diferencia. Totalmente satisfecha 🥰

Came in,.spoke to Joshua and left with a brand new vehicle. Easy.

Team is so professional when you arrive. Took an hour to get my car after it was done which wasn’t so fun. Team was apologetic

The salesman was great and very friendly. I am very happy with the service

The best service, highly recommended!! The best attention, the best customer service, the place is very clean, the workers are very friendly

The buying process was very quick. A lot faster than expected. The service experience was not as good. I was rushed during my service and was told I needed to wait 2 weeks with no loaner for a simple tire change even though I have the tire and wheel package.

STEPHEN HALL IS A TRUE PROFESSIONAL- HE NEEDS TO GET A RAISE

Service done but no particularly happy about the service manager refusing to rotate by car tires because I refused to do alignment. Most dealership that I know will be glad to provide that service without forcing me to pay for an alignment that I didn't want at that time

I purchased my car in 2017 and the only part of the experience I did not like it was sitting in the finance office and having to make immediate decisions about what warranties I want I prefer to read and make decisions later Besides that everything was great and the service department always takes good care of us

The Sales Representative was excellent. A Representative attempting to deliver the sale for another client/customer was very vocal and demonstrated poor customer service on the sales floor. Comments were made at a volume high enough for all customers in the surrounding area including name calling. It's clear that the seller and not the customer was more important here.

All good no issue. Thank goodness all went well thanks

Rey was great and extremely helpful in helping us fix the defective glove box. His service work was much appreciated!

Overall great experience Syed was excellent . We were literally there an hour at best.

My wife and I have been visiting Mercedes Benz Pembroke Pines for over 20 years to purchase new cars or to service our very first MB, 22 years young this year. Our service department representative (Ray) is always extremely professional and willing to go the extra mile to explain the vehicle's diagnosis and ensure we are satisfied with the workmanship. Thank you.

Outstanding services Contact Yasmany Morales He’s the best advisor ever had! He’s there to help ! For sure Patria S.

My salesman Mrs Ricardo Salas was very professional. He take time to explain everything during the purchase, he hadn?t rushed. He help me find the dream car I really want. I wanted to purchase a gle 450 but they didn?t have the car at the moment he take extra step to pre-order the car for us and call us on time when the car came. I really satisfied with the service and I recommended this place. Thank you Mrs Ricardo for your excellent customer service .

Purchased a new 2022 C-Class model! Carlos Montenegro is the man you need to see. He provided us with excellence service with no hidden agendas. Transaction for quick and painless! Carlos knew everything about the different models Mercedes offers and thus provided the perfect vehicle for my 16 year old daughter. Highly Recommend Merceds-Benz of Pembroke Pines! Ask for Carlos!

With my extended service policy I brought my 2015 in for A/C failure to cool. It was in for 4 days and unable to find the problem. Just filled up my vehicle with freon. Again A/C failure to cool, brought it back in a second time, and an inexpensive hose was changed. Problem is still not solved. Meanwhile, my $4,000 extended warranty expired but my A/C is still not working. Third time, I brought it in for the same problem. Expecting Chris, service manager, to repair the problem that was never fixed. He now tells me that my car needs a new evaporator which mysteriously went bad all of a sudden. now he wants me to pay $6,400 to replace Evaporator, which was the original problem that they said they could not find. According to Chris, there are only 4 parts to an A/C system. I feel that this is a crime of stalling an expensive repair job until after my warranty had expired and failing to remedy and complete a necessary replacement part repair intentionally due to the large job cost. I am very unhappy with this dealership service department and the practices of Chris, it's service manager. I expect nothing less than a full evaporator replacement and complete A/C repair to complete my warrantied original complaint of failure of A/C to produce cold air. I expect this work to be done for no additional charges to me. I am ready to take this complaint to the owners legally if not satisfied. Thank you in advance for your prompt attention to this matter. Alice Hui

I got to the dealer at 11am to change the batteries of my car and Mr, Carlos Medrano told me that the car will be ready the same day. At 3pm I asked is it was going to take any longer and he said that he was going to check, when he got back I was told that the car will be ready the following day so he was going to send me home in a Lyft. I asked him why he didn't mention it before because I haven't eaten anything the whole day, he said he didn't know. I even couldn't go to work today.

La atenci�n es incomparable, desde el vendedor MOIS�S CISNEROS quien tiene un conocimiento extenso de todos los modelos de carros, el manager y el financista? estoy feliz de haber comprado nuestro carro en Mercedes Pembroke Pines. ? RECOMENDABLE!

amazing experience ask for Syed Bukhari the Sales Associate. He was honest, quick and best part is I can call for anything if needed.

Excellent prices and very good service in this place I recommend it dreams can be possible and thanks to them I was able to fulfill mine.

El agente fue muy amable y me ayudo con los problemas del carro, siempre dispuesto ayudar

Whenever you go try to get Pinder Perez to assist you in the whole buying process, he is a real car enthusiast and will answer all your questions

Service was easy to.schedulled, once arrived greated by a valet to direct me to my service advisor, procces was fast from the arrival time to the time I left with my loaner vehicle, same procces when came back

Major warning lights came on about headlights. Brought it in without an appointment to my service advisor Carlos, he advised me at least a week. Four days later I got two new headlamps and modules, luckily I bought extended warranty. I thank Carlos for his professional support

(Translated by Google) The worst service I have ever had! Request an appointment through the internet platform for my Sprinter van 1 month in advance. With a week left for that appointment, I called to make a quote for some brakes and they told me that I had to cancel the appointment I had because they were not receiving vans since they were full and that I would lose the trip to the service center. It seemed very strange to me, but in any case, I agreed to move the appointment to a date that they would receive it (15 days later). The day of the appointment I went and they informed me that the service would take a day, but since I had a burned out bulb and an electric window that did not work (they are under warranty) they would take another day. We have been waiting 3 days for the van for a simple 30,000 mile service and a power window fix and a light bulb change. It is the last straw that they play like this with the time and money of the clients since in my case, it is my work van and an entire family depends on it. I have lost 3 days of work due to your inefficiency and irresponsibility when taking appointments. What to do about all the damage caused? On the second day I called the service representative and he said that they were already fixing the window, so I told him to leave it like that, that I couldn't waste any more time and that I was going to pick up my van, but later he said that the service hadn't started either , which had to wait until the next day. They work with people's time and tell lies. (Original) El peor servicio que he tenido! Solicite una cita por la plataforma de internet para mi van Sprinter con 1 mes de anticipación. faltando una semana para esa cita llame a hacer una cotización de unos frenos y me dijeron que debía cancelar la cita que tenia porque no estaban recibiendo vans ya que estaban llenos y que perdería la ida al centro de servicio. Me pareció muy raro pero de todas maneras acepte en mover la cita para una fecha en la que si la iban a recibir (15 días después). El día de la cita fui y me informaron que el servicio tardaría un día, pero que como tenia una bombilla fundida y una ventana eléctrica que no funcionaba (están en garantía) se tomarían un día mas. Llevamos 3 días esperando la van por un simple servicio de los 30.000 millas y el arreglo de una ventana eléctrica y el cambio de una bombilla. Es el colmo que jueguen así con el tiempo y el dinero de los clientes ya que en mi caso, es mi van de trabajo y depende una familia entera de ella. llevo 3 días de trabajo perdido por su ineficiencia e irresponsabilidad al tomar las citas. Que hacer al respecto con todos los danos ocasionados? al segundo día llame al representante de servicio y dijo que estaban arreglando ya la ventana, entonces le dije que la dejaran así, que no podia perder mas tiempo y que ya iba a recoger mi van, pero después dijo que no habían empezado tampoco el servicio, que tenia que esperar hasta el siguiente dia. Trabajan con el tiempo de la gente y dicen mentiras.

My car salesman was patient and very informative things were going great until manager Rene Celerio got involved.Rene refused to come speak to me so I went to his desk,he never formally greeted me or ever gave me eye contact.Rene was rude and even told me to ?go shop around to other dealers if I wanted a better price?.I purchased the car only because my dad wanted that exact color and we were tired of looking around.I WILL NEVER SHOP HERE AGAIN NOR WILL I RECOMMEND THIS DEALERSHIP!!!!

It was good but they did not provide a loaner while my car was being serviced. So I had to make arrangements for someone to pick me up and back.

Perfect , profesional, vehicle pricing 5**** All people was friendly and professional The employee is the best seller man

Fast and kind service

Mark , our salesman did a great job explaining the differences of the models,was patient as we went back and forth on which to buy and once the selection was made was extremely helpful in explaining and programming the GLC .

The best service, we always continue with Mercedes Benz and recommend this. Carlos Medina thanks for everything

Sales process was friendly and smooth. The saleslady could not have been more accommodating and friendly. I could not give the dealer a 5 start because one option I paid for was not installed and the dealer could not give me a firm time line on when I could expect the part to arrive.

Salesman Moises was very friendly and gave us a lot of information and made the purchase process very easy, the car he recommended is superb

Pedro is absolutely awesome. The whole process of leaving my car for service was extremely efficient, friendly and easy. The price I was quoted is exactly what I paid. No hidden surprises! I love this service dept.

My service Advisor Campbell. He is always willing to help

I took my GLE 350 to service and they did it during the same day, Attention was great and I?m very satisfied with the facilities they have .

Purchased a vehicle remotely. The internet sales Manager (Joe Melilla) made it a smooth process. Would definitely buy from the again.

Prompt Professional Service ! Keep up the good work. Attention to details and expedited in and out for the customer.

I always get great customer service when I come there to get my vehicle service or repair….Thanks Will North

I tried repeatedly to make a service appointment through the IN VEHICLE CONNECTION BUTTON. After 3 weeks I gave up and called the dealership directly.

Eddy and the Pembroke Pines team are very accommodating, and make sure all your concerns are addressed.

Being at a Mercedes Benz dealership and looking to purchase a 2014 Beetle, I wasn't expecting to be treated as if we were buying an expensive Mercedes. Sera Bruno was our sales person and she was exceptional. The entire transaction (including negotiating over the price) was smooth and painless. Everything was done to perfection. I don't plan on buying another car (this one is a return to my youth) however, I highly recommend this dealership for anyone who wishes to purchase a car - new or used. Evelyn L

Excellent Service, Carlos kept me updated with the repairs, services were completed timely

Great people here we were vary happy with our purchase for a new GLB 250. Customer service also great we felt comfortable with professional and friendly atmosphere . I would recommend Ricado Vargas.

Ray, service representative, is polite and efficient. The day went well without any issues.

I completely understand it was my error in leaving the item in the vehicle, but the lack of concern & zero empathy is troubling. I sold my vehicle on 7/23 & apparently was sent to an auction already but there was no effort to assist in finding the vehicle - just basically telling in a matter of fact fashion that it was cleaned out & everything thrown away. How is this known? In addition, my lien holder has not received any payment. We can?t continue to use Covid as a reason for slow delivery if the process was done in a timely manner. I was considering purchasing a GLC 300 from this dealership when I sold my Audi Q5 to them?& even afterwards. But not anymore. My experience since that sell has been nothing less than terrible!

5 days ago I bought my car here at the Pembrome Pines Mercedes dealer, my glc 300 Coup�, which I was super satisfied with how they treated me since I arrived with everyone who helped me buy my car, with the department of sales, the finance department very nice everyone, very efficient in their work, and everything very fast, they offered me water, coffee, helped me with car insurance among other things, I really recommend it very good service in all aspects ,one of the people who helped me and was in the purchase of my car was Sera Bruno and Roberto Cabanas

Outstanding service and overall buying experience. Ricardo Vargas the sales person went above and beyond yo ensure I was buying a vehicle that met all my needs and expectations. He was very thought explaining car features and gadgets. I am extremely satisfied, I will for sure come back.

We love our GLE. Mercedes are in my opinion the top of the line in lux this is our third Started with a C class the E class now GLE SUV. We have had a couple of BMW the 650 M and Porsche GTS Cayenne and Cadillacs came back to Mercedes and will never go back to another brand.

my salesperson Mark Isaia is a true professional. He has the full knowledge of the vehicle and respectful of my time Elliot Kahana and Sones

Staff is professional. I had a service done and they kept me updated.

Ask for Allister Harry, he is the best! Great service he knows his stuff. He was responsive, extremely knowledgeable made sure every question was answered. I would recommend anyone to go see Allister. Thanks again for your attention and detail. You made the process seamless and very pleasant.

Just purchased a car and my sales rep was very professional (Jario). Great service.

Mr pinda prez is a good sale men h E was very helpful to me and my husband have a blessed day and thanks for your service

Great service with my service advisor Eddie. I give him 5 stars

Great service.

Service was done faster than I expected car looked like new