Recent Reviews from Mercedes-Benz of Pembroke Pines

We had a beyond horrible experience, from the beginning when they mixed up the car we agreed to buying, to the four times we had to make service appointments for the car to be repaired. The car stalled out on the highway when we were traveling. When making a service appointment, we were told we couldn?t be given a rental until a month out, and we couldn?t make an afternoon appointment after work. Our service advisor was full of excuses when our car would sit in Service for over three weeks, and he acted as if he had never met us each time. My husband sent a email to voice his concerns and received no response. Really, couldn?t be worse.

Awesome staff supportive of customers' car care! Staff was eager to accomodate the client's deficiencies. The customer was satisfied with the rims restored.

Trading in and buying a car was pleasant and effortless. Carlos found the exact preowned Mercedes color interior and exterior our daughter had been looking for and made the transaction smooth.

Excellent

I drove a hyundai before my mercedes & can truly say i see the difference in everything down to even getting a service. My service advisor is Peter & he is THE BEST!!! i've never had such a good experience dealing with my car. he's extremely kind & extremely warm, welcoming& soo helpful. I dont want to go to anyone else, ever (lol) shoutout to peter. i was shocked at how fast my service took place, i brought comfy clothes, my ipad because i was expecting to wait for hours but i was done in like 2... luxury experience. thank you peter & those who worked on my car!

Everyone was professional, honest and welcoming ,

Excellent experience. Orlando Dominguez is very knowledgeable, helpful and extremely professional.

As always, treated exceptionally well by the staff here at MB of Pembroke Pines. This is a warranty visit, and the repairs were done as described and professionally. Carlos made sure I was notified of the status at all times. Thank you once again for a wonderful experience.

The best service experience ever, very fast and professional, I had to change dealership and go to Mercedes of Pembroke Pines because with this tires issue in another dealer I was rejected.

The attention at the dealer was fantastic. Ricardo Vargas the seller made everything very easy. 100% recommended

I have bought several cars from MB of Pembroke Pines throughout the years dealing with Bert Martinez has always been a pleasure, Serafina helped me with my EQS 580 and she’s very well versed on the vehicle.

Update: I called and left two messages for the Sales GM - as the response on this from the dealer says to do - and no one has yet to call me back. While the car buying process was decent enough (although the sales person was dishonest), the follow-up service promised on the car was the absolute worst experience I have ever had with a dealership. From trying to chase down the dishonest sales person to schedule my service (I had to go through them for some reason), to them not letting me know my car would take longer than expected and somehow giving a vendor my key - leaves much to be desired. The service department was almost zero help in giving me a status of my car after several of my inquiries. After all of this, my car still isn't fixed. I cannot say enough negative things about my experience here and do not recommend anyone do business here.

They deserve minus stars! I would give them a minus -10 if I could. They are horrible communicators and couldn’t even fix my hold Mercedes after keeping it for 7 weeks. During that time they called me ONCE and during that time they NEVER followed through on anything. I had to send several texts with no response, so I went in there and all they gave me were excuses. I’ve never expected such poor service. DO NOT TAKE YOUR BENZ HERE!

The manager Orlando in the service department has terrible customer service. He doesn’t communicate well with customers and he charges you money even if the part you’re waiting on is on recall. Orlando the service manager almost got into an altercation with my husband. Reydel Herandez is a very helpful and wonderful service representative. Also, the new woman that’s in the loaner department doesn’t know how to communicate with customers. She’s extremely rude and she’s in cahoots with Orlando. I’ve had my car for two years and it’s been at Mercedes Benz the whole time, apparently my axle is on recall. I have a brand new 2021 GLA 250 why am I having issues with an axle the first couple of months I drive off the lot with it. I even tried to do the lemon law that didn’t work they only offered $1000 dollars really it’s not my fault Mercedes gave me a defective car that was on their premises. I just got my car back months with it being at Mercedes again because of the loud sound again which is my axle. No one wants to help me. I’ve gone to Mercedes for help, spoken to managers nothing. I’ve even called customer service no support from them either. They can’t do anything. Two years back and forth to and from the dealership. Loaners after loaners.

Overall great experience. It is a busy service center, but did get the car when I was told I would.

My first maintenance visit was not a good experience. When I made the appointment, I was told it may take a couple of hours. When I arrived, I was told by the service advisor that it would take two hours, maybe three. At about three hours, I asked the advisor about the progress and when it might be ready. He went out into the service area to check and came back and told me it was almost done. A few minutes later, I was viewing the service area through the window and saw my car drive into the service area, but then made a three point turn and exited via the same overhead door, turning right and it appeared that my car was driven into the adjacent service area that cannot be viewed via the window. About 30 minutes later, I asked the advisor about the status. He went out to check, came back and said the maintenance was done and it was in the car wash. About a half hour later, I saw my car drive through the main service area. I thought it was going to park so I could get in and drive off. Instead, it kept going and drove out of the service area. About 10 minutes later, it was back in the service area ready for me to take it. So a two to three hour wait turned into a four hour and ten minute wait. I felt like they never even got started on it until the three hour mark and I was being given a story about the status on two different occasions ("almost done", when they were actually just getting started on it, and "it's in the car wash", when it wasn't even done with the maintenance. Also, I asked them to check the left rear tire that keeps losing air requiring me to top it off every two weeks. I was told they couldn't find a leak and it may be caused by a lack of driving. I drive an average of 8 miles per day, so the car does not sit for days on end. So now I have a new Mercedes with a leaky tire that I have to top off every two weeks. I'm not a happy MB owner.

Worst car dealership I’ve ever dealt with in 50 plus year. They tried to sell me a damaged car and actually blamed me for it. Thankfully I took pics of the car before I purchased it. They did a chop shop job making the repair with a horrible paint job which was unacceptable and the next week with 150 miles on the car cylinder Block #2 had a leak. I took it to another MB dealership (all owned by AutoNation) and they made a repair but said if the engine light comes back on bring it back. Two days later the engine light came back on and they had to replace the cylinder block gasket which took 5 days. This is a brand new SL 63AMG and has been nothing but problems. I’m battling it out with MBUSA as well but they have been giving me the run around since the 1st week in December. The reps that answer the phones are like car salesman and can’t make a decision. They have been telling me for 6 weeks someone with authority would be calling me back in 24-48 hours. Never received a call or email. I would NEVER buy another Mercedes Benz as they are a second class car manufacturer. They will get a certified letter my attorney in the next few day as their cars are junk and they are trying to take advantage of me as well as the public.

Orlando services manager was so professional and so kind. He helped me with what I needed and answered all my questions. Thank you so much ORLANDO!! 🙏🏼🙏🏼

The mechanics work was well done and car was returned clean without any grease marks. Service writer agreed to waive the diagnostic fee of $300 if repair was done at Mercedes and that was nice because I had to argue about this at another local dealership. The Service Writer was difficult to communicate with. I made several calls over the two week period and some calls went without a return call. I complained about this and little improvement was noticed by me.

Tom Lambardic is the man! I bought a car from him 10 years ago and his customer service is still the same. The whole entire process was quick and seamless. Thank you so much for everything!

Stephen Hall was very professional and helpful. The repairs were done in a timely manner.

First, everyone at the dealership is very helpful and professional. My biggest issue is when your dropping off the car and picking up. The wait time when you have an appointment is way longer than it should be. Either your booking to many appointments at the same time or you don?t have enough service members to service the customers. Either way the process takes 30 minutes or longer on both ends most times. Again, this has nothing to do with the people you employ but process improvements are needed to service customers on time in and out.

Es mi primera vez comprando un Mercedes-Benz y estoy demasiado feliz . Me atendieron muy muy bien e hicieron todo lo posible porque saliera con mi carro del dealer . Mi vendedor Carlos y el financista fueron demasiado profesionales. Definitivamente lo recomendaría . Muy feliz de haber tomado la decisión .

The Worst customer services!!!!!!! I'm trying to get a part since February, and no luck!!!!

I had to wait 3 months for my car. I was not given a rental. I had to send weekly text message to my service advisor just to get an update on my car.

Everything was very professionally handled. The salesperson was knowledgeable and assisted with my lease end options and new car purchase. I have been leashing with this dealer for over 15 years and have no complaints.

I strongly recommend not going to this store, if you are considering this store for your purchase, especially servicing your car. Their customer service lacks professionalism and responsibility. Since the day I purchased my car, I have experienced recurring transmission failures, engine warning lights, electrical issues, and more. Despite bringing my car in for repairs multiple times, they they claim that these problems are "normal." Moreover, I have provided photographic evidence of document forgery, which I forwarded to them. As a result, I received a call from the Manager of the service department (Mr. Orlando), who pleaded with me to modify my feedback in exchange for a new inspection. He expressed concerns about the impact on his monthly performance metrics and other factors. However, this new inspection took approximately 2 months or more and yielded the same disappointing outcome – my car still have the same issues. Their lack of ethics and seriousness is evident. It is evident that, following all these inconveniences, they did not send me any further surveys because they knew the results would be negative. I feel completely deceived, and the worst part is that I now fear of driving the car. It is incresible how a car can spend over two months in the service department only to be told that "everything is fine." Ésta tienda es de lo peor. Les recomiendo que lo piensen bien al momento de comprar aquí y más aún Ésta marca de vehículo. No tienen buen y responsable customer service. Mi carro desde el día 1 que lo compré ha tenido fallas en transmisión, lo he traído para acá en repetidas ocasiones y dicen "que es normal" que falle la transmisión, que prenda la luz del motor, que tenga fallas eléctricas, etc. Han falsificado documentación (cosa que les envié pruebas en fotos) y aunado a lo anterior como coloqué todas mis inconformidades en una encuesta con el departamento de service, luego recibí una llamada del Gerente del departamento (sr Orlando) el cuál me suplicó que la modificará a cambio de una nueva revisión ya que, estaban a cierre de mes y esto le afectaría su pago entre otras cosas. Ésta nueva revisión demoró aprox 2 meses o más cosa que terminó en lo mismo, el carro con las mismas fallas. No tienen ética ni seriedad. OBVIO QUE DESPUÉS tantos inconvenientes NO ME ENVIARON las nuevas encuestas poeque sabían que saldría mal. Me siento completamente burlada y lo peor es que le tengo pánico al carro ya que, como me explicas que tengas en service un carro más de 2 meses y el resultado sea que "todo está bien" . Anexo una de las fotos dónde se aprecia la incongruencia de los reportes.

Justin is doing an excellent job. He is in control of every step of the process and communicates this very well to me as a customer.

Justin Imperatori was awesome.

Dropped my vehicle off at the scheduled time and was asked to wait for my Service Advisor. I noticed all of the Advisor cubicles were empty and that they were all in the Service Manager's office for a meeting?!?! They expected customers with an appointment to wait until they finished their meeting which ran 30 minutes. The Service Advisor could not have been more apologetic on behalf of his less than stellar Service Manager. What kind of Service Manager does this?

Awesome experience from help picking out my new GLC 300 from shipping list with all the options and color, I wanted. Davidson Bohach, was very professional and attentive. No issues and just a totally wonderful experience in car shopping. Highly recommended, Pembroke Pines, chose them over Millenia Mercedes in Orlando. If you want fabulous car sales experience, use them.

my service writer is very professional at his role, he gets you in and out in a timely manner, Great job.

It was a professional and relaxed experience. The sales man was very thorough in his knowledge and exact in answering my questions.

Excellent experience with staff and especially the sales executive Joshua highly recommended buying a from him. The new glcE300W is the ultimate luxurydriving.

Had BF service performed $$$$ but my concierge Melvin iswas excellent. Kept me informed the whole time.

Peters customer service was exceptional very detailed oriented yet straight to the point and prompt to

The key take too long

Good service and clarify in the moment to ask for quote

Pleasantly surprised by the great service! Took my car for service, and the process of getting the loaner, and getting my car back, was perfect.

It takes 2 hours for them to receive your vehicle and give you a loaner. Plus 24 hours to do service A maintenance of a car. They are way too busy to give you a good service.

My experience at Mercedes Service Department is excellent.Everyone is courteous and professional..Peter Armstrong the service advisor always goes above and beyond to make sure the customer is satisfied with the service provided.I believe he's ready for an entry-level management position within the company.

Love this place honest employees no games in the prices

Carlos Montenegro is the most amazing salesperson. He worked tirelessly to find the exact car I wanted. He was absolutely awesome from start to finish and went above and beyond. The dealership is clean and has a lot of stock to look at. Great experience 👍

5/11/23 update!!!! Took my car in again for service due to check engine light on. This place has gotten worse than previous. They failed to work on the vehicle after the car was dropped for a scheduled appointment only on the 3rd day. After the car was picked up on the 4th day with a minor part replacement. The check engine light came back on a day after. Besides questionable repair, the service rep may be too busy. Despite busy, everything seems completely disorganize with multiple mis-information. unknowns of what work is to provide, I have never ever had an experience with a dealership this bad. Yes.. since the check engine light is back on, I am now afraid of going back for another round of unnecessary aggravation. BTW.. although my service is under warranty, I cannot imagine having to pay $330/hour for labor with this level of incompetence. Yes.. I've also have called to speak with the service manager 2Xs and left messages. I've gotten NOTHING!!! This truly showed that if management is like this, how can you expect more from the staff? Thank you AutoNation! Previous review.. Some staffs are eager to work and assist customers while some are just clock watchers. Customer service at service dept and scheduling can improve.

Professional and courteous. Service was paid using prepaid plan.

The reason for my low review is the cost of this service is just outrageous. $1,200 to change the oil, top off fluids, and do a general check of the car. This cost of service is why we?ll be turning in our lease when it is up and not getting another Mercedes.

Advisor Yasmany Morales goes above and beyond to ensure his customer is 100% satisfied with their work. Thank you Yasmany for the excellent customer service work and taking care of the car!

This my family I created over the years my third purchase with them and I’m very satisfied they honest they make me feel welcome specially Ricardo they do not make you feel less thanks to my sales person Camilo Alfonso

Good customer servise

Great experience very professional also Peter Armstrong my service manager was very helpful . Thanks for the experience

Excellent buying experience with Florian. Night and day compared to some of the other dealers we visited as far as professionalism and sophistication. Highly recommend.

Ok just to be clear I would not shop at this dealer if it was not for my sales rep Pender. My interactions with some older managers here have always been bad. They are arrogant and conceded. Pender is always helpful, patient, and willing to educate on the vehicle. My biggest issue was that I got there at about 10 am and left at 4 pm. That is way too long to get the financing done.

We just purchased our GLE350 from Mercedes Benz of Pembroke Pines. We were assisted by Moises Cisneros, very professional and friendly. Thanks again you made the process seamless and very pleasant. Highly recommended !!!

The assigned Agent Yasmani was great. he took care of servicing my car and also took care of me. Professionalism and customer service like this is what we appreciate the most. Thanks!

Great service. They assisted me in putting a hold on car well before it was built that has all the look and options I was looking for. The car is everything I wished for. I love my new Mercedes!!!

Best dealer in town, great customer service, professional and reliable.

We trade our prior MB for. 2002 GL450. The process was fast, fair and friendly.

Every aspect of my purchase, trade-in, and delivery of my new 2023 Mercedes Maybach GLS600 was handled with precision and care by the Team at MB of Pembroke Pines

They where very respectful and they worked with me so i was able to get the car

A usual, my experience with Mercedes Benz was fantastic. Rey was the absolute BEST!!

Mr. Carlos M was amazing. He made sure we were able to get a rental. My appointment was early but because I had a medical emergency I arrived late and everyone was very kind and made sure things went smoothly. I appreciate everyone that helped me. My car drives amazingly now!

Melvin took GREAT care of us and our car! We got the car at another dealer, but took it in to get serviced at Mercedes of Pembroke Pines because it is more local to where we live, and he took our car and treated us fantastically! If you have a Mercedes and need to get it serviced, make sure that you’re dealing with Melvin Haynes! He will take great care of you and your car!

O M G!!! Carlos called back. Most of the time I never get calls from other advisors Thank you !

Mr. Melvin made my experience a quick and painless experience. He took his time in finding out what I needed for my SUV, and processed the paperwork timely. No long waits trying to figure out who's doing what. He took my car and monitored the progress so my wait was not long. The technicians also did a good job, fast and easy. Mr. Melvin made this visit a very good visit and how he works should be used in Operation Standards for the service department. Exceptional visit.

La mejor experiencia k puedes tener en un dealer es aki en mercedes benz pembroke pines una atencion al cliente superior y servicio excelente estoy muy agradecida por la atencion se los recomiendo a todos. Muchas Gracias

Above and beyond..Carlos Medrano assures your satisfaction and gives you great service at his will. I refer him to anyone, no question about it. He's your man!

Carlos Medrano is a superb service advisor..he goes above n beyond his knowledge n expertise to help his clients and assure all is in order n promptness to the client. I would refer him no questions asked to anyone needing assistance in any vehicle.. he's your man! Top notch! Thanks for all you do!

My service advisor Rey Hernandez is excellent. He's very professional yet compassionate. He makes sure to answers all your questions. Great communication skills.

Great service. Quick, efficient

I took my SUV in to service my brakes and I very pleased with the response from the Service Department. Romeo my Service Writer was very pleasant and made the experience a very relaxing and enjoyable one.

Excellent Chris and Romeo are exceptional

Camilo was amazing his attention to our needs were excellent and we found the perception car

Looking to purchase a car well over $40,000 in cash. I was assigned a sales agent, Moises. He was extremely rude, unprofessional, and wouldn’t let me even speak to a manager. It was shocking treatment for somebody trying to purchase a luxury car. Will not go here looking for a vehicle under any circumstances.

My experience at this establishment was absolutely horrid. I will not be returning to this particular Mercedes Benz service center ever in life. The service representative Derek was very unknowledgeable and dismissive. If I could give this visit a zero I would.

My service rep, Chris Ruiz, is excellent. He gets it done without any excuses and he exceeds expectations.

Excellent Service, Camilo, and our finance person were amazing. Their attention to our needs and expectations was superb.

Great experience from start to finish. Because of where I live and the limited local selection we chose the vehicle we wanted on line. Our Salesman (John) was vey helpful and professional and made sure all of the details were taken care of, Including a fair trade in value. Once I drove to the dealer it was only a matter of the final in person details and I was on my way. We have tried this at other dealers and did not have good results. Pembroke Pines Mercedes really took care of us

un Dealer muy bonito y una excelente atención, todo a tiempo y rápido

Amazing &very informative in vehicles and products.

Had an appointment at 9 am for first routine maintenance. Got there at 9 and they told me the appointment was at 10. When I called to make the appointment they told me it would be about 2 hours. After I dropped it off Christian Ruiz told me it would be 4 hours. I called to find out when my car would be ready 5 hours after dropping it off and they told me 3:30. Please keep in mind the routine maintenance is an oil change and clean/ change filters for $650 bucks. Terrible service

Bought my first Mercedes from here...The salesperson Carlos Montenegro was pushing me to take the car off the lot when it wasn't clean and doesn't have floor mats (said he ordered them but haven't heard back in a month). They even had issues with the registration..not impressed with this kindergarten level of service. Hope the service department isn't like this

My Sprinter class B RV was due for initial service and factory recalls (2). Appointment was set for about 2 weeks. Service was handled completely. Staff was very courteous & accommodating. I particularly appreciated the Lift transportation. My only disappointment was it took 3 days to complete routine work. I was expecting one day, in & out.

I had a decent used car buying experience, but had some negative experiences in the process. I requested contact through e-mail only since I cannot answer my phone at work, but the salesperson kept calling me over and over again. I gave all my purchase information ahead of time to save time at the store when I arrived to purchase and waited almost 2 hours just to get into the finance office to sign the paperwork, which took about 15 minutes. When I arrived home, I found a screw in a tire and contacted my salesperson to see if they would fix it and he never contacted me. After waiting 5 days, I took it to a shop and paid to fix it myself. At minimum, he should have answered me. The store did repair some minor paint damage to the car for me, which I did appreciate.

خوب

Quality of service responsiveness has deteriorated significantly at your service department. Once you drop the vehicle for service, it takes a significant effort to locate your service advisor and if you don’t find him no one else in that group can tell you anything about the status of your car. You leave messages and voice mails for the service advisor to return your calls and no call back takes place. You drive to the site to find the service advisor, he is never around. No pro activity at all to communicate the status of your vehicle and the reasons for any delays in the service. It seems either the service advisor that I have been assigned does not have service attitude, or had received poor training , or is overwhelmed. Whatever the reason it is not acceptable for a dealer of luxury vehicles to have such poor quality of service. The name of the service advisor in question is Reydel Hernández. Don’t have too much faith in that this feedback will really do anything to improve the service there. U can see that most of the people working there do not seem content of being there and more often than not when that takes place is because of a toxic culture and poor leadership of management

Great Services and very profesional!!! Thanks

Gerardo is always a professional and a pleasure to work with!

This is my second car of Mercedes Benz which I purchased with Serafina and Robert.They are the best Mr Peter is one provided the first service for my husband?s Mercedes and he is just very kind,knowledgeable and helpful

Our service guy took care of everything. It was hassle free.

I would recommend this branch to anyone who is looking to buy a Mercedes Benz.Serafina and Robert are very accommodating, kind and helpful.Peter at the service center provides one of the best customer care and I would go back here at any time feeling comfortable and confident to get the best outcome

Wonderful experience..!!! great customers service..!!! Davidson, Renne and Roberto help a lot thru my process. Guys thank you so much.

We just purchased our GLE350 from them and met this wonderful sales executive called Antony!!! He was very courteous and nice throughout the entire process and I recommend seeing him on your next inquiry.

My service advisor, M.Haynes, worked with me to provide outstanding service and total customer satisfaction.

Our service guy took care of everything. It was hassle free.

My service advisor, M. Haynes, did an outstanding job providing me with quality service and total customer satisfaction.

I doubt that the dealer that I went with my car was a Mercedes dealer. It takes ten days before they return my car with defectuosity. The driver's door lock , the part to push down and up is missing. The car still slowing down on itself while driving. I don't hear the noise anymore when started the car, but I don't understand how can they return me the car damage, while they have all the parts for Mercedes

Amazing store , great team , great service !

They try to up sell you like all dealers. Overall they did a good job on what we agreed on

It was a pleasure meeting Mr. Peter our new service advisor , he is very welcoming and knowledgeable of what he does , he explained thoroughly what the “service B” covers, cost and length of service , he did follow through and sent me pictures when service was completed. Will highly recommend MB of Pembroke Pines.

I Always leave with a smile on my face, Thanks to Mr. Hall & the service team (:

The car service department staff are not professional they are too pushy and when you ask to do something they don’t check, they ALWAY leave my car dirty in the interior. Horrible

Not the dealer's fault but the part needed to get my Sprinter back on the road took about 6 weeks to get. MB USA have to take the blame for that. Cost me $4500 in renting a van, BUT when the part finally arrived, they had me out in 2 days! Thanks Pedro for putting up with at least 10 visits from me to see how things were going!

The staff was very helpful and courteous. They were supportive and super friendly.

The car service department staff are not professional they are too pushy and when you ask to do something they don?t check, they ALWAY leave my car dirty in the interior. Horrible

Great Service ask for Miguel when buying or leasing a Car

Do not take your vehicle for an alignment here. I purchased new tires and did a full wheel alignment for the recommendation at under 15,000 miles on my 2021GLE AMG 53. I took the car back to them twice, because not only is the car, pulling to the right when you drive down the road, but the steering wheel is about 1 inch to the right, and you have to hold the steering wheel lift of the 12 o’clock mark to go straight. I’d like a refund for my wheel alignment. And I’d like to save everyone the time and headache as I had to drop at four over one week before hearing the word back about the vehicle being ready. That was a headache in itself. Very sad to hear that I can’t trust the actual dealership to properly service my car.

Got amazing help with my car. It was Saturday evening. Everyone was amazing. Got me sorted out. Service advisor was Peter.

Had a great experience purchasing my new vehicle. Was able to choose my car and settle on price before even showing up sign the paperwork. Would highly recommend this dealership.

Amazing Custumer service !!! Moises Abadi is the best representative he always helps us to get the car we love and also to get the best deal possible . The process of getting my new car was easy and fast. I will definitely recommend this mercedes-Benz location and specially Moises that has helped us in the past 5 years with our cars.

Julian was very helpful in finding a specific car/color we had been searching for. We were able to go the same day for a test drive and got all the paperwork done quickly. Thanks!

If you are looking to purchase a Mercedes please visit this location and ask for Carlos Gonzalez! I recently purchased a vehicle from him and he was professional and even keeps snacks in his draw that he shares with his clients while you wait on Finance department to do their thing!!! He called me the next day just to see how I was doing with my new vehicle. This is my 3rd purchase from this location and I can not recommend them enough!! Oh and shoutout to my Service Advisor Steven Douglas, he always gets the job done! White one is 2016, black is 2019 and my most recent purchase is 2023 no pics to share.

Very good experience with Steven Hall. He was very helpful and knowledgeable.

MB of Pembroke Pines is my GO-TO dealer. They always treat me with respect and none to the usual dealership buying nightmare. Florian Godoy went out of his way to get me the car I wanted and make the deal happen. Everything went just as I expected!

Excelente servicio súper , muy amables

Rey in the service department always goes above and beyond for all his customers. To be honest with you, only reason I continue to go to the Pembroke pines dealer is because of him. If he leaves, I will go to another dealership.

Great service! Super quick, and covered all my concerns. Gave me options but didn’t push the sales of any extra services.

Wait time once you arrive is too long, 30 minutes, they lost the key when I arrived to pick up the car. Waited another 30 minutes.

It took a little bit longer time for the service but all the staffs were very courteous and informative.

They made me book and appointment and come here for service and didn’t have time to even look at my car. Wasted 3 hours and they gave me an appointment in a month time. In Europe Mercedes is Mercedes, here is a different story, expensive and slow.

I have a new service person who name is Peter. He took care of my car by explaining in detail. Peter was very polite, professional and respectful.

They went out of their way to help us find the perfect vehicle. Sara Bruno was the best! So gracious and helpful. And the other employees really make you feel welcome and appreciated. We never felt pressured or uncomfortable while at the dealership. We'll definitely return when our lease is due!

Melvin Haynes made everything easy from me, from the reception of the vehicle to the end of the service providing me confidence and support.

I took my car for a 10,000 miles services and they gave me the rent car very dirty. then my car was dirty and they didn?t do any cleaning in my car after one week with it. very disappointed

Carlos at Service is the Best! He makes everything smooth & possible for my service to get done quick. I am so pleased and grateful to have met Carlos. Thank you Carlos for everything. My God bless you 🙏🏼

Peter was so attentive and went above and beyond to find the best solution for me. Thank you so much. I was on team BMW and I am very new to Team Mercedes. So far Iam loving it in every way. Very satisfied and look forward to future service appointments now that I know how lovely Mercedes treats their customers. Thank you Peter.

Immediately 0 stars. I’ve had my vehicle 3 months now to the tune of $1500 every month. Can’t access it via the app, can’t do anything at the DMV, because this place hasn’t bothered to complete the paperwork. I’ve left 5 voicemails, no one has returned my calls.

The experience of working with Miguel Carou was great, his knowledge of MB is extensive, he is truly a brand ambassador.

The waiting room is quite deteriorated, there was not even water I had no problem with service advisor Is how they are running the place. More are charged for cars all the services we had had gone away ,example, car washing anytime we needed it. Is a problem to a loaner having to give them my credit card. They have my car!!! My booklets had disappeared from car a few visits ago. And nothing has been done. No one takes any responsibility. I have been buying MB for over 40 years. And is getting worse and worse. Do something

Terrible service manager. Rude and dishonest. They charge more than double the price for “Service B” vs all other Mercedes in the area. Call around. $1,800 vs $800 elsewhere for same “service b”. Go to one of the many other dealers for service.

I bought/ negotiated our car through the internet and it was easy and quick. They responded promptly and when I arrived to receive the car, everything? was as discussed and promised. Their inventory was better than other dealers I checked with on the west coast of florida.

Thanks again MB Pembroke Pines 👏🏾👏🏾 You guys are amazing. Ricardo and Carlos were taking well care about me and my new benz which is a dream come true is excellent.

I'm so glad I met my new service advisor Peter Armstrong!! I came in not knowing what to expect nor if I could explain in detail what my car was doing. Peter went above and beyond by taking the car for spin himself to understand better my concerns. Bottom line is, my car was repaired and thus far is riding better as it adapts to my driving habits. If I were to say some constructive criticism it would be for the dealer to provide a loaner after certain amount spent and/or if the vehicle needed to stay overnight, like it was in my case. My Service Advisor & Mechanic, deserve a 10...!! P.S. By the way there should be an option online to select the request for a loaner. Thanks!!

I have had excellent service and help when in need from my service advisor Pedro . I have nothing but good things to say about Pedro and the staff .

Friendly and knowledgeable about car details. Good experience. Beautiful car!

Since i got to the dealer the treatment was super professional, they did an amazing job on my car. Thank you guys

Our experience was very positive. This was our first time purchasing a vehicle of this caliber. Tom was very informative, helpful and down to earth. He explained thoroughly the process and walk us through it. We would highly recommend this dealership and Tom.

William Gonzalez was our salesman for our third Mercedes Benz. William is a true professional and not a car shark! He explains everything thoroughly and answers any questions professionally and on target. I bought my first Mercedes Benz for my wife with William in March of 2017, my second one for myself in August of 2017. Because I had such a positive experience with William when I bought my other two Mercedes Benz?s, I called him and again had the pleasure of working with him, this time replacing my wife?s six year old Mercedes Benz this past weekend. It is not often that you can work with the same salesman three times within six years! Usually, the salesman is gone or there is no relationship built. I would recommend in pure confidence William to any of my family, friends or acquaintances on their journey to purchase a Mercedes Benz. Not only is he a great Salesman, but he is also a definite asset to the Mercedes Benz brand and dealer. I Look forward to working with William on the replacement and purchase of my Mercedes Benz that is now six years old. All the best to William and Cheers! -JDM

Just Great Miguel C was awesome as all the staff around him

Justin was wonderful, he made my experience so easy and very helpful. He is an asset to your company.

I took my brand new GLE 450 in because my phone would not connect to Bluetooth. Sera Bruno was so helpful-she figured out that she needed to reset the computer and the phone finally connected. Well done! Thank you.

I has been MB customer for almost 30 years. The last previous time the door interior driver door handle was broken and the dealer did not assume any responsibility. When I call MB service and MB send the towing I assume that the dealer is responsible starting at the moment the key is given to truck driver. The last time, the price of part plus labor time do not match with quote. I was treated carelessly. Took 5 days to diagnose a coolant leak.

Service Rep Peter Armstrong was very helpful and diligent.

I went to Mercedes Benz a Pembroke Pines to install runningboards on my Mercedes Benz SUV. Carlos “Charlie” was my service manager, and I couldn’t be any happier. He’s very professional, knowledgeable, and responsible. He notify me every step of the way and kept in contact with me. He let me know as soon as my vehicle was ready for pick up. It very happy with the service and the job done on my vehicle.

had a very bad experience and really disliked Pedro's service. I have a hernia of a wheel, I came to change it, I live far away and I am 8 months pregnant, and I don’t want to risk the tires exploding. for a start I waited for him for a long time, then he said that he would order it the next day and contact me first until 1pm next day, since he said that I should be here no later than 2pm , when the time came, he never contacted me, and also did not answer my calls and messages .. when I contacted their manager, pedro immediately called me back and said that he had lunch ... (then why set me a time when do you have lunch?) because we agreed that he would let me know before 1pm about whether there is a wheel and if so that I arrive before 2pm, so I explained to him that I canceled plans for today to come, he said that he would call me back and give I know if the tire is available and I go, it was funny because I already contacted the sales department and they said that one tire is available and in stock and I can not buy it, when I told him that I had already checked it and I want to come to the appointment, he said that he would call me back.. so he did not do it again, and I lost the second day on empty talk and unprofessional work by Pedro. i decided to buy the wheel from merceds benz miami gardes location and then have service from them as they did all the work in 30 minutes which pedro couldn't do in 2 days. I do not recommend him to anyone

I took my car for a 10,000 miles services and they gave me the rent car very dirty. then my car was dirty and they didn’t do any cleaning in my car after one week with it. very disappointed

Went very well. Quick & easy

Went very well. Quick & easy

The maintenance work was satisfactory. I just did not like the communication from some of the employees and the Lyft service that was provided.

Sales associate John Cook was very professional and courteous.

Very friendly and easy to work with.

Always an excellent experience. Ask for Stephen Hall. He is tops on the service side

This is the best Mercedes Benz in South Florida! Orlando the service manager is so kind and helpful, and I really appreciate Melvin for all of his help through my servicing. Very professional and friendly man! 5 stars to him! I live 5 minutes from the Mercedes Benz in North Miami (where the agents are heinous and rude) and I choose to drive to Pembroke Pines just because of their exemplary customer service. The ONLY constructive feedback I would give this location is to improve their car wash game. Both times I’ve gotten serviced they return my car with just the mats vacuumed. I certainly don’t expect a detailing service, but a little wipe down of the interior and a drive through wash would be appreciated.

I would like to start off by saying my sale person (Sera) was great ! Attitude was A1 but the service of the actual dealership is poor. I was given this car on 10 miles so brand new and my car had missing parts and Messed up parts . I drove it for about 3 days and now my car brakes are squeaking badly ! I tried taking it back up there they said I would have to bring the car in but they can’t offer me a loaner vehicle until late April . That’s unacceptable especially when I work and live 45 mins away from the dealership and they can’t accommodate me.

THE EXPIRENCE WAS GREAT VERY NICE AND HELPFUL EMPLOYEE AT MERCEDES THANK YOU AGAIN..

Ok, so I never typically write reviews because I am simply lazy when it comes to this stuff, but this one deserved my time to write. With that being said, this is our family's first Benz, SO WE ARE HAPPY AF LOL!! The experience from the get-go with our salesman, Nikos V. Kozobolis was second to none. Very attentive and patient throughout the process. We also had the assistance of Serafina, man was she helpful aswell!! The team was extremely knowledgeable and professional.10 out of 10 experience!

I purchased a 2019 Mercedes E class with CPO warranty on 9/1/2022. The dealership "FORGOT" to update the Warranty Information for this vehicle into the Mercedes warranty /service database . The sales rep CARLOS GONZALEZ & General manager BERT MARTINEZ were all contacted . This Warranty issue was resolved January 2023!!! I requested to have the CPO warranty "prorated" , as access to this warranty "missed 3 months !!!" I received NO RESPONSE TO DATE NO RETURN CALL FROM BERT MARTINEZ IN MANAGEMENT !!! THE WARRANTY FOR A BACK GLASS ISSUE NOT RESOLVED! the car is amazing ! HOWEVER THE SERVICE FROM THIS DEALER IS THE WORST !!

excellent service!!! great experience totally recommended Niko the seller was exceptional!!! very kind and worried in all the details! tks👍🏻

Had oil leak prior to oil change contacted MB on 2/16/23 had to wait 3 weeks for appointment to get loaner as I could not get s shuttle I was my resident was 5 miles to far. I could not be with out a car. Car was checked and I was advised nothing is wrong. Picked up car inside hood i found a tube and spring. I called sent pictures and still waiting from 3/8/23 for Service Manager Orlando Dominguez to contact me.

It was an awesome experience very respectful responsive did take care of what marcedes benz said to do and I am happy.

Excellent service, my service advisor was great, service was done without any problem

Absolutely the worst car buying experience that I have had in my life. Horrible customer service.

Prompt and efficient service.

Sales person was very knowledgeable of the product he was selling.

Excellent service, and tech, very professional. Thank you

I made an appointment online. Melvin, the service advisor was great to work with. He took the time to answer my questions and made sure I got the service I needed. My car was ready within the time promised.

I brought my car to Mercedes of Pembroke Pine for repair for several issues. Two of the issues were stated to be “fixed”, less than a week later, the same issues occurred again but even worse than before. I know have to wait over a month to being my car in for repair due to unavailability of appointments. Also, my car displayed that it was in need of other maintenance services. I was not provided with details or options for those repairs to be made.

After the appoitment was made and wait one month... The Mercedes-Benz Sprinter comercial vehicle was sitting 6 DAYS ( 02-01-2023 02-06-2023 ) whit out been prosseced and added to the service system. When i call the dealer to check the status, they told me if i'm sure that i bring the vehicle to Pembroke Pines Mercedes-Benz Dealer becouse it didn't appears on the system... The person who answer the phone on service, apologize and add the vehicle to the system SO the waiting will start 6 DAYS after the vehilce was take to the dealership. But this wasn't the end... The vehilcle was FINILALLY ready by ( 02-17-2022 ) and looks like it's been close to watter sprinklers becouse watter spots everywere and really dearty. Also the repair will solve the issues but it didn't... 17 DAYS WAITING ####### SERVICE REPAIRS DONE ######## MASS SENSSOR DEF HEATER SENSOR COMPUTER PROGRAMING

The service was excellent from beginning to finish. The wait was just right for me.

Had an amazing experience buying our first Mercedes! Miguel was extremely helpful through the entire process. All the staff was super friendly!

They had sales people on there computers doing nothing and not one person got up to help… considering the particular models I was looking at you would think someone would want to get a sale.

The service department is the worst. The customer service is terrible. Among several issues, the tech needed more than 45 miles to test my car in mode sport. My advisor who is Carlos Medrano, is trying to find out why!!! Can you believe it. Please find another place to do the service!!! 0% recommended it.

From the start till the end always an excellent service. Notifications and telephone call to confirm my appointment. Mr. Hernandez is a great communicator and professional explaining the different services available. Also, I have been doing all my services at this location since I bought my GL450 in 2015.

very good service, they were very helpful with everything.

John Cook made it so easy for me to buy out my lease - overall great experience and communication.

Great service!

They quote one price and when the work is done there is a new higher price, horrible service. Go anywhere else! Dealerships are supose to be trustworthy, thats not the case here at pembroke pines mercedes benz service department!!! These people are [non-permissible content removed]!!!

Was in for 2 recalls, made the appoitment over a month in advance and specifically request a loaner car, arrive and the dealer has no cars available, offered a car from a Hertz near by, issue solved, at pickup time thw car was washed out side but inside has tech hands all over the steering wheel, doors and driver seat, given my car has white leather interior and I keep it immaculate. Disappointed to said the least.

It was a smooth and pleasant visit. The appointment was done quickly via phone call,but hope this could have been done online to make it more convenient The advisor was helpful and the job was done as expected timely and neatly.

Excellent customer service !!!! I had an absolutely amazing experience with Rey Hernandez, he is very professional ,extremely helpful Definitely I will recommend Mercedes Benz of Pembroke Pines .Florida

My service advisor was Melvin Haynes he was phenomenal. I brought my car in because of a recall. He was professional, personable, make sure that I understood exactly what the process was for the recall. He answered all of my questions in a manner in which I understood.

In 35 years buying all kinds of cars in this country, I never had such a pleasant experience with a professional and gentle team at this dealer. Big thanks to sales associate Ricardo Vargas and finance manager Ervido Cedano.

Nobody returns phone calls. Their phone system is actually a customer avoidance system. 3 messages left for service and 1 for the GM. Crickets.

My service advisor Peter Armstrong is outstanding in providing the service I need for my car and I also know the quality of the service performed by Mercedes Benz of Pembroke Pines is the best.

We just purchased our first car from them and met this wonderful sales executive called Mark Isaia. He was very courteous and nice throughout the entire process and I recommend seeing him on your next inquiry. He was excellent, Genuine and so helpful! Great experience!!

Took my car in for recall and Maintainance and was provide a loaner vehicle all in one day of making a call. I am 1000% pleased with service and my 2015 ML350 4Matic feel brand new. Thanks Peter and Teddy!!

Took my car in for recall and Maintainance and was provide a loaner vehicle all in one day of making a call. I am 1000% pleased with service and my 2015 ML350 4Matic feel brand new. Thanks Peter and Teddy!!

Very poor customer service. Been taking my vehicle here for seven years and within the last two years, the attention to the client has drastically diminished. During my last experience, I dropped off my vehicle at my scheduled appointment time and my vehicle was there for over 24 hours before it was even looked at. Made several calls to and left several messages for my “service advisor” throughout the following day, just to get some sort of information. Finally got a call back an hour before closing stating they were just getting to it and it wouldn’t be ready. Note, this was not for any sort of major maintenance or repairs.

Worked quickly and efficiently and provided great service

My salesman Carlos Gonzalez sold me my first vehicle 3 years ago and the experience was so amazing I contacted Carlos again three years later for a new lease and upgrade. I could not be happier with the service I have received from Carlos and Mercedes Benz Pembroke Pines! I highly recommend!

The experience at Mercedes Benz of Pembroke Pines was amazing. They went above and beyond to make sure that I got the car I wanted and got it in my budget. Gerardo was my salesman and he was the best. I dealt with over 15 dealerships in the last year and by far Mercedes Benz of Pembroke Pines is the best.

Really great experience, Sera was really helpful with us. Will definitely recommend this dealership and to work with Sera.

Awesome experience... Very professional. My car was taken care in the first 12 hours. After having a bitter experience at Coral Gables Mercedes Benz. Where my car was hold for 13 days without any results. I was told that "sorry we can fix your car. The part doesn't exist in the US. " Went to M. B. Of Pembroke and they fixed it in less than 24 hours. At Mercedes Benz in Coral Gables they did not even look to see what problem was.

This was a big job and they got it done. No questions asked.

Peter Armstrong was helpful and attentive at all time. Great service!

Terrible customer service in person and on the phone , if I could put — start I will put it. All representative very rude …. I will try another dealer

Fast and efficient service

Really good. very good experience, the sale the dealer and the negotiation all very pleasant

They don?t deserve 1 star- but I had to give on to write this review. Poor Service: Don?t bring your vehicle to this dealership- Service is poor and you will have regrets. They are dishonest and do not perform the services they charge you for/ be a wise consumer and stay clear. AutoNation do better!!!!

I have tried several Mercedes Benz dealers and Mercedes Benz of Pembroke Pines takes all the honors. Excellent staff, great service, always on top of all details. I do recommend this place for buying a new car or service.

Transparency, efficiency, courtesy

DISHONEST SERVICE DEPT - DO NOT GO HERE FOR ANY SERVICES WHATSOEVER!! (Images Attached as Proof of $818 vs $1,800 charges for the same “B Service at Coral Gables Mercedes vs Pembroke Pines Mercedes) NOTE - screen shot from their status with the BBB Better Business Bureau (1.0 rating, and C-) I have a 2021 Mercedes E350. The screen in the car reminded me I was due for “B Service” and gave option to click to call, which I did, and it automatically chose Pembroke Pines as the closest. When making the appointment I asked for “B Service, nothing else, just the Mercedes required B service” - “we will give you a price on the day of service when you come” was the response. Seemed odd, but ok. Showed up the morning of appt, the kind service rep tried to upsell me, declined and said “NO, I want just ‘B SERVICE’, only the required by Mercedes for 2 year 20k miles service, nothing more”. He assured me he locked in the bare minimum and that would be $1,830!! I’m a corporate executive, I don’t know anything about cars (red light, take advantage of me and charge me triple please). So again I questioned “This is SERVICE B, nothing additional, just what Mercedes requires to be certified at 2 years 20k miles?” - response is “Yes, with labor and supplies, inflation has made prices go up”. So I believed him. On the way home within 5 minutes of leaving, I start googling, I see this is basically an oil change, and should be under $1,000. To confirm I’m interpreting what I found online correctly, I called two other Mercedes dealerships, one being Coral Gables. I asked the same question “How much will you charge me all in for a “B SERVICE 2 year 20k service” “$818 plus tax”. I email and call Mercedes Pembroke Pines “DO NOT ADD. ANYTHING ADDITIONAL, I WANT SERVICE B ONLY”. They confirmed they would talk to the manager and assure nothing added on and see what they can do on pricing. I go to pickup car, they said “we gave you a discount it will be $1400”. The manager came over and I told him about Coral Gables price for Service B, he basically told me “you are lying, that’s not possible, and regardless what anyone else charges, you signed and agreed”. Yes, that is the immediate response I got from a manager that i calmly and politely asked to help me understand why first over double the price, and then still almost double. The manager stormed away, total toxic masculinity, give no cares “I got friends at every dealer, they will charge you the same”. With just the service rep and myself, I called Coral Gables Mercedes back on speaker phone, she read off every single item that is “SERVICE B” required. And because the RUDE, hot headed manager, Orlando Dominguez yelled “HAHAH GET IT WRITING LINE BY LINE”, I asked for it, and she emailed on the spot. What was found to be different 1. Coral gables “inspects” wiper blades, mine were replaced. I don’t think I needed them, but ok, say $100 for that. 2. Passenger air filter - same coral gables inspects, P Pines replaced. Again, under $100. The rude manager, Orlando quote unquote said “B SERVICE IS the same everywhere as required by Mercedes, we may just charge more for each because we are Auto Nation”. Tried again with the list he asked for, what started to be $1,800, now down to $1,300, I gave up and reminded them they lost a customer. Again, Orlando gave zero cares, and walked away. I’m fair, not cheap, and even happy to pay a couple hundred $’s extra for the convenience of location and the couple extra items they slipped in (not required), but I pay for what’s fair. What I don’t like is being ripped off, and basically being told screw off and i’m lying when I question it. The defensive response, and lack of care by dodging any adult conversation and helping promote understanding shows me they were just there to take money and run, no cares that I won’t ever return, no cares that I’m now likely not going to be a Mercedes customer again. This could have played out much differently, Orlando handled it poorly, and Auto Nation from what he says is to blame? Save yourself the stress and $ and go to Coral Gables Mercedes, they are consistently amazing! Pembroke Pines, I tried to speak with the General Manager, was declined that request - what a terrible, dishonest, uncaring business all around!

First and for most I have to say overall I had a great experience until the end….. I brought a new SL and not even a week passed and the car was back at the dealership for over a month and when they returned the Sl55 the same problem occurred…. I was able to get my full money because of the lemon law. Really no complaints there except for this one guy I had to see before I got my car keys and his name is Carlos Alejandro Sgroi he seemed really unpleased with me because I didn’t get any service package through him and that is his job to sign people up for service packages…. I returned back to that dealership which is Pembroke pines of Mercedes and I spoke to my sales guy who helped me with the Sl 55 ,Ricardo Vargas was the sales man. I returned back to Mr vargas because he was straight forward with me and helped me get my new G wagon.. at a discount price, not a lot but anything goes a long way when we talking over 280 thousand dollars… everything worked fine up until the end again, where I had to see mr Carlos Alejandro Sgroi and I was very blunt and said I don’t want any service packages if and when the car has a problem I will then pay out of pocket. He seemed bothered but kept to himself. That Saturday evening I drove off with my car and saw on my end that the check went through but then Sunday morning it bounced… fair things happen that Monday morning I went my self to the bank to see what was the problem but before I even went to the bank Mercedes of Pembroke pines tried the 2nd time to process the check and it did go through…. Not even one day passed and Carlos Alejandro Sgroi sent me to collections… again left Saturday evening everything was ok , Sunday check bounced , Monday morning before 10:30 am money was taken out of my account and put into their account…. I’m upset bothered all the above because things could’ve be handled professionally first a phone call to tell me that the check bounced or any type of communication a text or a email to tell me xyz occurred… I’ve heard and read comments that some people have had problems with Carlos Alejandro Sgroi. It’s upsetting sad and really a true red flag for a big name business like Mercedes to have customers deal with this guy… when all a customer wants is a good experience but I can assure that business could be better if some people were moved around.

Mal servicio al cliente, al principio de ofrecen el mejor hasta por email del Gerente General, luego no te responde ni el mismo General Manager. Te pelotean y al final nadie se hace responsable, ni te responde las llamadas en GM! Increíble es la Mercedes! Realmente muy sorprendido con el servicio al cliente de esta marca, no lo esperaba, ultima vez que compro esta marca. Deben revisar a sus ejecutivos no van acorde con la marca que representan.

Service representative was very helpful and took care of my concerns in a timely manner

Recall service . Have no idea of what was done. Would be helpful if the process was explained before and shown the work done after repairs. As a minimum the cars should be washed. When I inquired after pick up - was told a 30-45 minute wait!

Rey took care of me and even honored a previous quote he gave me. Due to the fact the new quote was higher for the same work.

I made the appointment for service and it was scheduled in two weeks as previous dates were already taken. The service was on time and I had professional attention and advise.

Stephen Hall did a great job Kind Patient Knowledgeable

I brought my car to Pembroke Pines dealer twice for the same issue in the matter of two months. The car was in service for over 3 weeks. The problem was not fixed. I am taking the car to another dealer this month so they can work on the same issue. Chris was our rep. Follow up was very poor. He was quick at making up stories that did not add up and had zero interest in getting to the bottom of the issue. It appears that the car has a manufacturing defect that Chris pointed out to me via text message video. However, they returned the car back to me without fixing it. I am going write a letter to Dianna du Preez once I have more time to explain this in greater detail.

Extremely helpful….our Service Writer Patrick was patient and kind. He made the experience pleasant

Roberto y Moises nos atendieron muy bien son muy buenos haciendo su trabajo. Se los súper recomiendo cuando vallan pregunten por ellos.

The service department is always super busy. The customer waiting area is small, smells like rubber (from the tires) and is disgusting for a luxury car dealership. A plus, is that while they could not finish the service on my car on Saturday and kept it until Monday, they did deliver the car to my home

I just recently had my car serviced again. My advisor Carlos always exceeds my expectations. He is not only knowledgeable but caring. He keeps me updated if my service is taking longer than usual. Carlos is by far one of the best out there.

Carlos was an amazing service provider. He made me feel very comfortable with thorough updates and answering all of my questions. Will absolutely be bringing my car back to him for servicing!

Carlos was an amazing service provider. He made me feel very comfortable with thorough updates and answering all of my questions. Will absolutely be bringing my car back to him for servicing!

Was one of the quickest, to the point, get me out of a jam and into happiness kind of transactions. Pinder was to the point and highly attentive.

I brought the car for alignment and something was wrong with back suspension, they kept it for 10 days telling me that was fixed and the car it was exactly the same

Stephen my Service Adviser was professional, patient, kind, understanding and an excellent representative for Mercedes Benz of Pembroke Pines. Because of his thoughtfulness and care, I'll return to service my car.

Chris Ruiz knows how to treat a client who drives a Mercedes. He made me feel like I was the only customer he had that day.

Very good experience Miguel did a great job. I was shopping for this truck since last year and he made sure to call me every time a new one came in.

Very nice people happy to be with them

Very helpful stafg

Attempted to purchased a new CLS450 from dealership. Half way thru the deal salesman Carlos Gonzalez would not answer my calls or text. Did find my car at a awesome dealership. Mercedes of Alexandria Va, they know how to do business!!!

Unfortunately, my last service visit was subpar and left me feeling unsatisfied. I went in for service and specifically told my service technician (Yasmany) a light was on indicating my right front park light needed to be checked. When I picked up my vehicle, I immediately noticed a warning that said, Check front Right Sidemarker Lamp. So, how could the Service technician miss this and allow me to pick up my vehicle w/o properly servicing it? This was totally disappointing and not up to the standards I'm use to. When I called to complain, no one returned my calls. I finally got a call back after leaving serval messages with the Service Manager`& Director. My Service Technician promised to take care of it. But unfortunately, he was not there the day and time he told me to come back, and I had to wait over an hour to get someone to change the sidemarker lamp bulb even though I explained I was on my lunch break and did not have a lot of time. Very disappointed. Mercedes-Benz Pembroke Pines Service Dept.

Poor poor experience. I went in with a 2021 Certified Pre Owned S580 purchased at a sister mercedes benz dealership for very plainly my horn not working. They immediately rejected me saying they found evidence of my car being in a collision. This car was just purchased 3 weeks prior CPO from MERCEDES BENZ. The evidence they found, was the dealer I purchased it from removed the bumper before selling it to me. After much back and forth they agreed to diagnose the issue. I felt insulted and humiliated, this car was certified why are you questioning me?? Then after taking my car, they begin to send me pictures of the imperfections of my paint. Insulting me again, instead of fixing what I came for. Leading me to believe they caused these imperfections. This car I purchased show room for 115,000 USD why are you making me feel bad about my car?? The cherry on top, I caught the mechanic joy riding my car and driving it home on his lunch break, with proof using the Mercedes ME app. He admitted to it saying he had to use the bathroom, So drove home with my 120k car. POOR POOR EXPERIENCE. Now after this all, when I demanded my car, I found issues that never were there. Brake Assist, Drive Assist, Lane Assist, EVERYTHING is INOPERABLE When I saw this the Thursday 02/16/2023. I immediately contacted Ft Lauderdale Mercedes (Autonation) in the Mercedes parking lot as PROOF. and scheduled my appoint to fix it. the car is currently there. Another note to add; this entire week my car was in the shop, the service Advisor Peter Armstrong, ignored my calls, never called me with updates, I was chasing him down for 3 days with no reply or update on my car. two occasions he promised a call back at a specific time and never called me and I was calling him for 2-3 days with no return call.

The best attention and help that has been provided to me for the purchase of my car.

The people is really professional and friendly, we were assisted by Carlos Montenegro the experience was great 😊

Mr. Hall notified me of service that was required on my vehicle, scheduled a follow-up appointment, and made arrangements for a loaner vehicle, He also followed up with reminders for the appointment. He is to be commended for the quality care and service that he provides.

It was great experience beautifully repaired great place as well

After oil change, I picked up my car right after they informed me that the car was ready. I waited more than 30 min at the dealer and the car was not even washed, otherwise I had to wait another 30 min.

Very good experience. From choosing the right car until closing the deal.

Top-notch all around! And from someone in the service industry, I speak from experience when I say that salesperson Tony Toro was extremely knowledgeable, consummate professional, and very helpful. I had the pleasure of working with him twice, and he demonstrated impeccable customer service. The facility is beautiful, and the staff was all friendly and courteous. Interacting with them made me and my family feel at ease. Highly recommend MB Pembroke Pines for all your vehicle purchasing and support.

Top-notch all around! And from someone in the service industry, I speak from experience when I say that salesperson Tony Toro was extremely knowledgeable, consummate professional, and very helpful. I had the pleasure of working with him twice, and he demonstrated impeccable customer service. The facility is beautiful, and the staff was all friendly and courteous. Interacting with them made me and my family feel at ease. Highly recommend MB Pembroke Pines for all your vehicle purchasing and support.

Despite being delayed a day, as far as I can tell no one's fault, the service was good as was the customer service.

This is the WORSE service department ever. This location does NOT represent Mercedes_Benz luxury brand accordingly. Your car could be sitting in their driveway with an orange sticker on it (meaning it is already in their system and scheduled for service) for Two days…and they don’t even notice. They don’t return your calls. They took my car and left me without my car for two full days constantly telling me on the phone my car was not even there! After two days of everyone, including the manager “Orlando” ignoring my multiple calls, I had no other choice than to tow my car to the Fort Lauderdale Mercedes Benz location. Fortlauderdale Mercedes are very respectful of your time, and communication was professional and effective at all times. My car was ready within three hours upon receiving it. What a difference in customer service! This Pembroke Pines sales department is a joke! It is full of mediocre sales people called themselves “advisors” who can care less about your car or you as a long term customer. Therefore, and truthfully…save yourself time and a terrible headache by going somewhere else. Unless, this please changes its employees and manager “Orlando”, who does not care for what Mercedes-Benz brands stands for, who treats customers disrespectfully or even worse…ignores your multiple request to call back after several calls. They simply DO NOT value or care for their long term customers.

Chris is an amazing service advisor, made it very easy for my car to be serviced, set the right expectations with a welcoming and very professional attitude. I was able to get a loaner while my car was being serviced for maintenance. I expected the loaner to be in better conditions than my own car. Wrong. I dropped off my car on Monday morning, then got a call from Chris on Tuesday afternoon to let me know my car was ready to get picked up. Unfortunately, I was at work and was unable to pick it up right away. Chris let me know that it?d be okay to pick it up on Wednesday. Perfect. When I drove the loaner to work on Wednesday, the steering wheel started vibrating and making a really loud sound when I backed up to park. Then check engine light turns on. I called the dealership to figure out what can be done. I explained that I didn?t want to drive the car, it felt unsafe. I spoke to another service advisor because Chris was with a customer at the time I called. I explained to him the situation and told me that I?d need to call their roadside assistance line for me to get their* loaner towed back to their* location. I asked kindly if they could drop my car off at my job, since I?d be without a car. He explained he?d ask his manager. According to this service advisor, his manager said they couldn?t do anything that the only solution would be for me to get their car towed and for me to Uber from my job to the dealership to pick up my car. My question is. Why should I be held responsible for a car that?s not mine? Do they not inspect and test drive their own loaners? If there?s a tow truck that?s going to pick up their loaner, wouldn?t it make sense for my car to be towed to my location and swap cars? Does that only make sense to me? Manager of the service department definitely lacked empathy. I wish the manager had dealt with this situation in a better way.

Chris is an amazing service advisor, made it very easy for my car to be serviced, set the right expectations with a welcoming and very professional attitude. I was able to get a loaner while my car was being serviced for maintenance. I expected the loaner to be in better conditions than my own car. Wrong. I dropped off my car on Monday morning, then got a call from Chris on Tuesday afternoon to let me know my car was ready to get picked up. Unfortunately, I was at work and was unable to pick it up right away. Chris let me know that it’d be okay to pick it up on Wednesday. Perfect. When I drove the loaner to work on Wednesday, the steering wheel started vibrating and making a really loud sound when I backed up to park. Then check engine light turns on. I called the dealership to figure out what can be done. I explained that I didn’t want to drive the car, it felt unsafe. I spoke to another service advisor because Chris was with a customer at the time I called. I explained to him the situation and told me that I’d need to call their roadside assistance line for me to get their* loaner towed back to their* location. I asked kindly if they could drop my car off at my job, since I’d be without a car. He explained he’d ask his manager. According to this service advisor, his manager said they couldn’t do anything that the only solution would be for me to get their car towed and for me to Uber from my job to the dealership to pick up my car. My question is. Why should I be held responsible for a car that’s not mine? Do they not inspect and test drive their own loaners? If there’s a tow truck that’s going to pick up their loaner, wouldn’t it make sense for my car to be towed to my location and swap cars? Does that only make sense to me? Manager of the service department definitely lacked empathy. I wish the manager had dealt with this situation in a better way.

Peter and James, service rep and tech provided excellent service above and beyond what I expected! Thank you

I typically don’t write reviews, but the service and sincerity I received from the team here was excellent. I want to highlight my Sales Rep Anthony Toro, this gentleman is always there to answer any questions and attend to you. He even came in on his day off to finish a deal. I will continue to do business with him, he is an exceptional person. I also want to highlight Rene Celeiro the sales manager, this gentleman was also very courteous and effective. I buy a vehicles from dealers across the US and I must say this team is one of the best. Everyone here hit a home run. Best of wishes and continued success to everyone at MB Pembroke Pines.

My car had a flat tire. I drove to the dealership without a service appointment. Rey, my Service Advisor, immediately helped me. I had my car back with a brand new tire before the end of the day!

Carlos was extremely helpful

EXCELENT

Sales team very friendly and helpful. "DO NOT" expect fair value for your trade-in.

As usual Pedro is a wonderful service manager. He is a true professional and always finds a solution. I have worked with him since I purchased my car and he is the BEST.

Great experience, treatment in service dept with Melvin and Orlando was amazing

Florian made my experience extremely easy through his professionalism & understanding! Every step of the sale was easy and I left very satisfied? I will continue to use this dealership on my next purchase!

Excellent services!!!

Para mi en lo personal siempre que voy me atienden con excelente atención carisma

Peter Armstrong was my service point of contact. He was very professional. He kept me apprised on the status of my car and provides me with transportation to and from the dealership. Service was impeccable, which is what I expect from Mercedes.

Very fast process from the check in to the pickup. The service was completed and FULL detailed in the time promised. Very good experience this time around.

Great team work. The salesperson had a great knowledge, experience and understanding of the customer needs and what would make the deal come through.

I am always well taken cared for when I bring my car to Mercedes-Benz of Pembroke Pines. Peter Armstrong is my service advisor and he was so professional, friendly and fast! The technician Reinaldo took great care of my car and it was an A+ service from the time I got there until I picked my car up! Thanks to the Team at Mercedes-Benz of Pembroke Pines!!

I purchased a Mercedes Benz GLE AMG 63s. The sales associate was AMG academy trained and knowledgeable on the vehicle. He was enthusiastic about showing the car as he should be, as the AMG is the top tier of the Mercedes Benz line. He was helpful from our initial contact over the phone, the meeting to view the vehicle and the test drive, the preparation of the car for delivery.

I enjoy my service advisor customer service attitude. Very likable. But you really have seek the nice ones out. The staff and service at the location leaves little to desire. From sales to service. They all need training in customer service satisfaction. Though the brand speaks for itself the service to get and upkeep the brand is lacking. Fast forward past pandemic I miss the guys that greet you when you pull up to provide initial assistance. I also miss the courtesy water and pastries. Is this the new expectation?

Very good experience, every service was done great, Peter was very helpful and professional

This place lacks compassion for incidents that happen with their customers. I was given a loaner car that could have gotten me killed! That’s right killed! The car STOP ME IN THE MIDDLE OF THE ROAD at a yellow light. Thank GOD NO ONE WAS CLOSE BEHIND ME or else I probably wouldn’t be here to write this review. The car completely died!!! Couldn’t use the flashers, and the SOS button didn’t work to call for help! This was one of the most frightening experiences of my life. I had to call the local police for help after I got myself together from a full on panic attack! This situation caused me to missed work and I sleep because I couldn’t get the what if’s out of my head knowing that the situation could’ve ended so much more terribly for me. When I made it to the dealership the next day, I didn’t get an acknowledgment nor an apology for what had happened to me in their vehicle. I called and sent emails detailing what had happened to me with pictures prior to my arrival. Chris’s (service manager) only concern was where their loaner vehicle was. Sad!!! A simple show of concern could’ve gone a heck of a long way and this review wouldn’t be happening right now. Mercedes buyers and Servicees please beware! Mercedes of PEMBROKE PINES is the ABSOLUTE WORST!!!

Customer service is the worst

The entire service team is above normal standards. Especially the service advisor Yasmany and the service manager Orlando These 2 Gentlemen are exceptional they're the reason I chose M.B of Pines. Signed Mr. Mohamed.

Very Professional and DIRECT ATTENTION to detail, answering all questions and adding information to help me make a decision. 🇺🇸👍

Best service I?ll always come back to this dealer because of their treatment

Service was excellent,I recommend this service to anyone.

I would give this location 1 star if it wasn’t for Rey!! I had the worst experience ever trying to schedule a service for my CLA. Ray was the only helpful employee in the entire facility. He understood my frustration and immediately found ways to make it right. Thank you again Rey!

I have used MB of PP since 2019 and the service department has always taken good care of me, especially Mr. StephenDouglas.

Residing in Boca Raton, there are probably 4 or 5 Mercedes Benz dealerships that are closer to me than MB of Pembroke Pines. Still, I chose to make the trip and drive down to meet up the salesman I spoke to on the phone, Davison Bohach. Of all the people at various dealerships I had spoken to, Davison was clearly the most professional, kindest, customer-focused and most accommodating of them all. As a man who’s been afflicted with a physical disability, I had to be certain that my new vehicle would suit my specific needs, both in comfort and easy ingress/egress. Once I arrived, Davison made sure that he understood my particular needs, and was amazingly helpful in assisting me with my ultimate purchase. In fact, everyone I dealt with at Mercedes Benz of Pembroke Pines, made my transition to this wonderful vehicle as smooth and easy as could be. I’d highly recommend this dealership to anyone who wants to be treated with respect, fairness and utter professionalism!

Friendly, helpful and knowledgeable staff.

Had the 50k maintenance services at the Mercedes-Benz of Pembroke Pines in Florida. Romeo Augustin was very friendly and professional. He explained the services clearly and arranged Lift transportation for us. He kept us informed throughout the whole process. Excellent services!

Pedro was excellent and helpful with my situation

I went to the dealer to look at a GLE AMG 63s. The AMG academy trained sales associate was enthusiastic and knowledgeable about the vehicle. He answered all of my questions and concerns. He was extremely polite and helpful with the process to include his communication with staff to prepare the vehicle for delivery and making sure the financial aspects were handled by the finance section. The finance associate was polite, pleasant and seemed genuinely concerned that we were comfortable with the different options. His explanations were clear and he didn’t put pressure on “upselling” any of the additional service or warrantee products. He even shared information on an app to save on fuel costs. He was definitely a “car guy”. The dealer was well kept and pleasant. The staff was attentive.

I have used MB of PP since 2019 and the service department has always taken good care of me, especially Mr. StephenDouglas.

Very helpful service advisors. Clean, accommodating facilities.

Sales Person Carlos González was very courteous and professional. He found the perfect SUV for me. It was a smooth process .

It was a very pleasant experience to service my 2016 C300. The service advisor Christian Ruiz was courteous. Even though he was not sure about the service coupon the dealership emailed me, he confirmed with his manager and honored the coupon. He answered all my questions and arranged the ride for me fast.

This Service Department does NOT represent the Mercedes-Benz luxury brand honestly and fairly. They had my car for 48 hours, and failed to even follow up or even call me with the pricing to simply change a flat tire. I called several times simply requesting to please have the manager “Orlando” following up with me. My car was towed from Miami using their Mercedes Road Service and left at their Pembroke Pines service department location. We received a confirmation by the Mercedes-Benz Road Service company that my car was left at their service area accordingly. I called the following morning (8:20am) to check on the status of my car. Christian answered the phone and confirmed my car was NOT on their system, but also stated it was not at their location either. I panicked! I called back several times during the day explaining my Mercedes Benz App pinned my car right at their location. I spoke to several advisors including Carlos, Joseph/John, Christian, a receptionist etc etc. Everyone repeated the same thing: “we will re-check this and will call you right back, but we are confirming your car is NOT here”. The last person I spoke was Carlos. I explained my frustration and even offered to pick up my car if needed and specifically explained I couldn’t wait one more day without an update. People, We are talking about a simple flat tire! Carlos re-assured to me he would pass on my Message and frustration to his manager “Orlando” and that he would certainly call me before their Closing time. Nobody called and at the end they even ignored my calls! The following morning, I called again, I explained to the receptionist, the app showed my car at their location but I also explained my husband drove by on his way home and took a picture of it! I stated my car was right by their door with an orange sticker number on it “2571”. She was rude, and said once again “I was just told your car is NOT here and I have other people on the other line” and proceeded hanging up the phone. Yes folks! This is exactly what you get with this Department, at the same dealership where I purchased this top of the line luxury car. After you buy you car here, you will get POOR, very poor, mediocre, and unacceptable customer service. They left me with no choice than towing my car once again. I towed my car to the Mercedes-Benz Fort Lauderdale location and what a blessing. My service Advisor “Hipotlito” resolved the issue immediately with no problem. He offered open and effective communication, along with outstanding customer service. This Pembroke Pines Mercedes Benz location does not care for its customers. It seems they pick and choose WHO, and WHAT to service. They left me with the clear impression a simple flat tire service was not enough profit for them. So they chose to go on with their days normally for 48 hours, ignoring my calls and messages. They felt totally entitled to lie, and to even disregard my several requests for a follow up call accordingly. If you were busy and couldn’t service my car, as a long term honest and loyal Mercedes Benz customer, I was entitled to a simple call back. At least take your time to properly acknowledge my car was at your location with pending status. If the issue was the fact you couldn’t service my car, for whichever reason, I would have kindly chose removing my car somewhere else. But you didn’t offer me a choice. You chose to lie, be rude on the phone, failing to even check the status of my car! Is that how much you Mercedes Benz value their Loyal customers? The answer is no, that is NOT reflective of the Mercedes Benz mission statement and goals with their customer. That is representative of YOUR poor and mediocre service at this location, Not Mercedes-Benz. Do yourself a favor and avoid this Service Department and all the frustration that will come along with their unprofessional and rude customer service. They don’t deserve your business. Not matter how big or small the service, every customer is entitled to a fair and respectful treatment. I’m glad the calls are recorded. The owner should go back and hear all calls, all answers provided by his employees and see an opportunity to re-train or change the staff immediately and place new employees that will truly live up to the Mercedes-Benz brand and clear mission statement. Stop deceiving customers under the “Mercedes Benz” brand and either take down the Mercedes Benz reference name or go ahead and deliver the service and goal you publicly disclosed and promised.

Romeo was my representative and he was fantastic; very courteous and knowledgeable.

Serafina Bruno was excellent and helpful. She helped me set up Mercedes Me Connect unlike other employees there who kept sending me to the wrong departments. I was without any smart functions for 5 months since I bought the car and was told I did not have the module for Mercedes Me connect, but turns out I had it all along and none of the salesman helped me set up the account but Sera. If you need someone friendly, direct, fast, and reliable buy with Sera!

Salesman Anthony Toro was professional, highly communicative and straightforward throughout the purchase process. He even came into the dealership on his day off to deliver my car!! I highly recommend Anthony and Mercedes Benz of Pembroke Pines for your next vehicle purchase.

Yusmany it's great, very helpful and on time. A+ Service

Great experience in this dealer. The manager and sales person were super attentive and nice; they listen to my needs and delivered in a timely manner. My husband and I will only visit this dealer for now on.

Well. First time at this dealership's service center - does how good my AMG-S has behaved the last 10 years - and I can only say that it was PAINLESS... Pedro, my service rep, kept communications fluid prior to the scheduled visit, and on time the day of the appointment. A place to recommend if and when you need to take your MB for some tender-loving-care...

Have a nice experience, Mr Douglas our new service rep was very polite and truthful. The cost of the maintenance repair is fair, and Mr Douglas just tell us what is important to be repaired/maintained.

Una de las mejores experiencia en comprar carro, el Vendedor tuvo una gran paciencia me explico todo el manejo del carro pues era mi primera experiencia en manejar un Mercedes Benz, muy atento y servicial el se�or Carlos Montenegro ?

Excellent offer, much better then other places. It took only 45 minutes the entire process. Thanks!

I had purchased Prepaid Maintenance from Mercedes Benz, but when I took my GLC43 for a Warranty Repair the dealership change the oil and filter without previous consent and when only 1,600 miles had passed from the prior change, this car requires the change at 10,000 intervals. I didn’t notice they had done the oil change until more than a year later the prepaid maintenance expired. They aren’t a honest dealership, they knew they had done it incorrectly and didn’t care. Avoid going to this dealership

The best place to go.. they treat people like family. Love that

So my wife takes our ML350 because the check engine light is on and my tailgate doesn’t open automatically when we press the button (Reseting the check engine light fixes it BTW) First the diagnostic test is $298. Ok. Then Yasmany says it will take 2 days before they can diagnose the car it took a week. When he calls my wife he tells her it will cost $1200 to fix the tail gate $900 to fix the check engine light issue which was one ignition coil and that she needed to change the front covers as well for a total of almost $4500. You can imagine I had some disbelief and I felt they were trying to get one over on my wife. I called Yasmany and he tells me they charge $298 an hour for “Labor”. He goes on to give me a breakdown of everything and I asked how much was it going to cost to fix the check engine light because that’s what we initially took the car in for. Like I stated before it was $900 because it apparently takes 2 1/2 hours of labor plus parts to change 1 ignition coil. Since we were already on the hook for $298 I just went ahead and had them change the ignition coil. Upon getting my car back my tailgate works because guess what they had reset the computer and clear the codes that they wanted to charge $1200 for. They would have pocketed that money and done zero work. My wife and I have bought for cars from this dealership over the years and we have never had an issue I promise you that there will not be a 5th. Oh and it took well over a week before we got our car back for something that took 2 1/2 hours of labor. Before taking your car to this mechanic shop shop around you will find that you can pay half the price you pay here.

Excellent

I continue to receive 5-star service from this dealership, but more specifically, from Carlos Medrano Ruiz! Carlos goes above and beyond to make sure you're taken care of 100%. Thank you, Carlos!

I bought a 2021 C300 4 weeks ago. My experience has been disappointing. First the brakes were squeaking so I had to take it in twice to get new brake pads. Then the washer fluid doesn’t come out and I was told there is something wrong with the pump so I have to take in for that. Both of these things should have been fixed prior to selling. Then I told them my address was incorrect on the papers. It was never fixed so I never got anything from the lender to pay my bill. Now I’m trying to cancel my gap insurance and I was told I don’t even have an active gap policy (even though I paid for it).

It was very easy to call and make an appointment.

Waoo , we walk all the dealer and no one even ask if we needed help, unbelievable

The top Security is here! I just escaped and was truly covered by the security when around this accident occurred in front of this dealership. Absolutely the traffic was horrendous and the people were very anxious to get back home around 9 p.m. God told me to make a right. About ready to just chill and I need to chill as well because I'm trying to get to the Fairfield down the street. The officer that hid it so hot you're top-flight security. I pray that everything is ok and that the stall was at least 30-45 mins. O decided that I'm a HRIS "computer" and he watches over me until I'm ready to go. Don't his name but he's my friend now. God bless. 1/20/2023. Made it home safely. He likes the white one BTW. EQS. Thanks Blue Mustang!

Justin was fantastic! Super quick while explaining the process extremely well. Will definitely be back to check out the EQS!

My service advisor, Pedro Rodriguez was rude, and condescending

Five Stars all the way! Not doing any repair so far - can't review on that, but believe it would be a five stars as well!

Scammed me with the worst deal ever.

Romeo was so kind and helpful each time I brought my car in! He is a great service advisor! I will definitely be using him next time I need to bring my car in :)

My bought a Toyota corolla for my daughter from William and Roberto Baldor, best experience buying a car ever. Quick attentive and professional. Next time I purchase a car this is the place. No one trying to bother you or haggle it was truly a great experience. Jorge 1/2023

Advisor S.H. always gives great professional service.

What a great experience. The staff was extremely helpful and well informed to answer all of my questions. It was also a very smooth process where I felt comfortable and very much enthusiastic about my purchase. My sales man Miguel Carou was such a pleasure to work with. He made the whole experience an excellent one but the part I enjoyed the most was how fast and efficient he was able to finalize all of my paperwork. I definitely will be a loyal customer. I am so so so happy with my purchase.

Ray has a great customer services and always help me with the maintenance of my car.

Amazing experience. From start to finish. Sera was outstanding in sales.

For me it wasn’t easy to make up my mind as of which car to pick. But , I was lucky to have mr Allister as my salesman, he’s service was superb, he made the process smooth and easy for me. He was Professional, patient, confident , and dressed to impress. Because of that I didn’t have to go to any other dealership to shop around as I intended to.

For me it wasn?t easy to make up my mind as of which car to pick. But , I was lucky to have mr Allister as my salesman, he?s service was superb, he made the process smooth and easy for me. He was Professional, patient, confident , and dressed to impress. Because of that I didn?t have to go to any other dealership to shop around as I intended to.

My service specialist Steven Hall was excellent. He was very accommodating, very professional and very polite.

Both Chris’s in service were top notch. I had a bad tire. They put the spare on , got the replacement approved and had me on my way to plant city. Courteous, communicative , professional and friendly.

Excelente atención y servicio. Busquen al sr Jairo Pacheco para que los atienda, un trato super profesional .

Excellent service

I had a very good experience taking my S-Class here for service. Yasmany took the time to listen to and address all of my concerns and when I got the car back everything was in perfect working order.

Excellent customer service! Timely service of my vehicle. Service Advisor was caring and thoroughly explained everything.

Had the best service from Carlos my advisor. He was fair and honest and kept me updated on the status of my repairs. Was a pleasure dealing with Carlos and will be back for my future service needs.

Car needs service A, getting a price is like listening to the power ball, 475, then 500, 10 seconds later 550, then extra 100, and another something 100 more, then wipers, another 200. It’s ridiculous, any other vehicle I own, service A is $$$ thank you have a good day.

Good service, Sera was an amazing seller and answered all my questions. The paperwork was an electric signature without fully disclosing all details. The gap they sold me was $1200 and after reviewing at home, they lower it down to $850 and included me another insurance for $350. Numbers aligned but I wasn’t communicated this change.

Mi nombre maribel cabrera la atención y profesionalismo de la mercedes benz de Pembroke pines fue unica me senti en familia los recomiendo ampliamente

My advisor Rey was very helpful with my services got both front windows repaired, Thanks Rey

Wonderful experience. Tom was first class. I will certainly come back in the future for any new car purchase.

Good service quality place and customer friendly.

I am changing this review to 5 stars after leaving 1 star yesterdays. I Was completely disappointed and not happy with the services. However, when management (Ronaldo) knew about my issue , he made sure that I am happy and satisfied. Ronaldo was a regular employee, he served me several times and I was always happy with his help. NOW HE IS THE MANAGER - there is a reason he became a manger because he provide excellent service, and care for the clients.

Excellent dealership, the salesman Mark Isaia was great and really went above and beyond. Love my Mercedes.

I went to leave my car due to a recall of the C-300 2022 model. They had to change a part sent from Germany in 3 hours. The result was that they did not have the part, the car was there all day, I did not receive any information that it had happened, the car stunk and it is not working as it should. Without a doubt, it was a very bad experience and even the car does not have the repair it needs.

Worst place to buy parts. The only guy that is there to help at the parts department has the worst costumer service. I would never buy parts in this place.

Excelente Atencion

I was welcomed and told the salesman what I wanted. And purchased the same day

Tire change - 6 hours - had to call Romeo 10 times and text more. Dropped the car 10am and now it’s 4pm - wife has no way to pickup kids from school. This is the second time this happen (with Romeo) last time he left home without any update. I had to text / call SEVERAL TIMES so he can gives me the honor to call me back or give an update. The only reason I come to this location is because this is the only one who has my tire size . But I WILL NEVER VISIT THIS DELAR AGAIN.

Very fast and easy thanks to the salesman (orestes fundola)

Salesperson, Sera, was fantastic! She was very helpful. They were super busy the day I was there, so it took a while to complete the sale. Clean and pleasant showroom, but could use a vending machine with sodas, energy drinks, etc.

The saleswoman was very helpful, courteous, and kind, however, we were unable to find what we were looking for.

Muy profesionales en lo que hacen

Professional, timely, clean, friendly, all done correctly.

A great dealership and friendly staff.

Mercedes-Benz of Pembroke Pines 5 out of 5 Stars Jan 6, 2023 Monica I want to start by highlighting our salesperson John Cook who really made our first experience with Mercedes-Benz one to remember. He was patient and knowledgeable. Answered all of my questions, taught me how to navigate my car and evidently did his best to give me a good deal. I was very satisfied with finance. Overall, I will be recommending him to my friends and family. I will see you again soon! Thank you!

I'm thankful for the service that was done on my car. However, I was not please to fine out that I purchase tire warranty that only covered nails or road debree. That is not was told to me when I was encouraged to purchase. Also, to tell me my warranrty expired 5 days, before my service, which I didnot get my car until 12/27/2020. I think some prevision could have been done to put 2 tires on my car. I have been servicing with you all for for over 20 years.

Joseph Antoine from sales and Carlos Medrano from service are spectacular! Joseph provides his expert option on new vehicles. While Carlos provides is able to fix an issue expeditely. Example I had a tire issue that I thought would take a few days to repair and Carlos worked his magic to get it done in a day!!!! The reason this isn’t rated a five are services that both Antoine and Carlos don’t have control of. The beverages and snacks are limited compared to other Benz stores example Rockville MD. The site claims the restriction is due to Covid but there are alternatives ways to still provide 5-star experience. Additional Customer enhancements like testing out the new vehicles, more apparel options, complimentary car wash, and loaner cars are not available at this site. But the Lyft shuttle option does provide a workaround.

Mr. Mario Canoville at Mercedes-Benz of Pembroke Pines is the most experienced and trustworthy technician, and they provide a great customer experience. Bring your vehicle to them for service or performance upgrades.

Unprofessionals! They will do everything to make the client pay more! I wanted to buy a used car. BofA offered me a loan at 5%. I showed this information to the seller. The seller filled out the form and went to check something. After 1.5 hours of waiting, the seller told me that their computer did not work and we still had to wait. An hour has passed. All this time the seller offered me to leave a deposit for the purchased car. I refused because I did not see their loan terms. As a result, my credit rating dropped significantly due to checks of my history by different banks. But there was not a single check by my bank! And after several hours of waiting, a damaged credit rating, they offer me a loan at 9.6% (my bank offered at 5%). In my bank, they never asked, although they had access. Then I contacted my BofA myself. After 2 minutes, I received a loan approval, but already at 6.5%. The seller spoiled my rating and the loan rate became higher. I offered the seller to give me a discount on the amount of the overpayment, because through their fault my rating worsened and the final cost of the car became several thousand dollars higher. The seller refused. As a result, I have a bad credit history and no car.

Good experience and Mark was a very professional sales agent

50 I was there for service my car the Agent was very nice

I was satisfied with my experience. The technician were very helpful and keeping me updated on the progress of the repairs. His name is Romero

Excellent place to have your vehicle serviced. Service Rep Pedro Rodriguez always does an outstanding job. I highly recommend this dealer.

Great service. Chris was fantastic and I highly recommend any customer to work with him.

I went in to Mercedes-Benz of Pembroke Pines for service on a coolant leak to the fuel injection. There were no other issues. I was told the cost would be $2,000 and it would be repaired by next day. I was OK with that. . Later, I was told that there was a oil leak, and I told them that it was impossible because I park my car in my garage with a painted floor. I've never seen an oil leak on the garage floor for at least three years with the exception of coolant just recently. I told them to please leave the "oil" alone, because nothing was wrong when I dropped it off. Got my car back the second week in Dec, and didn't really use it for over a week. I work from home, and work was crazy busy the whole week. Guess what? The coolant appears to no longer leak, but now there's an oil leak. It's too much of a coincidence. Mercedes-Benz of Pembroke Pines made the situation worse. Either they were incompetent, or downright deceitful. My guess was incompetence. I'm forgoing the dealership and taking it to a respected mechanic. My guess is that when the dealership "checked my oil" they probably stripped some threads while checking it. Sad. I used to trust the dealerships in the old days to complete a serious job without damaging the car in other areas. Especially complicated jobs. Because of Mercedes-Benz of Pembroke Pines, that's no longer the case.

It was a great experience. The dealer help me find exactly what I was looking for. He was very helpful. The buying process didn?t take long. I would definitely recommend a friend to this dealership.

I'm a regular customer of Bonefish Grill and this is the first time that my expectations was not exceeded. From the Server to the food. I will be back but was a little disappointed.

Probably the best experience I have ever had with any Mercedes Benz dealership service! I was helped by service manager Chris and assistant manager Stephen Hall. I completely forgot my daughter Christmas gift in the trunk. I notified them and they waited an additional hour for me. Great customer service. Everything was completed in a timely manner. I highly recommend the service there! Very professional! Communication 10/10. If they miss a call, they actually return the call ! I am 100000 % satisfied ! I’m so proud to be riding in a BENZZZZZZ :-)

I was immediately helped at the time of my appointment (which is a huge plus for me), and the service rep Carlos was very kind, informative and helpful. He was very great, service was timely and smooth as well.

Just purchased a used car fr this dealership and the experience was wonderful. Our salesman went above and beyond and made the deal happen-John cook was the best and I would def buy another car, new or used, from him!

Pleasant experience, no sales pressure tactics, I drove away in a car that I wanted.

Tom Lombardic was a very good sales person and professional.

Great service!!!

Im so happy with the way Antony Toro helped me and my family get our new Mercedes benz. I’ve dealt with him for the past 2 weeks over the phone and he has been very responsive throughout the whole process. I highly suggest checking him out for your next vehicle!!!

I Just got a new C300 with Mr. Anthony Toro Outstanding service! Very happy with the purchase of my car !! Antony Toro was extremely helpful, patient, and was able to answer all my questions! Thank you Antony I think the G63 next!!!! Happy Holidays

Very comfortable waiting area even though the wait is quite lengthy. I appreciate the accommodations and the car wash when done!

Horrible service I went this afternoon to get a new vehicle and the attention from Anthony Toro was unacceptable with discrimination by how my family was dressed, didn’t even bother to help me with a deal , just gave me a ridiculous price , and mind all this time he was texting me by message with me being inside the dealer, I decided to get up and leave headed to another dealer to buy my vehicle.

New car sales John Cook and the GM Bert Martinez were amazing to work with. No hassle and no games. Great experience and love my new EQS450 SUV. Happy holidays to my new family.

I took my car for service at Mercedes of Pembrokes PInes and was very impressed! The service advisor, Pedro Rodriguez, was great. He was very professional and took the time to explain everything to me. They gave me an SUV loaner, my first time driving one, and I loved it.

This is my fifth Mercedes SUV vehicle. I have dealt with other Mercedes dealerships including another Autonation member. The Mercedes-Benz of Pembroke Pines is by far the very worst. These people are horrible and cut you off as soon as your drive off their dealership. I recently purchased a 2023 EQS SUV 450 from this dealership. When I got home I found out that my supposed brand new vehicle was already programmed under someone else. I called and was told to drive it to another dealership to be reset. I was also informed that I was supposed to get a delivery package which includes basic introduction to basic functions of the vehicle. This was never delivered. The finance department is so shady. They set up unauthorized direct payments from my account. I have made several attempts to contact the dealership from the Finance manager, to the sales manager to the General Manager to no avail. I have left messages and it’s been weeks now and am yet to even get a call back. This is my very worst experience ever from any dealership Mercedes or not. If there is any rating lower than one I would rate this dealership without an iota of a doubt.

I was told sometime ago that the engine mounts were rotting as the car had been parked for sometime. So I took it in to Mercedes of Pembroke Pines and service advisor Stephen Hall took care of it and organized a loaner. Car was ready the next day and felt like a new car! Repairs are also warranted. Well done!

Very pleasant Stephan Douglas provides professional service.

I always have a great experience at Mercedes-Benz in Pembroke Pines. This is my second time buying a car from them. Miguel Carou and Tony goes up and beyond with customer satisfaction. They have truly have a customer for life.

Our salesman was attentive, personable and easy going. Made our purchase experience enjoyable. Thank you!

Excellent service. Steven was very good at keeping me informed about my vehicle repair process. My part was not in and he said they would have to keep the car for an additional day. The car was ready for pickup the next day as promised.

We had a great experience in buying our new car and Ricardo

This is my second purchase with Mercedes Benz of Pembroke Pines. My sales rep Mark is the best. He goes above and beyond and he follows through on his promises as long as he’s there. You guys have a customer for life.

I'm a regular customer, and have been, for years. The fact that I can say that, should tell you all you need to know about the quality of service I've experienced. It's my wife's car and she's the person who takes the car for service. Stephen Douglas ALWAYS make her feel comfortable on her visits. Stephen explained to her, in detail, services being done to her car. Stephen even called me to pass on that same information and recommended future needed service. I was also emailed a copy of the vehicle detailed inspection. That's what I call being thorough. Like I said in the beginning, customer for years. My wife brags about how clean the facility is, and they washed her car at no charge on every visit.

I had an appointment on Friday for a minor repair. This dealership is swamped. Didn?t get car back until a week later. Crazy!

Good job handing off my repairs. One day service for most of my services.

Great experience. Carlos Montenegro was awesome. Thank you I love my new truck. Mercedes-Benz of Pembroke Pines is the best!!

Rate Dealership 5/5 Rate Mercedes Corporate and Design of car - 1/5 Car has Transmission and Brake design issues that can?t or unwilling to repair.

Buying a new car...easy and fast service. The agent was well informed about cars and very nice person ?

Service adviser excellent, good job done. But some one stole my Mercedes key chain. Never expected this to happen in a Mercedes dealership, it is a shame. Those kind of people should not be working with Mercedes. Not sure we will come back to this dealership for service again. It may be small thing but not good thing for reputation.

Great service fro Christian. Took care of us with profesional service

John was the best dealer ever! He literally took away BMW sale.

Awesome easy process, knowledge staff made car purchase easy. We?ll definitely be back

We got the car of our dreams and everyone at Mercedes of Pembroke Pines, specially Antony Toro, made the experience easy and enjoyable

Very good attention from Mr. Jairo Pacheco and Antony Toro a good dealer to buy your Mercedes 100% recommended.

Excellent service. Miguel Carou did a great job. I will recommend the dealer and the seller to my friends.

MBenz of Pembroke Pines goes above and beyond in customer service. Pedro Rodriguez in service department is very friendly, honest, caring and knowledgeable. Mr. Rodriguez is very pleasant and dedicates his time to serve the customers. He is also very professional. He is a good asset to the dealership. Keep up the good work Mr. Rodriguez. Cordially, Olga Ibarra, 10 years customer

I have been a client of this dealership for many years and have purchased many cars from them , I’ve been to a lot of different dealerships in the past and this one is the best one I’ve bought and serviced cars with. I live 40 miles away and there’s 2 MB dealerships closer to me and I’d rather make the drive and go to the best one MERCEDES BENZ OF PEMBROKE PINES. The Stand outs there are the GM BERT MARTINEZ, SALESMAN ORESTES FUNDORA AND SERVICE ADVISOR RAY.

Very good customer services. I recommend it Good prices

I have been a client of this dealership for many years and many cars , I?ve been to a lot of different dealerships in the past and this one is the best one I?ve bought and serviced cars with. I live 40 miles away and there?s 2 MB dealerships closer to me and I?d rather make the drive and go to the best one MERCEDES BENZ OF PEMBROKE PINES.

Been searching for a specific used Toyota Sienna for several months, and when I found the exact one on line at Pembroke Pines Mercedes I called immediately to see if the car was still available. From the moment I connected with Sera, I knew I couldn?t be in better hands. She was quick to provide the additional pictures I requested and the additional info on the vehicle. Always responsive. Always on top of everything. Purchasing my ?new? car was painless and actually even enjoyable. Sera went the extra mile in every way, even feeding me dinner and endless Halloween candy treats throughout the process. Couldn?t recommend these guys more!

I remembered last time we purchased an auto it was very stressful, the back and forward with financing options, them trying to sell ancillary products etc etc this time I went with my Credit Union Draft and had a very smooth process, no stress, no hassle.

They had the car available with the specs we wanted

Excellent experience all around. Conrad my sales rep was thorough and Mike the GM helped me get the best deal possible on both my trade in and my purchase.

the service is prompt and the courtesy one received at the dealership. I want to thank Jean-Luc for his professionalism and his welcoming ways. a good addition to the staff of Mercedes Benz .

Had an appointment at 11:00 AM, got there at 10:50 and had to wait an hour before the service advisor called me up. He was not at his desk when I arrived, and showed up about 45 minutes after my appointment. Recall was supposed to take 2 hours, but after 5 hours had to call him to find out if the car was ready. When I got to the dealer to pick the car, he was no longer there and the invoice was not completed; so, someone else had to finish his work. Not very happy with the experience and will be asking for a new advisor on my next service.

Stephen Douglas, service advisor, was very professiona, knowledgeable and personable. I will request him again when I return for service. He texted me a video of the car being inspected. The car was returned cleaned inside and out. Sparkling! All in all, a good experience.

Awesome experience. Christian was a pleasure to deal with, everything was well done. We very much appreciate the service we received. Thank you for the Ubers back & forth!

Very easy purchase . Salesman was knowledgeable and helpful.

Awesome service. Carlos M was patient and answered all my questions and communicated with me providing status and updates through process.

Sariah had Excellent Customer service and a great sales person she was concerned wanted to make sure that I was satisfied with my car purchase, and had my best interest in hand , she still continues to check up on me to see if she can be of any help, I really appreciate her for that, we have made a great bond with one another.

I just walked through the door, out of the curiosity of a lease and asked for service in Spanish and it was fast, and above all very polite and knowledgeable, they showed me the cars in the rain no matter what, I felt very good from the who helped me from the front desk and the two salespeople William Gonzales and Gerardo Escallon.

The reason for my review, the representative which is Mr. Orlando was very helpful, very kind and passionate of what he do and I always recommend my friends and family members to always see him.

My service representative is pedro. He it?s very good, compromise and efficient. Overall excelente service

upset , fourth service is bad service and charged high price .

The service, particularly on a Saturday with no appointment, was excellent! My advisor Romeo was very professional, knowledgeable and accommodating. Because the service was going to take several hours, Romeo provided for a Lyft to and from my house. My car was ready when promised with no issue. And thoroughly cleaned as well! Great job! I highly recommend Mercedes of Pembroke Pines.

I just walked through the door, out of the curiosity of a lease and asked for service in Spanish and it was fast, and above all very polite and knowledgeable, they showed me the cars in the rain no matter what, I felt very good from the who helped me from the front desk and the two salespeople William Gonzales and Gerardo Escallon.

Excellent service ,great service adviser, proud to work with them ,

Everyone did a great job.

Awesome experience great friendly service. They look after the customers needs

We have used this dealership for service to our AMG high performance convertible. This is our first seriously disappointing encounter with the Service Department (new person) who literally told us "It is not my (his) job to check your car" for proper repairs. Our earlier service person of many years, "Alexx" was OUTSTANDING and we NEVER had such hassle or drivel. Our car was NOT clean inside when it was returned, no one checked it first, we paid for a tire balancing, they were NOT balanced. We were told "Bring it back and we will do those things". We waited FOUR days for a simple break-pad replacement, two new tires and two new hubs. Not rocket science. Alex left the dealership and took a promotion as a Director at a Lambroghini dealership. The "New" guy is, to put it mildly, "Less than effective

Great customer service and quality work. Warranty work was completed due to tire issues.

Excellent customer service from the time I arrived until I left.

Everyone was polite and care about the customer. They didn?t have a loner for me but I had a nice ride from and to the Service Department. Thanks for your generosity.

I am a first time Mercedes owner after 3 Fords, 2 Chevys and 2 VWs. I was expecting something in the way of a Mercedes experience. I recently had my vehicle in for annual service. I was told at the time of purchase that service included a wash - no wash provided. Waiting area - no different from a Chevy dealership or newer Tire Kingdom. Was I expecting an executive airport lounge? No, but at least something. Vehicle pick-up upon leaving - terrible. After completing paperwork with the service advisor I was to wait 20 minutes for the valet to get my vehicle. Why didn't the service advisor have the vehicle prepared while completing paperwork??? Then the valet positions my vehicle with no way forward to leave - completely blocked. I asked now what? I was to back up 25 yards (no exaggeration) into a 90 degree turn, then forward. What was the valet thinking? Simple answer: he wasn't thinking. Mercedes employees fail to understand that everyone is in the sales business. They should all be selling the Mercedes experience and they failed.

I have always leased my cars with Mercedes’ Benz of Pembroke Pines. I received good service always Thank you, Nilka S Abaroa

They show so much love for their customer.

Customer service from the sales department was excellent. Mr. Jairo is very professional.

My issue is not with the dealership as a whole. I take issue with an individual salesperson that misrepresented to me what steps he had taken to inform the management team of the details of our business transactions. I agreed to purchase on line, sent a copy of the out of town Credit Union draft 24hrs prior to traveling from Louisville to Florida and when I arrived, I was informed that my method of payment could not be accepted. The management staff was exceptional in trying to make amends for the dishonest and disingenuous actions of their sales person. They accommodated me to the best of their abilities, but my purchase experience was forever marred. I left a premier dealer with a premier automobile, but I received a sub par 5 minute overview of the auto to top off the poor business transaction. The car , the management, the dealership were all great, but the experience was equal to a trip to the dentist and price was not the issue.

John cook was amazing! He was able to find me the car I wanted in a swift and easy process. Also, He was really good in communicating with me during the wait period for my vehicles arrival. Would definitely recommend this dealership and specifically John Cook

I took my car in to service with a check engine light on and my car was left over night to return it back to me with no problem. I took the car in at 0700 am and was very upset cause nothing was done to it. This is the first time it happy to me with the sale representative morales. I had to call his manager to find information out about my car cause he didint do nothing for my car. I was very disappointed with his service.

Our best experience buying a car with Mercedes? Benz.Thanks to Sarafena who made The Who process easy.She was very patient, lovely, knowledgeable and above all the best sales person I have ever met

As a first time customer I was pleasantly surprised by how quickly I was greeted by the service advisor. He was very thorough in his explanation of what was going to be done.

My 3rd Mercedes and always very satisfied with the service department, and the experience is awesome

As soon as i requested information for the car i got a call and from there the service went smooth! Thanks Miguel!!

Appointment set up, on time check in very easy dropped car in less than 5 mins. My Maintenance Rep was in contact with updates. All work includong recalls complete in time. Vehicle delivered clean fresh out of car wash.

Amazing experience with Syed and the general manager.

Everthing was awesome, the attention, the card available, customer services. All perfect, thanks

5 star service. My experience is always top notch and they take really good care of me

Excellent service and communication! I love Alex Ruiz!!

Such a pleasant experience, was not pressured, actually, it took me a week to make a choice. Mark Isaia, was my contact, so knowledgeable, detailing all the information patiently. Thanks Mark